Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4  
Friendliness
4.5  
Overall Experience
4  
Price
5  
Quality of Work
4.4  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

2.5  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Quality of Work

5000 mile checkup, rotate tires

By Milesxyz on 4/24/2019 at 10:01 PM. Helped by I don’t recall.

Made appointment for 11 am. 2 1/2 hrs. Later, they finally finished, not because it took them that long. They started at 2 pm. A number of people who came later were taken care of first. So much for appointments.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty work.

By YooperRealtor on 3/28/2019 at 3:44 PM. Helped by Jerry.

I scheduled warranty work on my Toyota 4Runner early in the morning. The staff told me it would likely take a few hours. Due to my location in the Upper Peninsula, they arranged for a rental vehicle and told me I could return the following day. My vehicle was ready as promised and I was on my way. Ryan in the service department was awesome and handled all the details. This is a very nice facility and I would recommend it to anyone. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service for an eleven year old Toyota used only in summers

By Dan O on 10/26/2018 at 11:38 PM. Helped by Dylan.

The dealership is clean, bright, and has that wonderful Libby's Cafe in it. The dealership is friendly, competent in the service department (I haven't utilized the sales section), prompt and courteous. I'm happy to be there. I also have used their detailing service and was very impressed with the thoroughness of the work done, and the impeccable appearance of the car once it was detailed. Great work.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

poor service

By Disgruntled customer on 7/7/2018 at 4:13 PM. Helped by Service manager.

When I moved here three years ago I asked many people about the service performed at for Nelius, I was told it was less than stellar. I decided to give it a chance anyway and now I’m sorry I did. This is not the first problem I’ve had with service provided at this dealership, I will not be returning here, and I will not recommend this dealership to anyone else I’ve had my vehicle in three times for the same problem, which they have been on able to diagnose or repair. At one point they told me they had fixed it but it was not fixed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and done on time

By Abgabg on 5/25/2018 at 4:49 PM. Helped by Service desk.

They did a great job of diagnosing the problem in my Tacoma. Done on time and very reasonable price. Very courteous. They called with the estimate

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome service department

By Ramman on 1/27/2018 at 4:28 PM. Helped by Jerry, Todd.

Quick in and out, friendly staff and willing to talk to you. I did have warranty work done, but they still were happy do complete the work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Kayla on 12/14/2017 at 4:28 PM. Helped by Not sure names.

Everyone was so friendly and helpful, my car got fixed in a very short amount of time. Also the people took it upon themself to order more parts for different recalls I didn't know about. Which I thought was extremly nice. They also informed me (with no extra charge) my breaks and roators need to be done. I will defintally considered taking my veichle here more often.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied with overall experience

By Gooch on 9/26/2017 at 7:38 PM. Helped by Todd Friday.

Salesperson showed up quickly to ask if there was anything he could help with tried to take care of us and are questions and not long wait dealing with paperwork

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By ChadDes17 on 8/18/2017 at 2:55 PM. Helped by Justin Stiles.

My fiancé and I had the pleasure of working with Justin Stiles on our new car purchase. He was professional, knowledgeable and made himself available to work within our busy schedule. We had a great experience and look forward to working with Justin in the future at Fernelius Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely outstanding

By Adam on 7/25/2015 at 12:07 AM. Helped by Terry curt Jim.

My husband and I were able to get a 2015 tundra, the employees there are so helpful explaining all the details from the loan to the truck. We enjoyed working with them and will go back there for our next buy.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Painless Experience

By BCW on 6/5/2015 at 12:03 PM. Helped by Mike Mushlock.

After 30+ years of car buying experiences that were never pleasant I dreaded the idea of replacing one of our cars. We visited several dealerships with typical results - we felt that they were being less than honest with the single goal of extracting as much money from us as they could - typically promising a "great price" when contacted by telephone and then giving us their "best offer" at near list price. As a last resort we made the drive to Cheboygan to visit Fernelius and found a completely different experience. The first offer was right in line the TrueCar "good" price level. They suggested that I could do better selling my old car rather than trading it (which I did in 3 days). Over-all, this was the best car buying experience we have had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 Tundra TRD Pro

By Dennis Wilson on 12/8/2014 at 10:07 PM. Helped by Dave Fernelius, Curt Gardner.

Fernelius Toyota located my 2015 Tundra TRD Pro black on black in just a few short months, something no dealers in and around Grand Rapids could do. The truck is every bit that described in all the magazines and media. Going from a totally satisfied owner of a 2011 Tundra Rock Warrior to the TRD Pro is amazing. I applaud Dave Fernelius and his team for hunting this truck down for me and making my experience with them once again enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2007 4 runner

By jim.eidson.7 on 9/25/2014 at 1:05 PM. Helped by brandin.

This is the 4th car I have got at this dealership great deals and have 3 friends that have got their cars here highly recommend dealer

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

We brought our RAV4 in for yet another recall, the second...

By LaurieBall44 on 2/14/2014 at 1:58 PM. Helped by Gary Colaprete.

We brought our RAV4 in for yet another recall, the second one for the same problem. They waited close to a year, from our first notification of this recall, before finally bringing our car in to be fixed. In the meantime, another part failed on our car, as a result of this problem not being fixed when it should have been. They, of course, refuse to fix this secondary problem. The service manager mentioned was arrogant and condescending, and in no way tried to work with us. He just lost them 3 future sales, one in the immediate future. We thought this was a great dealership, too, until this came along. I hope they enjoy the money they saved in helping us with this problem, because they lost a lot more in the long run.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience will tell others how great it was and...

By aremeur on 1/3/2014 at 11:58 PM. Helped by heath.

Great experience will tell others how great it was and will come back in the future. First time getting a new truck and felt appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third car from same salesperson. The staff always goes...

By dsylvesterfla on 12/3/2013 at 1:02 AM. Helped by Christine.

Third car from same salesperson. The staff always goes out of the way to insure all our concerns are addressed. The selection process is easy as is the final closure of the deal. Thank you Chrissy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I highly recommend purchasing your next car or truck from...

By DavidMcFarland on 11/27/2013 at 5:35 PM. Helped by Travis, Hugh, Chrissy.

I highly recommend purchasing your next car or truck from Fernelius Toyota, CDJR family. Travis, Hugh, and Chrissy were professional, courteous, responsive and knowledgable. The experience was seamless from start to finish and I look forward to the next vehicle purchase from Fernelius Toyota, CDJR.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealing with Curt Gardner at Fernelius was a pleasure. He...

By kjstevens73 on 11/21/2013 at 1:47 AM. Helped by Curt Gardner.

Dealing with Curt Gardner at Fernelius was a pleasure. He made the car buying experience painless. If you are looking to do business with a place that understands the importance of customer service, then Curt is the man to see!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went up to just look into buying a new truck and drove...

By janetborow on 8/30/2013 at 3:01 PM. Helped by Curt.

Went up to just look into buying a new truck and drove away in one, was very satisfied. Curt was very helpful and answered all of my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LeeAnn worked hard to make sure we found the perfect car,...

By duckysrl on 8/17/2013 at 3:33 AM. Helped by LeeAnn.

LeeAnn worked hard to make sure we found the perfect car, very friendly and easy to work with, low pressure! She definitely went above and beyond for us. The vehicle was delivered to us in immaculate condition. Would definitely purchase a car from her again. The dealership is lucky to have her on their team.

I would recommend this dealer.