Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have a very good experience with Five Star Ford.

By Lucy1105 on 7/19/2018 at 12:55 AM.

This is the second time Hector helped us out to get our car and both are good experience. He is very professional and caring. He answer all our question helped us through the process. Thank you Hector. We will surely get our next car from you and it will be in Five Star Ford.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Best most friendly Ford dealership in the metroplex

By Viper1960 on 7/23/2018 at 2:04 AM.

Was not overly pressured as i was in other dealerships. The sales rep (Alfred) was always happy to see me, and we test drove the trucks I wanted to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Samiam373 on 7/18/2018 at 12:31 PM.

5 Star ford has always been super helpful. From appraising my vehicle to looking at new ones, the staff has been phenomenal! Thank you 5 s ml Star for keeping my family safe and getting us a better vehicle, we will come back for our next one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pretty nice.

By Motino on 7/22/2018 at 9:58 PM.

Always hated dealerships. The way AutoNation was I expected the same at Ford. Was blown away with the differences. Process was still pretty lengthy. But wasn't required to sign promising to buy the car before anything was discussed, was not forced to buy insurance for the car bafore they'd even proceed with the process. They will pushed service plans but not in the same way as before. First time I've left a dealership happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Joshhollis67 on 7/21/2018 at 3:14 PM.

Went in looking for a new truck and Rick was very prompt and helpful. Definitely will recommend him and the dealership to everyone. A+ Experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Nancy’s Mustang on 7/21/2018 at 2:09 PM.

We dealt with John Birdwell in the purchase of our 2018 Mustang. The service we received from him was OUTSTANDING! He went above and beyond in locating exactly what we wanted!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flawless service

By Tenderandi on 7/19/2018 at 10:19 PM.

Jeff Smith was very helpful with getting me into my truck. Fast approval. I was our and driving my new truck in about 2 hours when normally it can take up to 5 hours. I will continue to make 5 star ford my dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very enjoyable experience

By cactusJack on 7/18/2018 at 7:33 PM.

The whole gang at Five Star Ford was amazing. From the initial contact with Rick Dike and the sales experience. Then passing me off to get the “Tut-man experience” and then finally the finally the very thorough technology training. The whole experience was very easy, actually entertaining, and I would certainly shop here again and refer anybody and everybody there. Thank you for making it easy.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Great customer service!

By juliecookrealtor on 7/17/2018 at 12:25 PM.

Efficient, courteous, not pushy. Alfred was very knowledgeable and helpful. Finance was very accommodating. The general manager beat my offer price by $500 which was impressive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Carlos Hernandez

By Arabiaaaa on 7/17/2018 at 4:12 PM.

Searching for a new vehicle is always stressful. However Carlos and the family at five star made it easy. They were able to find me something in my price range that I love. Even after searching at other dealers I went back to purchase with five star because of the customer service. I feel that they really cared about helping find a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a vehicle

By Beltran, Brian on 7/17/2018 at 3:06 PM.

Wayne & Josh took care of us. Carlos explained the features of the truck thoroughly. I felt Bubba was a little pushy in financing.(Up selling)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent services

By alcyns on 7/16/2018 at 2:14 PM. Helped by William Conner.

I would love to express my gratitude for great buying experience. From the moment we began asking questions regarding the truck to the moment we drove off we were treat fantastic. I would like to especially thank Travis Ferguson, Carlton Adams, Joe Vazquez, and William Conner for the great service. This truly was the best buying experience! We will definitely recommend Five Star Ford to all of our family and friends. We truly appreciate Five Star Ford! THANK YOU!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very Satisfied

By brandon on 7/16/2018 at 10:38 PM.

I received a call from on Friday evening from Diron Lintz. Mr. Lintz stated that he wanted to check on us and see how the 2015 Escape he sold to us was doing. I told him that we had another baby and was looking for a larger vehicle. "Right on time". Mr. Lintz guaranteed me that if I will come in and see him he will put us in what we wanted. My family and I went to 5* ford the next day and he did exactly what he said. I had an event to attend at 6 pm and with the help of David Welch we were driving off in our new vehicle by 5 pm. Both of them took there time to go over our paperwork, and made sure we knew what we were signing. My family and I are very grateful and thankful for this experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

very pleased

By xx on 7/16/2018 at 8:54 PM.

It was the most rewarding expericne i have had Doreen was the nicest and sweetest salesperson i have had the pleasure of dealing with she knew what she was doing got us in and out with no problems and am pleased with my purchased. This is the second car i have bought from her and would go to her in the future for any more purchases.The finance guy was great and worked with me and was very nice

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Used F150

By 5Star on 7/16/2018 at 4:04 PM.

Walked up to Five Star with no expectations other than to let them know what I wanted so they could tell me what I could afford and then see if they had anything that could match that. Joe Ferrantelli introduced himself and said let me see what we can do for you. He was able to tell me what I could afford (ended up being a used truck) and pulled up what he had on the lot. He ended up having the perfect truck with more bells and whistles than I thought I could have. Finance was a breeze to get through with MIT (his nick name ask for him if you go). The truck was at the price point I needed and this process was very easy to get through. Thanks Five Star!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service was more than expected.

By lchavez65 on 7/15/2018 at 9:18 PM.

Everything was easy, from test driving the car to the financing of the car I chose. Jim was very knowledgeable and provided detailed information about the car and he went above and beyond what I expected in a sales representative. Praise to all in the ease of buying a new car through the application process to the financing. Thank you so much,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent atention, fast and smooth purchase

By Review Mustang purchase on 7/15/2018 at 2:27 PM.

Wayne Biggers our salesman took care of everything we needed in the purchase of the car, knowledge to all questions about it and quick purchase from beginning to end

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service as soon as we stepped out of our car.

By Kathy on 7/14/2018 at 11:30 PM.

Everything we wanted was delivered. Never felt pressured to buy anything. Danny went above and beyond what we expected. Was surprised he called us an hour after we left to check and see if we had any questions. He better look out I may be calling him for more training on the navigation. We tried but we were just tired and wanted to get home. We just did it the Old fashioned way of following the road signs. I have a feeling if I called him he would have jumped right in and told us what to do. The Car Pro Show guys we’re right about your business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By David P on 7/14/2018 at 10:01 PM.

I reasearched online and found about what I wanted but went to the dealership to confirm and test drive. I hit a home run when I got Jeff Smith in Internet sales. After our deal was done he hooked me up with Jimmie Mathews who knows it all on the technology end, SYNC 3 and the like. I met with Tut Edwards in finance and was treated well, what a great personality! Thanks 5 Star!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By barberdan on 7/14/2018 at 12:22 AM.

Ken was very attentive to our needs and friendly in helping us find the car my wife and I needed. I would recommend him to anyone! Bubba was very professional and honest through the finance portion.

I would recommend this dealer.