Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.2  
Friendliness
3.7  
Overall Experience
3.3  
Price
3.5  
Quality of Work
3.2  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An exceptional dealership

By Skkuhns51 on 5/14/2019 at 9:09 PM.

A most excellent purchase experience, I highly recommend this to all. I was most impressed by the knowledge of the product as well as all the special features.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By cmay on 3/2/2019 at 11:58 PM. Helped by Jessie, Doug.

I purchased a 2015 Toyota Corolla today. I called several dealerships and Orr Nissan West had the best customer service hands down. All of the representatives (sales reps, sales manager, financial team) were honest and I was happy with my experience and purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Mrpluto on 2/28/2019 at 11:16 AM. Helped by Nathan Robinson.

Visit orr Nissan West and ask for Nathan Robinson. Trust me you won't be disappointed at all in and out without any problems plus the selection of vehicles are just mesmerizing.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Orr Nissan west is playing games!

By Lilmiss274 on 2/25/2019 at 8:15 PM.

Orr Nissan west is playing games. I purchased my car from them a month ago. I was promised an additional key fob, leather seats, and tinted windows. A week later I took my car in to get the seats changed and the tint done. They completed the seats but in the process screwed up my seat warmers and forgot to tint the windows. I took my car back for them to fix the seat warmers and get the tint done and that took a week. Mind you this whole time calling twice a week asking about the key fob I was promised. 2 weeks after purchasing the car I finally get the seats and tent straightened out (mind you the tint they did doesn’t even match the tint on the rest of the car that already had tent!) and they are still playing games about the key fob. I was told they originally ordered the wrong fob and had to now order the right one. Fast forward to today, 4 weeks after purchase, still no key fob. Called again and we’re being told it’s still not in. Where did they order this fob? Japan? You’re telling me a Nissan dealership with a service department doesn’t have key fobs in stock for a 2018 vehicle? This whole expierence has been a joke. Someone’s playing games. Not sure if it’s the sales manager or the service manager but enough is enough. If you want to have to jump through hoops to get anything done that was promised to you when you purchase a vehicle, then buy your car from Orr Nissan West!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not Recommended No Matter How Many Names They May Go By

By Jackrabbit555 on 2/22/2019 at 12:19 AM. Helped by Nathan, Doug, Dominic.

No comment is really necessary, not recommended ever, period. In our opinion don’t break a leg dealing with this dealership. Because Orr Nissan West lost the original title and refused to allow us to pick up the certified copy in person, and their courier did not deliver it to our address and lied about its delivery, and their sales manager Doug insisted that I look for the copy on our property. I found it 1 1/2 miles down the road run over in the mud around 6:30 at night, but so did 4 coyotes find me. And I had to run for my life because I had no weapons to defend myself and I bruised my bone in my left leg badly because I fell twice according to Mercy Hospital. Because Doug refused to return our phone calls and in our opinion mislead Nissan USA into thinking he and the store manager Dominic would. The store manager Dominic when confronted refused to even help concerning the situation that they created to begin with. Our only mistake to avoid this situation was ever giving Orr Nissan West a chance because it was our mistake to think that they were anything like Fenton Nissan. All the store manager Dominic said was “We’re sorry that happened “ and refused any responsibility. In our opinion perhaps their motto should be “break anyone’s leg to make a sale”.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2 years and it's still not fixed. Terrible service

By rayp on 1/21/2019 at 9:33 PM.

We paid $2500 for DVD players to be installed in our new Nissan NV3500 van nearly 2 years ago.. They have never worked. We have it documented where we've taken it back down there multiple times for them to fix it.. and it still has yet to be fixed.. now they are refusing to fix them and FYI they are still under warranty. I know me not buying anymore cars from them won't effect their business.. nor will this rating. But i feel like i have to warn people. We are seeking legal recourse. It's not the $2500 bucks.. it's the principle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By jpcurlee2 on 1/13/2019 at 2:14 AM. Helped by Jesse.

Jesse was wonderful! He was very helpful! He helped us get in and out of a car quickly and effectively. He listened to what we wanted and got us the best deal.

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Great brand terrible dealership

By Jrussell on 12/19/2018 at 2:51 AM. Helped by Matt Randall, Hector Ortiz, Doug Kubier.

Orr Nissan West said they would be able to get the Rogue I wanted, it would take a day or two to get it from another dealer. The day after I purchased the vehicle, a Thursday, they said the car would be at the dealership to pick up on Monday evening. After calling the dealership on Monday, they said they were unable to pick it up. The management staff at Orr Nissan West continued to make promises they didn’t intend to keep. I understand things happen, but when you received 3 different stories from 3 different mangers, I believe they were just lies manufactured to try and appease the customer. 9 business days later I received the vehicle. Over 3 weeks after pick up to receive the title paperwork, and I had to call and request it be sent. They told me they were trying to find it and had misplaced it. Once I received the paperwork, the mileage listed was incorrectly. I had to take the paperwork back to the dealership, after waiting almost 4 weeks, for it to be fixed, and to be able to tag the vehicle. This dealership is unorganized and unprofessional to say the least. I would suggest to never do business with Orr Nissan West.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By MEGA671 on 11/16/2018 at 9:29 PM. Helped by Nathan l. Robinson jr..

I came in today to see if i can purhase a Nissan. Mason was so welcoming when i arrived. He introduced me to Nathan Robinson Jr. Who from there took on all questions with professionalism. He had a positive attitude and was able to assist me with a purhase within a short period of time. My experience here at Nissan was a Great pleasure. I LOVE NISSANS.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Dealership to work with.

By nothappyfemaleclient on 11/7/2018 at 4:37 PM. Helped by The Owner.

My experience with Orr Nissan West has been one big nightmare. I wish I had never walked in the door. I am a single foster mom and I went to this particular dealership because I was about to have a large sibling group placed in my home and I needed a dependable 12 passenger vehicle with which to transport all the children. Nothing went the way I had intended. I was lied to multiple times. I was told I couldn't qualify for financing the vehicle I needed without trading in my 2015 Honda Odyssey. I was told they had the vehicle I wanted at another store, when in fact they were ordering it and they insisted I go home in another model until mine arrived. No one would listen to what I was saying. The paper work I went home with was not even on the vehicle I was purchasing, but another similar vehicle. When I stood my ground and refused to trade in my vehicle, they claimed they had already sold my car and couldn't get it back. This was a total lie, because when I finally did get my Odyssey back it had not even been cleaned out yet. I ended up demanding to speak to the owner, who was the biggest liar of all. He tacked an additional $3000 on the sale price of the vehicle I was buying for window tint (that I later found out was standard on the model I ordered), a DVD player that did get installed but would have cost me only about $300 had I had it done else where, and a chrome trim package that has yet (3 months later) to be installed. The main sales person I dealt with was pushy and talked 90 miles an hour and had paper work in the works before he had even told me what the price of the vehicle would be, what any of the extras would cost or how much I would be given, if I did trade in my car. The person who did the paper work claimed he couldn't get the interest rate I asked for and that he couldn't get me a loan through the company I requested. I made one phone call after I was finally released, driving a loaner vehicle I did not want to drive, and got a pre-approval at the rate I asked for with a company they said they couldn't get for me. When I went back they did get me the rate I was requesting but, yet again, they claimed they couldn't get it through the company I wanted, but could get it through someone else. The whole theme at this dealership is to hold you hostage for hours while they talk in circles and push you into what they want you to do rather than what you want. Sadly, not all dealerships are able to sell the size vehicle I required and I had limited time to secure the van I needed. They took advantage of that and really raked me over the coals and have yet to complete their side of the bargain. If you are a woman, looking to buy a vehicle, don't even think about going to this dealership and if you are a guy, you better go in with a crow bar in your hand if you don't want to be run over. There has to be a better way out there to get a decent deal on a new care! If you find it, will you please let me know where it is, because I will never go to this dealership again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great team

By M1228 on 10/21/2018 at 12:18 AM. Helped by Finance manager Wade - also five stars.

Austin, Eric and wade helped my friend buy a car today. They were all very nice and respectful, not pushy. Thank you for a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Tammysnissan on 10/9/2018 at 2:23 PM.

Orr Nissan always takes great care of me and my car! Speedy service and great sales department. Pleasant environment and the people are always great!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service

By Anon. on 10/7/2018 at 11:41 PM.

HORRIBLE SERVICE! bought a used Chevy from them practically brand new. Was hauling/pulling correctly at all and took it back in to get it looked at. Took then 4 weeks to replace a head light a supposedly look at it when they never did. Ty to return the truck they wouldn’t take it and they told us they will find us another truck to trade with. After dealing with the used/new car managers to the financial managers they did absolutely nothing. Would take our calls or call us back. I definitely don’t recommend Orr Nissan to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine maintenance

By Nissan on 9/29/2018 at 5:14 PM.

Always go to Orr Nissan for both of my vehicle needs. Easy and great service. Have bought 3 vehicles here when it was Fenton Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By HappyCustomer on 9/24/2018 at 10:20 PM. Helped by Roy in service.

Done quickly and honestly! Thanks so much to the Orr Nissan West service employee Roy. So nice to have such a wonderful experience. Talk about a easy, clean and quick Service department that you dont have to navigate a maze to get to like others in the metro. Or wait a week for the repairs to be completed!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mitsubishi Outlander GT AWD VIN: JA4JZ4AX0EZ002843

By 012469tt on 8/29/2018 at 6:57 PM. Helped by Nathan and Mason Spain.

So I had been watching the Mitsubishi Outlander GT AWD VIN: JA4JZ4AX0EZ002843 on CarGurus for a few weeks now. As soon as I enquired about the vehicle the price went up from $14,598 to $14,998. Then I was called and emailed about the great deals at Orr Nissan West and how you guys wanted to help me find a car. I finally headed your way yesterday, all the while a small voice telling me to turn around. I kept going sitting in traffic making a 15 minute trip that nearly took an hour, because I was hopeful that I might get this vehicle at a reasonable price. As soon as I got out of my car ***** approached me and brought me in to see you, as that is who I had told him I was there to see. Long story short, the vehicle was now priced at nearly $17,000.00 and Nathan proposed an offer of $4000.00 down and $425.00 a mo. for 72 mo. You do the math. Needless to say I walked out, not very happy and thoroughly disgusted I might add. What is that 100% interest?! I’ll be sure to let everyone know how my experience went with this dealership. Pretty pathetic actually.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Beyond mad

By Mad on 8/21/2018 at 10:49 PM.

Just lie and hit your credit over and over. It was the worst experience.we have had. Won't go back or recommend. Car SALESMEN have no care at all.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Easy Peasy

By tjc8214 on 5/18/2018 at 7:18 PM.

Great sales experience Austin was great to deal with. I had a limited time to get the deal made and Austin and Jerry did everything they could to make it a speedy process. To top it off a I got a great deal on my new Frontier and a very good price for my trade. All in all one of the best dealerships I have been to. This is my second Frontier from Fenton and they have been awesome both times. Thanks!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Never again

By 25damion on 5/9/2018 at 8:52 PM.

This dealiership is one of the worst I have ever do business with. They don't return your calls the give you a jacked up battery in your brand new car that does not even have 60 miles on it. When I call no one want to answer the phone. I had to go to a different dealership to fix my can don't trust them.. I love Nissan car but i will never ever do anything with this dealership. They said it takes 6 to 8 weeks for you to get your money back am going on 9 to 10 nothing.

I would not recommend this dealer.

Overall Rating

2.6  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

unprofessional and dishonest

By Rose11wri on 4/25/2018 at 5:31 AM.

wished i had did homework on Nissan west before purchasing a new vehicle, slick business. beware! if you decide to use this dealership make sure you know someone who know which personnel to ask for.

I would not recommend this dealer.