Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By ldm18 on 10/16/2018 at 5:46 PM. Helped by Rick Cuts.

Rick Cuts is an excellent salesman. Fields BMW is a great place to buy a car because of people like Rick and Melissa. Thank you guys for the excellent help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By Dante on 10/16/2018 at 3:27 PM.

Fields BMW in Lakeland, Florida is an excellent BMW dealership. They were most helpful in all aspects of the selection and purchase process of a new BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lydia and Al's experience

By Feather3717 on 10/9/2018 at 6:57 PM. Helped by Noor Audi.

From the time that we entered the dealership we felt comfortable with the service of the staff that was assisting us with our selection of vehicles to test drive and knowledge of the dealer finance options for our purchase. Noor was very patient in helping me test drive different types of vehicles that led to my selection o the car that I chose.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

1st Time, Not the last.

By Brett on 9/26/2018 at 5:59 PM. Helped by Noor Audi.

After shopping at other dealerships for several months, we stopped in and was pleasantly surprised. Noor Audi took did a great job finding the car we wanted. The overall experience was great and we will definitely return when ready for another purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nope & Linette

By Jerry/Auburndale on 9/24/2018 at 5:23 PM. Helped by Nope Audi.

Nope and Linette made our buying experience truly enjoyable. A solid five star team. I tell everyone that a BMW is the only car to drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and customer service

By *JordanC01* on 9/18/2018 at 3:47 PM. Helped by Mike Adkins.

Always find Fields BMW excellent in service and ensuring that the customer is taken of. Service techs are the best and make sure the work has been completed on time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By Rebeldusk on 9/17/2018 at 4:31 PM. Helped by No one.

What a great pearl! The best customer service for BMW in the state. Comfortable , free food, ice cream and popcorn with a wide screen TV , newspapers and coffee to pass the time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership!

By 2007Bmw328 on 9/8/2018 at 2:54 PM. Helped by Ty Ali, Albert Darby, Parts employee 4220.

I purchased a CPO car from TY Ali. It was a quick and easy experience. Ty and Lanette are excellent! I stopped into Service with no appointment on a Saturday August 25, 2018 and was well taken care of by service and parts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best car buying experience I have ever had

By Summer, Steph0618 on 8/29/2018 at 1:56 AM. Helped by Chris, Hyland.

I worked with Chris Hyland and he was great. I live out of town and the car was everything he said. I would highly recommend the dealership to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service is second to none!

By 3 Series Owner on 8/23/2018 at 3:30 PM. Helped by Selena.

I recently was in the market for a pre-owned 3 series, so I reached out to the dealership for assistance and my experience wasn't that great. They were having phone issues and I got hung up on twice and then was never able to call back in. The sales rep I was dealing with was ok, but I am guessing since the phones were down he wasn't able to follow up with me in regards to what I was looking for. Fast forward 2 weeks and I purchased a pre-owned 3 series from another dealership. After I purchased the car I drove it about 5 miles and pulled into a restaurant to grab a bit to eat. When I started it back up the check engine light was on, so I drove it back to the dealership and expressed my discontent. The sales manager came out and explained that the car needed an O2 sensor and that it was already on order. Well since the shop was closed and the car was still running fine, I drove it home and stopped by an auto store to read the code to confirm the story from the sales manager checked out... And it didn't. I decided to take it for Fields BMW to have their Tech's take a look at it (since the dealership I purchased from was not a BMW dealer). Upon arrival I was greeted by a young man in the cover area that escorted me inside to Selena. Not only was she very friendly from the start, but her and your co-worker Tina took the time to listen to my concerns and make sure they truly knew what I was bringing the vehicle in for. Selena offered up a free rental car for the day, since her schedule was already booked and stayed in contact with me daily via text. They fixed the thermostat issue that was covered under warranty and topped off all my other fluids as well. Then a day later after picking up the car back up, I get another text from Selena thanking me for my business and asking me if I had any other questions. This is old school customer service at its best. I have purchased several cars in my life and the one thing I usually dread is when I have to take them into the shop. They usually make you wait for hours and then try to up sell you on tons of service items you don't typically need. This experience was nothing like that and I have no doubt Fields and Selena will be getting my business for years to come because of it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Retired Bill987 on 8/9/2018 at 5:16 PM. Helped by Albert.

Was fully informed of the work that was to be preformed. Was not at all inconvenienced and the work was done correctly. Good people to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best car sales experience I’ve ever had!

By Nicolev723 on 8/6/2018 at 2:15 AM. Helped by Rick Cutts.

I am so grateful I took the leap of faith and stopped by this dealership. From the moment I arrived, to the moment I rolled out in my new car, Mr. Rick Cutts helped me every step of the way. He was professional and clearly answered all of my questions and concerns. Further, he ensured that I walked away with the best deal possible. I felt as though I wasn’t just another person buying a vehicle; he helped make my experience an individual, personal one. Please extend this warm thanks to Rick and the team at Lakeland. I live in Maitland, FL and will come back to this location to buy my next BMW! Many thanks and God bless.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

X3 Repair 20180803

By Mkelly535 on 8/3/2018 at 5:13 PM. Helped by Michael Adkins.

Michael Adkins is the best service rep that I have ever worked with. The quality of the Fields organization and particularly their service department is excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fields knocks it out of the park

By Equetefue on 7/20/2018 at 8:09 PM. Helped by Ty Ali.

Purchased a vehicle on Saturday. My salesman was Ty, and boy was he a pleasure to work with. Took the time to go over every detail, answer any question and build a relation that I feel will be long lasting. Kudos to Ty and the staff Edwin D.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

The ultimate buying experience!

By Gary on 7/20/2018 at 10:49 AM. Helped by Joe Roth.

Everything was handled professionally and cordially from the moment we walked in the door for a test drive. Our salesman, Joe Roth, answered all of our questions about a myriad of features and options, found us the perfect car and continues to follow up with us after the sale. Lanette quickly and efficiently processed the purchase paperwork. Would definitely recommend Fields BMW to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience Great Customer Service

By Dr.Lo on 7/2/2018 at 6:46 PM.

The team give me the extra mile amazing service I have own 5 M cars and 3 I bought from them and I never buy another from another dealer and the Seller Mike Wagner amazing person go beyond to satisfied the client amazing love it I will recommend it any time I give the team A+

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Best car buying experience ever.

By Strick on 6/28/2018 at 8:42 PM. Helped by Joe Roth (sales) and Rolo forgot his last name (sales mngr).

From the moment we walked in the door and greeted by Joe Roth we felt very comfortable. It was our first time looking at BMW’s and we were a bit timid. Within 5 minutes of speaking with Joe we felt at ease. Joe showed us several cars and to no avail he found exactly what we were looking for and well within our budget. Rolo constructed a deal that we could not refuse. Melissa in finance was spot on with her recommendations for warranties and such. We never felt pressured in the least amount. Fields BMW has by far, made car buying a pleasure. There is only one minor disappointment, the car was not detailed to our expectations, but on their defense it was closing time. Nonetheless we are customers for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent Service visit to Fields

By Judi on 6/5/2018 at 5:51 PM. Helped by Tina Tyner.

Tina is the best Representative I've ever worked with. Responsive, listens to the client and takes the necessary action for the customer & the Dealership. .

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Totally professional

By sharken on 6/4/2018 at 12:07 PM. Helped by Rick Cutts.

I was out cruising with my Aunt in Winter Haven, I asked if she'd like to take a drive with me to Lakeland and check out some BMW's, we ended up at Fields BMW Lakeland. A nice gentleman opened the door for us, we thought how nice of him, he was dressed to the "nines" too! After entering, that same gentleman asked if we needed assistance and introduced himself as Rick Cutts. I explained that I was looking for a used BMW and gave him my specs. He brought us to his cubicle and proceeded the search in his inventory, he asked me what color...my Aunt blurted out "RED!" LOL! When he left for a short bit to bring out a car, I looked at my Aunt and said "what am I doing?" She giggled and said "you're looking at BMW's." He showed us a 2014 Red BMW 328i Sport, it was very nice!! After he explained a bit about the car, we took a test drive. I was sold at that point. We proceeded to finalize the transaction and I looked at my Aunt again and said "what just happened?" Again she giggled and said "you just bought a BMW!", then we both laughed out loud. I want to thank Rick Cutts and Melissa Hargroves for making my purchase a smooth and memorable one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Leasing

By jimhwise on 6/2/2018 at 1:22 AM.

I picked up my recent lease last Saturday, and the team at Fields gets better every time. From Tom finding a vehicle that met my needs and negotiating an appropriate price/rate to Melissa handing all the lease paperwork, the experience is a pleasure. The team at Fields certainly recognizes that they exist for the service and benefit of the customers.

I would recommend this dealer.