Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Great customer service! They were not pushy and let us...

By Kitkatz88 on 10/6/2019 at 4:18 PM.

Great customer service! They were not pushy and let us decide in peace. Fast processing of the sale once we decided. Highly recommend going to Kia!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Taking care of their own.

By Lmeza8875 on 8/4/2019 at 3:42 PM.

I loved my experience at 1st Kia in Simi Valley. Robyn my service attendant was great and everything went according to the line of communication given. She made suggestions for my car maintenance in a way that it showed she cared for customer safety and satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By ziggy on 8/1/2019 at 4:42 PM.

I was greeted by Robyn in the service department and was taken care of immediately with a smile and friendly manner. I live in Glendale (30 mile drive) but refuse to use the Kia near my home. The few times I have been to the Glendale dealership/service department I have been ignored and when I finally got someone to help me I was treated like they were doing me a favor. I purchased two cars from them on the same day. Wish I would have visited the Simi Valley store. Oh well, live and learn.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

DO NOT DO BUSINESS WITH THEM!!!

By disappointed on 7/24/2019 at 5:01 PM. Helped by Guy Ankeny.

Purchased a brand new Kia Sorrento with major issues that required lengthy repairs ... all with horrible customer service and outcomes. Do not purchase your car here or get it serviced. Service department is riddled with staff who are dishonest and utter failures in customer service (esp. the service manager Guy Ankeny). The most recent dealing involved trying to get service records for a vehicle we purchased and had serviced there. We were told to show up in person (as an ID was required) but when we got there, this Guy Ankeny states, "Our job is not to keep your service records." States that it will be e-mailed in 48 hours when another staff the day before stated that it would only take 30 minutes and be ready in the morning. Little does he know it is Kia corporate who asked us for these records.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change service

By Trish on 7/10/2019 at 6:57 PM. Helped by Sang.

Sang is my advisor for my service on 7/9/19. He is very informative, very nice very friendly. I strongly recommended to this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent salesmanship

By RonArouas on 6/25/2019 at 3:50 AM.

We were just fishing Mark B. Closed the deal he made this buying experience truly amazing I highly recommend and would go back for another purchase if he is still there

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Experience

By CarlosE3 on 5/27/2019 at 6:00 PM. Helped by Juan Contrera,Art Alexander.

We are a repeat customer. We enjoy the friendliness of the all the staff and the low pressure sales. 1st Kia staff always make it a comfortable experience when purchasing a vehicle. Our sales team Perry, Juan, and Art were a pleasure to work with. Thank you all

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect every time

By WannaBeHawaiian2 on 4/12/2019 at 8:51 PM.

Robyn, of course....best part of taking our cars for service. She is always a pleasure to deal with, always does what she says she is going to do, and makes sure all work is completed thoroughly and perfectly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New purchase, existing cutomer

By H2Osoul on 3/6/2019 at 3:19 PM. Helped by Jonathan Uhlman, Art Alexander.

Jonathan was great to work with from start to finish. I definitely love the no pressure atmosphere at First Kia, the whole team makes you feel very welcome! I've been using First Kia for several years to service my previous car and will happily continue to use them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good service

By bigj on 1/3/2019 at 8:19 PM. Helped by debbie is great too..

always professional and courteous. Robyn is great and pleasure to deal with. I like dealing with local businesses if I can as long as the quality and costs are comparable. please don't start raising prices unless necessary.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Happy at 1st Kia

By joshkap on 12/23/2018 at 12:12 PM. Helped by Bad with names, but everyone was extremely friendly and helpful.

Everyone was courteous and helpful. In addition, my salesman Omar was very interesting to chat with. Those lag times as the sales manager when back and forth passed very quickly.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Great Salesperson

By Teri on 9/8/2018 at 12:19 AM.

Jesse Trujillo really knows the cars inside and out. When we went on a test drive he went over the car features. When I purchased the vehicle he went into great detail of every feature on the car. Jesse is polite, personable and does not over power you like some dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great, friendly sales team

By ScottR on 8/24/2018 at 2:33 AM.

Jesse stepped in to finish my purchase when my original sales rep wasn't available, showing great teamwork. He was super friendly, informative, and efficient. He took extra time to explain all the features of my new car. The staff here works together to ensure customers get full attention.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By ralph on 8/18/2018 at 6:54 PM. Helped by Sang Bae.

all my concerns and questions are quickly addressed. everyone is helpful and friendly. Sang kept me updated on the progress of my service and solved the problem I was having with my car. THANKS!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Buying our daughter her first car

By Melissa3 on 8/6/2018 at 11:57 PM.

Mark Brody was helpful and easy to work with. If you are in the market for buying a vehicle, new or used, we highly recommend Mark. We had a short amount of time to purchase the car and he made sure that we were his top priority.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By raffeld,stuart on 8/3/2018 at 5:20 PM.

Personnel were courteous and helpful. Jessie was more concerned with my satisfaction than making money on the sale. The staff in total were helpful and were able to get for me exactly what i wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy peasy

By Kuhtreenuh on 5/13/2018 at 5:06 PM.

The whole car buying experience was quick and easy. Everyone was friendly and happy to help. Mark Brody was an absolute pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service experience

By Pattykia on 4/8/2018 at 3:52 AM. Helped by Robyn Rymond.

Robyn R., my service advisor! She is awesome, very thorough and super quick. I had a long list of items to check on and she addressed every one of them and even saved me money on my repairs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By jlealy31 on 3/29/2018 at 9:39 PM.

Thank you for all your help with our purchase of my Kia. This was a third purchase from your dealership and each time has been painless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jimmy was very helpful and directed me to what had to be

By Grace123 on 3/17/2018 at 4:04 AM. Helped by Jimmy Maguglin. Service Advisor.

I have gave this rating because of the service and guidance of the service rep. Jimmy, His informing me of what needed to be done and to bring my car back for a recall that needed to be done and he was very helpful and caring

I would recommend this dealer.