Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.9  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Car Buying Experience

By firsttimecarbuyer on 5/21/2019 at 3:51 PM.

When I went to the dealer, I was quickly assisted by a very competent and kind salesperson. He was quick to take the lead when I told him this was my first car buying experience and pointed me to cars that were in my budget without being pushy. He patiently answered all my questions (I had a lot) and was very respectful of my lack of car-buying experience. He even stayed until about 10:00pm to make sure that I was getting the service I needed. The financing person I spoke with was a fun personality and also was very willing to work with me. Everybody patiently worked with me over several days until I was ready to buy the car. My only complaints of this car-buying experience was that it felt a little rushed, so it was hard to keep up with all that was going on (that might just be because I haven't done it before). Additionally, the financing person I spoke with talked too fast and kept changing numbers because items were left out of calculations or he misspoke, which made it hard to track what my cost were and made it difficult at times to make a decision. Overall, though, it was a great first-time car-buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle

By APack on 5/20/2019 at 3:43 PM.

Highly recommended! We purchased our second new vehicle from 5Star last weekend and the service was impeccable! We were only in the dealership for about 2 hours, start to finish!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient, easy experience.

By kentbenfer on 5/19/2019 at 10:00 PM.

My secondary, around-town car of 14 years suddenly and unexpectedly had some major issue crop up late last week. I found myself needing an affordable replacement fairly quickly. I stepped on the Five Star lot already knowing what I wanted and the price I was willing to pay. I encountered and worked with Alfred El-Darazi who got me fixed up and on my way with a new vehicle in short order. Alfred was friendly and easy to talk to. He was honest about some of the limitations in what I was hoping to do with the vehicle I was seeking. And, he was helpful as we negotiated the terms that were good for both sides. It is the first time I have stepped foot on a lot in over a decade, having been scared away by some negative previous encounters. My last few car-purchasing experiences have been done over the phone with a leasing agent. While I will continue to use her, Alfred really did do a good job not only to help me get the car and terms I wanted, but to redeem my view of car salesmen. I would recommend Five Star, and, specifically, Mr. El-Darazi. I also was pleased to work on the financing part of the deal with the Tutman - Tut Edwards. He was very straightforward and easy to talk to as well. He was efficient. I have had prior experiences in signing car financing agreements that drag on forever. Tut got my wife and I in-and-out of his office quickly, again with the terms we wanted. Tut was also a great character, the kind that made the process even more enjoyable. Great job, Five Star. I hope that I don't need a car for a long time. But, if I do, I will not hesitate to show back up and do business again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, simple and great!

By Mrefugio on 5/18/2019 at 7:08 PM.

Easy to understand. Simple buying process. Great customer service. Will definitely recommend to friends and family! Will return at my next car shopping for the same experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Professional

By Lash92 on 5/17/2019 at 6:50 PM.

We purchase a new F150 41/2 years ago from Randall Swindell. We found him very informative and professional. We decided to purchase a new car, and wanting to review the Explorer, we wanted to contact Randall for the this vehicle. We were happy to know he was still with the dealership, and reached out to him. Changing our minds about getting the Explorer, ( too big), we decided on the Edge. Randall worked with us to meet our monthly payment, and the process went very smooth. David Hill assisted us with our paperwork for the contract, and he also, was very informative and professional. Although we were there for a long period of time, we came away very satisfied on purchasing the Edge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jason Howell was excellent to work with for my new Ranger!

By chucksch on 5/16/2019 at 4:28 PM.

Jason was always available and very prompt when I had questions, because I ordered a truck and had to wait for delivery. The Ranger was not on dealer lots when I ordered. Jason was very honest and really worked to make sure all questions were answered before and after the sale. I would buy again from Jason and 5 Star without question.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

2019 Ford Explorer

By D2B2 on 5/16/2019 at 3:42 PM. Helped by Landon Owens.

Purchase and delivery of our new Explorer was a positive experience at Five Star Ford. Alfred is a friendly, helpful, low pressure salesman who wants you to be totally satisfied with your new car. The sales manager, Mike, went the extra mile and had the car brought out to our house to make sure it would fit in the garage with room to spare. Landon did a great job explaining much of the new technology. We were also informed of a free class offering additional instruction on the car's technology. Great dealership!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I never go anywhere else

By Dondi on 5/15/2019 at 6:30 PM.

Rick Dike has been my family's car "guy" for decades now and I will not go anywhere else. He's knowledgeable, personable and just a great all around guy who won't jack you around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

#1 for a reason!

By TeachTexas on 5/15/2019 at 12:08 AM.

Five Star Ford has always been our dealership of choice, primarily because of location and customer service. We have always been greeted immediately and felt like we were treated fairly. I love that they are community minded as well. But the main reason we continue to return is because of the people who work there..... Alfred El-Darazi has been awarded top salesman for more years than I can remember -- there are many reasons for that honor. We have bought at least seven vehicles through the years from 5 star ford--the last four have been from Alfred. He goes above and beyond to help us find exactly what we are looking for -- this time, I just texted him what we needed and why, and he had vehicles ready when we arrived for us to begin our search. He's very honest and straight forward, as well as knowledgeable and patient. Buying a car isn't always fun, nor planned, and it sure is nice to have someone you can count on to make a difficult situation so much better! Landon Owens was our service advisor on the vehicle that we traded in -- we came to him from a very frightening situation and he was amazingly kind, patient and extremely helpful. Best service advisor we have ever dealt with anywhere.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy repeat customers

By Explorerdad900 on 5/14/2019 at 8:42 PM.

My 2nd vehicle purchased at 5 star ford, love the vehicles and the dealership and people are great! Can’t wait to return for my 3rd vehicle! Nick Cox and Jesus Valles thank you for all your work and helping me with my purchase. Love my XLT Explorer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

# 1 Sales Lady

By Larryb on 5/14/2019 at 7:56 PM.

Bought 5 cars from her and had no problems she knows how to help people Friends and Family members have went to her and ended up buying cars

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First time buyer of F150

By MaximusDave on 5/12/2019 at 9:45 PM.

Great experience w/Daniel (Danny) T. and Jim R. Both were super helpful in explaining the differences between the F150 models and assisting me (a first time truck buyer) in making a decision. The negotiation process was fair and the process overall was smooth. Also had an enjoyable conversation with the finance manager Tut E. He got me out of there relatively quick with no hard sells. Would definitely return to Five Star for another Ford when the time comes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new truck

By hanes7771 on 5/10/2019 at 1:07 PM.

I recently bought a new truck and received great service from my salesman Jesus finance manager Tut Edwards. This is the second truck I bought from them. I traded in the truck I previously bought from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Sales People Everywhere Should Watch And Learn From John H!

By T&GPhillips on 5/10/2019 at 12:21 AM.

My husband and I were looking for a specific vehicle. You see, my husband has worked for FORD since 1990 so we know most of these vehicles. I did my research on what amenities I wanted and how much we were willing to pay. John was kind enough to come quickly to the sales showroom when he noticed all the new car sales people were busy with other customers. We had tons of questions and if John didn't have the answer he immediately got the answer for us. There were some issues with our home dealership so we did the next best thing by going to Five Star Ford. This was the first time we had purchased outside of our home dealership and will be back for our next purchase! I even called the dealership to speak with John and he answered, his cell phone! This guy won't miss your call since he forwards his calls to where ever he is. John walked us through all the electronic amenities on our New Explorer. There is even a class to take on Saturday's for more understanding. Tut was our finance guy. Funny does not begin to describe his personality. We laughed until our sides hurt. He was very informative and helpful with keeping our budget in mind. These guys were amazing and showed extreme empathy for our frustration in dealing with our home dealership. I will be referring anyone in need of a vehicle to Five Star Ford! Thanks for the bottom of my heart. I don't even let my husband drive my new Ford Explorer lol.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Very nice experience.

By Chadhump111 on 5/8/2019 at 4:26 AM.

Just bought my first new car at Five Star Ford. I got the 2019 Ford Edge SEL and, I could not be happier with my purchase. I was able to get the car I wanted and was taken very well care of by my Salesman Alfred El-Darazi. He was very accommodating and made the whole experience easy and pressure free. I highly recommend going here if you are in the market for a great car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wow. I'm blown away.

By Hudic on 5/6/2019 at 4:38 PM. Helped by Sam O'Reggio.

This is the first time I have ever enjoyed my experience at a car dealership. Tut, Randy and the team at 5 Star Ford made me and my daughter enjoy buying a car. It helps that it was a new Mustang, but Tut worked some magic and made me a very happy customer. I will recommend any one I can to them and will go back the next time I need a new Ford! Wish I could give them more stars!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great!

By David on 5/6/2019 at 3:35 PM.

Why? Casey Russell Did an excellent job of finding me a truck, no pressure and accommodating all my request. He was very patience, friendly, & knowledgeable. Excellent salesman! Why? Bubba Smith was an excellent finance person. Very friendly, knowledgeable, and easy to talk to. Casey and Bubba are the best 2 people that I have ever worked with at Five Star!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service.

By excellent on 5/6/2019 at 2:22 PM.

Excellent and fast service and attendant to all our request and needs. We are very proud to say that we will be returning to this dealership again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my truck

By Teri5 on 5/6/2019 at 10:38 AM.

I went to the dealership five days in a row. I wanted to make sure I was getting what I wanted. I decided to buy my truck on the third day, took it home on the fourth. Needed a little help on the fifth day and John immediately helped me. John and crystal were super! Thank you for your patience and all your help. And Thank you Tut for helping to finalize.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Possible Man and Integrity Man

By Pikachu on 5/5/2019 at 3:09 PM.

I was there looking for a car I knew what I wanted as soon as I stop Bruce Eversole comes to assist me. I tell him about the type of car I want. He cares about the need and want of a car. He the type of a guy to get it for you no matter the price. He will work with you i whatever situation you in. I got my impossible dream car but if it wasnt for him I would of not had driven out with my silver leather seats ford 2019 explorer. I am super happy about how my service was. Salesmanship with integrity and care. The possible man. Got my dream car.! I also got good coverage and well explained about my car with MIT. That man has so much intrigety I honestly believe in him 100%. Wouldnt want any other guy financing with me. When it comes to my money I know im safe hands with him.

I would recommend this dealer.