Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Among the best

By m550CB on 11/28/2018 at 4:13 PM.

The service team at Fields works hard to get it right and takes customer service seriously. Anyone can expect that issues may arise from time to time, but you can take your BMW to Fields with confidence that they will promptly and completely address any problems and perform top notch technical work. This is a team that genuinely earns trust and loyalty. Plain and simple- Jim runs this shop right; I felt like my time was respected, and my car was well cared for. Would highly recommend to any busy professional who loves their car and needs a streamlined, worry-free service experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above an beyond

By Alchemist on 11/27/2018 at 2:35 PM. Helped by PJ Nunez and Mike Wagner.

I leased my BMW with PJ back in 2015 my experience was so “Awesome” when I decided to purchase it PJ was my first call.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bad xxx Service Department

By Cwoods316 on 11/10/2018 at 4:06 PM. Helped by Albert, Tom.

I have know Jim McGivern for more than 20 years. Good dude. Albert was super. Tom is the best there is to work on your BMW. This is bar none the best I’ve ever worked with in any service department.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great first time experience with Fields BMW lakeland,

By Rockvann on 11/6/2018 at 2:30 PM.

Great customer service, consistent Fields BMW service from Orlando to Lakeland. Love the new Drive Service that now has been added to the BMW experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular service.

By jkwatkins on 11/4/2018 at 2:00 AM. Helped by Albert.

The service department always does a great job. Albert is my service technician. He goes the “extra mile” to make sure my service goes well and always gets me set up with an appointment time that fits my schedule. I would always recommend your dealership to anyone. Very happy with the dealership. Thanks, Jack

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Team

By gtapples on 11/2/2018 at 1:49 PM. Helped by Ty Ali, Lynette Wheatcraft, Nathan and DJ.

Recently my husband and I , after browsing the internet for several day, found the car for us. Ty Ali was ready and able to serve us as we drove about 90 miles to view and then buy a BMW X1. His demeanor through out the transaction was professional and efficient. Lynette in business was equally so. The Genius department crew was helpful in describing the tech features of the car, but for us seniors there is definitely a learning curb involved. Overall the Lakeland team made the experience and enjoyable one.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great service.

By sandy on 10/28/2018 at 7:51 PM.

This Dealership always goes out of their way to take care of all my requests. The coffee is a nice plus to keep me happy while I wait..

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Wheel repair

By Dave 9762 on 10/18/2018 at 5:01 PM. Helped by Sales person was Rick I believe can’t remember the finance person.

I just recently had my wheel repaired at your dealership. When I purchased the vehicle I had the cilajet and tire and wheel coverage thrown in, this was done to make up for the lack of trade in value on my s550. When my car was recently brought in I was told that I have wheel coverage but not the “ esthetic package” really. The wheel was fixed complementary, once. Not the agreement when the car was sold. As it stands now I will never purchase another vehicle from fields, of which this was the 4th(750i,s550,gl450,and a 335ht convertible) just about 400K. And I’ll probably get rid of the new 750i for a loss to buy an F150,because I dont do business this way. Sincerely David Johnson

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By ldm18 on 10/16/2018 at 5:46 PM. Helped by Rick Cuts.

Rick Cuts is an excellent salesman. Fields BMW is a great place to buy a car because of people like Rick and Melissa. Thank you guys for the excellent help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By Dante on 10/16/2018 at 3:27 PM.

Fields BMW in Lakeland, Florida is an excellent BMW dealership. They were most helpful in all aspects of the selection and purchase process of a new BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lydia and Al's experience

By Feather3717 on 10/9/2018 at 6:57 PM. Helped by Noor Audi.

From the time that we entered the dealership we felt comfortable with the service of the staff that was assisting us with our selection of vehicles to test drive and knowledge of the dealer finance options for our purchase. Noor was very patient in helping me test drive different types of vehicles that led to my selection o the car that I chose.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

1st Time, Not the last.

By Brett on 9/26/2018 at 5:59 PM. Helped by Noor Audi.

After shopping at other dealerships for several months, we stopped in and was pleasantly surprised. Noor Audi took did a great job finding the car we wanted. The overall experience was great and we will definitely return when ready for another purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nope & Linette

By Jerry/Auburndale on 9/24/2018 at 5:23 PM. Helped by Nope Audi.

Nope and Linette made our buying experience truly enjoyable. A solid five star team. I tell everyone that a BMW is the only car to drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and customer service

By *JordanC01* on 9/18/2018 at 3:47 PM. Helped by Mike Adkins.

Always find Fields BMW excellent in service and ensuring that the customer is taken of. Service techs are the best and make sure the work has been completed on time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By Rebeldusk on 9/17/2018 at 4:31 PM. Helped by No one.

What a great pearl! The best customer service for BMW in the state. Comfortable , free food, ice cream and popcorn with a wide screen TV , newspapers and coffee to pass the time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership!

By 2007Bmw328 on 9/8/2018 at 2:54 PM. Helped by Ty Ali, Albert Darby, Parts employee 4220.

I purchased a CPO car from TY Ali. It was a quick and easy experience. Ty and Lanette are excellent! I stopped into Service with no appointment on a Saturday August 25, 2018 and was well taken care of by service and parts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best car buying experience I have ever had

By Summer, Steph0618 on 8/29/2018 at 1:56 AM. Helped by Chris, Hyland.

I worked with Chris Hyland and he was great. I live out of town and the car was everything he said. I would highly recommend the dealership to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service is second to none!

By 3 Series Owner on 8/23/2018 at 3:30 PM. Helped by Selena.

I recently was in the market for a pre-owned 3 series, so I reached out to the dealership for assistance and my experience wasn't that great. They were having phone issues and I got hung up on twice and then was never able to call back in. The sales rep I was dealing with was ok, but I am guessing since the phones were down he wasn't able to follow up with me in regards to what I was looking for. Fast forward 2 weeks and I purchased a pre-owned 3 series from another dealership. After I purchased the car I drove it about 5 miles and pulled into a restaurant to grab a bit to eat. When I started it back up the check engine light was on, so I drove it back to the dealership and expressed my discontent. The sales manager came out and explained that the car needed an O2 sensor and that it was already on order. Well since the shop was closed and the car was still running fine, I drove it home and stopped by an auto store to read the code to confirm the story from the sales manager checked out... And it didn't. I decided to take it for Fields BMW to have their Tech's take a look at it (since the dealership I purchased from was not a BMW dealer). Upon arrival I was greeted by a young man in the cover area that escorted me inside to Selena. Not only was she very friendly from the start, but her and your co-worker Tina took the time to listen to my concerns and make sure they truly knew what I was bringing the vehicle in for. Selena offered up a free rental car for the day, since her schedule was already booked and stayed in contact with me daily via text. They fixed the thermostat issue that was covered under warranty and topped off all my other fluids as well. Then a day later after picking up the car back up, I get another text from Selena thanking me for my business and asking me if I had any other questions. This is old school customer service at its best. I have purchased several cars in my life and the one thing I usually dread is when I have to take them into the shop. They usually make you wait for hours and then try to up sell you on tons of service items you don't typically need. This experience was nothing like that and I have no doubt Fields and Selena will be getting my business for years to come because of it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Retired Bill987 on 8/9/2018 at 5:16 PM. Helped by Albert.

Was fully informed of the work that was to be preformed. Was not at all inconvenienced and the work was done correctly. Good people to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best car sales experience I’ve ever had!

By Nicolev723 on 8/6/2018 at 2:15 AM. Helped by Rick Cutts.

I am so grateful I took the leap of faith and stopped by this dealership. From the moment I arrived, to the moment I rolled out in my new car, Mr. Rick Cutts helped me every step of the way. He was professional and clearly answered all of my questions and concerns. Further, he ensured that I walked away with the best deal possible. I felt as though I wasn’t just another person buying a vehicle; he helped make my experience an individual, personal one. Please extend this warm thanks to Rick and the team at Lakeland. I live in Maitland, FL and will come back to this location to buy my next BMW! Many thanks and God bless.

I would recommend this dealer.