Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
3  
Friendliness
3.3  
Overall Experience
3  
Price
2.9  
Quality of Work
3.1  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
1   Friendliness
5   Overall Experience
1   Price
1   Quality of Work

Lease nightmare

By jenkj10 on 8/12/2019 at 9:28 PM. Helped by Tommy Gonzolez.

Finance manager screwed up our lease so bad that he had to drive to Rockford to have us resign a new lease. He processed the original and didn’t send in the new one. I had been making payments on the account number I received and not the one he sent in. In the end, we ended up with 5 inquiries on our credit score, a new alias as he misspelled my last name, dealing with proving my payments with bank statements, a harassing phone call from the dealership wanting payment over the phone, a repossession notice/Chrysler saying we were current, and a GM that wouldn’t return our calls. Luckily, Chrysler finance has been the only one that has been helpful and straightened things out for us.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

The worst!

By Albano123 on 8/2/2019 at 7:50 PM. Helped by Sales manager.

The worst! Don’t waste your time, there are plenty of other Jeep dealerships in the area to take your business to. Went through the pre approval process prior to going in, shook on a deal, gave a down payment, then they refused to honor the deal.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Overall Experience
2   Price
1   Quality of Work

No good

By Jeep on 7/4/2019 at 8:31 PM. Helped by Tyler was great manger not so great.

I bought a 2017 Jeep yesterday deove it home there was smoke and an awful smell coming from the back wheels I had to tow it to Windsor Chrysler and now without a car for who knows how long they said they also put as a dual top Jeep it had the hard top on but only the windows and surround for the soft top so they’re useless I called today no reply very poor device I paid extra for cleaning and full gas tank I got into the Jeep quarter tank and I could’ve cleaned it better myself friendly sales rep no so good service

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Salespeople make a big difference

By gkcalir on 5/11/2019 at 1:26 PM. Helped by Michael Willock.

Our salesman was Michael Willock. He was personable, knowledgeable and very helpful. He made promises on vehicle delivery and condition and followed through. He kept tabs on the progress of vehicle add-ons even on his day off. I have every reason to believe that he would be available for consult way past the sale of the Ram 1500. You might do yourself a favor and ask for him immediately upon entering the dealership.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Disrespectful Salesman

By Cosmo on 4/4/2019 at 5:21 PM. Helped by Not going to mention specific employees..

I contacted the internet sales department through Cars.com about 2 vehicles in their stock that I was possibly interested in purchasing and wanted to come in and check them out for myself. The internet sales department was very helpful and friendly to me in their responses. My really poor and disappointing customer service experience started once I arrived at this dealership and was assigned a salesman to work with by one of the sales managers. This salesman treated me with a lot of disrespect and was really rude to me. He expressed to me that he was very angry that I was wasting his time by only coming in to test drive vehicles with him and do some research and that I was not ready to make a purchase that same day. During the one test drive, he made disrespectful and mean remarks about my wife and competing dealerships. I only test drove one of the two vehicles that I was interested in possibly purchasing because he told me that he had another appointment coming and did not have the time to show me the other vehicle and also did not offer me the option of having a different salesperson work with me to show me the other vehicle. Finally, the one vehicle that I did test drive with him was not even the specific one from his stock that I had contacted the internet sales department about possibly purchasing. I am taking my business to a different Chrysler /Dodge dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Flase advertisement

By Jim on 3/2/2019 at 6:29 PM. Helped by Sales representative.

They had advertised on that they guarantee You will be approved and drive out in your new car. I passed all my info to the sales representative told my situation. He assured me not a problem. Drove an hour to get there and couldn’t do anything....false advertisement. Don’t use this dealer at all

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Great Experience

By PurpleCrazy on 1/18/2019 at 10:34 PM. Helped by Cody.

Very pleased with the service I got. I bought a new car that had a major scratch on the hood. They said they would fix it, and they did. Cody was my service tech and he did a awesome job. He reviewed the finished product and made them do it over until it was perfect.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BEWARE! Avoid this place like the plague!

By P. Summers on 11/17/2018 at 3:49 PM. Helped by Alexa Rodriguez.

On 11/15/18 I contacted this dealer via email with one request. I wanted to know the total price of the vehicle before I drove 4 hours to see a 2017 Kia Forte. No issues w/ the listed price. But I want to know the total price to include dealer fees and taxes. No trades involved. I explained I'm willing to put down $3,000 as well. So Alexa Rodriguez responds and says she cannot provide a final price. When I ask why? She states, "We don't want there to be any error in the price." Alexa, that is the most ridiculous response I've ever heard. I have to purchase a different vehicle every year since I travel for work. This isn't my first car buying experience. I've purchased 16 vehicles from dealerships and this is the only one in which I've received the response, "Sorry, we can't give you the price because we don't want there to be any errors." Alexa, the final price would be the same whether I'm standing there in your dealership or contacting you from 200 miles away. I don't want my time wasted. I would appreciate the same courtesy. I'm okay with dealer fees and taxes but those amounts vary widely amongst dealers. Knowing how ridiculous Alexa's response was, I replied and asked what do you do for those customers that want to obtain their own financing? Do you tell them as well you can't give them a price? Ridiculous. Needless to say, Alexa didn't respond afterwards nor did anyone else with the subsequent 2 other requests I sent looking for the total price. Folks, if a dealer is not willing to give you a total price, avoid at all costs. That means the dealer is using misleading sales tactics to get customers in the door (price listed on website really isn't the price); the dealer is trying to push ancillary products such as extended warranties, cosmetic protection packages, GAP coverage; etc. Now, let's all wait for the canned response we'll see here soon enough from the "owner" requesting that I contact him/her to discuss the matter further. Mind you I've attempted to contact the dealer 4 times now for a final price. And the staff, once challenged on the ridiculous answer that was provided, has completed avoided responding. You have my name, cell phone #, and email address. So, to the owner or any other person that responds, you have my contact info. Feel free to reach out. If you're ready to provide me with a final price, I'm looking to buy on Saturday morning (11/17/18). I'd be happy to revise my review if and when you're ready to provide the final price.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By TM1992 on 11/3/2018 at 7:50 PM. Helped by Gary, Augie.

Very pleased with the service. Learned the car I wanted was more than I could afford, but they helped me find something I liked more than my original choice. They were also very patient which was extremely helpful.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lemons On The Lot

By ANRSVDH on 10/25/2018 at 3:03 AM. Helped by Jeff, Jason, Rick, John.

I purchased a used car in August of 2018, to have it break down two months later. A shifter cable was the first account, which was not functioning properly from the moment it was bought, I figured it was from not being in use, as in not being driven. I call the lot to speak with a manager, only to recieve voicemail after voicemail, with absolutely no return call given. The new girl at the desk had to literally get up and find a human, who did eventually call me back. It was Jeff, the salesman who sold me the vehicle. The salesman who sold me a flooded vehicle (convertible) which no records can be obtained for any such incidents. The salesman who sold me a vehicle that had been serviced multiple times up to the month (July) prior to my purchase per the carfax, but can not produce any evidence of what was serviced. The salesman who sold me a vehicle with a near lifeless battery, yet I have been told the car was "inspected" every time I mention the next thing needing to be fixed. Jeff continues to demean me throughout our entire conversation, in which he blames the finance company for all my problems ?? He also states that I can not bring my car ANY where else to have it serviced, because they in return would no longer take responsibility of the car going forward, this in fact is untrue, which resulted in me paying a $140 tow to have it taken ONLY to them. They fought me with the reimbursement for the tow, which they ultimately refused to pay. Jeff then proceeded to give me a disconnected number to the cooperate office, after I had asked to speak to someone about how he was mistreating me. I had to in return call the front desk, and get the correct number. I called coorperate, there has been no response. I had asked to specifically have a manager call me, yet I am being harassed by the man who sold me the car ?? His name is Jeff Sunderlage, I would avoid him if you happen to stumble into this scam dealership. His manager Jason isn't any better, and neither is Rick. They all work in sales, and they are all in the business of being dishonest. After they fix the shifter cable, before I can even leave with my vehicle, they tell me the battery isn't keeping a charge. The battery was the second problem with the car. They claimed it to be a dead battery. They said they could only start my car with a jump, but because it stayed running, it wasn't the alternator. I was then offered to have it replaced for over $200. After they got me for the $140 tow, the $300 for my cable shifter (which they claimed to meet me half way with from a $600 total bill, but the receipt read $396 total bill, so I still payed it all pretty much) all of this happening within the same day, two months from the car being bought. Needless to say, I purchased my own battery, and I also installed my own battery, myself, for $54. Once the car was jump-started and driven home, it started just fine with the key (they claimed it would not start with the key, only with a jump) I still changed the battery, as they sold me an almost dead battery anyhow. Those are where my complaints stand as of October going into November 2018. They lured me into their business by pricing the car with a discount, only to upchage me almost $2,000 once in the office. Multiple people came to tell me "we are sorry, but it was the websites mistake, which we have no control over" and "we will send a retraction letter for the websites mistake".. just so everyone knows, I still have the evidence, to numerous websties with the sale price included. Make sure to do the same. They charged me over $1,000 for an interior protection, saying it was required. The finance personnel charged me for an OPTIONAL GAP insurance of $900, which he expressed was required. But then later conveniently forgot to offer me an extended warranty for the vehicle itslef, which would have saved me from paying the repairs and expenses above. Every employee who works in sales, has an arrogant attitude, rude with verbal insults and retorts. And they run you around in circles while you ask questions, as to lead you down and endless path with no answers. Please do yourself a favor, turn back towards the door you walked in, and walk right back out. Put that car lot in the rearview mirror, and never look back. Because those stories you always hear about people buying lemon cars, Elgin Chrysler Jeep Dodge Ram of Elgin, Illinois, is a creator of such stories. And for as long as I have the lemon car they sold me, I will continue to build a legal case against them.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Happy Shopper

By Eboneybabe on 9/25/2018 at 7:01 PM. Helped by Great salesman.

I went in to the dealership to purchase a truck, not looking for a new one , maybe a 2014 or 15 . Michael Willock was the seller that helped me , wonderful man very patient. We must have test drove 5 different model. He answered all my questions and showed me a lot of fecures the truck had. I bought a 20018 Grand Jeep, luving it to death!!!! Thanks great place to purchase a new car or truck. Clara

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very unprofessional manager

By SAlexander031017 on 9/9/2018 at 3:22 PM. Helped by Sam.

The sales person was very nice but I would never recommend this place just because of very rude , ignorant , unprofessional manager! FYI when someone gives you for business purposes their credit info you don’t act like child and throw it in their face where they made a mistake ! So unprofessional! And you don’t tell them what their budget should be , you don’t live with them ! It infuriates me that he thought we are dumb ! Lost 2 customers and many more cause word travels fast .

I would not recommend this dealer.

Overall Rating

1.6  

3   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Never again

By Jeep2019 on 8/30/2018 at 11:37 PM. Helped by Tommy Gonzalez, Ricky, Jason Seger.

Unprofessional is the best way to describe this dealership. I saw an add for a new Jeep Cherokee at a decent price and called the dealership, the ladies promised me before buying the car that I would get those same rebates. I called twice just to be reassured before driving 2 HOURS to purchase the car. The minute I got their they tried telling me that it was $10,000 over than what I read online and that there was no way I would qualify for the rebates before they even ran my credit!! The sales man then went on to explain that the ladies on the phone are paid to real you in here and act like you’re getting a deal. So right away I felt like everything was a scam and this dealership didn’t set well. But after driving 2 hours I did the best I could to get the price close to what I saw on cargurus. Ricky was excellent with understanding how upset I was and helped me get the price down. However once I went to the finance department they tried adding a bunch of other costs on. Once I got home I noticed scuffs all over the brand new car with less than 100 miles. I drove 2 hours back to get everything fixed. Ricky was still excellent and meeting our needs but the dealership overall was a little too sketchy. Once again unprofessional. I wouldn’t recocmend to anyone who is looking for a dealership that is friendly and honest. Only reason why I give customer service three stars is because our sales guy Ricky did everything he could to try and make us happy.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my new journey

By pamsylvester on 7/20/2018 at 5:10 AM. Helped by javier olvera.

Javier olvera was very helpful and nice. He made sure I knew everything about the options and how to use everything about the new journey I bought .

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Ruining the car buying process

By khayes on 7/12/2018 at 3:47 AM. Helped by Jason (manager).

This dealership was the absolute worst. As a young 22 year old finishing their first year working at a full time job I was ready to buy my first car. I had been looking around here and there for a car when I found the perfect car 2016 Jeep Compass at this dealership. Moments after the car was posted I called the dealership stating I wanted to buy the car and would be driving 1 hour+ out to get it later that day with my father. The dealership took down all my information and said I should come to the dealership and ask for Jason the manager. Moments before leaving for the long haul to Elgin I decided to call once again to confirm that the car was there for me to come purchase because I subconsciously thought jeez how awful would it be if I drove out there and it was gone. On the phone they assured me the car was mine and I made the hike with my dad. Upon our arrival we waited for 20+ minutes to even be spoken with, when we finally met with Jason he stated how stressed he was because they were understaffed that millennial (like myself) don't know what it's like to have a job or work ethic these days. I took this comment extremely offensive that I was being judged so instantly and stereotyped right in front of me. Besides the rudeness I was willing to still work with Jason because of how badly I wanted this car, later to find out conveniently the car had been sold "2 hours ago" even though I had called a little over an hour before confirming it was still there. I was visibly upset about this information and was told there was nothing they could do about it. I continued to reiterate my frustration because I called not once but twice stating I wanted to buy this car. Instead of trying to help accommodate me from their mistake or offer any condolences Jason tried to sell me a car 3 times the value of the car I intended to purchase. I felt absolutely played. Needless to say I spent the hour plus drive home crying and had a bitter taste in my mouth about the entire car buying process. This dealership couldn't pay me enough money to step foot back in that place, let alone give them a dime of my money.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

recalls and repairs

By Erevanur on 3/29/2018 at 1:02 AM. Helped by Jim Westaway.

I brought my truck in to repair a couple of recalls and to fix a windshield wiper that wasn't working. They fixed the recalls and were even able to get the part needed to fix my windshield wiper the same day so I didn't have to come back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick Efficient Service

By Happy Kathy on 3/26/2018 at 8:12 PM. Helped by Andy.

I called on a Saturday after hearing my front brakes making noise, expecting to be told I would have to make an appointment the following week. Not only did the service depart take me, but my Jeep was ready ahead of time. Nice service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership!

By Signal 88 Security on 3/13/2018 at 8:51 PM. Helped by Andy and Dave.

I own a fleet of Jeeps for my security business and I will only take them to Elgin Jeep. They want to earn your business and will take care of you everytime! Ive been to many other locations and the service I received from the Elgin team outshines them all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Followed through on all

By Curt B. on 3/12/2018 at 1:39 PM. Helped by Dean, Service Dept., and Finance Manager.

We couldn't be more pleased with the service and quality from start to finish. After purchasing the car we noticed, in the parking lot while plates were being transferred ,there was a dent and scratches in the rear bumper. The service department replaced the area beautifully and we had a very nice loaner in the meantime supplied.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Unethical xxxxxxxx!

By Scott1234 on 3/11/2018 at 2:30 PM. Helped by Jeff and Ricky.

My wife was looking to purchase a new 2018 Wrangler Unlimited and had contacted Jeff the sales manager for assistance. She told him where she was looking to be with payments, and since we are Costco members he said using the Costco membership discount that it would be entirely possible. We live 45 min away from the dealership and didn’t want to waste our time if we couldn’t get close to what we were looking for. Once we arrived the staff was friendly and let us look at 3 Jeeps on our own. When my wife selected the one she liked we went back inside and waited for over an hour while they ran the numbers. While waiting we looked online at their website and found that the Jeep she chose showed a dealer discount of $4511. When our salesman Ricky finally came back we asked about the listed dealer discount and was told by him that “nobody actually gets the discount, they are only listed to get people in the dealership because how else are we supposed to get people in the door to sell them a car.” SCAM!! Then Jeff the manager confirmed what Ricky said and added that all dealerships do that. Absolutely not true! I have always been given the rebates and discounts listed. So after wasting four hours of our Saturday, we left extremely angry.

I would not recommend this dealer.