Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.5  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Turncoat1 on 8/27/2017 at 3:57 PM.

John was the best..help me get the car wanted..not what he wanted me to buy.great salesman.look forward to work8ng with him again in the future thanks again

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GReat! THaNk you!!!

By Me on 8/12/2017 at 1:41 PM.

Jack passcoe was the best,! He is very knowledgeable and took his time explaining all the new gadgets on the car. I would recommend Jack and this Dealership to everyone!!!! EVeryone there was friendly !! THank You!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jack Pascoe very accommodating and helpful!

By Sunrise36 on 8/4/2017 at 1:24 PM. Helped by Big thank you to Greg Gentile!! Love my new Jeep Wrangler!.

I was given the best deal and would highly recommend this dealership! Sales and finance Dept we're friendly and very helpful! I LOVE my new 2017 Jeep Sport Unlimited Wrangler!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new Charger

By Chris82 on 6/22/2017 at 1:11 PM.

I really love my new Charger! My car salesman Justin Raines was very helpful and honest with me trying to get the best deal possible for me. He even gave me his number in case I have any issues or questions I need answered down the line. My new car has all the amenities and would recommend the car and Justin to anyone.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

These Guys Are Crooks

By rich19007 on 6/15/2017 at 4:30 PM.

These guys are crooks. I have unfortunately been going to Family Dodge for a long time because I knew the salesman personally. Each and every time they low-balled me on the trade-in values, but I overlooked it for the most part since, again, I knew the salesman. The last time I was at Family Dodge I was talked in to a lease. I was told after 3 years I can turn it in or keep it, no problems. I asked about mileage charges when I reach the end of the lease and was told not to worry about it. Fast forward 3 years to when the lease matured. I researched purchasing the vehicle but the leasing company wanted to charge more than what the car is worth. In addition, I was never crazy about the car; I thought it ran rough and was not comfortable to ride in; for these reasons, I decided not to keep it. I was called by the salesman a few months before the lease matured. He told me that if I do not go through Dodge for my next vehicle purchase, I will owe over 5 grand due to excessive mileage; however, if I come back to him, the debt will disappear with a new purchase from them. In essence, he set it up to where I would be forced to come back to Family Dodge in 3 years to spend more money. Of course, I was not told this and found out the hard way. The whole deal was set up to force me to come back to Family Dodge with the knowledge that I was going to owe an obscene amount of money if I didn’t. I don’t like being manipulated and scammed, so I decided, money or not, Family Dodge got enough money out of me and and I will not take part in their shady business practices. I wound up turning the car in and buying a vehicle from another dealership. I am now out $5311.54 due to excessive mileage. I wrote a letter to Family Dodge and they did not have the decency to reply. I then filed a complaint with the Better Business Bureau and received an obnoxious reply from Frank Ingargiola, the General Manager. Frank took no responsibility for anything and stated I should have come back to Family Dodge. I couldn’t believe it!!! This whole setup was a complete scam and they do not care about their customers. BUYER BEWARE!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new truck

By George Kriss on 6/4/2017 at 2:04 PM.

The people at Family Chrysler Jeep Dodge RAM actually treat you like family. Everyone I was introduced to were welcoming and accommodating. Jack Pascoe made my truck buying experience a pleasure. He was informative and pleasant to deal with. I couldn't have asked more a better truck buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Going the extra mile

By smiley364 on 5/25/2017 at 2:59 PM.

This is at least the 3rd new vehicle that we purchased from John since 1994, and each and every time we have done business with him, he has gone the extra mile for us. He has made us feel welcome, went out of his way to accommodate us during the sales process, has fully answered any questions that we had to ask of him, and helped to arrange with insurance for our purchase. In short, John is a very nice person to deal with. I had told him that even though he is a salesman, he is a people person first in the way that he treats his customers. When we are ready to trade in our new vehicle down the road, we will come back and see John. Very positive experience. Keep up the good work!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great to do business with

By Marty2617 on 4/22/2017 at 12:32 PM. Helped by Scott Pizzi.

Give me what I was looking for and did not try to sell me something I did not want .Scott Pizzi Was excellent would recommend him to anybody who is looking for a car Explained everything for financing the car made you feel very comfortable with the whole process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience EVER!

By Drea_sosexy on 4/3/2017 at 10:39 PM.

Best experience EVER! Welcoming and very friendly staff! Had doubts bout leaving in brand new car and with the help of John who's amazingly awesome I was in a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy as Sunday Morning

By Matt on 3/30/2017 at 12:57 PM.

I was in and out in under two hours. I spoke with Valerie over the phone. She was so helpful and worked hard to get me the best deal. Once I got to the dealership Terrence Parham took over. He had all the paperwork ready to go. Overall experience with Family Chrysler was good and I would shop there again.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Good deal

By Hate surveys on 3/2/2017 at 10:23 PM.

I shopped around Got the best deal here They best other dodge dealers price on warranty and got me better interest rate They get the job done Only Sad part was that after the deal was done I had to wait over hour fir them to detail my new car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Justin was amazing

By Jeepustomer on 2/13/2017 at 10:35 PM.

My experience was smooth and I will be recommending everyone to family in the future. Thanks again Justin! You were the best! :) thank you thank you thank you. Justin made me feel so comfortable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Barbarao on 2/11/2017 at 6:21 PM.

Justin was very accommodating and I would recommend all my friends and family to him and Family Chrysler dodge jeep ram. My experience was very pleasant!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Justin is the man! They really hung in there with me and shi

By Darrengray on 2/4/2017 at 11:14 PM.

Justin is the man. They really worked hard to get me in the vehicle of my choice! I would like to recommend someone else to come here if I run in to someone looking to by a car.

I would recommend this dealer.

Overall Rating

4.2  

3   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

OUTSTANDING

By 300c on 1/21/2017 at 9:59 PM.

FIVE STAR SERVICE TIM / DAVE/ANDGERMAN/ ALSOVALERIO OUTSTANDING SERVICE AS FAR AS WHAT I NEEDED TO BE DONE I WAS VERY PLEASED WITH ALL PARTIES INVOLVED

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Need help Tom is the go too guy

By dfr1969 on 1/19/2017 at 1:32 PM.

Before I came to Family to look for a Jeep and met Tom, other dealerships gave me a big run around, and where not up front with me. Tom on the other hand was straight forward with the issues i was facing and was willing to help and make things work. After a few day and hard work from Tom I was able to purchase a new Jeep. I would recommend this dealership to everyone as well as working with tom on the sale. He is an asset to this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service,

By Duke on 1/10/2017 at 2:20 PM.

I have been buying cars for a long time. when I switched to Jeep I went to a couple of dealers in and out of my area. I finally went to Family Chrysler, Jeep and Dodge. From the moment I stepped into the showroom I was treated like a personal friend and no pressure. I made a deal that I was happy with and never regretted it. Frank and Jack were very helpful and made the Experience a pleasure. I have enjoyed my 2104 & now my 2017 Jeep Cherokee Limited its great vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go See Tom

By meltepp84 on 12/31/2016 at 7:53 PM. Helped by Paul Sottile!.

We headed back to Family for the second time in a little over a year! First for a Jeep Cherokee Latitude (which I love) and on Thursday, for a Charger for my husband. Paul Sr. and Tom were amazing. We walked in an they were filming a commercial which was super neat. Headed over to Tom who worked with our budget and did all the leg work to help us with our other lease from another dealership! Go see them! Love being a part of the family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Personalized and Professional Service!

By Fred J on 12/28/2016 at 12:07 AM.

From the time we were greeted at the front door by our salesman Tom until the deal was completed, my wife and I felt that we received the most personal and professional service from everyone we interacted with. We never felt pressured in anyway but were given every possible scenario regarding any possible deal. As was their motto they "went to work" for us and met us right where we needed to be at the end of the day. I would recommend Family to anyone interested in purchasing a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

No BS, which is what I like!

By R on 12/12/2016 at 7:30 PM.

I worked with Tom, he gave me his best price over the phone with only one back and forth. Buying experience was positive vs other dealers.

I would recommend this dealer.