Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Wrangler Sahara Unlimited

By tony click on 8/6/2017 at 2:59 PM. Helped by Craig Schwartz.

Perfect buying experience,Craig S. was professional from A to Z, no hassle buying experience and Deanne went above and beyond to make this purchase my needs..Highly recommend...A+ A+

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love Federico

By cjhilla on 8/3/2017 at 4:54 PM. Helped by I think Greg, and often with Mike Dell.

I have been coming to Federico for too many years to count, and I have always had great service and great dealings with all the folks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Ochoa5 on 8/3/2017 at 2:26 AM. Helped by Tony Federico and Mike.

Mike helped us find the truck we were looking for and stayed in contact with us as we were trying to get the loan we wanted and Tony Federico worked very hard and for a few days to get us exactly what we wanted for payments and down payment. I don't think I have ever had service this great at any other dealership. Customer for life here. Thanks for the new Ram 1500. The family loves it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great experience having great service

By Nlb on 7/10/2017 at 3:44 AM. Helped by Eric Thomas.

Eric Thomas , service writer took great care of getting us in and out in a timely manner.. Great job! Great quality of service and support

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks

By Devon420 on 5/26/2017 at 9:46 PM. Helped by Tony.

Was looking for a used 300, called Tony was very easy to work with, he had the car ready for me when I got there and I Love IT! Kathy vann

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks

By Veronica tuck on 5/25/2017 at 5:30 PM. Helped by TONY.

Thanks Federico!!! Wanted my first new car and it had to be a Jeep. I was referred to Tony Hume from a friend and he made it easy and fun. I love my new Jeep Patriot!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sheryl McCormick

By Laurenmarieway on 5/23/2017 at 4:04 PM. Helped by Sheryl McCormick.

Sheryl helped me a lot in getting the car of my dreams! She was amazing in working with my finances and helped in giving me the best deal! 10/10 recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience!

By DMBOND on 5/3/2017 at 4:25 PM. Helped by Larry, Farah.

True to their tagline. You Gotta Go To Federico! I searched for months for the perfect car with the perfect price. I found that at Federico, but it did not stop there. I received a perfect buying experience. Larry and Farrah were wonderful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchase

By Veronica tuck on 4/25/2017 at 4:29 PM. Helped by TONY.

We needed a lightly used truck, and Tony found the perfect truck and made the process fun and easy. Will always shop at federico dodge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Holly Fisher on 4/25/2017 at 12:03 AM. Helped by Craig, Tony.

I live in minnesota and found the car of my dreams at federico dodge by an online search. i was contacted by Craig and he was nothing but awsome! he answered all my question and held the car for me since i was making an 8.5 hour trip down to it. he helped me through the approval process and upon arrival to federico he was right there with a smile and greeted me promptly. this dealership as a whole even brought a service tech in on Saturday the day i was getting the car to fix her recalls before i would get to drive her. my experience with fedrico was above and beyond what i could expect from being outa state. in addition tony was pretty awsome as well as he gave me a fair deal on my trade in and helped me understand the warranty that i got on my car! I Cant Thank you guys enough for the extra help and care you guys took for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Federico makes purchasing a car a pleasure.

By RON & LINDA on 4/22/2017 at 8:10 AM. Helped by Tony and Farah.

I was looking for a specific model of the Dodge Grand Caravan. I spent several weeks shopping dealer lots as well as dealer internet websites in the Metro West area but didn't find exactly what I wanted. I was surprised to find four cars that met my specification in four different colors at Federico. The cars were advertised with internet pricing on the Federico website. Tony and Farah were very helpful answering questions regarding rebate qualifications, pricing, and financing over the telephone. I made one trip to the dealership to sign papers and pickup my car. Tony and Farah were both hospitable and very efficient in closing the deal. Tony reviewed the features of the car with us and set up the Bluetooth communication for our cell phones so we could drive home with hands free communication. It was well worth the 45 mile trip from St. Louis to Wood River. Thanks Tony and Farah

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great, friendly, Helpful, Shop at Federico!

By Cardinal Fan on 4/21/2017 at 4:54 PM. Helped by Tony and Kerry.

Tony and Kerry were great in helping me find the right car for me. From the Year and make and color, I've had my car for several weeks and enjoy driving it. Tony and Terry were so helpful in pointing out the great features that were included in the car. They were friendly, helpful and made the process very easy and even gave me a great trade in on my old car. A lot of friends have asked where I bought it and I tell them "Federico in Wood River" Thanks for great customer service from the entire staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership.

By DoubleD on 4/7/2017 at 12:55 AM. Helped by Larry, Tony and person from parts department..

Third vehicle we have purchased from Federico. Larry made the purchase very easy and enjoyable. The whole staff is awesome and all three purchases went smooth and easy. We highly recommend Federico. If they don't have what you want they will find it for you. Very customer oriented.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Durango

By jag on 3/29/2017 at 9:15 PM. Helped by Larry Burch.

Larry Burch helped me with the purchase of my Dodge Durango. The service Larry gave me was excellent, he explained everything about the Durango very well and had great patient with his customers. They worked with me and gave me a great deal. Everyone one was very nice and had excellent customer service, service department, finance and service manager, parts department--everyone I meet was excellent and so nice. Thank you Larry Burch for making my Durango purchase a great one

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service!

By kathryn042 on 3/26/2017 at 3:53 PM. Helped by Josh Carter.

Bought a car for the very first time and received great service. They really listened to exactly what I wanted! They were with my every step of the way in the process. Would recommend Josh Carter to anyone looking to buy a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By Gymtime90 on 3/20/2017 at 3:48 PM. Helped by Larry Burch.

Very friendly place. Very happy with my experience and also Larry Burch who helped me with my car purchase. Couldn't ask for a easier process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Dept

By tmeow4h on 3/19/2017 at 11:47 PM. Helped by Rick and the whole service dept.

The service department is the best. They are friendly and really know their job. They are fast and professional. I depend on them to keep my van going.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

A great buying experience

By lajohop5149 on 3/19/2017 at 12:38 AM. Helped by Sheryl McCormick.

I had searched online for several weeks for a used jeep. I made initial contact and was informed via phone the next day that the vehicle I had expressed an interest in had sold. Farah offered some suggestions as to alternative vehicles in a similar price range, and the following day Sheryl McCormick called. The next day I visited the dealership and picked out a used Jeep, and the day after that I took my wife along to get her approval. It took a few minutes, but eventually we reached an agreement on the price and drove the Jeep home that afternoon. Had it not been fro the friendliness and patience of Sheryl, we may not have made the purchase. We were almost ready to leave and go to another dealership and Sheryl convinced her boss that for the right deal we would buy there. It worked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer experience #1

By THeis on 3/12/2017 at 8:32 PM. Helped by Larry Burch.

Larry was fantastic. Listened to what we wanted, found the car and had it delivered and ready to go in a week. Great business manager and made the experience memorable. Definitely recommend to anyone looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great buying experience

By tanya h on 3/7/2017 at 12:55 AM. Helped by Sheryl McMormick.

had great experience with buying our new Durango from Federico dodge. Sheryl McCormick made the buying process quick and painless. thanks for all your help..

I would recommend this dealer.