Dealer Reviews

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Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

They're quick to sell - they do not follow up on promises

By Out of Twon Buyer on 7/28/2015 at 3:26 PM. Helped by Steve.

I dealt primarily with Joel on the phone. When we came to some sort of terms I was passed to Dennis who was supposed to finalize the deal. I was told that I qualified for a $750 incentive as a veteran, however, when I came in to sign the paperwork and pick up the vehicle Ron initially forgot - then only gave me a $500 incentive. Did he pocket the $250???? Ron was all "car dealer" smoozy and talkative. He never gave me any paperwork at the time of purchase - promising to Fedex the paperwork the next day. That was on the 9th of July. I called last week and Ron told me that he forgot and he would make a copy and send it out that day. Today is the 28th of July, and I still have not received the paperwork from the purchase of my vehicle. I called and asked that Steve the general manager contact me - he never followed up. I had to call him back. I have not reached him yet - so I do not know what their resolution will be - if any............ If you are an out of town buyer - beware! Their commitment is to their $$ pocket book $$ and not to the customer. Added 13 Aug 2015: Steve made amends. Errors were made on the dealers part of this deal. Fenton Ford mailed me a check for $250 that they failed to give me credit for initilally. Joel did a great job during the entire transaction. Despite a very strong dislike for surveys - I filled one out for FOMOCO also. It was also negative. I believe that Steve and the employees @ Fenton Ford will make a better effort in the future. My initial review stands because in the customer service business usually the first impression is the lasting one.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Valerie on 5/11/2015 at 3:07 PM.

Thank you for helping me get a Jeep, also thank you for the great customer service you and your crew provided. Everything was done smoothly, and didn't take much of my time. Overall I drove out of the lot with a big cheesy smile!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Ja'Miah

By ajcary on 4/22/2015 at 3:02 PM.

When my family and I went to buy our brand new Ford F150 Ja'Miah treated us very professional, friendly, and courteous. A great guy to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price

it was a good experience

By Happy,girl777 on 4/20/2015 at 11:18 PM.

Thank you for helping us get our car and for having a good customer service We appreciate your support thank you very much We love the car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service to the max

By Borgerpurchaser on 4/15/2015 at 1:21 AM.

Found my car on line. Called the dealership. Gave them all the info they needed to finance the car. The next morning my salesman drove 90 mile round trip to pick me up. Papers were ready to sign when I got there. Car was detailed and ready to roll. I am 62 and have purchased many vehicles. This was the most pleasant vehicle purchase I have ever made.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Will always buy from Fenton, would be crazy if I didn't

By BarrelRider on 3/9/2015 at 7:36 PM.

Went online to find a new 2014 Ford F-150 for my wife and I and seen the great deals that Fenton Ford in Dumas had and made an educated decision and sent an internet request in. Within 5 mins the Internet Manager Ron Garverick called me and was very professional and knowledgeable on the trucks. We worked out numbers online and came to an agreement and Bam! my wife and I made a long trip to Dumas from Dallas. I know people are thinking that wouldn't Dallas have better deals I can admit I thought the same thing at first but nobody came close to Fenton Ford. On top of that everything was ready when we walked through the door. We signed and were back on our way to Dallas within 15 minutes. If you are reading this don't think twice go see Ron and the fine staff at Fenton Ford for your next purchase its well worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No pressure great service and comfortable buying experience

By Carol Robinson on 3/8/2015 at 7:40 PM.

Ron Garverick made my experience buying my first car in 20 years an awesome experience! Not only was he patient with my limited knowledge about purchasing a car in the present but I was ill at the time of buying and he explained every aspect with expertise. Very friendly and no pressure. I will take my son to buy his next car to Fenton and plan to share my experience with friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience.

By Cody on 3/1/2015 at 1:06 AM.

Great people and great to deal with all the way around. Will definitely share my experience with others. Will be back to do business again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck Buying

By BryanO. on 2/24/2015 at 8:04 PM.

This experience has been the best I have had while searching and purchasing a vehicle. My sales rep, Ja'Miah, has been nothing but helpful and courteous. He was never pushy, he is full of knowledge on the vehicles, and he was willing to even extend his hours in order for the transaction to take place. I will recommend this dealership to anyone looking for a new or used vehicle. Not only were the vehicles the best price around, but the customer service is unmatched.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and courteous

By shad01234 on 2/23/2015 at 9:37 PM.

I don't think I could have had a better car buying experience. I've never had a more hassle free transaction and would refer everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Truck Buying Experience

By JoeyH on 2/20/2015 at 11:13 PM.

We have purchased several new vehicles. Fenton Ford in Dumas was by far the best of them all. The staff at Fenton are second to none. We will always check with Fenton Ford in Dumas first for all future purchases. Thanks and see you next time guys !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By Elliott on 2/19/2015 at 2:12 PM.

They were great to work with and a pleasure to do business with. They were willing to work with us on the price and meet our needs as customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By smokiedog on 2/19/2015 at 2:14 AM. Helped by Steve.

To date: I've bought 123 cars, The experience we had at Fenton Ford in Dumas and the employees there, was by far the best and lea st stressful environment. The expertise and knowledge is second to none. We will use Fenton Forder in Dumas for all of our service needs and future purchases. Tha KS for everything guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied!!

By Kenbro43 on 2/18/2015 at 3:19 AM.

We were so glad to find the vehicle we were looking for in our hometown! Great service and very friendly! Thank you for a great car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good customer service A++++

By Donny14 on 2/13/2015 at 6:08 PM.

I recently had moved to the OK panhandle and was in search of a good reliable suv. So we started south and came across Fenton Ford to look at a Ford Edge. Once we arrived we were met by Ja'Miah and he was awesome. We drove the edge we wanted to look at and decided that wasn't for us so he had us look at a Ford Explorer. By the end of the day we were the proud owners of a Ford Explorer. The experience was great the customer service that Ja'Miah and the staff provided was great. The service they still provide for us is awesome really make you feel like family. Never had a dealership treat me with respect like Fenton Ford has. Everytime I am in here Ja'Miah always makes it a point to sit down with me and talk if even for a few minutes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience all the way Around!!!

By skdunn on 2/10/2015 at 2:50 AM.

Ja'Miah was patient, kind, HONEST and UPFRONT!!! He Took GREAT CARE of us before, during & after my purchase!!!! And Steve's the BEST also!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great buying experience

By Greg on 2/6/2015 at 5:21 AM.

One of the most efficient vehicle-buying transactions I've made. Ja'Miah was very responsive without being overbearing. The price, ease of process, and staff at Fenton convinced us to buy our first Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful!!!

By Shy on 1/9/2015 at 4:22 AM.

This was the easiest car deal I have ever done. Ron was extremely helpful! I am very satisfied with Fenton ford!! Will definitely be going back when I decide to buy my next vehicle! I highly recommend Ron

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was outstanding!

By brm on 1/7/2015 at 8:03 PM.

The experience was very professional. I was very satisfied with the entire experience. When I choose to look again for a vehicle, Fenton Ford will be the first stop on my destination.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Dave on 1/7/2015 at 4:35 PM.

I first heard about Fenton Ford when I was searching for a F-150 on the internet. I found what I was looking for at Fenton Ford and spoke with Ron, and we we negotiated with price on my trade and new vehicle and was happy with both, even though I live out of state. We drove up from Chicago to purchase vehicle and were shocked when we arrived as to how nice and true to their word Ron and financial staff were. Guess were not used to that being from Chicago :)

I would recommend this dealer.