Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle Purchase

By GKirkpat on 11/9/2017 at 3:49 PM. Helped by Erin, Finance--Excellent as well.

Everyone at this dealership was extremely professional and competent. I purchased my car at Ferman BMW. My Client Advisor was Kenneth Russell. His knowledge of the car and BMW products was exceptional. Their dealership is not the closest to my home, but I will be taking my car there to be serviced in the future because of their commitment to customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time BMW owner and driver

By Maggieandtom on 11/7/2017 at 12:14 AM. Helped by Steve Venden.

Steve greeted me and my husband at the gate, just as the dealership was opening on a Sunday. I was not planning on buying, just test driving a few models. A long story short, I got an incredible deal on a beautiful certified pre owned 328i that fit my needs perfectly. Thank you to Steve and his team! I never felt pressure and drove off the lot feeling happy about my car, and more importantly, secure in my decision. Steve set my profile up in the car's computer and set me up to succeed. Thanks so much. I'm really happy about my 9th car purchase in my life...for the first time. Margaret

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest sales experience ever

By BMWDriver on 11/3/2017 at 8:32 AM. Helped by Kenny Russell.

Easiest sales transaction I have ever experienced. The vehicles I had looked at on line were in front waiting for me and were at the exact price quoted online. Kenny is the best

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ferman BMW Gets Customer Service

By socialhive on 10/31/2017 at 8:40 AM. Helped by Alex Wolf.

I will buy every future auto with my new friend Alex Wolf. Alex and his team went above and beyond on all my automotive needs. None of their trained sales professional were pushy. They methodically analyzed my needs and help me pick a car that I fell in love with. If only every dealership could be so painless to deal with. I would highly recommend Ferman BMW to any of my close friends and family. Thank you Alex Wolf and the entire team at Ferman BMW for taking good care of a lifelong and loyal and most importantly, a very satisfied brand evangelist now. #satisfied #loyal #bmw #customer #thankyou #fermanbmw

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Shogun4444 on 10/10/2017 at 11:08 PM. Helped by Rj yensco.

Had an issue with the service department the general manager called me the next day and took care of all my concerns very good customer service will continue to do business

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a car

By N73right on 10/4/2017 at 4:58 PM. Helped by Kenny.

I went to purchase a car and had an amazing experience with Kenny. He was extremely helpful and did an amazing job with everything. I bought a 2014 428i and really appreciated the service I received and the help provided by Kenny.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dan really is the man!

By Sid on 8/23/2017 at 7:30 PM. Helped by Dan, Alan.

I've been shopping for a car for the past 5 months. Out of the numerous dealerships I visited including, Audi and Mercedes, Ferman BMW was the best. Dan was my sales person and I made him jump through hoops time after time and he just kept coming back. They were very straight forward and gave me a price I could't say no to. Dan truly answered every single question and I had a TON. Alan the sales manager was a great guy as well. Expect to be treated like family at Ferman. My car even had to be shipped from Georgia and the process was absolutely painless. I will say that the only thing that wasn't cool was that a down payment has to be debit card or check. If they would have allowed me to put it on my credit card I would gotten a few hundred in rewards. But that is in no way the fault of the sales team, it has to do with the executives who are obviously slacking. Other then that all was good!! I love my new 430I! If you're in the market for a BMW definitely check them out!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Buying my 428i

By Richard Schultz on 8/21/2017 at 1:50 PM. Helped by Kenny Russell.

I have had questionable experiences with auto dealers in Florida since relocating from Wisconsin. This has not been true when dealing with the Ferman auto group. They have gone out of their way to accommodate me in every regard. I recently purchased a car from BMW in Palm Harbor, and worked with a sales person by the name of Kenny Russell. Kenny was knowledgeable and totally professional in all manners of speaking. I highly recommend this young man to anyone that is looking for a quality used automobile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kennieth is My Ultimate Favorite Sales Guy!

By Iris Grace on 8/18/2017 at 2:11 PM. Helped by Kennieth.

Kennieth made buying a car a very Special experience for me. He was very informative, and honest, and gave me a exceptionally great deal on my Certified Pre-Owned BMX X3 ! He was patient with me and not an aggressive salesman like most, something I was avoiding in my car search. I couldn't be more happy with how my how deal unfolded, thank you kindly Kennieth. I Hope your Boss gives you a Raise Soon' It's well deserved:)!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dan treats you like family!!!

By Holly's first BMW on 8/1/2017 at 2:53 AM. Helped by Dan.

We drove over an hour to look at a used 2014 BWM X1. Not only did Dan go over all the specs in great detail, but he was straight about all the features and background that came with the vehicle. While we were filling out paperwork, Dan had another co-worker come over and entertain my younger brother who was forced to tag along. The other co-workers took a genuine interest in my brother showing him all the vehicles on the show room floor. This allowed us to finalize our deal without any added pressure. The experience made you feel like you were visiting family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Dan McCloy- Tommy Lawyer

By Tommy Lawyer on 7/30/2017 at 11:12 AM. Helped by Dan McCloy.

I traveled from georgia to buy my M5.Dan had everything set up just as he promised.I was in and out of the dealership and back on my way to Georgia. Thanks Dan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dan the MAN!!!

By Jhudbug on 7/29/2017 at 2:37 PM. Helped by Dan McCloy.

I recently purchased a used BMW X5 from Ferman, and had a five star car buying experience with Dan McCloy. Seriously, don't waste your time anywhere else! Dan tailored a customer service experience that was second to none. His professionalism and courtesy made the process a breeze. I would recommend him several times over to family and friends. I am beyond happy with my purchase and feel so fortunate to have been connected up with such a great dealership that has awesome people like Dan. You're not just another customer to him, you are a guest and a friend. And when I ran into some issues with the car after purchase, Dan went out of his way to make sure that I was taken care of and brought the issue to expeditious resolution without even a second thought. How refreshing!! Ferman is lucky to have someone of his caliber...go see Dan for your next purchase or lease, you'll be glad you did!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Bmw on 7/21/2017 at 1:27 AM. Helped by Dan.

FURMAM BMW was a wonderful experience. Buying a car has always been an inconvenience. Dan made it so simple and easy. At other dealerships I felt uncomfortable and harassed by the male salesmen. Dan and the others were very business like and polite. Dan was so knowledgeable of the vehicles and helped me understand the car better. I give them all an A+

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience with DAN McCLOY!!!!

By 650Thriver on 7/19/2017 at 7:35 PM. Helped by Ron, and Eric and Dan.

The best day EVER! A girls dream! And Dan McCloy made it that way. From red carpets on each side of my car to top of the line, just GENUINE service. I will NEVER go anywhere else, and btw I drove from Jupiter Florida to get this car, and they made my experience unforgettable. Thank you for everything you have done for me at FERMAN BMW! This was the first time in my life I was able to have the exact car I always dreamed of, and DAN went well over and beyond to make sure that happened. THANK YOU THANK YOU DAN~!!!!!! You are not like just any salesmen, you are ONE OF A KIND!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal service

By Majazi on 7/12/2017 at 6:00 PM. Helped by Jamie in Service.

Jamie has amazing hospitality and caters to your request with no problems. She is a very hard worker and provides you with excellent service. Thank you for making my experience awesome Jamie!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Dan McCloy

By CDCOOK on 7/9/2017 at 6:01 PM. Helped by Dan Mc Cloy.

Dan was very courteous and helpful during the purchase process and especially afterwards. We Truly had a very good experience with Dan and would highly recommend him.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

"LIFE HAS JUST BEGAN"

By Chyina on 7/7/2017 at 9:18 PM. Helped by Dan Mccloy, Eric Lane and Toby Edward.

This was my first time getting something I wanted, and Dan made it amazing. I am glad I decided to follow my heart. (happy)(Camper)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

1st class treatment

By Mike on 7/6/2017 at 11:34 PM. Helped by Dan McCloy, Philip Bennis.

Dan McCloy found the exact car that I was looking at a very fair price for and stayed in touch for the entire process of this buying experience. Once I purchased the car he was sure to find answers to any questions about the operation of the options on the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kenny Russell went out of his way..

By Jimmy P on 6/20/2017 at 12:37 PM. Helped by Kenny Russell.

I am giving this a 5 star rating mainly because we were given the 5 star treatment by one of the nicest salesman we have met, Kenny Russell. We went in just to take a look around, had concerns with the size and height of the car because of limited space and a steep driveway and Kenny helped us out, even going so far as bringing the car to our home and testing the driveway space to make sure it worked. The transaction was great, the service spectacular and I would highly recommend seeing Kenny if you are even thinking of buying a BMW. could not be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience Both in Sales and Genius Training!!

By mst9697 on 5/18/2017 at 11:58 AM. Helped by Robert Chardoroski, Alex Senko.

Robert was very friendly and walked me step by step through the buying process of my new BMW. Even though I had owned a BMW previously Alex from the Genius group showed me how to use several features that were new to me and made me feel completely at ease explaining how everything worked. Thank you!!!

I would recommend this dealer.