Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.7  
Quality of Work
4.6  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

on scale from 1 to 10 the service i received is big 10

By isaacrogel on 4/2/2018 at 3:52 PM. Helped by Rami Homsi.

this is my fourth car leased from fette infiniti I was serviced very well by Mr Romi Homsi and Charles Hamfery GM I love the dealership and the service we received for the past 12 Years

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy in and out experience and a clean car to boot.

By crumpet1 on 3/27/2018 at 5:12 PM.

I am a career salesman who can't stand working with salespeople that seem to just be locked in a script of some sort. Working with Rami Homsi was an easy, comfortable, informative experience which led me to have a great feeling a man who cares about what he does and what his customer wants. I would hang on to Rami as your sales person for life if I owned your Dealership. Roy Tornberg

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have purchased 2 cars from Rami Homsi and he was great!

By theteach77 on 3/26/2018 at 11:13 PM.

Our relationship with Rami Homsi with two Infiniti car purchases has been great. Whenever we came in to see a vehicle and had any questions he was always there to assist us. My wife is very particular about the car that she drives and Rami made sure to make her feel quite comfortable and answered all of her questions. We both feel that our last two Infiniti Q60 car purchases are the best cars that we ever have purchased in the past. I'm sure that when we are ready for another vehicle, we will come back again to Fette Infiniti and contact Rami to help us make our next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service and Sales

By Helen Bruwer on 3/23/2018 at 8:56 PM.

I bought a used QX60 from Rami Homsa a this dealership and it was a very enjoyable and hasslefree experience. You do not get your typical sales pitch at this dealership and i felt that Rami got us a great deal on a pre-owned car. I've had to go back a few times for instructions on how to use Navigation and a few other minor things and they were all extremely helpful and patient with me. Customer Service in both Sales and Service Dept (Todd) were fabulous!!! Highly recommend. A great car buying experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I dealt with Mr. Rami Homsi, and he was excellent!

By Oren M on 3/23/2018 at 3:30 PM.

Just wanted to write a quick review about this dealership and Rami, who has been my sales person for a few vehicles. First of all, the dealership is excellent, Very clean environment, knowledgeable staff, very nice to deal with in general. Rami is an excellent sales person and really does care about you in making sure you are making the right deal. When i was ready to get a car, he actually talked me out of it and told me to come the following month because he will have a better deal. That to me, is incredible because most "sales people" want to get you right away regardless of the deal. this told me right away that he is a genuine person and a friend at that. when i did come back the next month, i did indeed get a much better deal. these are the things that i truly appreciate about him. Words couldn't honestly describe the value he brings to the dealership and myself/clients. he really does know his stuff and im a tough cookie to crack when it comes to cars. i will look for the best deal one way or another but now with Rami, i dont questions the numbers anymore. i trust his judgment and that would make me a client for life. Thank you very much Ramo, you are an excellent man.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beautiful car great dealership

By floor6 on 3/23/2018 at 1:02 PM.

This is my 7 th Infinity #6 from Fetti. I leased Q60 Coupe, beautiful car! Great experience with the dealership. I worked with Rami Homsi, he was terrific, excellent knowledge of the car and made the process go so smooth. I've also worked fro years with manager Charles, He is excellent never pushy like other dealerships. Overall great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and deal

By Joebjr on 3/23/2018 at 3:41 AM.

Third car I got from my main man Rami H over at fette! Always takes care of me and gets me the deal I know I can get! Will be back when this lease is up. Go see this guy! You won’t be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experienxd

By Nogames on 3/23/2018 at 12:37 AM.

Great Experience at Fetti- Rami was a top notch sales person. I’m looking forward to doing business with him again in the future. He was honest from the beginning and did not waste my time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales and service

By Qx60 on 3/23/2018 at 12:53 AM.

I recently had my third child, everything was full of joy until a Sunday morning a police officer rang my house bell at 4am letting me know that someone had crashes into my park vehicle. My vehicle was total loss, thanks to a drunk driver. I was my wife, Kids and I were already getting mentally prepare for what was to become a long and painful search for a new vehicle once again. We jumped into the vehicle hours before we were suppose to get hit by a snow storm. 5 minutes after We got into RT46 I saw the Fetty dealer and decided to make my first dealer stop. Nevertheless who would have tough that it will end up been my dealer of choice. The moment that I walked into the door My family and I met Juan Villegas, he made us feel very confident, there was no turning back after talking to Juan, he introduce us to Rami he was very charismatic but my family and I didn’t want to waste to much time and I know we had to talk to a sales person we were going to be spending a lot of time. But that wasn’t the case Juan knew that the type of vehicle I was looking for, Rami brought the vehicle to us, he went over all the bells and whistles and was well acknowledgeable of the vehicle, he did not rush us to buy the vehicle unless it felt right to us I believe it took one extra day for me to make my final decision. We thought that we weren’t getting the perfect family vehicle. But at the last minute the Fette team came together and made it happen.l a big thank you to Daniel great guy During my first service visit met joe who will think that working with him will make things so comfortable and easy as an Infiniti owner, he will keep me inform of anything that was been done to my vehicle as well as of any set backs Rami, Juan, Joe and Daniel you got thumps up and high five all the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experiance, Looking forward doing business

By AMER NYC on 3/22/2018 at 10:33 PM.

I was in shopping market for 2018 Q50 RedSport And I have spoken to 8 different dealerships and been gettin different quotes all around tri state area. Called up Infiniti Fette and spoke to Rami Homsi. I told him what I was looking for and I gave him little info about that I have been shopping at different places for Infiniti. I got to say his numbers and honesty and quality of service was unbelievable. Without any hassle we met with numbers and prices and options he gave me that I said we got the deal. We spoken 15min on a phone and next day I went with a smile picking up my new car that I couldn't believe I got. I want to thank Rami for his honesty,loyalty and taking care of his customers . Looking forward to deal business with Rami in feature.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Environment

By CMC on 3/22/2018 at 8:31 PM. Helped by Jacques Dermenjian.

FETTE INFINITI definitely earned my business the right way! From start to finish, Jacques helped me with everything and we made a deal on the vehicle I wanted! I would definitely recommend Jacques and this dealership to my friend's and family. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and competitive prices

By Jc QX60 on 3/3/2018 at 2:42 PM. Helped by Pierre Bonnet.

Fette's service and price are competitive with other dealers and brands. The staff is not pushy or aggressive with their pitch and loyal to returning customers. I've been pleased with all 3 of my leases from them.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rim Damage after alignment check

By Garyaaron on 1/25/2018 at 11:03 PM.

Very disaapointed and ANGRY. I came here to get an alignment done which I was quoted $450 for. I came home to find a large scratch on my rim and when I called them to tell them about it, they said "We asked our technician and we trust him more than you, sorry." The sad thing is I actually really liked this dealership and I would come here even though Ramsey Infiniti is closer to my home. Guess thats going to change now....

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Disappointed

By Qguy on 1/6/2018 at 11:20 PM.

Yesterday I brought my car in to be serviced. I was told to go to Gary’s office because he would be able to help. Upon entering his office, i stood for 3 minutes before i was rudely acknowledged, as if he couldn’t be bothered. After I loudly said “hello” and explained the issue with my vehicle, that my washer fluid wasn’t coming out and that I thought the container was cracked and leaking, he accused me of being in an accident and exclaimed “that’s going to be on you!” as if i was being reprimanded by a teacher or parent. After someone else explained that the fluid had just frozen over, I decided to leave. I felt very disrespected and unwelcomed. Gary’s attitude was completely uneccessary and uncalled for, and I’m am seriously considering going elsewhere, as poor service is not worth my time or money.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By Q60 on 12/28/2017 at 12:15 AM.

So I recently just purchased a Q60 from fette infiniti. I delt with Raphael Mirasol who made it a pleasurable experience from beginning to end. I HIGHLY recommend that if you are interested in a vehicle to give this man a call. I told him what my budget was and wouldn’t go a penny over as well as the features I was looking for in my brand new Q60 coupe. Not only did he make it fun & easy he has followed up with me with call backs on my experience with the car. I would DEFINITELY buy another car from this man & I will be sending friends and family in to see him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

today's servive

By clemencia on 12/21/2017 at 5:47 PM.

today's service was excellent, RAY FORD AND GARY MATTIS were very helpful, got me in and out ,their hospitality was exceptional.thank you so much guys.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great experience. Everyone was vwry courteous and professio

By Tarmer7647 on 11/27/2017 at 2:10 PM.

It was a great experience Rafael was.outstanding in the knowledge of the vehicle.i was. interested in. He was courteous helpful and very professional

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trustworthy and very knowledgeable

By Hans Hanf on 11/1/2017 at 6:54 PM.

I have leased a number of cars from this dealership and have always found them to be very helpful, trustworthy and knowledgeable. The sales staff and service staff have always operated in the most professional manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

A superb experience!

By Family experience on 10/7/2017 at 3:25 AM.

Rami Homsi was fantastic! He asked probing questions and quickly and intuitively could decipher our needs. He facilitated the process with a red carpet experience. He was by our side every moment and went above and beyond our expectations. Thank you!!

I would recommend this dealer.

Overall Rating

3.0  

2   Customer Service
2   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Mediocre Experience, Competitive Pricing, Poor Customer Serv

By GerryF8484 on 9/28/2017 at 3:18 PM.

Overall it was a mediocre experience, I didn't feel like they made the car buying experience any easier. One positive is that they are a high-volume dealer, so they have more room to negotiate for a better pricing. Raphael was good to work with overall, no issues but he doesn’t have any authority to make good deals. The Finance Manager Simon that finalized my paperwork was rude and his upsell pitch is comical at best. He grew irritated and rude when I wouldn’t sign the lease papers w/o inspecting the vehicle or at minimum seeing the window sticker which wasn’t in my paperwork to begin with, he basically told me to find my sales rep and he didn’t have time to wait for me to look at the vehicle. He also “forgot” to put in writing the lease payment on my old vehicle Fette agreed to pick up. Again he was agitated to put it in writing….. seems this will be last time I will be going to this dealer because of this mistreatment. I will be writing to the Infiniti corp as well just so this doesn’t happen to anyone else.

I would not recommend this dealer.