Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3  
Friendliness
3.8  
Overall Experience
3.4  
Price
3.6  
Quality of Work
2.3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unwanted fixes , High Cost

By Pissed1337 on 8/21/2019 at 3:19 PM.

Way too expensive and they did more than we wanted because "it needed done" BS! Total cost was 1216.00 and of that only 320.00 was parts. Go to McBrides Auto Service or Chuck Nicholson in Dover for excellent car care.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Waste of Time

By Lied to in Dover on 4/6/2019 at 5:24 PM. Helped by Gary Miller.

They are shady and a complete waste of time. They have a little kid selling cars that will waste your time. We had a problem with a vehicle we test drove and waited almost a week. Gary Miller lied to us and said it was fixed. It wasn't! Left front has metal on metal squealing and the front right has metal on metal grinding. I told the sales manager and he had the nerve to say he was trying to help me out! Do not buy from this dealership!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford to Chevy and happy.

By BigE on 4/28/2018 at 1:23 PM.

After multiple problems with my Ford I ventured to Ferris. There I found a 2500 Silverado that fit my bill perfectly. Regardless of being happy with my trade in offer and purchase price of my new to me truck I would like to say thank you to the staff. Travis Metzger, Tom Jennings, Pat Ferris, and Brian Standiford along with the finance and service staff made it a wonderful buying experience with excellent follow up. I will without a doubt buy from them again and recommend anyone shopping to give them a shot! Thanks again Ferris Team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Out of town buyer

By 2017 chevy on 3/6/2018 at 5:48 PM.

This the first time I bought a new vehicle without actually seeing it. (Internet Sale). When I made an offer, Bob McClain came back with additional savings of about $1000 less than I offered. (GM Conquest Cash for switching to GM?). Financing was easy and without the usual push to sell warranties and protections...and a decent rate for less than perfect credit was found. A nice experience w no surprises. Expectations exceeded.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great people !

By Innkeepr on 11/13/2017 at 4:23 PM.

I made an inquiry about a used car for my Son. The sales rep ( Bob McCain ) responded to every email in a very timely manner, because of this. I drove the 124 miles to view and purchase the vehicle. Very happy with the experience, will look here first when shopping for another vehicle.

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
2   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Bad experience

By Vampirelover on 9/28/2017 at 9:08 PM.

Everyone has been so helpful but I felt that our salesman was a chauvinist. He only wanted to talk to my husband and I was buying the car. I’ll be back just not to Bob since I will be looking again. The body shop department is terrific and very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice team!!!

By jess117861 on 6/8/2017 at 3:41 AM.

Bob and Mr Metzger helped my husband and I get into a great car that we never would of imagined owning and fast! Our car was totaled and we had a deadline of 7 days with a rental from our insurance company and with all the stress over buying a new car, Bob and Travis definitely made the process very simple and flawless! I would definitely use them again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grateful, satisfied, appreciative

By Tammy Martin on 5/16/2017 at 10:23 PM.

i have driven the same make of vehicle for over 20 years. After much debate, I began shopping for a SUV. I chose Ferris Chevrolet because of a friend I met one year ago. His name is Bob Hickman. When I found what gave me that awha moment, Bob did everything I asked and beyond to assist me in getting this vehicle. He maintained contact with me without ever pushing me. Questions were addressed with never any pressure to buy. Bob and the staff were very friendly and professional throughout the entire process. Thank you Bob and the Ferris Chevrolet staff. Tammy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Eric Martin on 5/11/2017 at 1:32 AM.

The overall experience was off the charts. I totally recommend Ferris Chevrolet and totally ask for Bob Hickman! He is down to earth and won't let you down.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By Rachel grant on 5/4/2017 at 8:01 PM.

My dealer worked very hard to get me a quality car to fit my budget I was very satisfied and already have recommended dealership to my friend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First vehicle purchase in 17 years

By Tacoma1 on 5/5/2017 at 1:30 PM.

I found my Tacoma Online and went to Ferris and from the time we arrived our salesman Darryll Headley was very helpful answering any questions or concerns we had about our truck,the finance department also worked with us to get us the best deal possible,I would definitely recommend anyone wanting to purchase a vehicle to visit Ferris!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, couldn't have asked for a better salesman!

By Cait on 5/4/2017 at 5:51 PM.

Everyone at Ferris really takes care of you, they took time and explained the process with me. I got a really great deal on my lease.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful great personal salesmen ad dealership

By Ruth Ann scott on 5/4/2017 at 4:34 PM.

I give Tom 5 star and more love you grandson and by the way how many ferris guys coming to appreciation lunch on may 17th ask Pat he received a letter

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly, down-home service with a smile!

By KellySue63 on 5/4/2017 at 5:42 PM.

It is so nice to have a local dealership that we feel will take care of their customers like they are part of the family. Tom Jennings is a hard working, motivated young man who is easy to talk to and listens to his customer. I have been present during two of his sales to family members, and I was comfortable and did not feel pressured at any time to buy. He is determined to make his customer satisfied, and happy with their vehicle purchase. I will be looking very soon for my own new-to-me purchase, and want Tom to be my salesman! Keep up the good work, and always put the customer first!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to get a used vehicle from.

By Charmon on 4/29/2016 at 8:12 PM. Helped by Brian Staniford.

Great place to buy or get a used vehicle from. We have bought one new and 4 used at ferris. Exceptional customer service. Will be back again to purchase another.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch customer service sales and service

By James Schrock on 3/23/2016 at 10:56 PM. Helped by Bob Hickman, Coyla Schupbach, Mark Sexton.

Bob Hickman, my sales consultant, is very knowledgeable in the Toyota product line. I told him what I wanted which led to the Toyota Camry XLE V6. He was able to locate the car I wanted in a matter of a few days. The person in finance and customer service representative were both helpful and genuinely interested in ensuring I understood the leasing process and the features of the car. After one year of service, I believe the Toyota Camry is the best car I have owned or leased. I am also impressed with the service department at Ferris. The service advisers are very courteous and actually greet me at the door.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded expectations!

By Buckeye1962 on 3/10/2016 at 4:57 AM. Helped by Bill and Pat Ferris, Steve Rothel, Lisa Alsept, Travis Metzger.

Purchasing my new vehicle with Ferris Chevrolet exceeded all of my expectations. I was given royal treatment by very personable and professional people on all fronts. It was an amazing, pleasurable, and easy experience / the easiest and most "no pressure" auto purchase I have ever done. Steve Rothel was wonderful with the sale and was very knowledgeable and caring. Lisa couldn't have more awesome in delivering the vehicle. The business and financing aspect was simple and done with excellence. This is one wonderful dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Knowledgeable staff!

By Jstull14 on 3/8/2016 at 10:57 PM. Helped by Bob Hickman, Travis Metzger.

A very knowledgable staff that was very eager to assist me with my decision to buy a 2012 Chevy Sonic. Very clearly explained available features of the vehicle and others that were similar in size, price, and fuel mileage. Very helpful financing department also! I will definitely be returning in the future for another vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In and out

By Kluikart on 2/19/2016 at 3:58 PM. Helped by Steve Rothel.

I was able to find the car I want to quickly, get the person I want to quickly, and was given excellent service on the way. Happy with my purchase from Toyota and this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales and service!

By Jacki on 2/20/2016 at 2:35 AM. Helped by Ryan ferris and Steve Rothel.

Love Ferris! The service department is great. Sales is great too! I purchased a new enclave from Steve Rothel. He was very good. Got the exact car I wanted. And Ryan ferris always is very friendly when I come in for service

I would recommend this dealer.