Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trustworthy & Professional

By JOANNE on 10/18/2019 at 7:01 PM. Helped by Judi.

The team at Ferman Volvo is excellent. I will keep buying cars from this dealership and going to their service department. I totally trust them and no they will treat me (and my car) well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service worth the drive from Tampa

By fnadala72 on 10/15/2019 at 10:24 AM.

Allan was very patient in explaining the different options of colors and add on packages we were asking about on the phone and online. It was one of the reasons we decided to make the drive. Steve clearly explained all details and listened to what we wanted about the vehicle, took the time to get the car from the parking lot. We also inquired at other Volvo branches but we had to walk to the middle of the 100s of cars in the parking lot trying to find the vehicle. Everyone made us feel relaxed and have a worry free experience, plus we got Volvo blue and red caps and coffee tumblers. We got 3 cars from another dealer the past years and never got a cap or a tumbler, they were selling the caps. They also informed us about the rich company history, and now we have experienced the excellent service the company is known for. We are surely glad we made the drive to Ferman Volvo Cars of Tarpon Springs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service

By Charalpaca on 10/14/2019 at 5:26 PM.

Matt saved me from getting an unneeded service that a previous service/dealer said was needed. I just relocated from Oregon. They washed my car after that long road trip and it looks new.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service provided by Sharon and Matt.

By Georgehs42 on 10/14/2019 at 4:08 PM.

Sharon and Matt are the true face that makes Ferman Volvo a great service center. They should receive a share of all sales commissions because they have the personal contact with the buyers. Because of them that is why I have purchased or leased 4 Volvos for over 15 years.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Helpful and efficient

By AMANNING1 on 10/11/2019 at 3:45 PM.

I arrived without an appointment as I had a bolt in my tire. They fitted me in and got me on my way very quickly. Great customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Top Notch Service

By jeanetteasaro on 10/10/2019 at 4:33 PM.

Bringing in my car for service is always a pleasure at Ferman Volvo of Tarpon Springs. Excellent customer service from the best staff in the industry. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience....

By teichdilor on 10/8/2019 at 8:41 PM.

Steve Hanson worked tirelessly to get us the price that would work with our budget. He reworked the numbers with the sales manager to get us to a price that worked. I visited 2 other Volvo dealers and neither of them worked as hard to earn my business as Steve and Ferman Volvo did..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By rabs1015 on 10/7/2019 at 9:13 PM.

Great experience. Quick transaction. Friendly service. Large selection. Competent staff. Traded a Subaru for a Volvo. I leased and they worked with me to get me out of my current lease.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By gameon29 on 10/7/2019 at 3:56 PM.

The service was fast with excellent customer service. the advisors sent a warranty request to Volvo for me and the service ended up being covered thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always timely and well-communicated.

By RAYCELLI on 10/7/2019 at 3:43 PM.

Timely and well-communicated service. Service department treats people not only like customers, but almost like family. Would recommend to anyone without hesitation. Keep doing what you’re doing.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Alan has been very diligent looking for the right XC60...

By StPeteJAJ on 10/6/2019 at 6:17 PM.

Alan has been very diligent looking for the right XC60 for me. I appreciate all his efforts and patience as I continue to find just the right color and options.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The experience-as usual--was perfect!!

By jjluecke2 on 10/4/2019 at 6:39 PM.

The Staff is always friendly--and caring!! Work was excellent--and timely!! Took the time to communicate what was going to happen--and when the job would be completed--thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Volvo service

By Punxsutawney's S80 on 10/4/2019 at 5:54 PM.

Sharon and Matt go above and beyond. It's always a pleasant experience when I have to get repairs done. They take the time to explain options and have competitive pricing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By cdburtonsmith on 10/3/2019 at 10:31 PM.

Living hundreds of miles away I was concerned about purchasing a vehicle without seeing it first hand. However, the streamlined process through Ferman made this purchase one of the easiest processes I have ever engaged in with purchasing a vehicle. Alan provided thorough and immediate feedback regarding the the purchase and the process making this a stress free purchase. Great job Team Ferman and thanks for a great vehicle and excellent customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant

By tssdonnah on 10/3/2019 at 3:43 PM.

The entire process involved is easy. Making the appointment, having the repair, and receiving updates is very professional. This plays strongly in my decision process to repeat purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best service team around!!

By kashunnarah on 10/3/2019 at 2:19 PM. Helped by The receptionist was excellent also..

From beginning to end there service team ensures 100% customer satisfaction. My car also was returned to me washed, and cleaned on the inside. Perfection!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service! Friendly staff!

By Paulette on 10/2/2019 at 11:23 PM. Helped by Michael.

This dealership has knowledgeable people in sales and service. They also understand the customer's needs and are willing to help. I would recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Attentive, Thorough and Professional

By KELLEYDAWN23 on 10/2/2019 at 4:31 PM. Helped by Billy Monteverde.

I purchased my Volvo XC90 from Ferman Volvo in 2012 and only let this fantastic service team work on my car. Trust is the ultimate compliment and they never let me down.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick Service Turnaround

By Volvo XC 90 on 10/2/2019 at 11:48 AM.

My backup battery for my XC 90 T8 had a service light pop up on my instrument panel. The appointment was made at my convenience and the service was done timely while I waited for the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By zm5769 on 9/21/2019 at 11:48 PM.

My service went great like always and my vehicle was clean when I got it back. I look forward to my next visit to Volvo.

I would recommend this dealer.