Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally Awesome

By Jonathan Corby on 10/4/2017 at 9:06 PM. Helped by Kera Moore.

This was my second purchase from First Team. I now own a 2016 Nissan 370Z and a 2017 Nissan Sentra. The buying experience was quick and accurate. The staff are friendly and knowledgeable. I recommend buying your next Nissan Hyundai Subaru or VW from First Team. And please see Mark Hardin for the best buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

2017 Altima

By Meghan on 10/1/2017 at 1:33 AM. Helped by Jeff Mattox.

We weren't really in the market for a new car, but after speaking with Jeff Mattox at First Team and looking at Nissan Altimas, we decided to buy. We were treated so well throughout our purchase experience that we wouldn't hesitate to recommend First Team to anyone, and we most likely will purchase there again in the future! Karen Wiseman has been wonderful in following up with us regarding how much we like our new Nissan. First Team really values their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly a pleasure!

By Shannon on 5/16/2017 at 1:28 AM.

From the moment I walked inside I was met with friendly people. Each person I met along the way was professional, knowledgeable, and definitely friendly. They just know how to make you feel comfortable. First Team exceeded my expectations with top notch customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service!

By Coffieldj on 5/8/2017 at 5:16 PM.

Recently relocated to the Roanoke area. The service and help received from Mike has been Awesome. Thanks for the stellar service!! See you soon for my next preventative maintenance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck

By Pro4xguy on 3/2/2017 at 8:30 PM.

Karen did a fantastic job of finding a truck for me. I told her what I was looking for and the vehicles where waiting for me to look at when I arrived.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase and trade in.

By Cathy on 2/20/2017 at 12:39 AM.

Found what I wanted. Ordered specific color and side steps. Teresa kept me advised of delivery and installation of steps. She is knowledgeable and was nice to have a woman go over the operation and using everything I was not familiar with. This is vehicle 5 from first team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We drove 2 hours just to deal with them

By Stahlilama on 2/19/2017 at 11:52 PM. Helped by Mel Dobbs.

We were looking for a first car for our daughter who was turning 16. We wanted the most inexpensive car being sold right now which is the Nissan Versa. We researched long and hard for dealers in the VA/NC/SC area. Many dealers in North Carolina only wanted to sell the 2016's that they still had in stock. In Virginia, many of the dealers played the old tired games of trying to show prices that didn't really exist. They take off the $865 delivery charge to show a low price but by the time you add that back in plus the admin. fees, the price grows $2,000 which on a car of this price is a huge increase. But then we found First Team in Roanoke. We contacted them online and we received an email on a Sunday when they are officially closed. We went back and forth with Mel Dobbs during the week arranging the deal. We drove up Saturday morning, a lovely two hour trip through the foothills of Virginia. Unfortunately my wife had come down with a cold but Mel promised that he would make the process as fast as possible. We were in and out with our new car in much less than an hour, No needless time wasting which was much appreciated. The only regret that we have is that they are a little too far away to get our services done but we will definitely drive back up to buy our next car. Buying a car is the second largest purchase that most people make. Why not make it as pleasant as possible and deal with people like Mel? Even if they aren't your local dealer, make a day trip out of it. You won't regret the decision.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Very good

By Nissan on 1/14/2017 at 10:25 PM.

Tim has great knowledge about cars and he was very courteous, informative and helpful. Overall, I am very happy my experience with the First Team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and quality of Work

By JustinMD24 on 1/8/2017 at 12:32 AM.

I needed to have my oil change and just basic work done, With my request i needed it done on my lunch break so roughly within and hour. They were able to get it done right around an hour so i was a happy camper. Definitely recommend to friends and families.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By aking57 on 12/20/2016 at 1:54 AM.

I LOVE my 2017 Pathfinder!!! I appreciate the care, attention to detail that Teresa and Karen treated Me and My Husband while purchasing our Pathfinder. This is my 2nd new car purchased in a little over a year from First Team. I purchased a new, 2015 Altima but I downsized too soon, so we came back to purchase our Pathfinder. Many Thanks for the hard work of everyone at The 1st Team Dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Team Nissan & Teresa Hiner ROCK!

By dwdavis1958 on 12/15/2016 at 6:02 PM.

I absolutely LOVE my new 2016 Rogue! I appreciate the care, attention to detail, and non-pushy way that the First Team group treats me when purchasing a vehicle. This is my 2nd new car in less than one year from First Team! I purchased a new, 2015 Altima in January of this year but in my heart I really wanted a Rogue! Loved my Altima but when I saw the great incentives for the Rogue I went back and I got exactly what I wanted this time! I am so grateful for Teresa Hiner's beautiful attitude and diligence and for the hard work of everyone at the dealership. Thanks First Team Nissan! We're a Nissan Family for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new 2017 Rogue

By Love my Rogue on 11/10/2016 at 1:21 PM.

The Hodge family has purchased cars from First Team since 1991 and the experiences have always been exceptional. This one was that and more. We traded a car that had been damaged in an accident for a new 2017 Nissan Rogue. Everyone, the body shop, David Dillon, Mike Farrelly, Karen Wiseman, and Teresa Hiner treated us like family. After the accident, one of our first calls was to the First Team body shop because we wanted them to repair the damaged car. They were outstanding help and gave us information on nearby towing companies. They even offered to help with transportation. To decide whether to repair our car, trade now, or trade after the repair, we asked First Team to give us information on a few cars that we liked very much. This is where exceptional people became truly stellar friends and family. David, Teresa, and Karen helped us work through decisions by providing repair vs trade-in alternatives. Karen and Teresa worked with my wife, explaining the features of each car that we were interested in. When we reached a decision to purchase a new 2017 Nissan Rogue for my wife, I checked car values and repair estimates on-line and was most impressed with the deal First Team gave us. We love the new Rogue and appreciate the tremendous assistance that we were given. We made this review a little longer in an effort to express our gratitude to First Team and great people. Thank you all very much. Sue and Elmer Hodge

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Lindaov on 11/8/2016 at 12:54 AM. Helped by David Dillon.

We had an excellent experience at First Team. Everyone was very helpful knowledgeable patient courteous polite I would recommend this dealership and employees to my friends and family. Teresa was extremely helpful and we enjoyed working with her very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By JillMarie15 on 9/17/2016 at 10:34 AM.

Teresa Hiner was absolutely amazing. This, by far, was our best car buying experience ever! Teresa genuinely cared in helping us find the perfect vehicle for our wants and needs. Highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fortunate buyer

By Randy Morris on 9/4/2016 at 12:52 PM. Helped by Keith Kelso,.

My review starts back in 1988. My wife and I purchased one of the first vehicles David Dillon ever sold. Since then we have purchased many more vehicles, but not all from First Team. With that being said, in our mind you can not find a better dealership to work with. Given the chance, they will resolve any issue you may, or may not, have. In my 28 years of buying experiences, First Team has proven to be above and beyond any other dealership, hands down. Where else can you go and develop a relationship with an auto dealer for over 28 years? and that has personalized service.My wife and I always refer First Team Auto Mall to anyone looking for their next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptionally wonderful buying experience!!

By MariaDBK on 9/2/2016 at 7:42 PM. Helped by Tiffany Hickman.

I was welcomed by Kevin Johnson as soon as I arrived and he stayed with me through every step of the buying process. He was not pushy to make a sale but was very friendly and knowledgeable about the vehicle I was interested in purchasing. Mike Farrelly and Tiffany Hickman were very helpful with the paperwork and all of the warranty information regarding the 2016 Versa Note I purchased. Mike Farrelly even blue toothed my phone to the car and retrieved items from the vehicle I traded in for me and helped me put them into my new car, he even retrieved items I had forgotten in my trade in after leaving the lot and put them in a box for me to pick up.. Allen Perry put great effort to ensure that my payments were very affordable for me. Mike Farrelly called a few days after my purchase to see how satisfied I was with the car and to see if I had any questions about anything. Mike Munsey even called a few weeks after my purchase to verify that I was still happy and fully satisfied with my purchase as well. They treat their customers like family there, they offered me something to drink and snack on while going through the process of purchasing my automobile. I never felt pressured and they were very concerned with my complete satisfaction with the Versa Note I purchased. After dealing with them I wouldn't consider going anywhere else to purchase a vehicle. A+++ Service!!!!! I would give them 10 stars if that rating were available.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Personalized Service beyond anyother dealership Repeat custo

By LMorris on 8/23/2016 at 7:34 PM. Helped by Keith Kelso.

They take customer service and quality of care to the next level.. Zach could tell me everything about all three Nissan that I chose to test drive. Finance was awesome, did not take but a few minutes to have approval and with the electronic paperwork I didn't get writer's cramp!! The car delivery with Karen and Zach what a "1st" team experience Karen is provides a high level of customer service right down to removing my window sticker and saving that memory for me. Thanks 1st Team for everything! LMorris

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasantly surprised

By nicki321 on 8/24/2016 at 2:41 PM.

I was initially hesitant to take my vehicle to a dealership, expecting exuberant prices and "selling" of services that weren't really needed. The technicians were very thorough with my vehicle and pleasant to work with. I was also very impressed with the car wash at the end! Pleasant experience and I will be returning.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went above and beyond

By RicknVicky on 3/29/2016 at 6:17 PM. Helped by Horatio Doregos.

We purchased a 2016 Nissan Rogue from First Teal Auto Mall and sales person Horatio Doregos. We were very impressed with the detail explanation of how the vehicle operated and the functionality of the Nissan Rogue. We were also impressed how everyone made us feel so welcome and seemed to really appreciate our business. Thanks again First Team Rick and Vicky Stover

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience EVER!

By dwdavis1958 on 1/26/2016 at 2:36 PM. Helped by Linda Hamelberg.

Hands down, the BEST part of my experience at First Team Nissan was having Linda Hamelberg as my sales person! Her knowledge, professionalism, bright personality and providing me with great useful information made the process painless, not pushy in any way, and fast! With Linda's expert assistance I was able to drive off the lot in a brand new 2105 Altima! Love this car so much! I have already recommended Linda and First Team to at least 20 people!

I would recommend this dealer.