Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.4  

Dealer Reviews

Show:  

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experience

By Rob Q on 10/15/2019 at 9:08 PM. Helped by Octavio.

Jesus and Octavio were great. They both were very honest and straight with the shopping/purchase of the vehicle. They got the deal done and they made the process easy and flawless, no lies , no hidden cost, didn't get the BS you get from other car dealerships. Once we got to the signing of the contact the finance guys, Alberto & Luis were straight and explained all in detail making everything clear. One of the best car shopping/buying experience Iven ever had!

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

IF YOU NEED A GOOD VEHICLE, DON'T BUY HERE!!!!

By Jovanna on 9/13/2019 at 1:08 AM. Helped by Octavio.

Recently my husband bought a truck, and soon after 5 days began fo fail air conditioning, so he return it to get it fixed, the week after the engine light turned on and it was badly shaking, so he had to go back to get it fixed, they did nothing or left worse because now brings problems with de engine. Please don't buy anything in this place, people there just want to sell and don't care if the vehicles are in good condition. They're a real fraud.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst car buying/shopping experience ever.

By Billco on 9/6/2019 at 5:16 PM. Helped by Octavio.

The sales guy inflated the price of vehicle after test drive, from advertisement on cargurus, unreal. Vehicle had several malfunction lites on. He said they would fix it. Lies. Mgr refused to fix. A deal breaker. They refused to destroy application with my personal info, said it now belongs to them, to use for marking purposes. These dealership is unproffessional and use deceptive business practice. Buyer beware.

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Experience

By Yennifer13 on 2/28/2019 at 4:26 PM.

The people were nice and friendly. They helped us thru the hole process. Helped us to chose the right truck for us. :-) ESPECIALLY LUIS PÉREZ 😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By Jencoto on 1/29/2019 at 12:59 AM.

My experience was a pleasure. First time ever to actually enjoy buying a car. Jesus was very nice to work with. I would definitely go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By karinaaninoo on 1/26/2019 at 8:30 PM.

I had heard bad things about this dealership. But i decided to go and give it a try. To be honest I had an excellent Customer Service and with Jesus Hernandez help it was great! I could say I would go back for my next truck!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

The people at the dealer very friendly and helpful

By Fcastillo on 1/16/2019 at 12:03 AM.

Jesus the sales associate was very friendly, professional and helpful. He helped us to get a loan that we were able to afford. Had a great experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Typical 1970's 80's salesman

By Madconsumer1 on 11/24/2018 at 1:23 AM. Helped by John Sharpe (Owner).

I don't have enough time to begin to tell you all what happened, because this lasted over 3 months, but buyer beware! Lie after lie with this car lot and his sons car lot "The Sharpest Rides" too. Naiche, Joe, & John are all crooks and liars. Shame on you all for what you put car buyers through. Carma will catch up with you eventually.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight up quality vehicles at excelent prices!!

By Keith K on 10/18/2018 at 8:15 PM.

Got a super good deal on a Tacoma with these guys. I live in Albuquerque and they picked me up from the airport and literally was in and out of the dealership in 30 min, it was a cash deal and it was so nice to have the dealership understand that up front. No pressure at all to buy any other products as everything was negotiated prior to me showing up. There is always that concern buying a unit sight unseen but as soon as I showed up and I saw that the truck was clean clean clean. Hopped back on I25 South and had no issues whatsoever. Truck really feels and looks new, especially the interior, I cant believe it is used. I can still smell a hint of that "new car smell" when it heats up a little outside when I get in. Have had for a month now and am still loving it. These guys are straight up, I dealt with Nachie, the GM, as well as Victor in Finance, and Rafael and Jesus in Sales, all were very helpful, friendly and most importantly ALWAYS got back to me in a timely manner. Save yourself from the big franchise lots and stick with this independent. Thanks again!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

First time at this dealership

By dougndeb on 10/8/2018 at 3:27 PM.

This is the first time we have been to this dealership and coming from out of town (Fort Morgan) we were a little worried about working with this dealership, but we bought a great truck and Joe was great with answering all of our questions. The only problem we had was we had to wait about 1-1 1/2 hours to finalize and sign our paperwork, but this was only because their were two couples in front of us who paid cash. Overall, the selection was great and I would highly recommend buying a vehicle from this dealership and ask for Joe, he was great!!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Unsafe Vehicle

By Nfricke2004 on 9/28/2018 at 7:39 PM.

I found an F150 Platinum on their website. When we went to test drive the truck the sale person was telling us that it had all NEW tires on it, which are actually used and 2 years old. It ran good, and was the truck I was looking for, so we bought it on Monday. Tuesday morning the tire pressure sensor came on, on the dash, I got to work and figured I would take it to a tire shop at lunch to have it looked at. I came out for lunch and the tire was completely flat! We got the tire off, finally as the jack and crank tools had been taken out, and got the tire to Discount tires. They informed us that there was nothing they could do, the rim was cracked in two places and the Dealership had tried to basically glue it back together. I called the dealer ship and was told that a manager would call me back, I never got a call back from anyone. My husband called early on Wednesday and was told HE would get a call back about this issue, he also never got a call back. Once my husband did finally get hold of someone he was told they were going to "try to fix the rim" AGAIN! He told them that NO they were going to replace it or we were going to our attorney, as they had admitted to selling us an unsafe vehicle. Then they decided it would be best to just replace all the rims, which was a good thing, as we found out that one of the rims on the back of the truck was cracked all the way through! SO, not just one rim but TWO were put back on this truck and THEY KNEW THE RIMS WERE TRASH!! My husband inspected the new rims prior to them being put on the truck, they were much better but, they weren't Platinum rims, and we had to threaten them to get them. We have spent a week dealing with what should have been an in and out in one evening thing. We are still having problems with the sensors, but will be taking the truck any were but there.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Horrible place

By Ac03 on 8/30/2018 at 1:44 PM.

Bought a truck from them and 2 days later it broke down. Had to trade it in on another vehicle and found out the faked the carfax. xxxxty people xxxxty vehicles and just xxxx all around. STAY AWAY. If I could give 0 stars I would.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST CUSTOMER SERVICE AROUND

By Hugh S. on 8/30/2018 at 6:29 AM.

Beto and his crew are absolutely amazing. They had great customer service, it honestly was the best car buying experience we have EVER had! I’m looking to upgrade my other vehicle all the sudden! Haha Honestly if you want honestly and quality over quantity go see BETO!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do NOT buy from here

By David on 7/26/2018 at 11:44 AM.

A year ago I purchased a truck from here a month later the truck broke down I went back to the dealership and they refused to help me get the truck fixed or trade it in for something that worked properly even though I had warranty they still refused to fix it after going back to the dealership about 7 times and giving them a call at least once a day I finally gave up and ended up paying 5,000 dollars from my pocket therefore I strongly recommended you to NOT purchase a vehicle from here because once you take it off the lot they will not help you if you have any issues with it down the road

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Fraudulent dealership

By E.aide89 on 4/15/2018 at 12:07 AM.

Cars break down days after buying, am one of many customers with this situation! Double check documents we were given a fake carfax, finace Josh does not care even a little bit about your experience and will not even try to help you

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HIDDEN REPAIRS NEEDED $$$

By angryconsumer on 4/3/2018 at 4:32 AM.

Sold me a bad vehicle! I experienced it on 1 day after driving off the lot. The check oil light came on and beeped repeatedly. The vehicle wouldn't start on day 2, and had an anti-theft ignition switch problem. Took it to them, they claim they can't replicate the problem, and have "no idea what it is." I left their lot and limped it to a local shop who diagnosed a bad thermostat, amongst a few other things and quoted me $300+ to have to take out the alternator and other nearby parts to get to it. It could have blown the engine!! The passenger door occasionally does not open from the inside, which is another safety issue. They told me they'd fix this but never did. My extended waranty isn't even effective yet. I don't dare take it to their other Sharpest Rides shop for repair because tons of other reviewers say they did, and didn't receive their vehicle back for 2-3 weeks or more with shoddy repairs. Can't miss work for that long. I quickly discovered that this is a terribly shady company. Just sort through all the social media reviews by "newest," not by "most helpful" for similar experiences. I understand their inventory is "As-Is" but my issues are safety related, and never previously disclosed to me-I had to figure them out on my own. This is an inoperable vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service

By Joshua on 3/31/2018 at 8:41 PM.

They treated me like a member of the family, my sales man Mark was the best. I've never had a better car buying experience. Would recommend them to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sale review

By Eddie5276 on 3/24/2018 at 5:10 PM.

The people are amazing and treat you like family, friendly, funny and great environment for families, very nice cars, absolutely amazing, I would recommend to any first time buyers

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great shopping experience

By Moore,Jana on 3/23/2018 at 1:55 PM.

Good people, great prices I will definately purchase another vehicle from Family trucks & vans. Atmosphere was very laid back and friendly staff. Just went to look & ended up purchasing a truck that had looking for months. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Erick was honestly the best!

By MrAndMrsStef on 3/20/2018 at 9:27 PM.

I called Family Trucks & Vans after reading online (Cars.com) how they could help finance anyone. After visiting another dealership and telling them about my situation (I didn’t have an established credit history but I was able to put a little over half down on the truck I was originally looking at) And being told elsewhere I would not be able to get financed and looking at buying from an auction as my last resort. Erick told me over the phone he has experience helping people in my situation and he could be of help. I was so happy to hear that! I gave him all my information over the phone & about an hour later he told me I was approved and when could I come in to take a look at their inventory. My husband and I were extactic!! We went in to take a look that afternoon & we were able to get a nicer truck than I was originally looking at. Thank you so much Erick! You exceeded all of our expectations! Take it from our experience, Erick is the go to guy for a wonderful experience. We will definitely be back in the future. -Your now loyal customers Laura & Olimpiu Stef

I would recommend this dealer.