Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.7  
Friendliness
3.8  
Overall Experience
3.5  
Price
3.8  
Quality of Work
3.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not buy from Feldman if you want quality sales/service

By Jason B on 9/13/2019 at 4:39 PM.

This place is awful. Starting with Dan Miller in sales, all the way through to service I urge anyone to avoid this dealer and especially Dan Miller. Dan was not helpful or even interested whatsoever in an issue I had with the windshield being installed incorrectly on a Silverado I purchased off their lot (used, under 30k miles). What a joke that there is no concern at all on the part of Dan to have this fixed. You would think that Dan would ensure an issue such as a leaking seal on a windshiled, on a vehicle purchased the day before, would be a priority for him and his team, but no, they don't care one bit. STAY AWAY from this place, I surely will and will spread the word as much as possible that feldman auto, and Dan Miller are a joke.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Dealership!

By Mki3148 on 8/31/2019 at 8:06 PM. Helped by Josh Soulliere.

I contacted this dealership regarding a specific vehicle. The price listed is obviously not what you’re getting it for. I asked for the bottom line on the vehicle with what I actually qualify for before my trade in. I told them I didn’t want to get there and find major surprises. I got a call back with a monthly number that was where I wanted to be. I drove over an hour out to the dealership to be told the vehicle was sold. The guy acted like we’d never spoken and asked all the same questions we’d already gone over. He comes back with numbers $10000 over the ad and $6000 over what I was expecting to spend. I asked for the key to my car back. The sales person had to get it from the finance guy. I’m asked how far we are from a deal and I said about $6000 off. He said he can’t find that much. I again asked for my key and told him this is NOT what I agreed to and left. One of them called me a bitch as I walked out. I will never do business with another Feldman dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst place to buy a truck

By pharacing on 8/15/2019 at 2:46 AM. Helped by sorry don't remember Greg's last name..

My son in law bought a truck. Less than 24 hrs.later the trans line blew a hole. Cost to replace $550 dollars. We called Greg the salesman and he said it would be taken care of. Than we call back and were told the warranty would take care of it. Guess what neither took care of it . They sent me $300 dollars in gas cards to compensate. Ok fine i took the loss. But they also sold him a warranty for 2 years. Nope the warranty company says it is good for a year. Greg said they would take care of it. Nope just called the company due to the fact the truck is in the shop for a failed turbo. Have called Greg and the dealership as a whole. Leave a msg. no return call. Mind you this truck was purchased in July. DO NOT GO THERE.

I would not recommend this dealer.

Overall Rating

2.0  

4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Sold me a lemon

By Sara P. on 7/5/2019 at 2:34 PM.

I bought a 2013 Mailbu back in October 2018. Thought I was getting a decent price for it, but have since had to drop about $2000 in repairs on the car. Some of the work was stuff that Feldman should have done before selling this car to anyone - basics like changing the spark plugs and cleaning the cylinders from carbon buildup. Three tires with slow leaks! It had bad struts. Transmission and radiator leaks. It drove great when I tested it, but started having problems within a month. I don't expect any dealership to fix every single little problem with a used car before selling it, but this car seems inordinately problematic to me. I wish I'd stuck with my 2003 Ford Focus - gave it to my step daughter and (even with a transmission replacement!) it's still been a more reliable car with fewer maintenance costs. Also, they claimed they could find me a better interest rate than my credit union and I agreed to have them check and they ran my credit at so many places my score, which was super good, took a hit!! I'm really disappointed that Feldman sold the Malibu to me in such bad shape. Feels like I got swindled and they were just unloading a car that hadn't been taken care of by previous owner onto me. That or it's just a straight up lemon. It's definitely pretty and the newest car I've ever owned and, when it's working, it drives nice, but this has been a really bad experience since driving off the lot - I just want people who are looking at Feldman for used cars to go with care and have it checked by your mechanic!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car salesman ever!

By KeelieR23 on 5/30/2019 at 4:24 PM.

We had an awesome experience picking a new vehicle for our family of 5! Ron was helpful and paid attention to detail! We love our vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Jeannie on 5/30/2019 at 4:40 PM.

Pleasant deal from start to finish. Once again, Ron came through for me. Found me the right car at the right price. Dealership was quick to get papers ready and car set for delivery. Very smooth and painless transaction. See you again next time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest car buying experience!

By Lindasbasket on 4/20/2019 at 4:40 PM.

Brandon was wonderful he listened to my needs he even delivered the vehicle over 2 hours away and brought the paperwork with him. Great Price too! I will continue to use him as my salesman for my next lease.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchase experience!

By ChevyRules on 4/4/2019 at 3:56 PM.

My wife and I worked with Mike Payne at Feldman Chevrolet in Highland to buy our 2019 Cruze. Mike provided the perfect amount of support. He researched the questions I had and provided timely feedback without being pushy. We weren't sure whether we wanted to purchase or lease, and Mike provided all the relevant information for us to make an informed decision. Thanks for the help, Mike!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By chevylady on 3/27/2019 at 7:27 PM.

It's so great to work with someone who truly cares about the customer and can put themselves in your shoes. Thank you Kurt Chapelle!!! Truly impressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helping a lady out

By Glo1119 on 3/28/2019 at 12:03 AM.

I felt very at ease and not under pressure when purchasing my new car from Feldman. Ron was patient and very helpful. I would highly recommend Ron and Feldman for your next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Karm9966 on 3/27/2019 at 6:31 PM.

I had a great experience purchasing my new car at Feldman Chevrolet I got a great trade in price for my old car. My salesman Ron Cottick was very helpful and awesome to deal with. I will be back for future vehicle purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Kate on 3/27/2019 at 6:24 PM.

Purchasing my first vehicle from Feldman was an amazing experience! My salesman, Brandon Motis, was so knowledgeable and helpful. He the process so simple and go very smoothly. I’ll be back for my next!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Ken Carey on 3/27/2019 at 6:24 PM.

Ron is the best and his knowledge is second to none. Best person I have ever dealt with. Go see Ron Cottick for the best deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth and easy process

By Robert on 3/22/2019 at 12:40 AM.

From the moment I pulled on the lot the experience was positive. Dave was standing out front and opened the door me and my wife. After we talked for awhile about what I wanted he pulled the Colorado up front for me. Once we did a little negotiating we agreed on a price that was very close to where I wanted to be before I came in. The manager Chris and finance person Danny were both also very helpful. I will be back for my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CUSTOMER SERVICE EXCELLENCE!

By zlarry66 on 3/21/2019 at 2:32 PM.

So i had a couple of small issues and needed my first oil change on my silverado. Pete wrote me up and personally hooked me up with the loaner, he was very attentive to my needs. I did however have a problem that the body shop solved for me and they too did a great job! Hats off to the feldman team they will treat you right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By William C on 3/15/2019 at 5:19 PM.

Steve Zittel is by far the best salesman that my wife and I have ever dealt with! We always goes the extra mile and is always there for us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service !

By Tara on 3/15/2019 at 4:31 PM.

Will never go anywhere else! Steve is great ! Very trustworthy! I have been dealing with Steve for over 7 years and have never been disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service department

By chevy equinox on 2/16/2019 at 2:25 AM. Helped by Alec Seestadt.

left our car for tire rotation, oil change, delayed shifting problems. . alec was very informative explaining what services they offered. .we were given a loaner car and used it until our car was checked over and finished - a few days later. . thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

WayneJay

By Mike2019 on 2/15/2019 at 7:09 PM. Helped by Jay.

If you want good care, try Wayne in sales and Jay in service, I've been taking care of GREAT, no problem, job done right. Mike A.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Avoid this place

By Djqwik on 12/4/2018 at 3:48 AM. Helped by Kurt Chapelle.

Avoid Feldman Chevrolet of Highland and salesman Kurt. Kurt's only interest is getting you to sign on the dotted line before you walk out the door. They use bait and switch selling tactics. I saw an advertised price for a new vehicle, but after going there I was told that was the price if EVERY available discount was applied. I told him my bottom line price and that I had a friend's and family discount. He ran back to "discuss price" with his manager multiple times. I signed a purchase agreement and picked up the vehicle 4 days later. This place was unorganized and had no attention to detail (They misspelled my name and got my address wrong on all documents. They made me wait for 2 hours to install a liner to my vehicle that he claimed was already installed. He stated to me 2 times via text that it was already done. He also promised that the vehicle would be washed and detailed. That also was not done.) Then 5 weeks after picking up the vehicle, he texted me asking for my employee code. I told him I never said that I had an employee code. I had a friend's and family code and I sent it to him. He then told me "they" were ready to take action against me. That I needed to provide an employee number or else pay them $1400. That GM wanted their money and it was my problem. I contacted a GM representative and explained what was going on with this salesman. The GM representative told me that I was absolutely not responsible for paying this balance. That it was on the salesman to provide the appropriate codes at the time of sale. I advised Kurt that I had talked to a GM rep and he then backpedaled and said I wasn't responsible for this balance. But he tried playing it off like I was at fault, when in reality, he was pulling a fast one from the get-go. He just wanted the price to meet my bottom line to get me to sign. He applied an employee discount without my knowledge to get the price lower. Then came after me later for the balance. I'm sure I wasn't the first person he pulled this on and probably won't be the last. I should have gone with my gut instinct after my initial impression and walked away. My advice is to not do business here. Look at all the negative reviews of similar situations.

I would not recommend this dealer.