Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
2.8  
Friendliness
3.8  
Overall Experience
3  
Price
3.2  
Quality of Work
3.3  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

3.2  

2   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

All the same

By Hal on 11/6/2017 at 6:57 PM. Helped by Don’t want to burn the guy.

No different than any other dealer, sales people come and go they don’t respond and you go in they no longer work there gone

I would not recommend this dealer.

Overall Rating

3.2  

3   Customer Service
5   Friendliness
3   Overall Experience
3   Price
2   Quality of Work

Service falls short

By Gigi111 on 10/6/2017 at 3:26 PM. Helped by Ruben.

When you get your all points check list back the people doing the work just randomly check things without actually checking. For instance tires. They don't really check them all. The facts were wrong on two of my tires and the spare wasn't really checked.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely excellent service!!

By jonathangorman101@yahoo.com on 7/21/2017 at 3:54 PM. Helped by Greg Brown, Steve Dominguez.

Truly excellent service all around-could not be happier with the work Greg Brown and Steve Dominguez provided to us from start to finish. Could not recommend these guys more!! A+ work!!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Very Disappointed

By Braddooch2643 on 7/17/2017 at 8:39 PM. Helped by Customer service representative.

After receiving warranty check up and oil change, customer service informed me the battery needed to be replaced! I had recently purchased a new one which after being checked was in good condition! Dishonesty was chosen over customer consideration!!! I am done with Fiesta Ford!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude and idiotic

By Carguy on 12/11/2016 at 3:52 AM. Helped by Dopey, Sleezy and Sneezy.

Salesman didn't know jack squat about the Honda Pilot we were test driving. Instead of just saying "I don't know" he just kept throwing information at us that was wrong, but he was nice so I overlooked it. They wanted 2k over KBB for a vehicle that had very obviously been in a wreck and I had CASH, but they didn't even TRY to work with me on their crazy price. They even tried to tell me their was another $1,000 in taxes and fees on top of their already high price tag. After I politely said "no thanks" the MANAGER very rudely stormed out without so much as a "have a good day". Bottom line: when they don't think they are going to make a sale, all the smiles and handshakes go OUT THE WINDOW. I might have came back another day if they had shown a little professionalism instead of scowling and stomping off like angry kids. Our salesman LOOKED THE OTHER WAY WHEN WE WALKED OUT- HE PRETENDED TO NOT SEE US-that's how BUTT HURT THEY WERE ABOUT ME KEEPING THE 15,000 dollars in CASH in MY POCKET INSTEAD OF THEIRS. YOU GUYS REALLY SCREWED YOURSELVES OVER BY ACTING LIKE JERKS. ILL SPEND THAT CASH AT ANOTHER DEALERSHIP REAL QUICK.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

got new ford focus

By Jaybird on 9/18/2016 at 5:57 PM. Helped by seth hanna.

Had great expierience and was completly satisfied with Seth Hanna and recomend him and great service real good atmosphiere and will say im verry happy

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DISHONEST, DECEITFUL, UNPROFESSIONAL!!!

By ppw350Zunit on 5/23/2016 at 8:22 PM. Helped by Whoever his supervisor is..

Here's a timeline of my WORST CAR BUYING EXPERIENCE EVER!!! WEDNESDAY: I get in contact via email with Benjamin Martinez, the fleet/internet manager regarding a used car. I asked him what's the best they can do on the pricing. I told him that I wanted to negotiate a price before making any plans on going out there. I would have to take my 8 month pregnant wife and 2 year old kid with me. Those with young children and a pregnant wife will understand how hard it is to go anywhere let alone a 2 hour car drive EACH way. He told me to throw an offer. I offered $8k OTD and that I can come Saturday morning if a deal is met. He said he'll ask his manager and comes back with a counter offer of $8,500 OTD. I politely declined and thank him for his help. He replies back saying he does not want to lose my business. He said that they can't hold the car for 3 days but can hold it the whole day Saturday. I said ok. FRIDAY: I text him at 8:30PM which is half an hour before closing. I asked him if the car is still available and if so to put it on hold for Saturday. I reiterated to him in the text that I have a far drive and was planning on leaving the next morning at 8ish. He texted back a little bit after 9pm and told me it's on hold and we are good to go. I told him I would see him tomorrow at 10ish. SATURDAY: I leave the house at 8am. He calls me at 8:50 and my wife speaks with him since I was driving. He asked us where we were because someone else had come in to see the same car. My wife told him our ETA was after 10am. He said ok. He calls back at 9:30 and speaks to my wife again (40 minutes away from dealership). He now tells my wife they are selling the car to the other customer that came in. He said his manager said it's against policy to hold a car. Now I'm thinking then why did you tell me that you can hold it in the first place!?!?! This is EXACTLY why I wanted to negotiate a price AND asked them to put the car on hold so that I don't waste my time driving out there for nothing. I don't get to spend much quality time with my family during the week and for them to waste half of my Saturday is unforgivable.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Repeated HORRIBLE Service Experience

By Virireader1 on 3/26/2016 at 12:51 AM. Helped by Gary Boldizar, Alonso Vibanco.

Ford Fiesta on Varner Rd -Indio, California 92203 sets improper expectations when it's comes to having your car serviced. I had a VERY frustrating day dealing with the service department. I felt they were creating fees with out justification making up reasons for the charge. Then the service manager Gary Boldizar didn't help as he tried explaining the fees in a condescending way; relating their fees to a doctor's office fee as if I didn't understand. I understood what was being said; as i speak and understand English. The charges didn't make sense. This has been a repeated experience at this dealership. I'm forced to find a reputable mechanic who can properly service my car. I have no faith in Fiesta Ford. I will NEVER buy another Ford in my life.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience!

By NancyZ on 7/24/2015 at 4:04 AM. Helped by Bill Beezley (finance).

Worked with Daniel to purchase my 2013 Feista! Love my new red car! Daniel and the staff at Feista Ford were very nice and helpful. Would recommend the great service I received to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very pleased

By Romerofam123 on 7/14/2015 at 1:23 AM.

Our sales guy "Angel" was very nice and very helpful! I highly recommend him. They worked with our not so good credit and a reasonable monthly payment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THREE CHEERS FOR FIESTA FORD...

By Adeline Hendriks on 6/10/2015 at 2:04 PM.

On 6/9....we had the "good fortune"..to meet "Sylvia Rodriguez"..while looking @ the Ford Escape...she was super ..excellent in that she didn't do that usual SALES PITCH..she explained the car..showed us several..others in color/style...and her professional & friendliness SOLD us immediatley..She is an asset to Fiesta Ford for sure. There should be more like her...she is fantastic..

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst of the worst

By kathya2011 on 3/16/2015 at 7:58 PM. Helped by Ramone.

If you are from out of town and need service run far away they will scam you for every dime you have. This place is the biggest bunch of ripoff artists that exist if you are there for a car repair and are from out of state. They will take FULL advantage of you by dragging out the repair so they can jack up the labor charges. Lord help you stay far away from this place if you are from out of state or out of town. My $990.00 repair turned into 3600.00 by the time was all said and done and I had no choice but to pay so I could get my car out of there and get back to my home. It's shameful they have no morals, values, ethics or conscience when ripping people off, Ford shouldn't allow them to even put the name on their building.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

EXCELLENT JOB RICHARD HERRERA

By erandi on 10/18/2014 at 2:41 AM.

Richard Herrera did a wonderful and excellent customer service. He sold a Ford Fusion 2014 and I love it. Thank you I would definitely recommend his service at Fiesta Ford. Again thank you Richard Herrera.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd New Ford in 2 Weeks

By IronHorseWT on 9/2/2014 at 3:16 PM. Helped by David Frizzell.

We had such a great experience 2 weeks prior buying my wife a 2015 Ford Explorer that we had to come back to buy my 2015 Ford F350 Diesel Crew Cab. We went to Chevy to trade in my 2007 Duramax Diesel and they wouldn't work with me at all. We went to Fiesta Ford and they easily made a deal with me. While waiting to sign Dave heard us say that we were starving and he brought us plate of food from El Pollo Loco. Very kind people at this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sylvia Rodriguez gave us excellent swervice at Fiesta Ford

By jayvasquez2003 on 8/27/2014 at 11:44 PM.

I would like to express my gratitude to Sylvia Rodriguez for making our experience in purchasing a new vehicle awesome. The environment was friendly and relaxing. We highly recommend Fiesta Ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first car here!!

By denicelopez on 8/18/2014 at 5:15 AM.

Everyone here was so kind and excellent!! Thanks to Roberto Villavicenio we made the right decision on buying a Ford Fusion. Everyone there helped me and were very professional, I recommend this place to everyone I know!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My son and I had a great experience with this dealership....

By emiraycri on 1/3/2014 at 12:05 AM. Helped by Eli Siqueiros.

My son and I had a great experience with this dealership. Eli was a friendly sales person and made our time there easy and relaxing.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Scott was very friendly and knowledgeable, he gave us...

By gkitchens22 on 3/25/2014 at 4:20 AM. Helped by Scott Johnson.

Scott was very friendly and knowledgeable, he gave us our space to check out the lot freely and answered any and all questions we had. He was never pushy and was always honest with us. We are very happy and satisfied with our purchase.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Charged for two each diagnostic test that I did not agree...

By susanheffner on 4/2/2014 at 8:19 PM. Helped by Charles Price.

Charged for two each diagnostic test that I did not agree too. $198. No work preformed. Verified work covered under warranty due to Engine light on and transmission problems before I agreed to leave it. Kept car 24 hrs. Had to rent a car. @ $32. Wanted to replace parts for engine light at an additional charge of $200, and said I needed new tires. Only have $12,000 on the new ones I have.

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price

Carlos, manager aplogized for bad service- still NO to Isaac

By don4phu on 3/31/2014 at 1:14 PM. Helped by Isaac Calderone.

Carlos, we want to thank you for the courteous phone call to apologize for your employee's bad judgment. I would recommend your dealership only because you sounded very sincere in your conversation with us. I still DO NOT recommend Isaac Calderone to anyone. He left a very sour taste in our mouths and something that will probably never go away. To make customers feel threatened is a no-no Mr. Calderone, take this message to heart and hopefully you will not try to pull the same stunt with your next customer.

I would recommend this dealer.