Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out of this World!!!

By The Doctor on 11/12/2017 at 4:18 AM. Helped by The young lady that cooks the delights!.

Because of Dan and Frank and the whole crew at Fields Cadillac, it turns into a happening Because they care about you and your automobile, they make you feel like you are a member of their family. Keep up the good work!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Dealership

By frasid1 on 6/16/2017 at 1:07 PM.

ATTENTION TO ALL MY FRIENDS...PLEASE STAY AWAY FROM ALL FIELDS DEALERSHIPS!!!!!!!!! My husband and I have bought a car from this dealership from St.Augustine location 1 year ago in April. I have had problems with this car since day one. First it was leaking water at my brakes at every turn, than it was a Oil Pressure light (day 1) than the A/C went out which I had to pay out of pocket and last the timing chain went out last week and now a new engine is needed. They claimed the water leakage was fixed. I took it back to get the oil pressure light checked and they said there WAS NOTHING WRONG. Than i asked them to check the A/C and they said they are not qualified to work on an Audi... than why the xxxx would you sell the car to me??? So anyways I went somewhere else to fix the A/C. Early this week, I went to talk with the General Manager (George Clark) and my husband and I talked with him peacefully and he actually listened but actually he did not. He said he will talk with the Vice President which I highly doubt that he did. He told me they cannot do anything. I am now stuck with a 15k loan but more like 26k when it gets paid off. So please, DO NOT! DO NOT! DO NOT! purchase from them. THIS IS JUST DAY 1 of social media...day 2...google reviews...day 3 Yahoo reviews....day 4 yelp reviews...day 5 DealerRater reviews...day 6 KEN AMARO!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Garyb on 1/19/2017 at 7:49 PM. Helped by Dan Frank Keith.

The purchase @fields was a no hassle experience. The service department is very professional and super friendly. Frank, Dan, Joe and Keith. great dealership..Awesome

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fields is the Best Dealership I have ever been to!

By Cadillacsrfun on 2/24/2016 at 8:19 PM. Helped by Joe.

This dealership is FUN! We find a trip to the dealer to be an EVENT - we celebrate a trip for our car to be serviced!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By Shanks62 on 2/17/2016 at 5:37 PM. Helped by Dan and Don.

This is an outstanding dealership where the staff make you feel at home. This dealership is clean and has good inventory and a nicely stocked kitchen.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good experience buying a car

By Rguill on 2/18/2016 at 4:41 PM. Helped by John Cummins.

Mr. John Cummins, sales consultant made the buying experience great even though the final delivery of car took over a week due to repairs and waiting for parts. John was very professional and patient thru the process. Love my escalade the only complaint will be that they did not take care of the scratches on the paint caused while car was in repair over a week. Overall buying my escalade was good, I commend mr. John Cummins very professional and knowledgeable he followed up and update with phone calls when car was in repair, before delivery, thanks again, sincerely Ricardo Guillen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another good experience

By Satisfied customer on 2/15/2016 at 11:25 AM. Helped by Everyone..

Everything about my service experience last week was excellent. Everyone was very polite and friendly and kept me informed about my car. I have never had a bad experience at Fields Cadillac in St. Augustine and will keep bringing my car there for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service dept

By Rich K on 2/10/2016 at 7:52 PM. Helped by Dan Frank.

I had a problem with the GPS system in the car. They had to get a part that was not on hand in the service dept. The car has left at the Fields over night and I was given a car to use. Next day my car was washed and the GPS was fixed. Good job by all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience at fields!

By J. Pennington on 1/31/2016 at 3:48 PM. Helped by Dan, Ruth.

From the fast service and price matching to the free omlets, it is always a delight to visit fields. Luckily they are expanding their brands in Jacksonville so I can buy all of our cars from there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Dax on 1/19/2016 at 4:02 PM. Helped by Joe and Dan.

Fields Cadillac in my opinion is the best! Other dealers that I have been to do not come close to measuring up. Thank you, don't change, you have everything prefect!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By XTS 2013 on 1/22/2016 at 10:00 PM. Helped by Frank, Joe, and Dan.

Excellent service and courteous. Brought car in for a car wash the car had an open recall that I was unaware of. Got both done quickly enjoyed a delicious breakfast will I was waiting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT LEASING EXPERIENCE

By georgeh2016 on 1/7/2016 at 3:57 PM. Helped by Bob Porter, Sharon Coy, Dan Fravel, and the Lunch Counter Server.

Our experience with Bob Porter and Sharon Coy at Fields Cadillac in St. Augustine was exceptional, We came away with a refreshed view of the car buying/leasing experience. Their professional attitude and courtesy made it extremely pleasurable dealing with them. My wife and I had made the decision to no longer deal with GM as a result of multiple poor experiences at Chevrolet. It was amazing to walk into Fields and be greeted and treated with respect and warmth; everyone from Sales to Service is top notch and courteous. In all of our years of purchasing vehicles, we have never experienced a free breakfast/lunch counter in the Customer Care area,. Amazing! George and Jan H. Palm Coast, FL

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By mary on 2/28/2015 at 6:59 PM. Helped by Dan.

As always, excellent service!! Dan was very helpful and took good care of us. The service was for a recall and they also changed oil and filter and rotated tires.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

BEST car buying experience EVER!

By marshaellen on 10/30/2014 at 7:46 PM. Helped by Daniel,.

Can't begin to say enough POSITIVE about this dealership and the Fields Auto Group! Professional, friendly, and honest! An absolutely WONDERFUL used car buying Experience! No games and pricing was straight forward. Actually ENJOYED the car buying experience. Traveled to look at cars from Tampa to Jax and NO ONE comes even close to the high standards displayed by Fields of St Augustine and their staff!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was very friendly, efficient and helpful. ...

By Billdryden on 3/4/2014 at 7:48 PM. Helped by Daniel.

Everyone was very friendly, efficient and helpful. Service was performed as they said it would and with full explanations of what was performed. Could not have been more satisfied. Waiting area was very comfortable and clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service, Thank you Sherri Always takes good care of...

By TanyaLiebal on 2/14/2014 at 9:48 PM. Helped by Sherri.

Great Service, Thank you Sherri Always takes good care of my car. I would recommend her to my closest friends and family. I love dropping off my car and picking it up at the end of the day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent experience I pulled in and received...

By fharrington on 2/14/2014 at 3:26 PM. Helped by dan fravel.

excellent experience I pulled in and received professional service. My problem was diagnosed, repaired, car wash and vacuumed, windows were cleaned, and the even shined my tires. Excellent experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From start to finish, this was a very good experience. ...

By Yogiboar on 12/10/2013 at 12:45 AM. Helped by Dan Beyette, Randy, Brandon, Sam.

From start to finish, this was a very good experience. The sales consultant, Dan Beyette , responded almost immediately to my email and promptly sent me a complete set of photos of the car I was interested in. We drove from southeast Orlando to St. Augustine a few days later and Dan had the car waiting for our inspection and test drive. After the test drive, we were treated to lunch by the dealership while some minor items on the car were taken care of. Discussed the price with Randy, I believe he was the used car manager, and with very little hassle, we arrived at a very satisfactory agreement. This was the easiest car transaction that I have ever experienced. I would not hesitate to recommend Dan Beyette and the staff at Fields Cadillac in the purchase of a new or used automobile.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

the cadillac dealer engages in unfair and deceptive...

By beachinit on 1/21/2012 at 8:26 PM. Helped by sales.

the cadillac dealer engages in unfair and deceptive business practices. We talked to a salesman about a car that they didn't have and couldn,t guaruntee us a delivery date on and where asked to put down a deposit, salemans words, that was really for a place on a list for a car without a warranted price or delivery date and that you lose the "deposit if you fail to take deliivery for any reason. No one would accept such of rediculous aggrement. They are forcing me to sue them in small claims court to recover.

I would not recommend this dealer.