Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lack of Customer Service, Shady Dealership

By velvetrage21177 on 11/11/2016 at 7:04 PM. Helped by Phone call, service man.

We traded in our car at this dealership on a new car. It took then over 2 months to pay off our old car, so we took a credit hit. Then we went in to have our second key programmed (for free) and two weeks later we get a phone call saying they should have charged us $75 to program the key. We did not pay this. Now we have a flat tire. We were told that we get 2 free sets of tires with this car. The dealership is now refusing to honor this free tire guarantee. My husband was trying to change our flat tire to the spare and upon looking in the trunk, there is no spare tire. We were told today that a spare tire is an "option". An option! Floor mats were apparently an option too, as our car did not come with those either. I will never use this dealership again. They are crooks and shady. They chase you through the parking lot as you are driving looking at cars too. Very much a shady, wolves in sheep' clothing type of place. I would leave zero stars it that was an option.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very Helpful and Friendly

By Daparrish on 5/30/2015 at 8:00 PM. Helped by Jason.

We picked up a piece of metal in our tire as we were driving into town on a Saturday, saw the dealership and just pulled in. The service department was closed, but Jason was happy to help. Realizing he could just plug the tire real quick, he did so. After adding air and checking the plug, we were on our way in no time. Wouldn't take payment either. They won a customer. If you're looking for a dealership, you'd be hard pressed to find a better one. Thanks Jason and Faulkner Chevrolet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful sales experience

By jmedders on 5/18/2015 at 5:46 PM. Helped by Dalton Rosegrant, Paula Trejo.

We had had a great experience in the purchase of our new vehicle. They went above and beyond for us. Very friendly and helpful from the beginning. Worked with us to accommodate our needs and desires.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Jorge Alvarez jr on 4/20/2015 at 3:41 PM. Helped by Jorge Alvarez Jr.

Made me feel at home I will never go to any other dealership my salesman Jorge made a experience I will never forget thank you & to all the good people at Faulkner Chevrolet

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best vehicle buying experience!

By Dalton R. on 4/20/2015 at 2:23 PM. Helped by Brian Grundon.

I have purchased two great vehicles from Faulkner Chevrolet now and from sales to service there is no better place to buy a vehicle. I will be a customer for life.

I would recommend this dealer.