Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and friendly

By Rnljames on 12/17/2015 at 5:01 PM.

We had a great experience buying our Kia Soul and will recommend First Team KIA to anyone who needs a car. When we came in, we were a bit dazed- we'd been in an accident just a few days before and our old car was totaled. Minu was understanding and put us at ease. We never felt pressured or steered into one model over another; rather, he was sure we got to see all that was in stock. He even assured us he could get anything else we wanted, he could secure any combination of colors and features quickly. As it happened we liked one in stock and he encouraged us to drive it for a few hours or overnight if we wanted. Once we were sure what our choice was, he and Marcus didn't waste our time. We felt the process WD streamlined, they had it down to a science. So while they were very friendly, we also had the confidence that they were professionally handling everything. I have already been back and got an accessory, and Minu was off that day but Marcus was there, and by now we feel like old friends. We're thankful we went there, we love our car, and couldn't have bought it cheaper or better anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a 2013 Kia Sorento today. Typical back and forth...

By frozen5 on 4/30/2012 at 12:08 AM. Helped by Antonio.

Bought a 2013 Kia Sorento today. Typical back and forth with the manager about price. But hey..... thats expected. Here is the best part, the haggling took all of 30 mins. I have done my research and knew where I was at and really where they could be. I no kidding had gone to other Kia dealers. And NO ONE was any where close to where these guys came. My whole deal took 3 hours from start to finish. 40 of that was wasted going back to Virginia Beach to get my wife and kids to sign paperwork as my wife and I hate dragging kids to a dealer. My wife is still going on about how when we got back to the dealer the papers were ready to be signed. There was ZERO waiting once her and the kids showed up. We Loved the experience and will tell everyone about the service we recieved !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had been looking at the Kia Soul for several weeks. I...

By Pam McCoy on 3/29/2012 at 6:00 PM. Helped by Brian Foley.

I had been looking at the Kia Soul for several weeks. I went on the internet to research the Kia and to research dealers in my area. My experience with one dealer (not Bay) was very unsatisfactory as in three visits I was given three prices on the same car.The first visit the Kia was $21,000, the second visit the Kia was $17,000and the last offer was $19,000. This was all on the same Kia Soul. Being somewhat discouraged and still wanting the Kia Soul,I continued to look at dealers. I checked Bay Kia on the internet and saw that it was the highest rating with the Better Business Bureau. From there, I made an appointment with a salesman. When I arrived at the dealer, there were very friendly people to greet me. They allowed me to vent about my dealings with the other Kia dealership. I then explained what I wanted, Kia Soul, and what I wanted on the Soul. They checked their records and there was one that was to be delivered later that day. When I was approached about the "deal" I could not believe my ears. The deal was less than the prior offer from the other dealer. Being the skeptic that I am,(the offer seemed too good to be true) I asked about the deal. The response was that they wanted me to have a good experience with Kia. I do not know of any other time that I have left a dealership feeling good about a deal that I had made. (The first car I bought when I was 16, and I hope this will be the last car I have to buy ((I am old now), but I feel I was treated right. From the Manager, the salesman, (Brian Foley), to the business manager, I was treated with respect. I will certainly go there if I ever decide to get another car, and I will and do recommend this dealer to my friends. Thank you Bay Kia! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David Broner at Bay Automotive was very professional,...

By buttarsjoy on 2/21/2011 at 5:46 PM. Helped by David Broner.

David Broner at Bay Automotive was very professional, informative, and willing to find the best deal to suit my financial status. He went above and beyond what he needed to do to get me into a car and got me a better car than I thought I would be able to get.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I have to say that this is one of the worst dealerships...

By RAEZUR on 10/25/2010 at 2:24 PM. Helped by USED CARS.

I have to say that this is one of the worst dealerships that I have ever been to. I admittedly had some financial issues, however I knew that I would qualify for financing. This dealer first of all tried to push a vehicle on me that I didn't want, would not tell me the selling price of the vehicle and then hounded me to put $2500 DOWN on a USED vehicle with high miles. Needless to say, I took my business elsewhere (next door to Freedom Ford) and will never be visitng this place again nor recommending it! Totally unprofessional and a dump of a showroom.

I would not recommend this dealer.