Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast Friendly Service

By eyegirlone on 7/15/2018 at 4:07 AM. Helped by Judy, Todd, Jim.

I have owned 2 Ferman Volvo vehicles over the past 15 years. I have had nothing but professionalism, great advise and customer service from the service team: Matt, Sharon and Judy. The experienced mechanics, Jim, Todd and Drew have helped me get the best performance and longevity from my cars. It is a testament to the organization that you go there time after time, and you are greeted by the same people. They know me, they know my cars, and they make you feel truly like a valued guest. There is another Volvo dealer a little closer, but the Ferman experience is worth the trip!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Customer Service

By eyegirlone on 7/15/2018 at 3:47 AM. Helped by Judy, the service assistant.

I bought my current S-60 from Steve my and will purchase from him again. Very honest, sincere in trying to meet the customer's needs. Was at the dealership just today, as I am considering a car for a family member. I purchased from Ferman Volvo in 2003, and again 2013. Both times, I had a great experience, and follow-up from the sales team to make sure I was happy. I comparison shopped for both cars, and their prices could not be beaten.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best new car buy!

By Buyerbuyer on 7/12/2018 at 11:01 PM. Helped by Chris.

I highly recommend both the x40 and Ferman Volvo! They were the best dealership we have ever done business with and we can’t say enough nice things about the entire process!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By ddcnet1 on 7/6/2018 at 9:41 PM. Helped by Michael Kashtan.

I went to Ferman Volvo to have the windshield replaced on my 2011 Volvo. I had seen the commercials for the New XC40 on TV and liked it. I had stopped by a couple of times to take a closer look at it. I was offered a test drive, but at the time I wasn't really looking to purchase a new one. Since I had to wait for the sealer on the windshield to dry, I decided to take a test drive. I knew that I would like the car and I did so I asked them about what kind of deal we could work out. Long story short, they offered me more for my trade than I expected and lowered my payment. My old Volvo had over 100 thousand miles and was do for maintenance. It served me quite well, but it was time for a new one. I might add that neither the dealership or the salesman tried to sell me any more than I wanted. I was also impressed with how knowledgeable the salesman was.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the Drive!

By LeslieVolvo on 6/25/2018 at 4:54 PM.

I had been in the market for a new vehicle for a few months. I spent many painstaking days at dealerships test driving vehicles leaving frustrated and physically drained. After narrowing my search down to the Volvo XC90, I still couldn't find "the one" until coming across a listing online at the Tarpon Springs dealership, which was an hour away and past a closer Volvo dealership. I reached out to Chris who not only set me up with an appointment for the coming weekend but had put the vehicle on hold for me until I was able to make it in (even with another potential buyer showing interest in the vehicle). They actually had to hide it from their customer until I came in :) From the moment we stepped into the dealership, it was like no other typical car dealership experience. The gentlemen welcomed me and my fiance with warmth and comfort and had the vehicle waiting for us when we arrived. Alan was patient, flexible, and understanding through the entire process and was very reassuring when I expressed concern about anything. They worked with me on financing, and the entire process was seamless and pain-free. While we were signing paperwork, I could see Alan and Chris were outside making sure every detail on the vehicle has been attended to before taking it off the lot. This team takes pride in their work and it is very evident. The finance manager also gave my fiance an extra detail kit he had in his office to get the lovebugs off his truck. They truly treat you like family. If you're in the market for a new vehicle, trust me, you'll want to pay Alan and his team a visit. Thank you again for all your help Volvo of Tarpon Springs! You guys rock!!! I love my new car and am eager for every opportunity I get to drive it :) #VolvoForLife

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great new XC90! With a booster seat! :-)

By Martina B. on 6/25/2018 at 3:21 PM.

Imagine purchasing a new family SUV in 100 degrees with a one-year-old! We were also undecided on a color and a trim level. Jim and Chris did a great job of showing us all the options in the various XC90s and taking my husband for like 3 or 4 test drives. Christ explained to us all the numbers and Jim did a great job explaining to us all the cool features of the vehicle. We are quite happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a Volvo XC90

By KSM on 6/20/2018 at 3:48 AM.

Steve Hanson, the finance advisor and the rest of the employees at Volvo were extremely personable and very knowledgeable. We had a great experience from start to finish! I would definitely recommend this dealership!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

well done

By eagle on 6/22/2018 at 12:09 AM.

Alan Klingaman was a total professional and not at all your typical car salesman...Honest, transparent, and knowledgeable. Alan provided a no nonsense approach to the buying process and listened to what was asked...Tom Michel

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Lesleybell on 6/20/2018 at 9:32 PM.

I worked with Alan Klingaman to purchase my S60 T5. Alan was a pleasure to deal with, he is knowledgeable, considerate and went above and beyond to make the experience enjoyable. I would highly recommend Alan and the folks at Ferman Volvo. Love my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to purchase a car!

By xc60 on 6/14/2018 at 3:25 PM.

We worked with Alan Klingaman to purchase my XC60. Alan was very knowledgeable of the product, all of the options, how each functioned. We tested drove different XC60's with Alan until we found the right combination that satisfied our needs. I purchased my previous XC60 from this same dealership and came back because of how everyone at this location treats their customers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car-buying experience

By msawyer on 6/13/2018 at 5:28 PM.

I worked with Alan Klingaman to purchase my XC90. It was a very easy, no-pressure, purchase. He was knowledgable and helpful, and was able to work with our schedule for picking up the vehicle. I would absolutely recommend them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

EXCELLENT

By FPR Bradshaw on 6/7/2018 at 2:52 PM. Helped by Jamie Vandoren.

Used the service Dept for my old Volvo and Matt and Sharon are the greatest. So when I needed a new car I worked with Alan Klingaman and Chris Roy and they worked with me on my XC60. Thank you both for your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Volvos Rock! on 6/7/2018 at 3:52 PM. Helped by Devin.

This was the best car buying experience I've ever had! The staff were friendly and knowledgable and didn't pressure me to buy. They let me take the car overnight to test it out. Alan spent a lot of time going over all the car's features with me before we even went for a test drive. They gave me a more than fair price for my trade in and ensured I bought the right car (ended up not being the one I took overnight, but one I love even more)! Everything I asked for was granted with no problem. Alan even ended up detailing the car himself because it was a Sunday and the regular staff were not available! Awesome service, awesome people!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Vern.esther on 6/7/2018 at 2:49 PM.

It was a good experience from the moment we walked in to moment we left with our new Volvo. We live our new Volvo. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

XC60Forever

By XCForever! on 6/1/2018 at 12:19 AM.

Sincerely welcoming and most generous in accommodating me and my husband, Ferman Volvo made buying our new XC-60 a breeze. Negotiating was completely stress-free and guaranteed 100% satisfaction. Best part is we now own an exceptional new car and have Ferman Volvo to help us maintain it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another pleasant visit- another great experience !

By Masha13 on 5/31/2018 at 3:23 AM.

My husband and I came to the dilership just to see which Volvos were available - we had one car in mind but from another good dilership. At first, we realized that the car, we already found, was the one- we wanted and the employees helped us to do the research on the car and confirmed that it was a good choice and a fair price. Amazing people! So, we left saying that for service we will come to Ferman’s Volvo anyways because we know it for several years of a great job. My husband (he is not an easy customer) felt bad that we did not find the car, that I would like in here, because of Best EMPLOYEES- extremely knowledgeble and as a result - VERY helpful!!! To sum it up- our old car were traded in and we left the dealership on a beautiful V60- Love at second sight( we just did not notice THE car at the first place). Thank you Chris Roy, Steve Hanson (Sales team), Jay Van Doren(Finance)!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent experience working with Alan and Chris

By CandP on 5/1/2018 at 11:32 PM.

We were referred to Alan Klingaman at Ferman Volvo by a trusted friend from another dealership because of our interest in the XC90. Alan was extremely helpful with test drives, pricing information, and generally answering all my questions. Chris went out of his way to search for cars in inventory at other Volvo dealers - more than once. We ended up ordering from Sweden and both Chris and Alan kept us informed on status and delivery. The actual purchase was easy and Alan spent a great deal of time showing us all the features of the vehicle. We never were pressured to make a decision or buy things we didn't need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Volvo-Excellent Experience

By Mikepass on 4/30/2018 at 11:26 AM.

My wife and I were offered our best price on the first request and were in and out of the dealership in 30 minutes. Worth the drive from Orlando to deal with Alan Klingaman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Car Leasing Experience Ever

By resstation on 4/29/2018 at 7:58 PM. Helped by Greg - finance.

Outstanding leasing experience. Spoke with Alan Klingaman on the phone first, we came to an agreement, went in and looked at the car to be sure it was what I wanted and completed the paperwork in record time and with excellent customer service from everyone involved. Super people to work with. As a female, working with a dealership on my own is hit or miss. I've actually walked out of a dealership when I was being treated like I shouldn't be discussing cars with a man (true story). Not so here. Everything went smoothly and just as agreed. You won't regret it, no matter how far you have to drive to get to them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Being Treated with Respect is Wonderful!

By Pink Flamingo on 4/26/2018 at 8:47 PM. Helped by Jay in finance, Craig Creamer..

After visiting several dealerships for a Honda, Ferman popped up on the internet. Response from Craig Creager was quick, thorough and appropriate. All this with a sense of humor. We live 3 hours from Tarpon Springs. Craig came in on his day off to accommodate me. I enjoyed the entire process. The team worked hard to fit my budget and provide a reliable new-to-me car.

I would recommend this dealer.