Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great experience. Everyone was vwry courteous and professio

By Tarmer7647 on 11/27/2017 at 2:10 PM.

It was a great experience Rafael was.outstanding in the knowledge of the vehicle.i was. interested in. He was courteous helpful and very professional

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trustworthy and very knowledgeable

By Hans Hanf on 11/1/2017 at 6:54 PM.

I have leased a number of cars from this dealership and have always found them to be very helpful, trustworthy and knowledgeable. The sales staff and service staff have always operated in the most professional manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

A superb experience!

By Family experience on 10/7/2017 at 3:25 AM.

Rami Homsi was fantastic! He asked probing questions and quickly and intuitively could decipher our needs. He facilitated the process with a red carpet experience. He was by our side every moment and went above and beyond our expectations. Thank you!!

I would recommend this dealer.

Overall Rating

3.0  

2   Customer Service
2   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Mediocre Experience, Competitive Pricing, Poor Customer Serv

By GerryF8484 on 9/28/2017 at 3:18 PM.

Overall it was a mediocre experience, I didn't feel like they made the car buying experience any easier. One positive is that they are a high-volume dealer, so they have more room to negotiate for a better pricing. Raphael was good to work with overall, no issues but he doesn’t have any authority to make good deals. The Finance Manager Simon that finalized my paperwork was rude and his upsell pitch is comical at best. He grew irritated and rude when I wouldn’t sign the lease papers w/o inspecting the vehicle or at minimum seeing the window sticker which wasn’t in my paperwork to begin with, he basically told me to find my sales rep and he didn’t have time to wait for me to look at the vehicle. He also “forgot” to put in writing the lease payment on my old vehicle Fette agreed to pick up. Again he was agitated to put it in writing….. seems this will be last time I will be going to this dealer because of this mistreatment. I will be writing to the Infiniti corp as well just so this doesn’t happen to anyone else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I'm coming back again!

By Harold Van Winkle on 9/25/2017 at 10:24 PM.

Our salesman, Rami Homsi, turned out to be one of the nicest men we have delt with. My wife and I always dreaded going to the dealerships because we felt like fish in a shark tank. Mr Homsi was courteous and patient with us, never pushy. We explained our wishes and finances and he worked out a deal that we were all satisfied with, guaranteeing our return patronage.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nothing but positive things

By erion r on 9/19/2017 at 3:50 PM.

Currently received my lease from here, worked with Rami and cant say nothing but positive things. Very honest guy, straight to the point. We reached our deal over the phone after looking in multiple places i was able to get the numbers i was looking for. Once arrived at the dealership took care of the paperwork and walked out with new car. Over all smooth process, friendly and honest experience from Rami.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience here

By asdf234 on 9/18/2017 at 5:47 PM.

I recently had a great experience with Rami from Fette Infiniti on a new lease. He was extremely helpful, honest and thorough. I would highly recommend him to anyone looking for a dealer in the area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and honest sales personnel

By Nino M Pangan on 9/17/2017 at 10:44 PM.

I recently leased a Q50 from Fette and It was an amazing experience for me. Everyone was really helpful. They even gave me extra discounts as well. My sales person was Raph, he was really pleasant and knowledgable of the cars he was selling. I thought I was not gonna be able to make the deal due to my ok credit score but they made it work for me. Thank you Fette for the great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

friendly and great serviced.

By jmfno on 9/16/2017 at 9:25 PM.

very friendly people and great service. highly recommended. Rami Homsi was professional and answered all questions. It was courteous and friendly. this was my 2nd vehicle that i bough from Rami. great person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great customer service!

By hello on 9/14/2017 at 2:10 PM.

This is my second lease with Fette and I couldn't be more pleased. I love the staff and how they are willing to work with you. I love how dedicated, involved with you they are. My new car was brought in from Pennsylvania...they went far and beyond to accommodate both my needs and my pocket. I truly recommend Fette Infiniti.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The most pleasant experience

By Memrani on 9/10/2017 at 5:23 PM. Helped by Fernando Alicea.

My husband and I dealt with Fernando Alicea. He was extremely courageous, caring and knowledgeable. We tried other dealerships prior to this experience but Fernando went above and beyond his duties to help us with the best rate in the shortest time. We certainly would recommend Fetti Infinity to our family and friends because Fernando and all the other friendly team who work there. Thank you to Fernando and the rest of the team to make our experience so positive!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Art on 9/13/2017 at 3:50 PM.

Rami Homsi was professional and and answered all questions. It was courteous and friendly transaction. I would recommend Fette Infinity and Rami Homsi to others seeking to lease or purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Rivera2025 on 9/12/2017 at 5:50 PM.

It's always a very friendly, client focused, and non-pressured environment. I always get great customer service. This is my third time leasing from Fette Infiniti and my second time working with Rami as my sales rep. He's always so helpful and always tries his best to make me happy with my deals. Also he's very patient and takes his time to go over everything as well addressing any concerns I may have. Very professional and informative about the vehicles. And he's able to deal with me and I'm not the easiest customer to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Amaury Linares on 8/9/2017 at 4:48 AM.

This is my second lease with fette Infiniti. Never had a issue leasing from them. They got me my Q60 red sport with the color combo and package I wanted. Nothing but 5 stars for this group..

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Soooooo long Infiniti!

By SeeYaInfiniti on 5/27/2017 at 12:24 AM. Helped by Fernando Andreas.

Let me begin by saying, this was the WORST customer service I've experienced in the past 10 years of Infiniti ownership!!! I was looking to lease my FOURTH vehicle with this dealership, and I was specifically told by the salesman (if you want to call him that) Fernando, that my "loyalty was built into that price" that he was offering me! He later told me that "there were no incentives at this time"!! Are you kidding me? Spring Event month, Memorial Day, end of month, loyal customer for 10 years...well all of that went out of the window dealing with Fernando!! He also informed me that he "was between jobs right now" so needless to say he was NOT an experienced or loyal salesman. So needless to say, Infiniti lost a long time customer thanks to the inexperienced salesman named Fernando! Stay away from this guy at all costs...he will come nowhere near the price you are looking to pay. He even told me that I might as well just buy a Honda at that price!! Don't make the mistake and waste your time dealing with this dealership...that's 3 hours I will never get back. So much for customer loyalty...

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Incompetent and rude finance team

By anonymous on 5/10/2017 at 1:58 PM.

I had a good experience up until I had to deal with the Finance team. Simon Chbihi was annoyingly persistent in trying to sell me the miscellaneous insurance after I've told him repeatedly that I was not interested. Next, Pat Rizzo messed up the paperwork causing me to have to return to the dealership to re-sign the papers. In addition, they did not make my lease payments on time on the vehicle I was giving up to lease one of theirs, causing a late fee and hit to my credit line. This was totally unacceptable and they were very unapologetic and unwilling to help with this matter. I will never purchase/lease a vehicle from Fette Infiniti again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant purchase

By Freddy on 3/12/2017 at 7:49 PM.

Was in the market for a 2017 QX 60 for my son and his wife and we shopped around other competitors went to other dealerships by far this is the best presentation also very good SHowroom everybody is knowledgeable about the product

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Q60

By TimGee on 3/12/2017 at 7:33 PM.

The the whole experience was a great I walked in with my wife to test drive a q60 the salesman very well and we ended up going home with the car that they found the color and options that we wanted no pressure got a fair deal can't complain will recommend anybody in the market for a Q60

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and simple

By Samarah on 3/4/2017 at 12:49 AM.

The process was easier at Fette infiniti we went in to test drive a car and we were presented the features benefits of the vehicle and overall we were happy after choosing the color and options we drove with the car that day

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience buying used Infinity QX60

By AJNJ on 3/3/2017 at 11:55 PM.

Came in Fette Infiniti looking for a used 7 seater SUV. Already looked at 2014 GMC Acadia, Buick Enclave and finally Infiniti QX60. Carlos Colon was my sales manager and provided excellent service. Not pushy at all and was very helpful answering questions. He found the vehicle that was in my budget and had the options I wanted. Test drove it and couple days later brought my wife in to approve. We filled out paper work then drove it home. So far so good and I also bought the extended bumper to bumper warranty which was completely my decision and not hassled to purchase. In terms of price I used CarGurus and KBB as the basis for my negotiation. I was impressed with their car prep and handed it to me almost looking brand new.

I would recommend this dealer.