Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.5  
Quality of Work
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely outstanding

By Adam on 7/25/2015 at 12:07 AM. Helped by Terry curt Jim.

My husband and I were able to get a 2015 tundra, the employees there are so helpful explaining all the details from the loan to the truck. We enjoyed working with them and will go back there for our next buy.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Painless Experience

By BCW on 6/5/2015 at 12:03 PM. Helped by Mike Mushlock.

After 30+ years of car buying experiences that were never pleasant I dreaded the idea of replacing one of our cars. We visited several dealerships with typical results - we felt that they were being less than honest with the single goal of extracting as much money from us as they could - typically promising a "great price" when contacted by telephone and then giving us their "best offer" at near list price. As a last resort we made the drive to Cheboygan to visit Fernelius and found a completely different experience. The first offer was right in line the TrueCar "good" price level. They suggested that I could do better selling my old car rather than trading it (which I did in 3 days). Over-all, this was the best car buying experience we have had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 Tundra TRD Pro

By Dennis Wilson on 12/8/2014 at 10:07 PM. Helped by Dave Fernelius, Curt Gardner.

Fernelius Toyota located my 2015 Tundra TRD Pro black on black in just a few short months, something no dealers in and around Grand Rapids could do. The truck is every bit that described in all the magazines and media. Going from a totally satisfied owner of a 2011 Tundra Rock Warrior to the TRD Pro is amazing. I applaud Dave Fernelius and his team for hunting this truck down for me and making my experience with them once again enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2007 4 runner

By jim.eidson.7 on 9/25/2014 at 1:05 PM. Helped by brandin.

This is the 4th car I have got at this dealership great deals and have 3 friends that have got their cars here highly recommend dealer

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

We brought our RAV4 in for yet another recall, the second...

By LaurieBall44 on 2/14/2014 at 1:58 PM. Helped by Gary Colaprete.

We brought our RAV4 in for yet another recall, the second one for the same problem. They waited close to a year, from our first notification of this recall, before finally bringing our car in to be fixed. In the meantime, another part failed on our car, as a result of this problem not being fixed when it should have been. They, of course, refuse to fix this secondary problem. The service manager mentioned was arrogant and condescending, and in no way tried to work with us. He just lost them 3 future sales, one in the immediate future. We thought this was a great dealership, too, until this came along. I hope they enjoy the money they saved in helping us with this problem, because they lost a lot more in the long run.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience will tell others how great it was and...

By aremeur on 1/3/2014 at 11:58 PM. Helped by heath.

Great experience will tell others how great it was and will come back in the future. First time getting a new truck and felt appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third car from same salesperson. The staff always goes...

By dsylvesterfla on 12/3/2013 at 1:02 AM. Helped by Christine.

Third car from same salesperson. The staff always goes out of the way to insure all our concerns are addressed. The selection process is easy as is the final closure of the deal. Thank you Chrissy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I highly recommend purchasing your next car or truck from...

By DavidMcFarland on 11/27/2013 at 5:35 PM. Helped by Travis, Hugh, Chrissy.

I highly recommend purchasing your next car or truck from Fernelius Toyota, CDJR family. Travis, Hugh, and Chrissy were professional, courteous, responsive and knowledgable. The experience was seamless from start to finish and I look forward to the next vehicle purchase from Fernelius Toyota, CDJR.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealing with Curt Gardner at Fernelius was a pleasure. He...

By kjstevens73 on 11/21/2013 at 1:47 AM. Helped by Curt Gardner.

Dealing with Curt Gardner at Fernelius was a pleasure. He made the car buying experience painless. If you are looking to do business with a place that understands the importance of customer service, then Curt is the man to see!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went up to just look into buying a new truck and drove...

By janetborow on 8/30/2013 at 3:01 PM. Helped by Curt.

Went up to just look into buying a new truck and drove away in one, was very satisfied. Curt was very helpful and answered all of my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LeeAnn worked hard to make sure we found the perfect car,...

By duckysrl on 8/17/2013 at 3:33 AM. Helped by LeeAnn.

LeeAnn worked hard to make sure we found the perfect car, very friendly and easy to work with, low pressure! She definitely went above and beyond for us. The vehicle was delivered to us in immaculate condition. Would definitely purchase a car from her again. The dealership is lucky to have her on their team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My buying experience was simply amazing. Lenny was very...

By bsdeurwe on 5/25/2013 at 2:53 AM. Helped by Lenny Temple.

My buying experience was simply amazing. Lenny was very easy to work with and Heath in Fiance did a great job going over all of the paperwork.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I loved the atmosphere that Fernelius offered us. Their...

By Beauchamp5 on 3/1/2013 at 4:17 PM. Helped by Terry and Jim.

I loved the atmosphere that Fernelius offered us. Their willingness to work with us and positive, happy attitude makes it worth coming back. You will get the feeling that you have known them your whole life. Thanks to all who made our experience smooth and pleasurable! Nathan

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We had a very good experience at this dealership. We...

By colleen mullen on 10/31/2012 at 6:50 PM. Helped by Travis.

We had a very good experience at this dealership. We bought a Toyota Corolla 4 years ago and loved it. The Corolla was totaled a few weeks ago in a rollover accident. We had such a good experience with the Corolla we decided to stick with Toyota even though it was more expensive than a Hyundai Sonata. This time we decided to go a little bigger and bought a Camry. I hope we will like it as much as the Corolla. So far we love it!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership! Got me out of negative equity in my...

By cheapwine1 on 1/12/2013 at 3:20 PM. Helped by Heath.

Great dealership! Got me out of negative equity in my old car and into a brand new truck for a smaller payment. They delivered the truck to my front door and I live in Florida!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have been here twice to purchase 1 used and now 1 brand...

By chevalierkristi on 9/28/2012 at 2:17 PM. Helped by Brandon Hatfield, Terri, Heath Blanchard, Berry Vizina.

I have been here twice to purchase 1 used and now 1 brand new car.. I would totally recommend anyone here to buy a car.. They are the best for sure from anywhere around.. Totally helpful friendly in every way... Thanks You Brandon Hatfield again for everything I so love my new car.....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The staff was very friendly. Sean listened to what I...

By jezlynncj2004 on 9/18/2012 at 11:47 PM. Helped by Sean Kelly.

The staff was very friendly. Sean listened to what I wanted and was looking for. They worked to get the payments in my price range. Very pleased and will recommend to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We were looking for a used car for my girl friend to...

By jd duflo on 7/3/2012 at 8:01 PM. Helped by Travis and Terry.

We were looking for a used car for my girl friend to drive to work (125 miles round trip). We spent a couple hours with Travis, he is very knowledgeable and very easy to talk with. He showed us both sides (benefits) of new and used cars. After sitting and going over our options, we settled on a new car and we were very pleased. Your employees are very knowledgeable and easy to talk with. Thanks for the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Curt was very good and very helpful.He work hard two help...

By sherrillmix on 6/15/2012 at 11:18 AM. Helped by Curt Gardner.

Curt was very good and very helpful.He work hard two help me with my car. He went over my new car with me and show me how two work it very well!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

This is our second new vehicle purchase from Fernelius. ...

By rkottage2005 on 5/19/2012 at 1:55 PM. Helped by Christina Fleming.

This is our second new vehicle purchase from Fernelius. Both experiences have been above our expectations. Christina is responsible for our great experience. Jim and Kay Kloostra

I would recommend this dealer.