Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ferman MINI dealership is worth the drive.

By LASmith on 8/9/2019 at 11:38 PM.

We had reservations about buying a car at a dealership 75 miles from home, but Ferman MINI is a world class dealership. Quality people from sales associate, to sales manager, finance director and service manager. And, the MINI product is so exciting and the driving experience one-of-a-kind. Sara Griffith is a star sales person. Great people skills, incredibly knowledgeable and passionate about the MINI brand, patient and helpful in answering questions and providing information. She also gave us an exhilarating warm-up test ride and volunteered to drive our new vehicle to our home in Sarasota to spare us another trip to Clearwater area. We look forward to working with her again on another exciting MINI purchase in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Palm Harbor Ferman BMW

By Maxwell123 on 8/6/2019 at 8:49 PM. Helped by Sales : Gary Mack.

GARY MACK AND JOE CLEAVER ARE AWESOME ! I keep coming back to Palm Harbor BMW to do business with them. I will return in the future !

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
1   Quality of Work

My First Mini

By Old Pirate on 8/5/2019 at 7:16 PM.

Sara was the best salesperson I had in many years buying cars, from start to finish she was a true professional in her job. If you want to buy a Mini go see Sara! Now why I gave 4 starts, it's because the service dept just doesn't care about what one has to say or who knows. I came in to pay for a oil change and they told me NO!, Next I came in was my wipers which I didn't use for 4 months from were I got the car were not working well at all and All I got was someone trying to show me a razor blade to my face to clean the glass. Well I'm not stupid because because I'm been detailing cars for over 40 yrs and I did polish the glass before I went to the dealer which was spotless. I just pay for new ones at their parts dept which help my alot in pricing and repair my wipers which work perfect. Service desk need more training on how to talk to a customer and just say NO!.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience Ever!!!!!!!

By Ausburn, Steph on 7/21/2019 at 10:06 PM. Helped by Manolo Santos.

The team is Wonderful at Mini of Tampa!! I have purchased a lot of cars in the last 20 years and this has been the best experience by far for me! I am over the moon happy and will recommend them to everyone! They are very knowledgeable and are not pushy at all! I am a Ferman customer, no family member for life! We purchased our Mini with Sara and she was amazing! She is a great sales person! She listened to my needs, answered all of my questions and found the perfect car for me! She is very relatable and friendly! If you are in the market for a new vehicle I highly recommend this team. They provide you with VIP service all the way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go, Sara Go!

By MinnieG on 6/18/2019 at 7:18 PM. Helped by Scott Douglas-Who handles our finance materials. Very nice man. Made a long process feel short and even gave us a ton of restaurant recommendations since we are new to Saint Petersburg..

Had an unfortunate accident in our Countryman and needed a new car right away. We knew it had to be another Mini. Our relationship with Sara Griffith Started days before we met her on the telephone. She immediately started sending us options to look at. Then, once at the dealership she couldn’t have been any more helpful. She pulled out all the stops. Such a wonderful cheerleader for Mini Cooper and her dealership, as well. Within hours we were driving away in our new Clubman. Thank you!!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Sara at Ferman Mini of Tampa Bay to the max for the Mini

By El_Tigre on 6/6/2019 at 1:12 AM.

The stop sign braking test and the corners at 100 mph (not really) exemplified Sara's passion for the Mini and really helped sell us on the car. Nice job Sara. We'll be bugging you for Mini info for months to come, I'm sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Porkchop454 on 6/1/2019 at 8:03 PM.

Our experience at this dealer was awesome. They were very friendly and professional. We didn't feel pressured to make a decision. This is the first time we haven't had some kind of buyer's remorse after purchasing a new vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Mini

By Donahue on 6/1/2019 at 4:37 PM. Helped by AJ Clarke was fantastic in BMW finance..

Bob was very very accommodating when I traded in my old mini to a new one. He was changed out a piece in the dash for me and sold me a great car. I would not hesitate to recommend Bob to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By Amcdowell on 5/7/2019 at 6:16 PM. Helped by Scott Douglas, Derek Cicala.

The environment created at Ferman BMW made such an impact on my car buying experience. My expectations were blown out of the water by the details and attention they provided. I am so grateful and love my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By JennyC on 5/4/2019 at 12:46 AM. Helped by Matt Speedy.

I just purchased a Countryman from this dealership. This the best place I’ve bought a car. Hands down. This is the most professional and down-to-earth dealership I’ve been to. Matt Speedy guided me throughout the whole process. Thank you so much for all you did. I had an amazing experience from start to finish. I would highly recommend Ferman Mini if your looking for a great car and exceptional service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the easiest car purchases that I've experienced.

By Marcella0825 on 4/30/2019 at 3:25 PM. Helped by AJ in F&I.

I've always liked the Minis and when my friend Ruby bought a Mini from Bob a few weeks I had to check it out. Bob was was awesome! He was very informative and he didn't pressure like most car salesman (I manage a retail store so I appreciate this as I am the same way). AJ in F&I was just as amazing as this was a very smooth and stress free process! I loved my Fiat but after driving my Mini for a few days I am in love. I highly recommend Ferman, Bob and AJ!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Buying Experience

By majormike on 4/28/2019 at 7:30 PM. Helped by Scott in Finance.

Had picked out my MINI online and worked with Bob Annis. The whole experience from scoping out the MINI to driving it to buying it went smoothly. It took a little longer than expected to close the deal, but everyone at the dealership was friendly and made us feel at home. The worst part of the whole trip was the drive down from The Villages. Traffic from Wesley Chapel to Palm Harbor was a bear. The drive home, however, was fun...in the MINI of course.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

I love Ferman MINI

By Sirena55 on 4/16/2019 at 6:19 PM. Helped by Mike Stanton, Scott in finance..

I love my car. Great experience. Bob Annis and Mike Stanton who helped me on the phone were great. Bob was so cool and helped us tremendously. Make sure you ask for Bob!! Thank you Ferman Mini! Scott in finance was awesome too!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Car Buying Experience

By obrown on 4/2/2019 at 4:00 AM.

This was my second purchase from Ferman Mini and Ryan George. It was a very good car buying experience. I recommend Ferman and Ryan. Ryan is very knowledgeable and knows the product.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sara makes buying a car fun

By MINIheart on 3/29/2019 at 11:03 PM.

I used to loathe the process of purchasing a new car. That was until I met Sara at Ferman Mini. My wife and I have bought three Minis from her. She is the most knowledgeable Mini person I know. And best of all, she genuinely loves the car she is selling. She worked hard to make sure all of our car needs were met. She is the absolute best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the best

By Mo's Mini on 3/11/2019 at 3:51 PM.

Ferman Mini of Tampa Bay is the place to go for the next level of service in buying a Mini Cooper and service department. This is my second time buying a new mini. There's just nothing better than driving a mini, fast, fun, reliable, it's icononic and practical with pazazz! Manolo Santos is a great fit as a the manager. He sold me my 1st mini 4 years ago and made sure my second buying experienceas smooth sailing also. The service is always done with a smile. It's a very welcoming environment. Feels like coming in to see friends. I love mini's for life and Ferman Mini!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you, Sara

By Tina295 on 3/6/2019 at 6:03 PM.

My first Mini was 10 years old and I knew it was time for a new car. And, of course another Mini. I had been in contact with other Mini dealers closer to me but, I felt that their focus was not on me as the customer. A that ended when I made contact with Sara Griffith. Buying a car is so stressful. But, Sara has the ability to make it a positive and yes, pleasant experience. She is so knowledgeable and you immediately feel engaged in the process. Her focus remain on making you happy. I love my new Mini!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy

By Meshellme on 2/22/2019 at 3:44 PM.

I really liked my first mini so there was no question i wanted another one! Thanks to Sara and Santos they made this painless and easy and enjoyable! I cant thank them enough how much i appreciate all they did for me!!!!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Distinctive DIVA - Great customer hands

By JerseyDriver on 2/22/2019 at 11:05 PM.

I contacted Sara in 2016 when I moved from Phila to Clearwater. She helped me find my first Mini Cooper. After my purchase she kept in touch and recently helped me upgrade to a new Mini. Sara provides excellent customer service, she pays attention to detail, and she wants her customers to be happy. If it weren't for her I would not have purchased 2 Minis at Fermin. THANKS DIVA!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING

By Nico1013 on 2/21/2019 at 10:53 PM.

Ryan George was extremely knowledgeable and informative. He took the time listen to what we wanted and wasn’t the typical car salesman. We would recommend Ryan to friends and family for sure! Dealership overall went above and beyond our expectations. Sara Griffith was amazing as well, she helped to finish up our Mini adoption. Also, Dan McCloy in financed helped up with getting the numbers right to fit into our household budget!

I would recommend this dealer.