Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
4.7  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Car purchase

By Joy on 7/23/2019 at 2:49 PM. Helped by Rich burdick.

Rich burdick and staff are excellent in customer service, suport, and sales. We love our new jeep and will recommend Rich and the team at Falveys!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great salesman

By Yvonne on 7/19/2019 at 6:29 PM. Helped by Tom Smith.

Tom Smith took the time to help me find the car I wanted. Answered all my questions and most of all did not pester me with numerous phone calls. Waited for me to call him. Great salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I bought a Jeep at Falvey's

By Anderson DR on 7/2/2019 at 9:01 PM. Helped by Justin, Greg, Charlie, and Ricky.

This was the easiest purchase ever!! Everyone, Justin, Greg, Charlie, and Ricky were great assisting us with our purchase. They answered all of our questions and made this a great experience. I would definitely purchase another vehicle from your dealership!!! Thank you everyone Dee & Rich Anderson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best experience EVER for buying a car

By orangecrush on 7/10/2018 at 3:05 PM. Helped by Charley and Ossi.

I have purchased over a dozen cars in my lifetime and this was by far the most pleasant experience. I bought the car based on a search on the internet. The dealership worked out the details of registering it in another state and had it delivered to my driveway! And then followed up the next day to make sure I was satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2011 Dodge Grand Caravan

By Dimmie44 on 10/22/2017 at 7:59 PM. Helped by Eddie.

We were replacing a 2004 Dodge Grand Caravan SXT and wanted something almost the same as it is a van we use for transporting three very large dogs. We saw a 2011 on Carfax and called on a Monday morning. We drove it home Tuesday afternoon. Dealing with Eddie was a pleasure, as he was quite knowledgeable about vehicles. If the situation arises where we are looking again we will definitely call Eddie. It is over an hour away, but worth the trip.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have had very good experiences so far with the dealership.

By Bolo22 on 7/29/2017 at 11:26 PM. Helped by Greg and Eddie..

I have bought 2 new vehicles from Falvey's., both Greg and Eddie have been very helpful with my purchases. I feel as though I had fair to good deals in both of my purchases. Service Dept also very good with no real issues. Parts dept also good. I will probably get my next vehicle from them again in about 3 years. Wayne C.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Over charged for service!

By Shepardowner245 on 7/25/2017 at 9:47 PM. Helped by Michael in service.

Will never go back to Falveys again. Have gone there for quite a few years. All new service department staff, who don't take the time to get to know the customers. Service guy Mine was trash talking his ex wife while I was there, very unprofessional. He quoted me one price for work to be done. I had to remind him that I had lifetime brake pads, and should not have been paying for the house. He said he would take that off… He ended up writing up the service bill and it cost even Above and beyond what I was quoted by him. And this was after he took the price of the brake pads off? I called and they said they charge $109.90 an hour for labor, I ended up paying over $500 for labor for them to replace rotors and brake pads because they charge "flat time. Since then I've heard from many other dissatisfied Falveys customers. I'll never go back to them!!!! Over charging and won't rectify the bill...charging over what they quote. See ya later, bringing my service elsewhere!

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Lost customer for $35.00

By EyeOnYou on 7/11/2017 at 1:59 PM. Helped by Mr. Bob Lusk..

When I purchased my new vehicle, the sales associate informed me that I had 12 free oil changes. When I asked if I could use them anytime, he said that I could. Today, I went in for my 5th oil change but I had to pay for it. When I asked the cashier, she directed me to the service booking person. When I checked with them, they told me that they only sell oil change packages in qty of 4, not 12, and that I had used them all up. When I went to the General Manager, he told me that I did in fact have 12, but that they auto-expired as of the 3yr mark of when I purchased the vehicle. This was in March. It's now July. So, basically, I was sold a bill of goods. I lost 8 "free" oil changes because I didn't come in often enough. I travel for work and don't drive my vehicle much. I explained this when I purchased the vehicle, hence the "anytime" question. My vehicle is 3 years old and has less than 20K miles. There's no need for 12 oil changes within that time period. I live less than 5 miles from another dealership but I traveled 14+ miles to Falvey's because I had this special deal. I WAS a repeat customer but now I'll take my business elsewhere. Loyalty means nothing to these guys. Nor does keeping their word! I guess it's better to have $35 in the pocket, then to have repeat business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Relaxing Experience

By MAR044 on 5/14/2017 at 5:52 PM. Helped by Sales Mgr. Greg Pavlak , Business Mgr.Charley Sherbanne.

My wife finally wanted to trade in her vehicle that she bought new 13 yrs. ago from Falveys. She was a little hesitant because the car ran good, thanks to the great Service Dept. that always sent out reminders and called us. She saw the car she liked and we talked to Chuck Sawchuk. He explained everything we needed to know,showed us how to use certain features, and just made the whole experience very relaxing and personal. Chuck is experienced and knowledgeable about the product he sells. Thanks again to the Service Dept.,the sales staff and managers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I smiled the whole way home

By Jeepgalforlife on 1/11/2017 at 1:54 AM. Helped by Robin Owens; Bob Lusk.

Robin Owens and Bob Lusk are a class act! I received the best customer service and had a positive experience here! They listened to what I needed in a vehicle, had great product knowledge and worked with me to find the vehicle they was a perfect match! I love my 2017 Jeep Cherokee and expect to purchase future vehicles here! I smiled the entire trip home! Thanks Falvey's! Sincerely, Kirsten Nicholas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle

By Cajc on 12/1/2016 at 2:45 PM. Helped by Chuck Sawchuk.

From the general manager to sales and finance I couldn't of asked for a more relaxed experience. As a female purchaser I have found other dealerships talking and treating me as lesser. Not here great experience

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Complete runaround!

By ramnightmare on 7/27/2016 at 11:59 AM. Helped by Tim and Bob Lusk.

I had been searching for a Ram for about a month and finely found "The one" which was at Falvey's. First I emailed about the truck and got no response at all, then I texted about the truck like added stated for more info, no response. Ok, so I'll just call, no biggie, I want this truck. Called the dealership at 7:55pm (they close at 8pm) to check to see if the truck was still available, "Yes, the truck is still available, when would you like to come in to see it". I told them I would be in first thing in the morning to see the truck and I just want to make sure it will be there as for I'm traveling from out of state for the vehicle. "Oh, yes it will be here. We'll have it all cleaned up for you and ready to go". Ok, great I'll see you in the morning! I woke up extra early 5:30am to be on the road by 6am to be there right at 8:30am when they opened (yes, 2.5hr drive!). I was just getting off the highway and nearly to the dealership when the phone rings. It was the dealership calling to tell me "Sorry, but the truck you were interested actually sold yesterday". Are you kidding me? If I was any closer to home I would have turned right around, but considering the distance I drove I figured mine as well see what they have. After walking the lot and not seeing any trucks I wanted, they said maybe we can find you something locally and have it brought in and we'll do our best on pricing. After doing the dance for a little bit and being shown 3-4 different trucks they finely found it, the one I wanted! So of course they start with the typical "Do you have a lease? What are you payments? Etc... I said I'm not playing that game right now, just give me the price of the truck. So the sales guy goes and talks to the sales manager and comes back, "We're going give you a really great deal on this truck"! I was cool, maybe this will work out. Then I see the number, it was about 3k more then what I could get the same exact truck for within a half hour from where I live! At that point I was just so done with dealing with this dealership and walked out! BY FAR, THE WORST CAR BUYING EXPERIENCE EVER!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Transmission service

By Morexxxx1 on 5/6/2016 at 4:17 PM. Helped by Service department.

Went in for transmission service at this will be third time changing fluid and filters for my ram 1500 first time at this dealer ship service advisor tells me the tech recommends changing outer tie rod instead that needed attention vs the transmission I told her show me they did very little play in the front wheel told her no I just want the transmission service. Vehicle was returned to me and I went to go get gas and check the fluid level truck seemed to be not shifting smoothly like before a had service done check the fluid level was about 2 1/3 quarts low returned to falveys had the tech check and found the fluid was low and tried to down play it like it was no big deal I felt so ripped off like I just paid for these incompetent fools to destroy my truck what a waste of time and money stay far away from this dealer ship if you value your time sanity and vehicle

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying a car at Falvey's

By JohnTB on 10/26/2015 at 4:23 PM. Helped by Bob DePerry-sales associate,Bob Lusk-sales mgr.

Pleasant experience,no pressure,willing to negotiate terms,and available to help at any time.This applies to the sales associate up to and including the sales manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people to do business with

By ramrod 123 on 9/15/2015 at 7:35 AM. Helped by Jim Larosa.

I went looking for a truck for my son one afternoon and I couldn't get any satisfaction, until I visited Falvey's Motors. My sale representative at Falveys Jim Larosa, went beyond the call of duty to help me find the truck I was looking for. Jim was very patience, courteous and above all I did not feel pressured. After spending half the afternoon with Jim we finally found the right truck for my son. I was very happy about the price and service I received that day. However, the most outstanding aspect of Falveys and I will never forget, after about three weeks I had a issue with the truck I called Jim on a Friday dropped the truck off over the weekend Monday afternoon it was done no bill no questions asked. Jim's only concern was I happy. I would like to give Falvey's motors a ten star rating and would highly recommend Falvey's to any one looking for a new or used car. Wayne Patch

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Seeing is believing. They are on of the top dealers around

By bklongley on 6/29/2015 at 5:11 PM. Helped by TJ Falvey.

Once you select a sales person to help you the rest is smooth sailing. TJ was my guy and will do business with him in the future. We leased a 1500 Dodge Ram pickup for my wife then a year later I purchase a one year old Dodge Journey which I am very happy with. My first comment to TJ when we were negotiating on the Dodge Ram was treat us right and I will stay her for my vehicles in the future. I am still here. Give them a try you will not be dissappointed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GO SEE FALVEYS FIRST

By catsta on 12/3/2014 at 9:22 PM. Helped by darnell,greg,.charlie,bob..

Purchased my 3rd or 4th truck, It just gets easier every visit. Darnell Williams was on the spot.They all know the business and are to be commended on their expertise.You can check out many other dealerships but if you want an easy, fair, comfortable buying experience this IS the place to go.Thank you to all the staff, and all the time and effort you put towards my recent purchase THANK YOU AGAIN J.A. Staib

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By ajfecteau on 6/24/2014 at 3:11 PM. Helped by Chuck Sawchuck & Greg Pavlak.

I advised Greg and Chuck what I was looking for in a vehicle and they found it for me. Their knowledge of the vehicle and willingness to answer any questions my wife and I had were greatly appreciated. They both went above and beyond what might be expected of a dealership in order to ensure we were happy with our new vehicle. I am a long time customer of Falveys and will continue to be one for the foreseeable future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Falvey Staff

By brcuster on 4/23/2014 at 10:07 PM. Helped by Darnell Williams.

Car buying at times can be like having a tooth pulled, however my experience at Falvey's with the entire staff and in particular Darnell Williams was both pleasant and enjoyable. At no time did I ever feel pressured or treated unfairly. Everyone was professional, direct and to the point. I will have no problem recommending friends and family to your dealership. Brian R. Custer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have been buying cars from Falvey's since the...

By DutchPalumbo on 9/4/2013 at 11:50 PM. Helped by Bob Lusk & Ozzie.

I have been buying cars from Falvey's since the 80's. We just purchased a new caravan and so happy with the deal we received. When it came time to pick up the vehicle everything was exactly the way we had agreed upon. There were no surprises and made the experience a joy. My husband and I look forward to driving this awesome caravan. Donna & Michael Palumbo

I would recommend this dealer.