Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
3.5  
Friendliness
3  
Overall Experience
2.3  
Price
3  
Quality of Work
3.5  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people to do business with !

By Beach427 on 7/20/2018 at 10:22 AM. Helped by Glen Askew and Mike McCoy.

When you visit see Glen Askew great person to work with. He made the car buying experience the easiest it’s ever been for us

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

2nd Time - TOO LATE AGAIN - Male Focused Sales Team

By EDUCATED AND PAID on 11/10/2017 at 11:12 PM. Helped by Mike V,.

11 Years ago I shopped at First Team Toyota Dealership in Chesapeake, they were so interested in talking to my husband, that they lost the sale. Not realizing that in todays society many women earn a great deal more than the man and have more buying power and better credit scores, their team got caught up in their typical sales tactics, that they didn't realize who had the bankroll. That same day, 11 years ago I went to a dealership in Hampton and purchased the same Avalon that I test drove in Chesapeake from a new salesman that was new to the area and was not yet tainted by the male centric attitudes in Chesapeake. Due to 95K+ income and 800+ credit score, and 10% net to debt ratio, and my keen ability to research and determine used car value, it was the easiest sale he ever made. As usual the Chesapeake salesman back then blew my home and cell phone up like crazy the following week, but was too late. History Repeats Itself: I decided to give First Team Toyota Chesapeake another shot as I'm purchasing a car for my daughter, same thing, Mike V. was polite, but focused on my husband even put my husbands contact info in the system as if he would be contacted for the purchase. When the sales Manager wouldn't even consider a negotiated price on the car with 44K miles on it and a rear bumper that was beat up, but immediately got chummy with my husband as if he were buying the car. I politely got up and will purchase the same vehicle in Hampton "AGAIN" I win either way, Salesmen/Sales Managers of First Team Toyota Chesapeake , Don't bother calling the Boones next week, you will be Too LATE AGAIN.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Service department

By Richard on 11/2/2016 at 4:20 PM. Helped by Neil, service manager.

Towed a Toyota truck here with a leaking brake line. They said they couldn't fix it. Tried to sell me a new truck. Toyota dealership very disappointing

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Bought a 2015 Toyota 4Runner SR5

By Dad23665 on 11/21/2015 at 9:34 PM.

I bought the 4Runner from them while I was transitioning from overseas. They met my specific requests (i.e., color, type, model, etc.) with no hassle and at no time did they attempt to sway my decision, but instead insisted they would find the exact match...They did!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Liars are us

By Charlesbarkerisbetter on 7/4/2015 at 5:51 AM. Helped by Carl Logan.

My title should be their names. We went there wanting to buy a truck and when we went to this dealership they did not have the truck we wanted. They begged and pleaded for us to sign a contract on a truck that wasn't even there yet. When the truck finally did arrive, they wanted us to put a deposit on the truck to "hold" it. We were told that the check would not be deposited. We found a better deal and bought a truck elsewhere (you go, Charlie!!). Needless to say ,the dealership was mad and deposited the check anyway. I am glad I did not trust my years of Toyota ownership to these lying people.

I would not recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

Disappointed

By Rawitt on 8/30/2014 at 2:38 AM. Helped by Chris.

I entered this dealership with the intention of buying a used Ford F-150. The dealer was very nice but was supposed to follow up with me on a Ford F-150 Lariat that just came in. After shopping around my husband and I were pretty much sold on the one on their lot. I finally had to follow up with them because I never heard back and in the process of texting the guy that we were dealing with I caught him in a lie. As of right now he has still left me hanging. This would have been an easy sell for them because we already had our minds made up but at the end of the day, we feel that they don't want our business. We have continued our search and decided to rule out anything from First Team.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Chris was great! He made this stressful car-buying...

By ronettaws1 on 9/29/2013 at 3:01 AM. Helped by Christopher Demaar.

Chris was great! He made this stressful car-buying experience a delight. He was busy with other customers when I arrived on the lot, but that did not prevent him from greeting me and finding out what my needs were. I felt he made each customer he was working with feel significant and special. Not to mention it was less than forty-five minutes before closing time when I arrived, never once did he rush me or appear to be impatient or frustrated with my indecisiveness. I was not satisfied with the first couple of vehicles I test drove, and Chris encouraged me to continue to shop beyond dealership hours. I, indeed, found the car for me and am completely satisfied with my like-new 2011 Camry with very low mileage might I add. I'd visited several other dealerships before arriving to First Team Toyota that will remain nameless. The only reason I did not purchase from one of those dealerships was due to poor customer service. Chris Demaar knows customer service. Being a REALTOR and knowing much about customer service myself, I absolutely appreciated the service he provided to me and that I witnessed him provide to others, his product knowledge and tasteful sense of humor. I would gladly refer him to family, friends and strangers. Thanks, Chris. Keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service

Great experience. Bartley was the salesman that I dealt...

By PBA on 9/3/2013 at 10:29 PM. Helped by Bartley Barefoot.

Great experience. Bartley was the salesman that I dealt with during my visit. He was very easy going and personable. He was all around GREAT to work with. I will defiantly be back to see Bartley for future vehicle purchases. I recommend that you go to first team Toyota and ask for Bartley.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome purchasing experience! This was my 1st time...

By crystaljones757 on 7/31/2013 at 4:16 PM. Helped by Richard Eisenhowser & Ray "Make a Way" Sims.

Awesome purchasing experience! This was my 1st time purchasing a new car, but it was the smoothest car purchase ever in history! Thanks also Tommy Brady for your help with setting up my Entune, even though you weren't my salesperson. You rock & you all put the "T" in team. I promise to send you guys lunch or send you to lunch soon! Blessings to you all.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price

After purchasing a vehicle from another dealership, I was...

By RSGroves on 1/4/2013 at 4:43 PM. Helped by Mr. Chris Demarr, Mr. Joe Gardner.

After purchasing a vehicle from another dealership, I was filling out a customer satisfaction survey for Toyota. I forgot the salesman's name I was dissatisfied with at First Team (Mr. Chris Demarr) and called to get his name from the receptionist. I described him and the receptionist forwarded the call to Mr. Demarr. I hung up after partially hearing his name. I then called the receptionist to verify his name ensuring it was spelled correctly. I then received a call from Mr. Demarr. I told him my name and asked him not to contact my home again. He called back and I told him again not to call. There is something wrong with this guy- who does this? I called his GM and explained the situation. I explained that Mr. Demarr seems to be mentally unstable and I'm fearful because I have a family and he knows my address and phone number. He said he would talk to Mr. Demarr and that he would never contact me. However, there is something serious wrong with Mr. Demarr and I don't believe that this will be the last I hear from him. I still can't believe that an auto dealership would put up with such nonsense. Please be cautious if you should deal with Mr. Chris Demarr of First Team Toyota!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Hampton Roads is filled with car dealerships and in my...

By Kt757 on 12/8/2012 at 12:43 PM. Helped by Tommy Brady.

Hampton Roads is filled with car dealerships and in my life I have bought from several from Hall to Phillips Mercedes. Our experience went beyond excellent with First Team Toyota. They are consummate professionals and incredibly easy to work with. Their inventory is outstanding and their pricing is clear, fair, and easy to understand. We bought two vehicles from them in the same day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I visited First Team Toyota in May of this...

By tunnelboy on 12/13/2011 at 1:58 AM. Helped by Christopher DeMaar.

My wife and I visited First Team Toyota in May of this year. At that time we owned a 2010 Buick Enclave but was in need of a second car. We were greeted by Chris DeMaar. We were over whelmed by his friendlyness and knowledge of all the cars. We have never experenced a more truthful sale person. We bought the Camry and a month and a half later we went back and bought the 2011 Avalon from Chris. We truly believe the dealership is the very best in the area, we have delt with quite a few. Chris has given us outstanding customer service. Chris keeps in touch with us and is willing to help with all our needs. First Team Toyota is truly deserving of a 5 star rating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I went in to First Team Toyota to look at new Prius's...

By andy5326 on 11/18/2011 at 1:08 PM. Helped by Tommy Brady.

I went in to First Team Toyota to look at new Prius's just to get an idea of how much they cost, to help gauge the price of a used one. The salesman, Tommy Brady, was very helpful, providing excellent information about the cars and answering all my questions. He offered me a test drive and I took it, said thanks, and left (I was on my lunch break). At no time did I feel pressured. Later that day I came back to see what kind of offer I could get and in no time at all Tommy Brady and First Team Toyota gave me a very satisfactory offer and I was driving my new Prius home in about 2.5 hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ron Jones listened to our requirements and found exactly...

By Abby2012 on 11/13/2011 at 7:41 PM. Helped by Ron Jones.

Ron Jones listened to our requirements and found exactly what we wanted. He was very accommodating and knowledgeable. This car buying experience was actually enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scott was very patient and understanding and took the...

By haleyv on 1/11/2011 at 3:55 PM. Helped by Scott Gallagher.

Scott was very patient and understanding and took the time with us in the choosing and purchase of a new vehicle. I will be very happy to refer him to friends and family. Outstanding customer service from Scott Gallagher! Thank you for helping me get my Highlander.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I felt tremendously knowledgeable after Shawn Peterson...

By Johnris6 on 1/6/2011 at 7:41 PM. Helped by Shawn Petersen.

I felt tremendously knowledgeable after Shawn Peterson walked us through the vehicle and he was very professional. The dealership was very forthright with all of the information on the car. They gave us important information without having to ask. Highly recommended.

I would recommend this dealer.