Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall experience

By Randydoyon1 on 8/21/2018 at 3:18 PM.

Brian Gains was awesome to work with. The process was very smooth and we were able to come to terms that we felt were very fair

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best Dealership Experience Yet

By JM on 8/20/2018 at 10:29 PM.

Professional, informative, and fair without being pushy, the staff at Ferman is second to none. The price was on market and the accommodations are outstanding (especially for our young child). Jack Dennis did an amazing job of making us feel relaxed and welcome. For that matter we rarely passed any employee without them asking if we needed a drink or snack. I cannot say enough good things about Jack, Dan, Joe and the entire Ferman team. You simply will not find a better car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 330i

By Morris on 8/20/2018 at 8:15 PM.

Initially thought that the deal wasn’t going to work out, but Robert’s relentless attitude to customer service paid off. He was great to work with and got me a great deal. We’re all enjoying our new car! Thanks Robert!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience!

By Jennifer on 8/20/2018 at 7:29 PM.

Car shopping is never fun but Ferman BMW made it as painless as possible! I will purchase a vehicle from them again for sure. They were fair and upfront with their pricing and fees as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect!

By fbaldizzi on 8/20/2018 at 7:20 PM.

Brian Gains has helped me with two vehicles and has gone above and beyond to make sure I have the vehicle that is perfect for me. He is patient, professional and has a calming presence. I highly recommend.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Professional and efficient

By Bbj3645 on 8/20/2018 at 5:42 PM.

My experience can be summed up as professional and efficient. An experience that began when I made my initial phone inquiry to an internet posting right through the time I first walked in the door to the time I drove home with the vehicle.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

good service

By JOHNSONMILTON on 8/20/2018 at 5:37 PM.

more money than i wanted to pay for a 13 yr old car.thats all i have ti say. the car needed repairs in excess of stated value

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By WILL on 8/20/2018 at 5:08 PM.

I’ve got an outstanding service from Ferman BMW service and they make sure all my questions were answered.I think they’re the best BMW dealership in the area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience

By Harleydad on 8/20/2018 at 4:02 PM.

Both the Sales Associate, Gary Mack and the Sales Manager, Karl Alvarez were outstanding. I did not come to the dealership with the intention of buying a new car (I still had three payments ) however, they made a deal I could not refuse. Kudos to both of them for making my experience enjoyable and worthwhile. I highly recommend Ferman BMW and in particular Gary Mack and Karl Alvarez.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Seamless buying transaction

By Dmhazlet on 8/18/2018 at 9:31 PM.

I bought my car from Alex (I guess there is two so the Russian one) he was polite accommodating and helped me through the entire process 10 out of 10. I have bought a lot of cars and I wish they were all from him. The only issue I ran into is after sale, the dealership didn’t update my maps and wanted to charge me a large amount. After talking to another dealership I guess that’s standard. My steering wheel is a bit off center and I’m having difficulty finding someone at Ferman who cares about this tiny but annoying issue as much as me. Over all great dealership and ask for Alex!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Replaced damaged tire.

By FIREDOGCYCLES on 8/18/2018 at 2:46 AM. Helped by Mark Davis.

Found a hard to find tire in inventory and installed it at a fair market price. They were pleasant and very helpful. Thanks very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By Jennifer on 8/17/2018 at 11:18 PM.

I can't recommend Ferman enough to buy a new or used car. Would buy from them again. Can't recommend them enough compared to other dealerships in the area.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best service at Ferman!

By ALISCHOWE on 8/17/2018 at 8:40 PM.

This was by far my best experience at Ferman BMW and it is because of Cesar Teresa. Excellent! I have been dealing with BMW service for nearly 25 years and have never been impressed with the customer service when requiring service. Usually the service reps are smug and make me feel like I am interrupting their internet browsing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome

By raokkv on 8/17/2018 at 1:40 AM.

Dealership was awesome. Dan McCloy was very nice and gave us an detailed overview of the BMW car we bought. He showed us each and every option the car has and explained how it works. He was very patient and nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Tim123 on 8/16/2018 at 11:47 PM.

I unfortunately bought my car at Bert Smith BMW and live only a few minutes away but always take my car for service to Ferman BMW as they always provide excellent service (unlike Bert Smith). I highly recommend Ferman BMW!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

purchase

By Tnt on 8/16/2018 at 9:52 PM.

My wife and I purchased a new mini from Ryan George it is our third one through him he is the best would recommend him to any one an asset to the dealership

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Overall a Good Experience

By zwendkos on 8/16/2018 at 9:51 PM.

Alex and Alan did a very good job. Overall had a very good experience. I definitely would do business with them again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Nitesh on 8/16/2018 at 6:58 PM.

Nick went the extra mile and got the car picked up and dropped off when done. Appreciated that. He is always there to answer any questions and concerns. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely fantastic

By TGordon on 8/16/2018 at 6:51 PM. Helped by Joe Cleaver.

I have been coming to this dealership for years and will continue to do so, I highly recommend it to others. They treat me like family and I enjoy every visit. I was taken care of by, Mary Keller, Joe Cleaver and Tomas Hernandez, they went above and beyond to help make the deal work for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 430i Purchase

By CDukes on 8/16/2018 at 6:24 PM.

Alekandr Senko worked hard, was extremely patient and very responsive. His main concern was me and making sure I could get into the car that best fit my needs. He stayed with us until everything was finalized and done which was not until 10:30p.m.

I would recommend this dealer.