Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Cosigning for my son for a bmw

By Debbie3 on 9/16/2019 at 11:37 PM.

This was my 3rd car purchase with y'all. I can say that each one was a great experience. Each and every person we came in contact with was friendly, helpful and courteous. We will never use another dealership. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience- Thank You Courtney!!

By Ausburn, Steph on 9/16/2019 at 10:29 PM. Helped by Gary.

Hands down, BEST service center I have ever experienced!! This was my first experience with the service center at Ferman BMW of Tampa and I couldn’t be happier. They truly provide “white glove” service. Courtney was super amazing and now has a friend for life with me! She is an expert in her field and will always trust her input! She listens to your concerns and shows a lot of care and compassion. Gary, the gentleman who picked up my car was super friendly too! I loved my experience when I purchased my mini and I am so happy to see that the same level of service continues after the purchase!! Ferman Mini/ BMW has a customer for life!! Thank you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Cosigning for my son on a bmw

By Debbie3 on 9/16/2019 at 8:41 PM.

This was our 3rd car from y'all and I can't say enough great things about all of it. Everyone is always pleasant and accommodating. You have all worked very hard to get us great deals at fantastic prices. Thanks for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, very helpful service

By taylorwilliams419 on 9/16/2019 at 6:00 PM.

I spoke with Joe and David and they were extremely helpful and got me the car that I wanted, at a price that I was comfortable paying. Thank you guys so much! I love my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Buying Experience

By I Love My Mini on 9/16/2019 at 5:53 PM.

This was the most pleasant car buying experience I have ever had. The sales person was very knowledgeable about the Mini Cooper and he never pressured us in to buying the vehicle. Also, the financing experience was very great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Experience

By Dayna on 9/16/2019 at 5:04 PM.

My husband and I went to Ferman to "look" at possibly purchasing a pre-owned BMW x1 or x2 as the lease term on my current vehicle was nearing the end. We were paired with Cleo who provided us with amazing customer service and honestly the most enjoyable car buying experience we have ever had. Cleo is super personable and he made sure we were pleased with our selection. He found us a really great deal on a 2018 BMW x1 and we actually ended up buying it. Love, love, love the vehicle! Thank you Cleo!

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
3   Overall Experience
2   Price
4   Quality of Work

All was good until the end.

By jw2taylor on 9/15/2019 at 3:53 PM.

My 2003 X5 was in for the airbag recall which, it turned out, it didn't need. However, when I went out to my car, I noticed that the cover for one of the headlight sprayers was missing. Someone went & looked in the car wash area, but could not find it. I requested that they order a new one since they apparently don't keep them in stock. To date, no one has called to let me know if the part has been ordered or when it is expected to arrive at the dealership. Please check on this and call to let me know when it is expected to arrive. -- Joan Taylor

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By joeyl2050 on 9/15/2019 at 3:47 PM. Helped by Tom Berges.

I brought my 528i on for service and was greeted promptly. Everyone went above and beyond to make sure were satisfied. They were quick and everything was taken care of to meet my expectations. Very relaxing waiting area and great coffee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really couldn’t ask for me

By Imk138 on 9/14/2019 at 11:25 PM.

The service here is highly personalized, and completely customer driven. They don’t try to get you in any car, they try to get you in the car you’re really looking for. I had multiple correspondence with Phil and Steve looking for the right car, and even got to see this car, as well as another, in a video he shot for me before I even stepped on the lot. Between Phil Bennis, and David Soto, who facilitated me getting to experience the car in person and answer my questions in person, and Steve Venden, who sold both my mother and my brother excellent cars they love and introduced, my experience was amazing they literally gave me the best price I believe they could right off the bat for the car I got.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a Z4 at Ferman was easy And fun.

By ROTTE1 on 9/15/2019 at 12:09 AM. Helped by Scott Douglas 5 stars, Excellent. Marlo Borbolla 5 stars Excellent.

Everyone was friendly and very helpful. Steve was center for everything we did at Ferman and made buying our Z4 so much fun. Kenny helped us understand all the new electronics and was very patient while working with us. Even Scott Douglas made the financial paperwork easy. Jamie has always been professional, knowledgeable and friendly in the service department. Special thank you to Steve for the outstanding service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything was excellent

By TampaRealtorYuki on 9/13/2019 at 5:22 PM.

All the staffs I dealt with at this dealership was very professional and pleasant. Beautiful car and great price. I am looking forward to the ownership and more business with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Air Pumps

By warren.g.amos on 9/13/2019 at 2:49 AM.

Great experience with the dealership. They worked with me through my warranty delays but kept me up to date every step of the way. I appreciate the service and will continue to service my vehicle through the dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By TampaTan on 9/13/2019 at 1:22 AM.

Marc was an exceptional Service Advisor. He was courteous, knowledgeable, and helpful. He kept me informed and feeling at ease during my time there at the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and knowledgeable.

By CMM on 9/12/2019 at 9:34 PM.

Very friendly and inviting. They made the whole process of buying a car very efficient. I got a great deal and love my car! Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly sales and financial team

By VINCENT on 9/12/2019 at 5:17 PM. Helped by Aaron in Finance.

Best Mini dealer in Tampabay area. Large selection and vehicle stock. Great staff and amenities. The dealership is neat and clean. Staff is professional and well groomed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Purchase CPO 2016 Mini.

By t.rabine on 9/11/2019 at 5:32 PM. Helped by Michael Stanton.

Ryan George is one of the most knowledgeable Mini Cooper sales person I have ever come across. He helped me with everything and I never felt rushed or that something was skipped over. He is the BEST.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Service review

By JZ on 9/11/2019 at 5:22 PM.

Good start when I dropped off the car, but mediocre communication after that. The car stalled again after the service was complete, and I am uncertain that the problem was definitively address.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ferman is awesome!

By cliccio on 9/11/2019 at 12:35 AM. Helped by Mario - sales.

My experience with Ferman far exceeded my expectations! After visiting this summer to look at vehicles (at it just didn’t work out), I went back again to look a second time. I was definitely not disappointed!! I even I got a call from my sales guy - Mario - 2 weeks later! He was just checking in 😊

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best service in town

By SEBASTIANO on 9/10/2019 at 3:04 PM.

This was my best experience at this location in many years they are very nice end the make your filing very comfortable as you check inn

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Courteous, knowledgeable, and helpful

By tinawebbinteriors on 9/9/2019 at 5:40 PM. Helped by Scott Douglas.

Dealt with a new salesman, Greg Larson, as our regular salesman, Alex Wolff, was on vacation. However we were not disappointed. He was personable, informed and quite helpful in finding a suitable car and financing option. All personnel that subsequently interacted with were equally friendly and helpful, trying to suitably clean up the car in the absence of service personnel. Genius was great too.

I would recommend this dealer.