Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.7  
Overall Experience
4.8  
Price
4.9  
Quality of Work
5  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HASSLE FREE AND GOOD PEOPLE

By RON PFEIFFER on 4/24/2018 at 8:36 PM.

I PURCHASED A 2018 SUBARU FROM FINDLAYS WITH NICOLE AND WILL. BEST EXPERIENCE OF EVER IN PURCHASING A CAR. THEY ARE NOT THE USUAL CAR DEALERS THAT PRESSURE AND MAKE IT A HASSLE TO HAVE IT DONE. I RECOMMEND THEM 100%. THANKS NICOLE, WILL AND THE REST OF THE STAFF. RON PFEIFFER

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Findlay Subaru is the way to go

By Suby on 4/3/2018 at 3:09 AM. Helped by Joe Porto.

Great service very nice staff. We felt well taken care of and thought Jim answered all of our questions and explained aspects of the car and price vey well. We walked out of the dealership feeling great about our new purchase. We also had our 1 1/2 year old daughter with us and everyone was very accommodating. We would definitely recommend the dealership and Jim to anyone looking for a great car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, Friendly staff

By The Major on 3/31/2018 at 8:29 PM. Helped by Joe.

There is so much right with this company, Its hard to know where to start. The overall experience was easy and the staff were extremely helpful and friendly, particularly James Rosenau, Marl Falk, Bobby, John and Joe the finance guy. I would recommend this dealership to anyone in a heartbeat. Thank you all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best car buying experience ever!

By hyuandai site on 3/31/2018 at 7:58 PM. Helped by Joe Porto.

There are 3 people who made this experience a success. I went in to trade in a 2012 Imprezza and I ended up trading in not only that car but also my 2015 Lexus NX F sport as well. I began with MARK FALK who was able to discuss my options in detail with me, which is what changed my mind on trading in both cars for one new 2018 automobile. The salesperson I spent literally hours with was JIM ROSENAU . If it had not been for his patience and knowledge, I don't think I would have ever closed the deal. Jim was a very unique salesperson in all my years of buying cars; no high pressure; a good listener (needed to understand my concerns and goals): and always pleasant and seemed pleased to see me two days straight. (I would have been quite weary of me--grin). Then the closing with JOE PORTO, who was likewise very patient with me and extremely good at his job . Both Jim and Joe called to followup and I thought that was an extra plus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

An example to other dealerships

By LaurieD. on 3/28/2018 at 7:02 PM. Helped by Joe.

Ahamed, Jake, Mark and Joe made my first experience with a dealership easy and stress free. No hard sell, just real, good help and service. I love my new (pre-owned) Subaru Forrester.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Best Experience "

By kberg2018 on 3/23/2018 at 3:55 AM.

I would definitely recommend Findlay Subaru of Prescott, and I credit that to the great car buying experience I had last month. I want to thank Greg Hawthorn- he really works hard to make the customer happy and satisfied with their purchase. I appreciated the no pressure approach he has to his customers. Also I like to thank John Van Winkle for the follow-up after the sale. You have a great team at Findlay Subaru of Prescott !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By jmcmains on 3/12/2018 at 9:00 PM.

My daughter and I visited Jake Nelson at Findlay Subaru on Saturday to get her a more reliable car than she had. She is a full time college student, with a part time job. Jake Nelson had her test a couple of different cars he thought she might be interested in. She loved the first one, and he helped us get her to a payment she could afford on her small income. We were both happy with the experience and with Jake. I highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Met an outstanding salesman.

By JimBo30 on 2/6/2018 at 5:50 PM.

In mid-January, we went shopping for a new car at Findlay in Prescott. We were greeted by Jake Nelson. We told him the specific details of what we were interested in buying. He immediately showed us what we were looking for, described all the features, had us take a ride in the car and gave us a quote.. He was enthusiastic, polite and knowledgeable but not pushy. As far as my wife and I are concerned, he was the best car salesman we have ever met and I am 90.. Through no fault of his, we purchased a different brand vehicle since it met our needs better. Jake still is the best car salesperson we have ever talked to. We had purchased a new vehicle from Findlay in 2014, which we still have, so we are familiar with the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Excellence

By wildncr8zy on 2/3/2018 at 2:01 PM. Helped by Robert.

This review is for the Service Dept and Robert. I have a 2013 Subaru Outback with 70k miles on it. It had started to use oil about 6 months ago and has progressively become worse to a point I became very concerned. The last oil change I performed it used a quart within 900-1000 miles. I have worked in the Automotive Industry for 33 years and know a previous Manufacturer that considered that "normal usage". I disagree. After taking the car to Findlay, Robert took the car in and did an oil change free and conducted an oil usage test. Sure enough, within 1100 miles it used up over a quart of oil. I took it back in and they verified it and ordered a new motor. I'd like to thank Subaru, Findlay and especially Robert for "doing the right thing"! It may have cost Subaru $4300 to replace it, but they have a happy customer and that will speak volumes!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

A+ Customer Service

By Happy customer on 1/30/2018 at 11:58 PM.

Purchased a used Toyota Corolla at Findlay today after test-driving the car yesterday. Jake was my contact guy. He was courteous, friendly, knowledgeable and efficient. He was present through the entire process and dropped the car at the house shortly after the sale was complete. The Findlay dealership was low-pressure and reasonable to negotiate. I enjoyed conversations with several other associates while there and everyone seemed to enjoy their work. Overall an excellent experience.

I would recommend this dealer.

Overall Rating

1.7  

2   Customer Service
1   Friendliness
2   Overall Experience

Rude service rep

By Biscuitsma on 1/17/2018 at 2:49 PM. Helped by Robert.

After making an online service appointment for 7am, I waited at the entrance gate past 7am for someone to unlock the gate, which finally occurred at 7:02. When I checked in with the service attendant, I was informed that they didn't begin service until 7:30am, even though the online appointments start at 7. When I told him that should be made clear online, he became very rude. I went inside to the service desk, explained my discontent, and was cheerfully told - again - that services don't begin until 7:30. I suggested that changes be made to the online appointment calendar, and the gentleman said he would try to do that, but I could tell by his manner that he was only humoring me. Since I am waiting for the service, that's 1/2 half extra that I had to sit around. But what bothers me most is the attitude of the service reps. Neither one took me seriously - can you guess, I'm a woman. They were both condescending, and the first one rude and outright irritable. I can tolerate many things, even waiting an extra half hour for service, but lmpoliteness to a customer is a deal changer. I will go elsewhere for my service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatest Customer EVER!!!

By Happy New Subaru Owner on 6/4/2017 at 9:16 PM. Helped by Mark and Ahamed.

Mark was the Sales Manager on duty when I went on the lot to "look" at an Outback. Ahamed approached me and was a Gentleman, rather than a typical Salesman. As I developed some questions, Ahamed and Mark sought to make sure that I had the information I needed. They were both helpful, and generous with their time and attention without being pushy or abrupt. Typically if a Salesman judges that I will not buy a car from them THAT DAY, they lose interest in helping me gather information. This was not the case. I encourage Women not to feel intimidated about even stepping on the Car Lot. This one is different. Mark and Ahamed made all the difference. Ahamed gave me many technical points that made the Outback seem easier to use. I think that because he is an Engineering Student, the technical info came easier to him, and he was good at explaining everything in the detail I needed. This is one of the best Car Buying experiences that I have ever experienced. All that I can say is THANK YOU. S

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best deal all around!

By Belita on 10/21/2016 at 8:18 PM. Helped by Zack Kastler, Jake Nelson, Jason Jenkins, Greg Hawthorn.

We have made many new car purchases in our lives but this recent trade for a new Subaru Forester was all around the best experience we have ever had. From first being greeted by Zack Kastler and his trainee Jake Nelson, to being shown all the cool new features on the 2017 Forester by another great Tim's Subaru guy, we cannot say enough good about this dealership, our new Forester and the employees. Speaking of employees; the two young men, Zack Kastler and Jake Nelson, that took us through this process from start to finish are both extremely courteous, friendly, very knowledgeable about the cars and so patient with two old people. If I was their mother I could not be more proud of their work ethic. We hope the management at Tim's appreciates them as much as we do. Let's not forget Jason Jenkins who made the final deal with us. You are great! Thank you Tim's Subaru.

I would recommend this dealer.

Overall Rating

3.2  

4   Customer Service
5   Friendliness
1   Overall Experience
2   Price
4   Quality of Work

Buyer Beware

By Experienced Buyer on 5/31/2016 at 6:21 PM. Helped by Sales Manager.

This dealer has lots of tricks to pad the deal in their favor. If you go online, you can get close to invoice BUT watch the "plus dealer add ons." 1. Up front they add on the typical window tint and paint protection neither of which you need even in Arizona. 2. They back load the deal with a $549 charge for doc fees which is excessive AND $299.95 for "theft registration" which is pre-printed onto the sales contract and is non-negotiable. Finally - absolutely terrible on trade-in. I am surprised the attorney general has not gone after dealers with "value your trade-in" on their website. You will NEVER get close to what your car is worth. If you have a car to trade, sell it first. Even with the tax break you get on trading, you will never get close to a true trade-in value with this dealer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Phone calls not returned

By KJ on 12/29/2015 at 3:29 PM. Helped by Tim Coury, Robby Hinshaw.

Tim's Auto Group represents a dealership with poor customer service simply because they don't return phone calls, and/or no one is available to answer calls. Even after writing a letter to Mr Coury, the owner of Tim's, regarding phone calls not being returned from the Loan Department, Sales Manager, and Robby Hinshaw no follow-up letter has ever been received from Mr. Coury. Very sad considering that Tim's is a dealership in a fairly small town and customer service should be a huge priority. Word is spread easily in small towns regarding good vs. poor service. Poor service results in the customer seeking a better relationship with a business, and thus I highly recommend avoiding Tim's and purchasing a car in the Phoenix or Flagstaff marketplace.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Missing parts after car serviced

By Will T. on 6/7/2015 at 3:04 PM. Helped by Mike, Service Manager.

I had my car serviced at Tim's Subaru, they were prompt to get me in the door which was great. The last dealership to work on my vehicle had done a poor job and was responsible for my fix, so I went back to Prescott to retrieve my car while I worked things out and I told Tim's Subaru to keep my car dismantled. Upon returning home my mechanic casually noticed the radiator missing, they promptly found the radiator and my washer fluid reservoir and sent them to me. Several months later I was able to get my car fixed and a new long block installed, while my mechanic was putting everything together he found many missing parts, which totaled to over $400 in new parts I had to buy, including belts, and covers, and a battery, etc. Because Tim's Subaru had failed to put all my parts into my car for some reason. When I called and told Mike, the service manager he told me to send him a list of the parts and he would take a look. He never got back to me after I sent him the list and I told him to please just send me a check. He didn't. Months later when I had time again I sent him an email and he called me and told me there was nothing he could do, that the parts "should" have been put back in my car. Sorry buddy, but the parts were never put back in my car because your guys were being incompetent. I would like for them to please send me my check I requested because it is not right that I have to pay for parts that were on my engine when I brought it to them and then those parts went missing when I picked up my vehicle. My vehicle was always locked always, except at the Tim's Subaru dealership, the car was left in the lot with the window rolled down because they had pulled the battery, I had to take and put jumper cables on my battery terminals before I could trailer it home so I could roll the window up, and no one would come and steal some very specific parts out of my car.

I would not recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

What a disaster!

By Potato on 3/12/2015 at 5:13 AM. Helped by Can't remember.

I had work done on my car by CERTIFIED SUBARU TECHNICIANS. Recently, I took my car to the dealer back home in California. They were amazed that this car was serviced by someone certified by Subaru. I had work done on my timing belt cover. They used the wrong sealant! Because of this, internal components became cracked and are now leaking as a result. The repairs to make up for their mistake would have cost me twice of what the initial job should have cost. Luckily, the work was done under warranty and Subaru Pacific took care of me. Not only did they botch work on my ENGINE, the also used the wrong OIL FILTER and probably wrong oil too. I thought these guys were friendly and convenient. Truth is, they're a bankrupt dealership and will cut corners anywhere they can. I will happily drive to Phoenix next time I need service on my car. YOU HAVE BEEN WARNED.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Prescott Subaru Sales Manager is a non professional jerk

By Customer on 2/2/2015 at 12:54 AM. Helped by Chris and sales person Jason.

I reluctantly purchased a new subaru just two weeks ago from Tims in Prescott.. They had bad reviews, so I tried Tuscon and other dealerships first but I live near Prescott..hoped it would be convenient.. I regret this choice now.. Their sales person was nice..until there was a slight amount of opposition from my question.. He apologized.. The next day.. But I saw his other side.. Two weeks after purchasing car.. I was sitting by the side of road..just now..on way to friends Super Bowl evening... The back window literally EXPLODED.. Broke into a zillion pieces.. There was nothing in the back seat..and no one on road.. I feel it was a manufacturers flaw.. Windows can break if installed with a small flaw.. Well, I called the Prescott Subaru Manager, Chris.. He was IMMEDIATELY. Rude, condescending and dismissive.. He told me it was my fault and I should go to my Insuranse company.. He went on to re-iterate that "thousands of cars have never had this happen..therefore it is a rock or something..I am not fixing it! Go to your Insuranse co" He is a rude non professional mean person..not a good customer service manager.. I am not sure how to deal with this broken window yet..it's Sunday.. If you are buying a car..avoid Chris or go somewhere else.. If he runs the place, everyone under him follows suit..

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

The sales personnel were too pushy

By Karlsson on 12/31/2014 at 10:33 PM. Helped by Don't Know.

I contacted the dealership on line requesting information about price and availability of a specific car. Someone called me back promptly and gave me the information, which was great. However, he asked me if/when I might come by to see the vehicle and I declined to make a commitment, but indicated that I might come by in the next few days. After that I received no fewer than 4-5 calls from this guy and others, pressuring me to make a commitment to either come in or buy the car. I did not appreciate the pushiness and hard sell approach and disengaged with this dealership in order to escape their tactics. I do not operate this way. If I am going to buy a car, I make the decision to pursue it if and when I want to. The high pressure approach put me off and I ultimately made contact with Tucson Subaru where I had a wonderful experience and purchased a car within days of my experience with Tim's Subaru. Although I will ultimately utilize this dealership for service, I would feel much more comfortable if I could deal with the Tucson group.

I would not recommend this dealer.

Overall Rating

2.5  

2   Customer Service
4   Friendliness
2   Overall Experience
2   Price

I sent an offer to Tim's Subaru through the Subaru...

By ErinStringer on 3/30/2013 at 6:43 PM. Helped by Mark Falk.

I sent an offer to Tim's Subaru through the Subaru website. The offer was linked to a particular stock # and was accepted on the 29th of the month. I had to complete the transaction by the next day in order to get it on the books for the month. I called before driving 90 minutes to the dealer just to verify the final price and get clarity on a couple of questions. That is when the sales person said "you wanted a base model right?" I said "no, my offer was for a Premium". The response was "that car was sold a couple of weeks ago and the price will be $2k higher for the one you want. Classic bait and switch. The staff seemed friendly enough but the sales tactics are underhanded at best. You may have a good experience there but buyer beware, they are not above bait and switch tactics.

I would not recommend this dealer.