Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Charlie Thrash is a Fabulous professional

By Stephencwood on 2/6/2019 at 10:10 PM. Helped by John Barr.

I have purchased three cars from Charlie over the past several years and I must say that I wouldn’t consider buying from anyone else. He’s an absolute professional and not just a salesman. He’s a great customer representative and counselor. His service is honest, non-stop and thorough. His promises are actually guarantees. You will never be disappointed by Charlie. In short, he’s the absolute best!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent, fast & informative service by sales & finance

By Silva12619 on 1/27/2019 at 8:07 PM.

The two recent visits to the dealership, we received excellent service in helping me with the ordering and purchasing of my new car. Thank you Joe and Ralph!

I would recommend this dealer.

Overall Rating

2.3  

2   Customer Service
5   Friendliness
1   Overall Experience
1   Price

I bought from them before and now I regret it.

By Kyleerika on 1/26/2019 at 8:44 AM.

I am in the market for a new RAV4 and went to Findlay to get a good deal. We went back to the same salesman and explained our needs. We drove a couple different vehicles and stated we wanted the best price for our new purchase. We were quoted 32000. We went to two different dealerships with the same needs and were quoted 3 grand less. When we contacted "David" a manager, he said compare apple to apples and blew us off. They treated us like a number and gave no incentive to buy at Findlay. The motto "we'll do anything to sell you a car" is completely false. All we wanted was a fair deal

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

50th Birthday Gift!

By BadA$$4Runner on 1/13/2019 at 3:25 AM.

This vehicle was purchased as a 50th birthday gift for my husband. He has always wanted a 4-Runner. From the initial visit to shop for and select a vehicle to the delivery of the vehicle - this was an easy process. The Findlay Team went above and beyond to make this “surprise” purchase, special. Many thanks to Joe and TJ for the genuine care!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am a repeat customer

By 969696 on 1/5/2019 at 7:05 PM.

The staff exudes professionalism from the time you enter the parkinglot. They are courteous and anticipate your needs. They go beyond their job to make this a enjoyable experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Three Musketeers

By Jesi7827 on 1/5/2019 at 7:14 PM. Helped by Matt Stanley.

These three gentlemen will be the reason why our family, friends and I continue to return back to Findlay Toyota for years to come. Great job guys! Thank you for your continuous effort, product knowledge and awesome customer service. I hope 2019 brings you lots of happiness and success.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic dealership in Henderson!

By Huntandres on 1/4/2019 at 3:39 AM. Helped by Greg.

Findlay Toyota is a fantastic dealership,I highly recommend anyone in the market to shopping for vehicle to go to Findlay Toyota first! If I could give this review more stars I would! Firstly I have to shine a big light on our sales rep Joe, he provided my fiancé and I with first class service from the moment we consulted over the phone and meeting in person, Joe was efficient and easy to work with. Joe invited us to come into the dealership and promised he would not waste our time...sure enough he stuck to his promise and was very prompt with all steps of the purchase. We could not of asked for working with any better of a sales rep!! Another thing we noticed is the cleanliness of the actual dealership and the comfortable water and snacks it was very pleasant and comfortable unlike their competitors in the area. We also would like to give a big acknowledgment to our financial advisor Kirk he was also very efficient, helpful, prompt and took the time to answer all of our questions fully. Lastly thank you Greg for setting us up in the car and showing us all the setting! Very helpful! Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent responsive, prepared conversations, with accuracy.

By MichelleAdams on 9/5/2018 at 7:38 PM.

John was excellent; he gave quick answers, very thorough information regarding details t hat I needed to know about my new Toyota. He was responsive; got back to me regarding the entire package in order to speed up my time spent. We had full service information, interfacing with my insurance company, with a service contract and terms. Best experience I have ever had with an auto purchase.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience

By Madison@5775 on 8/28/2018 at 12:32 PM.

Was lied to about price of car, tried to over charge me 2000 dollars more than listed price. Then he tried to make me pay for damage to the vehicle they said they would fix no charge. On top of that i never took possession of car and the manager said he would refund me my down payment on a certain day and failed to do so. Very disappointed, won’t be going here again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best vehicle purchase experience we’ve ever had!

By JessBrown928 on 7/22/2018 at 9:56 PM.

This was the most flawless car buying purchasenwe have ever had. From the moment we walked onto the lot, it was courteous and professionalism start to finish. I actually had an appt. to go to Centennial but my husband wanted to stop at your facility before we continued on. Needless to say, we never left until our 2018 Toyota Tacoma was in possession. Our son is the happiest 16 year old ever with the nicest ride any kid could have for a first vehicle. Joseph Walker worked his butt off for us. He promised he’d deliver and give us what we were looking for, and he certainly did! We will be coming back to make another purchase hopefully later this year from him! Thank you, Joseph, and everyone we dealt with yesterday at Findlay Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By TeeTee on 6/16/2018 at 5:06 PM.

Paul was great. From the email communication to when I went in store. He found exactly what I wanted and got me the terms that I could manage. Will be buying from Him again. Adrian was great. Was in and out of finance in less than 30 minutes!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Paige616 on 5/23/2018 at 11:57 PM.

Great experience, slalesman and staff were very helpful and provided us with exactly what we wanted. Much more accommodating then some other local dealerships. I’ll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Findlay Toyota Works

By Tom2Marla on 4/25/2018 at 5:51 PM.

Joe Romero and Laddie Jose and staff were informative, helpful, and patient. Findlay Toyota had been in the valley for years and has a good reputation.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

It was great - until the deal fell through

By 大丈夫 on 5/12/2018 at 11:22 PM.

Everyone was very helpful when I had purchased a car my first time there. I had a few issues with that purchase, but it's history. Came back a few days ago and unexpectedly ended up buying another car. I received amazing service this time around. I was pretty happy with the purchase. The next day, I received a call asking me to come back and get a cosigner. I said no and that I'd return the car. Went over to return my new purchase and they came back with a new offer. I declined and was kept around for 2 1/2 hours with new offers. I had my own reasons for changing my mind. When I got my previous car back, the dealer made the remark, "This is what I get for being a nice guy?" He knew I was leaving next week and wouldn't be coming back for four months and practically told me, in an obviously peeved tone, that he could've screwed me over and it would have caused problems if he called after I left. I understand he was pissed, but he could've kept his mouth shut and he would've received a better review. It obviously wasn't because he was nice, but because it needed to get done. Yeah I know I wasted your time your time, but I said no and you kept wasting your time on me. You were a great guy initially. Everyone else was very helpful with getting stuff done. Cherish and the lady that took our picture (Sorry I forgot your name!) were very helpful in answering my questions regarding other matters that I needed to get done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good excellent services

By Gracias por subatencion on 4/28/2018 at 7:39 PM.

Muy Feliz con Mayrita la atencio excellent la recommendaria a todas mis amistad. Garcias Mayra por tu paciencia y te recomendare much as personas muchas grasias

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Ever

By Edwar S Rivera Irizarry on 4/30/2018 at 6:15 PM.

Let’s talk about customer service this dealer is great, but what it make it outstanding is their employee like Anthony Belmonte. I have purchase two vehicle from this dealership and in both purchases have been done with Anthony. He will make sure that your needs are meet. Me been a veteran I always look for the top notch service and Anthony goes beyond anybody expectations. From the color of your car to the minimum detail inside and out of the vehicle that you are going to buy. Furthermore he wants to make sure that you are buying the car of your dreams. He explains all the details of the car, apps, what are all the gadgets on the vehicle and he gives a follow up phone call to make sure that everything is ok with the vehicle and that you are happy with your purchase. Plus if you are Latino he speaks Spanish. So if you are on the market for a great vehicle come to Findlay Toyota and ask for Anthony Belmonte trust me you won’t regretted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy buying experience

By Jess on 4/28/2018 at 6:39 PM.

Dennis made it nice and smooth for us buying our new 2018 highlander!! Kirk made our financing so simple and worth it!!! Mayra was so helpful and sweet!!!Best buying experience we ever had! Thank you we love our new SUV!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

About mr belmonte

By Picokat on 4/26/2018 at 6:42 PM.

Great guy..would defenitly refer more people.. best dealer.and very reliable.well deserve to get a higher postition.not the kind of dealer that would ignore you if you need someting after the deal

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Joe & Charlie were very patient :)

By Jenniferj93 on 4/25/2018 at 9:03 PM.

I was probably one of the worst customers Joe & Charlie have ever dealt with, literally not even a joke either. As soon as we went in Toyota it was my way or the highway. Joe had kept in contact with me and my fiancé for over a year trying to find the perfect car for us, within our budget. And he did just that, but I for sure gave him a run for his money :) Charlie gave us an offer we couldn’t turn down, and Joe was incredibly kind & patient with me. The car we purchased was still dirty inside, but after already waiting days for it, I demanded it be done or the deal was off so it was my fault. And Even though buying our first car was such a hassle for us, Joe went above and beyond for us, and I’m thankful for that. Go see either Joe or Charlie- or both they’re great! :)

I would recommend this dealer.

Overall Rating

1.4  

3   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Used lemon

By Dynita Brown on 4/19/2018 at 9:29 PM.

Fonda wasnt the real problem Adrian Cardenas he lied about the condition of the car, They put us in a car for two weeks and the said bank didnt approve and we were put in car with a million problems. Dont go there if you have bad credit your the bottom of the barrel and treated like xxxx.

I would not recommend this dealer.