Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Respectful

By N_yella on 9/15/2019 at 3:04 PM. Helped by Joseph leggett.

Joseph has been very respectful from the beginning. He is easy to talk to and makes sure the requested work gets completed! I have been to this service department and have not had that same respect before.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Helpful

By Claudio on 8/27/2019 at 3:33 PM.

Christopher Butler, the salesman was extremely helpful along with the rest of the team. Got me in and out in no time. Great team thank you for your assistance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved the hole experience

By str8upg on 9/2/2019 at 4:52 AM. Helped by Darren.

They treated me like family and had me feel at home would recommend to any body and love the car I was able to leave with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest up front business

By Cnj19 on 8/28/2019 at 3:43 PM.

Thank you Katisha at ferman mazda. Answered questions and provided the best offer of all Mazda dealerships in our area. Hope the car provides many years of reliable service to match her service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent friendly service

By PTut on 8/27/2019 at 11:35 PM.

Staff was friendly, service was completed timely. Also the waiting area was clean and provided doughnuts plus had t.v. To keep entertained while waiting. The car was returned clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ferman Mazda Review

By Wayne on 8/19/2019 at 1:55 PM.

You should clone Sam. He is one of the best if not the best Customer Service people I have ever dealt with both in Michigan and Florida.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ferman Mazda is the best

By Skjar2001 on 8/20/2019 at 6:43 PM.

Ferman Mazda is the best. I’ve bought 2 cars from them and 4 others from other Ferman dealers. I have alway been treated very well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best first car shopping experience!

By MazdaMegan1 on 8/1/2019 at 10:32 PM. Helped by Chris, Ricardo.

Everyone at the dealership is so helpful and nice! I just wanted to say thank you to the team (especially Chris and Ricardo!) They went above and beyond to help my family and I.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for great service

By Donna on 7/25/2019 at 2:30 PM.

Just wanted to say thank you for your excellent service. It is our 4th Mazda purchased from your Brandon location and you made it easy and hustle free!! keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service.

By MazdaMan2019 on 7/18/2019 at 10:31 PM.

Service department was exceptional. Rep went in detail to explain work done. Explained in detail how the parts work answered all my questions. Really helpful and knowledgeable. Did a free inspection. Waiting area is clean and has tons of amenities. Seemed like no time at all and my car was ready.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

15000 mile service

By 1Mommy on 7/13/2019 at 6:50 PM.

Started as scheduled. Out as promised in under 30 minutes. Even a provided with a surprise discount on the advertised price. Great friendly customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Came in for recall

By erica.ray on 6/30/2019 at 5:39 PM.

I came in for a recall for my airbags and a diagnosis on a noise coming from my car. Joe was very informative and had tighten a piece and stopped the noise free of charge, and my car was done the same day. Very nice staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Experience

By mazda on 6/29/2019 at 9:36 PM.

Excellent service and quick. All points hit and very satisfied. Will be back for future service or purchase. Mazda is a great brand and have been a Mazda owner for many years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Advisor

By Corazon, Lopez on 6/8/2019 at 2:40 PM.

Way above the expectation..Sam Gunnoe,a service advisor,job well done at all the time.Hes personality,he's kindness and in behalf of he's job,,very excellent ,job well done..He great you with a happy smile in he's face,.He knows how to make you feel good as everytime I come over the your place for maintenance, he is always there for you and on time,with a pleasing personality.Please do recognize, Sam Gunnoe as a one of the best employee ..And thank you very much for your concern..Corazon Inch..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service,professional,friendly

By Nikkaj4 on 6/2/2019 at 10:59 PM.

Very. Friendly ,professional service advisor Sam go the extra mile to make sure customers is satisfied and provide exceptional customer service as well as all the staff I will not take my vehicle anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Barfield on 6/2/2019 at 6:49 PM.

Katisha was great to have helping me make my decision, No pressure just the best experience and service you can ever get when purchasing a vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and good customer service.

By Mirinda on 6/2/2019 at 2:34 PM.

Very nice employees. The only recommendation I will give is to maintain the waiting room better. It's ok but it could be better organize and neat. Need signs to let us know where the room is, it was confusing to get there. Thank you so much for a good service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very professional staff

By Duke 71 on 5/15/2019 at 9:46 PM.

had 15,000 miles service completed on my CX-5 and did not have to wait very long under 2 hours , with dealership showroom having a complete remodel could have been a very bad situation but was not.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Quality of Work

Collision Shop

By Mad customer #1 on 5/15/2019 at 4:53 PM. Helped by Danny Hancock.

Took my car to Ferman Mazda Brandon for accident repair. and was explained the procedure and that it would be 3 to 5 days for the adjuster no problem, then it would be ready in 3-4 days to repair no problem. Insurance company called said it would be ready on the 8th no problem all is good. NOT! body shop said it was in line to be washed, 3 days later still there When my husband and I went to see what was going on we Talked to Manuel told him we were tired of his lies as we had called each day and got the same answer and were going to file a complaint. He laughed in our face and said go ahead I don't care We then talked to the sales manager and he called the body shop manager who appeared some what later as he was busy ' They both listened bottom line Manuel has no respect for the customer got my car 2 hours after the fact

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

First New Car

By Greektenor on 5/9/2019 at 3:12 PM.

Kevin J was exceptional. His patience, authenticity, product knowledge and willingness to help were very comforting for someone that was buying his first car at age 40 (NYC transplant). Highly recommend Kevin and his team. Only constructive feedback is that the process took a bit too long but appreciate that we ended up buying two cars.

I would recommend this dealer.