Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Saw my situation

By Vinh V Fma on 1/16/2019 at 9:08 PM.

Came here looking for a Yaris IA and was about to walk out with a Toyota Corolla 2015 but Eric Hill helped me out pushed for a great deal from his manager and help me get the Yaris 2019 for a more affordable price for my situation. Love the hospitality that I was shown here by him and his coworkers different from what I experienced at my last dealership and it was better and enjoyable experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By jbreynolds on 1/16/2019 at 5:31 PM.

Skeeter Pooch and Mike Wassal did an awesome job helping me find the perfect vehicle! The process was smooth, understandable, and fast. I would highly recommend working with them both.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By jameschristian on 1/11/2019 at 2:57 PM.

My wife and I drove to Texas to visit family from Alabama. While we were here, we were ran of the road and in the process blew two tires and destroyed a rim. We had the car towed to Family Toyota, where everyone was courteous and attentive to help us get back on the road again. I can't tell you how many times I've been to a dealership in the service area and everyone walks by you as if you were a statue. Every single person there asked me if I had been helped or if I needed help. As a consumer, I was in service actually looking for help and that made a huge impression on me. Tristian was the rep that actually assisted me and I can't begin to tell you how helpful he was. I had to order a new rim to replace the damaged one and he brought me the pressure sensor and the center hub from the damaged one. I had totally forgot about that, but he took the time to retrieve it for me instead of letting it go then expecting me to buy new parts when it came time to put the new rim on. Thank you all at Family Toyota! I have/will let everyone know that this is the best Toyota dealership to go to!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
3   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Best Car Buying Experience

By Vanziemd on 1/8/2019 at 4:20 PM.

Derek was exceptionally amazing. I have never encountered a more smooth, stressless and comfortable car buying experience. I told him what I needed and wanted and I got more than I expected. He was straight forward and made no unrealistic promises. I highly recommend Family Toyota and Derek. I will be returning to purchase a vehicle for my daughter. Thanks Derek, keep up the great work and awesome customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gerrick is the best!!

By Ken'z on 1/7/2019 at 11:11 PM.

We have been searching for months and Gerrick was the most helpful person we have ever had to deal with. This was the easiest, friendliest, professional experience we've had. Would highly recommend this dealership and Gerrick Compton. Customer for life now!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By NLE19 on 1/7/2019 at 8:56 PM.

My husband had purchased a Tacoma the prior month from Jamonn, so we knew we were in hands when we went in to look a Highlanders. Jamonn went out of his way on a very cold and wet day to find me the vehicle that I wanted. Start to finish the process was very quick and easy. We look forward to doing business with Family Toyota in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So happy with my experience thanks to Robert Pierce!

By The Yohner's on 1/7/2019 at 3:13 AM. Helped by Robert Pierce our amazing Salesman.

Words can not describe how wonderful Robert Pierce was with us when came into trade my 2017 Toyota RAV4 I purchased from My Toyota Family of Burleson. Robert listened to how I was assulated or my RAV4 was by a irrational motorcyclist and how was now terrified and having panic attacks when in my own car. He worked hard and with great concern and compassion in getting me out of my RAV4 and into my new 2019 C-HR Limited so I would and could feel safe again. I love my C-HR Limited, all the safety features it has. No words can describe what all Roberts hard work and efforts mean to me. In fact I will be bringing my Mother in to see Robert about a C-HR for her too. Nothing like or better then the sales, service and family you will find at Family Toyota of Burleson!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Thanks, Pete, for a pleasant meeting

By Old Lady on 1/6/2019 at 10:56 PM. Helped by My sales rep was Pete gutierrez and he couldn't have been nicer. He also introduced me to other Toyota employees who were also pleasant but whose names I do not remember..

I have owned an Avalon for many years, and truly "loved" it. So when I was ready to get a new car, going to Toyota for another was not a big issue. I now have a Camry which matches my needs and fits in my garage -- which is specifically what I asked for. Family Toyota had it, and their numbers matched what was anticipated and which makes me doubly happy to have completed the deal so easily.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No hassle sale

By Barbara on 1/6/2019 at 4:04 AM.

This was absolutely the best experience I've ever had buying a car! Skeeter was not only very knowlegable, but did everything he could to ensure my time was well spent. From the moment I walked into their showroom, through the whole process, everyone treated me kindly and went beyond good customer service to give me an excellent purchase price and trade in value for my car. I'm a Family Toyota customer for life! My thanks to all of You!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Eric was great and was very thorough during the whole proces

By Fully-Laced on 1/5/2019 at 8:55 PM.

Eric was great, he was helpful, patient and upfront about the financial part of the transaction. He worked with me and together we came to an agreement on the 2018 mustang GT I had been looking at for months. I love this car I would highly reccommend Eric for anyone looking to get a car for a good deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience!!

By mattdgoss on 1/4/2019 at 8:27 PM.

Bought an Avalon from Skeeter Pooth and we drove 1.5 hrs to get there and it was worth the drive! After the incredible experience we had we would have driven across Texas to buy from Skeeter. He's is a gem....honest, kind, capable and has some great stories from 40+ years of selling cars (most with Toyota). Ask him about Sandy Cofax! The whole Family Toyota team was fantastic and made the whole process painless. We'll be back for our next car! Thanks Skeeter!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best of the Best

By panchys12/16 on 1/4/2019 at 5:10 AM.

Great and very professional customer service from Bruce Magallane. answered my email questions and phone calls very quickly with the right answer. I will definitely recomed this sales person.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Buying with ease

By AndiW on 12/30/2018 at 5:45 PM. Helped by Raad Batayneh completed paperwork..

Lindsey Sutton made my experience of buying a car a breeze. Granted we still had a long process but it didn't seem long. Lindsey was welcoming and friendly. It was raining and he would find the car I was wanting to look at and bring it up to me instead of me walking out . He kept checking on every process we were at and walked us through each step. We Will gladly work with Lindsey again. Raad was friendly and helpful on all the paperwork. He made the process not so daunting .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Returning Customer

By IanT on 12/28/2018 at 3:06 PM.

We have now acquired three vehicles from Family Toyota of Burleson. Our first was a leased Toyota Corolla, then a Tundra to replace my truck, and most recent was a RAV4 to get out of the lease. My wife and I have been very pleased every time with the non-high pressure sales tactics and the after-sale support offered. All three have been bought through Gerrick Compton who has been a great salesman to work with. Greg Williams is our preferred service contact due to his professionalism and doing everything he can to take care of the customer the right way the first time. Family Toyota of Burleson is one of the extremely few places I trust to both buy a vehicle and have one serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic buying experience.

By TXtruckbuyer1234 on 12/28/2018 at 6:37 AM.

I recently helped a friend of mine through the purchase process, buying a new Toyota Tundra. We dealt with 7 different dealerships in the DFW area, and Family Toyota of Burleson was by far the cream of the crop. They were friendly, helpful, enthusiastic, went above and beyond to make the deal happen, were professional, and really did everything right. My friend, who is very apprehensive of any car buying deals, was comfortable and reassured throughout the whole deal, and ended up coming out of it feeling like he got a good deal and was treated with respect and courtesy the entire way. Great job, Family Toyota of Burleson!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience for care buying

By jasd on 12/28/2018 at 12:49 AM.

Garrick was a great help in getting me into a new care. Family Toyota is the place to go for purchasing a new or used care. Also, the maintenance department is very honest and very knowledgeable. I will be a return customer and highly recommend Family Toyota!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Simple buying experience; no games.

By Dpbates2 on 12/27/2018 at 11:51 PM.

I have been working on buying a used Avalon for about 6-8 months. I did a lot of research on everything including reviewing dealerships in the metroplex. Family Toyota in Burleson is one of the highest rated dealerships on DealerRater and Cheyne is one of their highest rated Internet Sales Managers. I told him I didn’t want any games, I knew what I wanted in a certified used Avalon, told him what my bottom line was. He was very easy to work with and I’m not easy to work with. I would like to use him in the future if I need another car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Perfect.

By Clay_everett1988 on 12/27/2018 at 6:55 PM.

Doesn't get any better. Derek is the man. Couldn't be happier with our purchase. The Herndon Brothers know how to treat people right. We will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Smooth buying process!

By December buyer on 12/25/2018 at 11:22 PM.

Worked on several vehicles with Skeeter and the overall process was quick and efficient! The dealership is beautiful and well maintained and every employee was very friendly and warm! Found our car and worked our deal and we were on our way super quick 🙂

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bruce is absolutely the best to work with- Koree

By Koree on 12/23/2018 at 6:15 PM.

I've bought 5 vehicle's from Bruce & working on my 6th, here soon. I can tell you that Bruce is not your typical salesman! I'm not really a Toyota guy; however, when you deal with Bruce & a great product, it's hard not to buy from him! My wife got a Highlander from Bruce & loves the car! -Koree

I would recommend this dealer.