Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Emkat on 7/15/2019 at 2:35 PM.

My service advisor, Jack, was Johnny-on-the-spot with my check in and keeping me informed. All of my concerns were addressed and I was back in the driver's seat promptly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommended

By Neda on 7/14/2019 at 2:41 PM.

I am very happy with the quality of work done in this place! :) Great sales and great service! Excellent customer service. I would definitely go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An outstanding buying experience !!!!!

By Bob and Marcia Clark on 7/13/2019 at 9:02 PM.

One of the best auto buying experiences of my life. I would absolutely recommend this Honda dealership. Nik Barrows is an outstanding sales representative, extremely helpful, and very knowledgeable of the CR-V features. I started my purchase by phone on Monday morning, and by 7:00pm the car was in my driveway. Nik's follow up skills are awesome, and I have recommended my friends to Nik and your dealership. Bob and Marcia Clark

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely satisfying,

By lauren on 7/13/2019 at 4:12 PM.

Ty, my service rep couldn't have been more helpful and kind. That's huge. I had an appointment. and was seen right away. There were several people attending to my car; checking fluids, tires etc. Impressive. The waiting area is comfortable and spacious. They even have really good coffee and snacks and games! My service took awhile and they had a banana when I needed it. This is what service is all about. Well done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Denisebr27 on 7/13/2019 at 4:10 PM.

Anthony was very friendly an efficient I couldn't leave my car because I need it for the other day so he make it possible to be ready the same day. I waited about 3 hours but It wasn't bad because they have the snacks and drinks service which I loved. By the way the older lady that works at the drinks area makes the best coffee ever. Thanks First Honda for that extraordinary customer service that you have.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change and tire rotation

By satisfied on 7/11/2019 at 7:07 PM.

The service advisor was helpful and clear about my Fit's condition. The service work was completed on schedule and there are not problems with it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first enjoyable car buying experience

By brad.buchanan on 7/11/2019 at 4:12 PM.

I've bought half a dozen cars and this was the first time it was fun. Alex Herrara made it easy and was knowledgeable and helpful about the variety of car options. Super nice guy, and very responsive over text while I was working with some other dealerships. He worked hard to get me a good deal and make sure I was happy with the car, and then did a good job of helping me customize all the technology features. Manny Jaladoni was the finance guy and I really appreciate he didn't try to upsell me some expensive package I didn't need. I only drive about 7,000/year and so it didn't make sense to pay a lot for extended warranties. I have been to dealerships before where they pressure you to buy them, and it was nice to get the info and an honest recommendation that was best for me and not for the dealerships bottom line. Trudy was the accessories specialist and explained the different options and was patient with all my questions. I even signed up for the tinted windows upgrade for the first time and I love them. Even our barista, Sarah Neil, made it fun with a popsicle for my daughter and a tasty Frappuccino for me. The dealership has lots of fun activities and free snacks/drinks for the kids, which was really nice. My daughter and I played ping pong, foosball, video games, etc. while we waited for them to get the car ready. I wasn't ready to leave when they brought the car out. It looks great and is fun to drive. We bought our car from this dealership about 8 years ago and it took ~4 hours. I was in and out in under 2 and half hours even with window tinting added. Thanks! I usually take my car to PepBoys for service, but I look forward to bringing it hear for any work in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!!! Fast friendly no hassle service.

By Happy Customer DS on 7/11/2019 at 2:41 PM.

Brandon was excellent. He made car buying a fun experience. Loved the snack bar. I will recommend this dealership to all. We were just going to look but Brandon was helpful so we bought.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had an excellent experience at First Tx Honda

By CW3825 on 7/10/2019 at 3:59 PM.

Took our Odyssey in for service and had Anthony Herrera for my service rep. He was great! Super nice and friendly. He had a tech ride with me so I could explain the problem. I’m sorry I can’t remember the Tech’s name right now but he was very nice and knowledgeable.he determined right away what was going on. I had to leave it for several days. Loved the new loaner Pilot I got to drive. Anthony kept me updated throughout the process. I bought my van in 2013 at First Tx Honda. I continue to come back for service. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Fast and helpful

By Benmont on 7/7/2019 at 9:33 PM.

I had a busy day at work and Jack got me in and out quickly. Getting an Uber to and from work was a big help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy, friendly, and fair!

By BryanF on 7/5/2019 at 1:10 AM.

Nik was absolutely great to deal with. When you are looking for a great purchasing experience where you are a customer rather than a target, look no further. Nik was knowledgeable, polite, and professional. A true pleasure to deal with. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service at First Texas Honda

By Chetan on 7/4/2019 at 2:55 AM. Helped by Mark Bond.

Every time I come to First Texas Honda to get my car serviced the service advisors are attentive and ensure my car is getting all and not more of the servicing that it needs ensuring my car will run for a long time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Awesome

By Elizabeth on 7/3/2019 at 4:39 PM. Helped by Mike the IT guy, that was super patient teaching me how to use all the features on my new car.

We worked with Howard Shaw and so glad we did. Buying a car can be stressful, and the people at First Texas Honda took that stress away. Thank you for finding the right vehicle for me, that I love to drive! Ya'll are the best!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you First Texas

By Phil on 7/3/2019 at 2:52 PM.

Thanks for the continued great service and customer care from First Texas Honda! This is my second Honda bought and serviced there. Always impressed with FTH!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great!

By LindaG68 on 7/3/2019 at 1:17 PM.

Ty did a great job letting me know what needed to be done and kept me informed as to what was happening in a timely manner. It was a great experience.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Great Service Team HORRIBLE BDC Reps

By ATX 2020 on 7/2/2019 at 11:08 PM.

They like to use the bait and switch tactic. They utilize a BDC department to schedule service but once their is a discrepancy, you don't have anyone to hold accountable because of this business model. I ended up going to RR Honda and LOVE them. So much I bought my son a vehicle from there and they have been honest and easy to work with. The BDC department manages all of the Continental Auto Group here in Austin and the manager is CH, yes the person that left a five star review here. Shady AF. Fortunately I put the connection together before pulling the trigger on my partners Infiniti Q60. We will make the trip down to San Marcos before doing business with people like this. STAY AWAY!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership Ever!

By Blue Rose of Texas on 6/13/2019 at 3:56 PM. Helped by The lovely woman who emailed and texted me on Sunday....

I grew up in a dealership where my dad sold new Cadillacs for more than 50 years. He earned repeat business by lavishing care on his customers. As a family friend said after Daddy died, “He serviced them to death.” Daddy went through 3 owners at the same dealership, so I have a pretty good sense of what does go on and what should go on. First Texas Honda is a great example of what should go on. The salespeople do not work on commission, so there is a partnership, rather than an adversarial relationship. I had choices, I had time to think and ask questions, I got a great interest rate (a full point lower than my credit union!) and my new car was ready the same day. First Texas Honda is perfectly named: they are first in my book! Ask for Amanda in Sales and John in Finance. You will be happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nik was amazing

By Lcbrotman on 6/24/2019 at 3:48 AM.

We had such a wonderful and positive experience when we met Nick at the dealership. We had called ahead and told him about the car we were thinking of purchasing. When we arrived, the car was parked out front - Nick made the purchase of our Honda Civic a pleasure. Everything was handled with such finesse. He went out of his way to be sure we were happy and followed up with us to be sure we were happy. I would buy another car from Nik in a heartbeat!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty Service

By James on 6/23/2019 at 9:05 PM.

Wes was able to get the truck in quickly and get the issues identified. Once this was done it was all up to Wes and Allstate. We made sure that was taken care of and the truck came back on the expected date with no issues.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

Review

By umakrishnan on 6/23/2019 at 10:23 PM.

Fred has been one of the greatest employee to interact with. In general, others are too busy and do not have the time to discuss with patience. Fred made good sensible recommendations for all the things I need to get done on my car.

I would recommend this dealer.