Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By Rosemare on 9/7/2019 at 2:07 AM. Helped by Craig Collins.

Thank you Craig Collins for making the car buying process easy and fun!!. Your knowledge, personality and kindness towards a senior citizen was outstanding!! Thank you for taking so much time with us to really understand the features of this new car!!. We would come back to buy another car from you and this facility .

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

2011 Ford Fusion SE

By dancershane on 12/27/2014 at 6:13 PM.

Would NOT go here ! They made the car buying process fun and they were nice then, but when I started having trouble with the car, they didn’t want to hear it. I only had the car for about a year and the service guy wouldn’t drive my car, that’s how bad it was. They wouldn’t own up to the fact that they sold me a lemon.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Mark88 on 6/27/2019 at 7:33 PM.

I have bought cars from shakers for over 25 years and never disappointed. My salesman Jim Reed is excellent and really gets me what I need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealer and no Pushy sales

By Janine Watkins on 5/15/2019 at 6:00 PM.

I consider Shaker and Jim Reed, My dealership and My Sales person. I have purchased 3 cars from there over the past 15 years, and every time, has been a great experience. I found myself avoiding other cars in my on line search and focusing only on cars available at this dealership. Even though I wanted to test drive 3 more vehicles after the one I was scheduled for, Jim was patient and didn't seem to be frustrated by my need to be thorough. I am thrilled with my new Ford Edge and still finding new fun features. I have no doubt if I called Jim asking for more instructions, he would not hesitate to help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best dealer and sales person JIM REED i ever did busin with

By stillaboy3 on 5/14/2019 at 10:09 PM.

been to shakers before ,bought vehicles there before,great place to do business with,my man JIM REED is the best salesman I always use,he helps so much ,shows you how to use all the new stuff and set everything up for you. you should give them a try ,you'll be so happy

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Jim Reed- Awesome!

By Steph on 4/26/2019 at 6:35 PM.

Absolutely LOVE my new Escape! We have bought MANY vehicles from Jim Reed going back over 30 years and he has always been beyond helpful. He spent as much time as we needed to get us into the new SUV we wanted, and took the time to explain everything. We will continue to bring our business to Jim and Family Ford!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great group to work with.

By Sheryl69 on 4/17/2019 at 2:30 PM.

Jim was excellent. Never felt pressured and was able to answer all our questions. The entire process was made quick and easy by this groups willingness to make a deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By amjcal5163 on 3/25/2019 at 11:39 PM. Helped by Ilario DiMasi.

This is the first time we purchased a vehicle from Shaker Family Ford. It won't be the last! Everyone was great to work with, in particular, Jim Reed...he is very knowledgeable and thorough. We would recommend Shaker Family Ford to anyone!

I would recommend this dealer.

Overall Rating

2.5  

2   Customer Service
3   Friendliness
3   Overall Experience
2   Price

Shopped for an SUV, disliked this beautiful place!

By a Grand Gal on 3/25/2019 at 8:27 PM.

As weird as it sounds, I didn't buy the ruby red 2019 ford Explorer from Sal Catalano because of their glorious (over the top) bathroom and the young salesman who appeared to be evesdroppoing on us! I have to say, after driving 8 cars from 8 different dealerships (6 new 2 used) I am something of an expert on how much money the NW CT dealerships are willing to spend on their bathrooms for their customers. I have never seen such luxury as in the Shaker bathroom. It is better than the opera house, the Athenium, and the Corbin Corners Mall. Why waste such money? Perhaps they overcharge someone somewhere? I believe the Nissan, Mazda, Honda,and Toyota dealerships all would agree; Save the customer money. It's the car we want to live in, not the restroom. And the evesdropping salesperson?...he may have just been immersed in his cell, but he was sitting 6 inches from my husband and I for 20 minutes while we tried to whisper our thoughts to each other....not cool

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is my second truck purchase and Jim Reed is the best.

By Petesosprey30 on 2/28/2019 at 7:21 PM.

Wonderful transaction! I special ordered an F250 built the way I wanted it on 1/12/19 and was delivered in record time. Jim was able to send me a link where I could track the trucks progress for order to shipping. Really Cool!!! Thanks! Pete

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Kaitlynnlafland@gmail.com on 2/23/2019 at 4:30 PM. Helped by Jason harvey.

Jim reed was so helpful I purchased my first vechile I needed something that was safe and reliable for the 3 year old. When we first entered the dealership everyone was so welcoming and friendly it was a good feeling Jim helped us find the perfect car and it was one that I most wanted . He got me into my Ford Escape 1 week later. I will be recommending to my family and friends to go there. I definitely will be back the service was phenomenal. Thank you so much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Lee on 1/4/2019 at 2:50 AM.

Ican al ways count on Family Ford, particularly Jim Reed. He goes above and beyond to make our experience a positive one. When we had specific needs, he addressed them all. That's why we keep going back to Family Ford and Jim Reed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service was excellent. Everyone was friendly towards.

By ther,luc268 on 7/25/2018 at 1:44 PM. Helped by I don't remember the woman in the finance who helped us She was very nice..

As usual the service was excellent. Craig helped us through a friendly an accurate manner, He went out of his way to make us have a successful visit. I would recommend him to anyone interested in buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT Sales Staff - Cathy Reed

By wdbyjan on 7/25/2018 at 12:37 PM.

Wow - what a great experience! Drove an Edge and MKZ No pressure. Leased the MKZ. Cathy Reed was the reason - Best salesperson ever, honest, fair, no hocus pocus. Gave me all the details and did not push me one way or the other. Then after all the papers were signed - thanks Manny - in under 45 minutes - Cathy gave me the instructional tour of my new car - she spent an hour going over EVERY detail and was patient while I learned everything this car has to offer me. Can't say enough about the experience. Love you guys - Thanks, loving my new car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By mgc on 7/6/2018 at 5:34 PM.

I owned a Ford Focus and asked what I would get for as a trade in. Cathy Reed was very helpful and honest. She made me feel comfortable. I asked to test drive a Ford Escape which I ended up buying and love it. When picking up the vehicle she made sure everything was ready for me. I would recommend to people to come to Shaker Family Ford Lincoln.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Wheels on 6/24/2018 at 1:33 AM.

Salvatore in sales was excellent he was friendly, honest, did not try to sell me a vehicle that I was not interested in. At no time was he pushy or arrogant instead he was patient and understanding of what I wanted. I would also like to say that that I believe him to be an asset to your dealership and would recommend him to anyone interested in buying a vehicle. My experience with him was a total pleasure unlike other dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I needed a daily driber

By JAmenta on 6/23/2018 at 3:05 PM.

I own a corvette and jeep wrangler with 35" tires....so I've been searching for the right daily driver. I found Shaker Ford on CarGurus and Cars.com, I don't live on this side of the state and never heard of them. They have a great selection of vehicles both new, used, and from trade in. This Camry was the lowest miled, best priced, newest used car I found in months. For a 2009, it is near mint condition with only 43k on it. Shaker also put a new set of tires on before I left.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful buying experienc

By fordgirl on 6/22/2018 at 10:36 PM.

I was very satisfied with the way i was treated when i visited and test drove an Edge and Escape. MY salesman Jim Reed was as usual very professional and well knowledgeable with everything that i had to ask about my purchase and leasing or buying options. I also was very pleased with the financial advisor Cindy Bugbee who worked with me to fill out applications and purchase the vehicle. I will definitely recommend this dealership and Jim Reed and Cindy Bugbee to my friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful buying experience

By Donna on 6/14/2018 at 1:10 AM. Helped by Elissa Rosenfield was very helpful in arranging our appointment with jim..

Sales persons were very attentive and informative. Our experience was very pleasant. Jim took the time to make sure we were comfortable in our new vehicle before we headed home.The vehicle had been nicely detailed when we arrived to pick it up. Cathy had spend a lot of time with us prior to our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful people to work with.Honest and trustworthy.

By ayudin on 6/4/2018 at 5:57 PM. Helped by Mike Pinho.

I drove up from Baltimore ,Maryland because Shaker had the car I was looking for with the price I was looking for.It was a 5 hour drive and one worries about dealing with people who you have never met.Everything they said on the phone they delivered on and more! Lovely staff and incredibly accommodative.I worked with Jim Reed who was very knowledgeable with the purchase and could not have been nicer,Manny Pinho who arranged the financing who was really a nice man and the whole deal was arranged by Mike Moysello the sales manager who coud not have been more attentive to my needs.I also met Mr.Shaker who could not have been more proud of the dealership and his staff and rightfully so.

I would recommend this dealer.