Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
5  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Quality of Work

In and out so fast

By Mary123 on 9/21/2017 at 7:57 PM. Helped by Natalie in service dept..

I had to go to Fitzgerald auto mall to pick up a tag bracket. Natalie came over to me as I sat in line and said someone will be right over. She was right. She had me out of there in no time. Thank you so much Natalie.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Herb Hardy was amazing!

By jrandlolo on 9/20/2017 at 2:43 PM.

Herb was outstanding and helped me finance and drive away with the truck of my dreams. it wasn't that long ago, this dealership was in dire straits, but now I would recommend it to anyone. Thank you Herb!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience Once Again

By jkboulay13 on 9/2/2017 at 11:38 PM.

I can honestly say that Herb Hardy is the only salesman that I have bought more than one vehicle from. The reason, Herb goes out of his way to make sure that you are getting the vehicle you want as well as at the price you want. He is a straight shooter, open and honest. Never once I have I felt pressured by Herb to make a deal that I didn't want. He understand that if you treat people right and you make the buying experience less stressful, you'll more than likely earn a repeat customer. This is my fourth vehicle from Herb and the Fitz Team and each time there has never been any issues. Herb, Thank You for the fantastic experience once again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Very pleased

By Mary123 on 8/24/2017 at 2:49 PM. Helped by Robert Smith.

I was very pleased with Robert Smith. He was very pleasant and easy to talk with. We even laughed a lot. I ended up buying the car I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding salesman

By Blackhawk_0810 on 8/16/2017 at 6:49 AM.

My last experience was absolutely the best. Mr. Hardy explained what my options were for leasing a vehicle. The process was smooth and enjoyable. I was able to get the truck I had dreamed of. Mr. Hardy is the best salesman around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Donna always goes above and beyond

By Robin Graves on 8/16/2017 at 3:02 AM.

This is our 3 vehicle now with Donna Allen she is a riot and so helpful, we love working with her. This pass time around my husband decides at 730pm he wants to trade his truck in for a new truck. He messaged Donna and she waited for us when she would of been off at 9pm. We got there she had us hooked up with 3 trucks to look over and we found the perfect one. Thank you to Donna and team for staying late dealing with us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Jeep Wrangler Unlimited Freedom Edition Oscar Mike

By 2014 Oscar Mike on 7/26/2017 at 12:00 AM.

Many years ago I owned a 1977 CJ5 and enjoyed it a great deal. I had always liked the newer four door Wranglers so I stopped by Fitz on my lunch break to see how the Jeeps had improved and to see what the going rate was. I was greeted by Mr. Keyvan Aarabi. He was courteous, professional and had a handle on Jeep product knowledge. He showed me the entre range of the Wrangler Unlimited Jeeps that were available on the lot. A used Jeep Wrangler Unlimited Freedom Edition AKA "Oscar Mike" caught my eye. The following day I made an appointment to get more information on the Oscar Mike and to see if we could work out a deal. I must admit that this was one of the smoothest transactions that I have experienced when buying a vehicle. No games! The no-haggle bottom line price on the lot was the ticket. The entire process was a 10! Sales, finance etc. were all top notch. I highly recommend Fitzgerald Lexington Park MD. BRAVO ZULU!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

2017 Cherokee Latitude

By Mike Weinke on 7/5/2017 at 1:45 AM.

Donna and Dewayne are consistently professional and a pleasure to work with at this dealership. As long as those two are working there, I will probably purchase again some day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By squidtracy on 6/29/2017 at 4:43 PM. Helped by John, Nick.

I recently brought my car in for routine service and also had concerns about the vehicle. Upon entering the service area I was greeted by John and my vehicle was promptly input into the system. The service writer (John) was very polite and courteous and asked if I had any specific questions or concerns about my vehicle and I told him that yes, I did and explained my concerns which he noted prior to the car going back for service. Once the service was completed the Technician (Nick) brought the car out and explained the service that was completed and also took time to answer questions that I had concerning the vehicle. The service advisor and technician were both very friendly and courteous and listened to everything that I had say about my vehicle and answered any questions that I had fully. I left the service department that day feeling very confident that my vehicle has received a complete and total servicing and my questions were answered thoroughly and completely. I will most definitely bring my car back and all of my vehicles for service in the future !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Need More STARS

By squidtracy on 6/29/2017 at 4:05 PM.

I have purchased many cars and of all of the cars that I have purchased, I can only remember the name of one Salesman Herb Hardy. Herb has always been very open and honest in every aspect of any of my car purchases which has proven to me that he is a man of absolute integrity. I have purchased vehicles through Herb from other Fitz dealerships in MD and PA and each time there has never been any issues. Herb makes car buying very painless and actually fun which is rare because car purchases for me in the past were about as fun as having a root canal performed. This is why there needs to be a sixth star on the ratings !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By Joey653 on 6/29/2017 at 12:37 PM. Helped by John Murray.

Service rep was totally knowledgeable. Very friendly and courteous. I would say my experience is better than the other dealerships and service centers I've been to. I'm definitely going back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERINCE

By J. Wheatley on 6/27/2017 at 2:35 PM. Helped by Amii Ridgell.

We recently bought a Jeep Renegade from Amii Ridgell at the Lexington Park, Maryland location. We did the deal over the phone. Amii had the wonderful Jeep ready for us to pick up. We were in and out with the new Jeep in an hour. What a GREAT experience with a wonderful Sales Associate Amii Ridgell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good review

By Jamessandy on 6/23/2017 at 2:05 PM.

Were good sevice thank thanks thank you fitzgerald is a great plave to be and the truck is wonderful thank you thank you bye bye

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new Jeep Cherokee

By Jeep on 6/18/2017 at 11:06 PM.

I appreciated the professional staff and courteous approach. Their straight forward business approach is exactly what I was looking for. Keyvan listened to my needs and exceeded my expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Dealership

By Cayananjm on 6/9/2017 at 9:50 PM. Helped by Joe Kodluboy.

Our salesman was Joe Kodluboy he was awesome such a pleasant polite young man got us the car we wanted and a great deal. Also Dwayne Dickens the finance manager was as amazing as well ....such nice friendly people! Best and easiest experience buying a car. I will recommend this dealer to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best car buying experance

By John Mertz on 5/30/2017 at 12:52 AM.

Went in to look at a Jeep with my trade-in Herbert Hardy asked if he could me Help me I stated that i was there to look at the blue 2016 Jeep Rubicon I saw on-line. Herb said sure let me get the keys. So couple hours later I'm driving out in a new Jeep that I just adore. Herbert was so helpful that I felt like I was talking with an old fiend of many years.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

How to sell a car!

By Mommies1218 on 5/25/2017 at 4:29 AM. Helped by Robert Smith.

We've bought many vehicles over the years but this experience was fantastic! Robert Smith was thorough and extremely kind. He was knowledgeable and went above and beyond to insure we were satisfied. Dwayne (Finance) made the experience seamless and insured that we understood every aspect of the buying process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and staff!

By Rizz K on 4/29/2017 at 4:57 PM. Helped by Bill, Michele, Judy and Dewaye.

I have owned/bought more than 50 cars in the past thirty some years and my last purchase, from Fitzgerald Auto Mall in Lexington Park, MD, was the best car buying experience. The personnel: General Manager, sales person and finance manager (Bill, Michele, Judy and Dwayne) were all superb at all levels. From the very start, Bill was honest and did exactly what he said he would do for the car that I was going to buy from him. He provided me with all of the needed information before even going to the dealership since it was two hours a way from my home. His honesty made me do business with them, not the price of the car! I wanted to know exactly what to expect prior to driving that far to buy the car. Not a SINGLE dealer in Northern Virginia was willing to give me the total price and were all zigzaging, but Bill did not do that and was very honest and straight forward with the deal from the first commutation between us. It was surly worth the two hour drive for buying a used 2015 BMW from Fitzgerald Auto Mall! I am extremely please with the deal and everything that was involved. I will definitely do business with them in the future. Rizz K Reston, VA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best buying experience I have had in over fourty years

By reb on 4/22/2017 at 4:39 PM.

I was treated extremely well by all the staff I interfaced with at the dealership. All were very professional and more than accommodating during the purchase of my new RAM 1500. I couldn't be happier, no hidden charges or rediculous qualifiers for rebates! The advertised sale price was the price which included destination charges and it beat all competitors I visited by a long shot .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lasting impression

By Nutorntid on 4/14/2017 at 1:31 AM.

when i first came into the Lexington Park Fitzgerald dealer, i was in desperate need of a new vehicle. the sales person whom approached me, Mallory Vaughan, was extremely friendly, considerate to my current life situations and most importantly helpful. she searched for vehicles in my criteria and even contacted me on a daily basis while i was searching for vehicles at other lots. Her persistence in the matter was frankly admirable , and very professional she displayed more of a care for getting me a vehicle i wanted than closing and finalizing a sale. i greatly appreciate her efforts and hard work and would like to let her and the staff know months down the line the level of customer services has left a great impression .

I would recommend this dealer.