Dealer Reviews

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Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Tony Hall is the best Salesman we have dealt with!

By hoped on 3/20/2017 at 5:28 PM.

We purchased a VW Jetta and drove 2 different cars, months apart and Tony was patient and very helpful during the whole process. We will definitely be returning to him in the future for our next vehicle! (This says First Team Hyundai, but it was actually First Team Volkswagen)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of New Car

By Katie1234 on 3/19/2017 at 3:36 AM.

We had an excellent experience. Everyone who worked with us was helpful, patient, informative and p[professional. The entire process resulted in exactly what we wanted and was handled very efficiently. At no time did we feel that someone was trying to sell us something we did not want. We always felt like they understood what we wanted and were attentive to those wishes. ( Note the system below has listed Hyundai and will not let me change it but I purchased a VW )

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

New Car

By janejetta on 3/16/2017 at 6:03 PM.

Duane Emerick made the experience of buying my new VW Jetta a great one. The team is friendly, knowledgeable and very helpful. Concerns were handled promptly and efficiently, including concerns about the process itself. I would recommend First Team VW to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Team work

By sandy on 2/17/2017 at 5:09 PM.

Tim Foutz was thorough and made the experience of buying a car easy. He walked us through everything that we needed to do. He introduced us to other team members, who explained the different aspects of the car we purchased. All-in-all an excellent team effort.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice experience

By Mattsebas on 1/6/2017 at 9:16 PM.

Easy, helpful, friendly experience. Would recommend. Sometimes looking for new cars can be stressful, but Tim made it easy going. Great, thorough test drive too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service & To the point!

By jhd on 12/30/2016 at 5:01 PM.

From the first conversation on the phone to finalizing the everything at the dealership, Tim was great, to the point, and relaxed. There was never any pressure and he was very patient in answering all of our questions. He offered to show us comparisons, and went through the ins and outs of other vehicles we were curious about. And, as we didn't have much time to shop around, he did his very best to expedite the process. Overall, Tim was super friendly, accommodating, straight forward, and simply gave us the bottom line without any rhetoric or loop holes to discover later–exactly what you hope for in a new car buying/leasing experience!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No Pressure, very patient and easy-going

By David Seamon on 12/28/2016 at 12:15 PM.

My wife and I popped in to the dealership on Peters Creek Rd to look at the pre-owned inventory, not knowing exactly what she would like. We just knew she had excluded certain colors, actually many colors, to where the possible choices quickly became limited. Tim was great at steering her toward a black 2015 Rogue, which is a mid-sized SUV by Nissan. All in all, an excellent vehicle for her, and I'm grateful he talked her out of the much more expensive Sequoia that was on the lot!! Tim was knowledgeable, candid, patient, efficient....basically we couldn't have had a better buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service here is great!

By Margarita1210 on 10/8/2016 at 2:41 PM.

Harold Woody was very friendly, accommodating, courteous. He and his crew are fast and efficient. I would definitely recommend to not try and cut corners with your maintenance needs all ways bring to first team they are definitely knowledgeable, speedy but most of all efficient. I for one will never go any place other that First Time to service my car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Kara Norton on 4/15/2016 at 2:52 PM.

I had a WONDERFUL experience and walked away the proud owner of a new Jetta. Jason Garner is an AMAZING salesman and made the experience even better! He went above and beyond. I will definitely recommend him to anyone looking for a car! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By reynolds2016 on 4/7/2016 at 11:46 AM. Helped by Harold Woody.

We bought our 2011 Volkswagen Tiguan a few years ago and love it. It is so fun to drive. We never owned a VW before. The service at First Team is # 1. We highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales-New

By luv4chelc on 11/18/2014 at 7:31 PM. Helped by George Thompson & Jeff Spencer.

This was my 2nd purchase of a new vehicle from First Team Auto Mall. With the help of finance Manager Jeff Spencer and Salesman George Thompson, My experience was pleasant. They stayed late to accomodate my needs and get me driving home in a new 2014 Jetta. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Staff and Awesome Staff

By JPWTDW on 11/7/2014 at 1:47 PM. Helped by Mel Dobbs, Harold Woody, Juan Rameriz.

Absolutely no B.S. and no haggling. Best car shopping experience EVER. I have never had "fun" during the process of buying a car until now. They are very informative efficient and friendly.They run like a well oiled machine; There was no sit and wait. We toured the shop where Harold Woody talked to us about our new car. Juan Rameriz in financing made us very comfortable and made the whole nerve wracking finance thing a breeze, and we had a blast. Our salesman Mel Dobbs was patient, kind, and made sure we knew the ins and outs of our car before we left the lot. We will never shop anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased!

By Tammy117 on 10/22/2014 at 12:52 AM. Helped by Mel Dobbs.

Bought a new Volkswagen for our daughter yesterday and it was such a pleasure to work with our salesperson Mel Dobbs. He worked so late making sure my daughter had everything she needed to feel comfortable with her new car. As a parent, I was very impressed with this kind of dedication. Will recommend this dealership and him to anyone that I know that is looking for a great car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our experience was smooth and painless. We were greeted...

By srcampbell678 on 1/22/2014 at 6:09 PM. Helped by Justin Johnson.

Our experience was smooth and painless. We were greeted by smiling, helpful, faces - something that we didn't get at a few other dealerships in the Roanoke Valley. Justin was able to answer all of our questions and was ready to help us. He was knowledgeable about the cars and could answer our questions. We also didn't feel pressured to buy a car - something that we truly appreciated. We would definitely recommend buying from First Team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff! Went out of their way to make the sales...

By andrew926 on 6/27/2013 at 11:48 AM. Helped by Steven Waskey; Chip Bennett; Kera.

Great staff! Went out of their way to make the sales experience excellent! Would recommend to anyone! One thing I like best was there was no one telling us why VW was a better brand. In previous experience, I felt pressured by other dealerships why their vechiles were better. Thanks so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very well pleased with the entire buying experience and...

By lewisjones on 9/21/2012 at 8:59 PM. Helped by Tom Morgan.

Very well pleased with the entire buying experience and delivery of my new car. Tom Morgan and the entire team did an outstanding for my wife and myself. I have purchased 6 vehicles from First Team and every time they went out of their way for me in every way. The name "First Team" means just that first rate and a team effort thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very friendly and professional folks to work with.... ...

By lroberso on 6/26/2012 at 1:22 PM. Helped by Harold Woody.

Very friendly and professional folks to work with.... Had recall on VW Beetle, called to make an appointment and service manager found another recall and both were taken care of....Very clean waiting area... If there are other needs for my car, I would definitely go back to these folks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience with first team auto mall started with some...

By buknrutt on 6/7/2012 at 3:16 PM. Helped by doug gallion.

My experience with first team auto mall started with some emails about cars I had viewed on their website. Every email was answered promptly with all questions answered. The prices listed were very competitive and their used cars seemed to be of better quality and condition than the other dealers I had contacted and visited. Upon arriving at first team I was surprised at how Big a difference there was between them and the other dealers as far as how I was treated. They made it obvious that my business was very important to them. I wasn't looking to spend a lot of money on a high priced new car and they gladly showed me the car I was interested in without any hassle or pressure to spend more. I could go on and on about how great this experience was but let me keep it simple by saying this is the best dealership I have ever bought from and the service department has been just as outstanding as the sales team. Don't hesitate to give Doug Gallion a call and let him help yourself with your next vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Had a great experience last week. I took our new Subaru...

By AviJoshi on 5/28/2012 at 5:25 AM. Helped by Eric Horn.

Had a great experience last week. I took our new Subaru Forester for a recall repair. The Service manager Eric Horn was berry courteous and professional. He took care of the repair and the whole process was effortless. I strongly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, courteous, and efficient service. Very prompt...

By efellin on 5/25/2012 at 2:38 PM. Helped by Mr. Woody.

Excellent, courteous, and efficient service. Very prompt appointment taken and timely completion of service as promised. All questions answered. Vehicle was found washed and cleaned.

I would recommend this dealer.