Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joey is the man.

By 1MEANTREE on 9/11/2019 at 3:50 PM.

Joey O'Conner is amazing. His knowledge and interest in the performance line up of Ford vehicles, their direct vendors like Roush and Shelby, and associated performance vendors is great. My 2019 GT Performance Pack 1 had a set of Ford Performance lowering springs, Ford Performance Half Shafts and a Roush supercharger package added by the dealership. I also made things interesting and added a carbon fiber hood to the mix which turned out to be A LOT of work for Joey. It all was done very well and any problems were handled to my complete satisfaction. If you want something in the Ford product line up that is better than factory, give this guy a call.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck purchase

By raywoods on 9/9/2019 at 3:27 AM.

Joe Crawford was the person who contacted me 6-8 months ago after my internet inquiry. I explained that I was just beginning my process. He kept in contact via email. I contacted him a couple of weeks ago. We agreed to a deal on a 19 Expedition. I went to sign the papers and changed my mind on the truck I wanted. He offered the same deal but I declined and countered offered. He called 2 days later and asked where we were on the truck, I again offered my the same offer and he accepted. I have purchased probably 15 new vehicles and have disliked the process until this one. Joe was professional, not pushy or demanding. He and I probably spent a total of 20 minutes making the deal concerning both trucks with me getting the one I wanted. I strongly recommend Joe Crawford and 5 Star Ford of Dallas. Joe is a true asset to 5 Star Ford !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recommend Joe Crawford for any ford performance vehicle

By mark on 9/8/2019 at 4:03 PM.

Ordered my f150 raptor with Joe. Great service overall. If you really need minor thing is they pre installed front license plate rack, and drilled 2 holes on the front bumper, I should mention I don’t need it before delivery.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Dave D. McD on 9/5/2019 at 9:02 PM. Helped by Giovani, Lupita and Mitchele made it happen!.

I went to get my dream truck but came away with a great car and great car support to go with it. Becky set me with the car that fit my life style needs at this time and maximized my luxury and tech options to pimp my ride. Excellent experience. Now I'm rollin heavy for Realz!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank YOU

By lorenzo on 9/4/2019 at 6:20 PM. Helped by daniel.

Brett is so helpful when it comes to clarity within the process, I was very apprehensive to come to another dealer due to previous experiences. I didn't plan on pulling the trigger the same day I came in but Brett made a ton of sense with everything he explained. we actually got a tour of the dealership during the process too; this was all new to me. thanks again to Brett and the finance manager daniel

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great job

By Michelle on 9/4/2019 at 6:05 PM.

I just purchased a work truck, got the best deal in town and brett even accommodated my work schedule by delivering the vehicle 2 hours away from the dealership. thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Escalade

By Michelle on 8/30/2019 at 12:28 AM.

I had a great experience here. brett made a lifelong customer the day i purchased this vehicle. he explained features, financing terms, and protection plans so well that i had completely forgotten we had met only a couple hours earlier. the escalade is still running strong,needless to say i will be coming back to brett when the time comes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F-250

By C Platt on 8/29/2019 at 11:29 PM.

Brett was very professional. The majority of the process was completed online, making the time at the dealership much more pleasant. Throughout the process, Brett was very informative and matched the vehicle to my needs to ensure I didn't spend more than I needed, and even recommended various warranties that were tailored to my driving habits. Thank you to everyone involved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership!

By J.C on 8/28/2019 at 2:34 PM.

Joe was very professional and easy to work with! I will be seeing him for all future car purchases. Thanks again Five Star Ford Plano!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Buying Experience

By Mustang4 on 8/17/2019 at 8:38 AM.

The entire staff was so friendly and courteous. Can’t thank my salesrep Joe Crawford enough for the quick and smooth process buying my car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure sale!

By Happy Customer on 8/15/2019 at 12:46 PM. Helped by Fred Smith.

My husband and I have purchased many cars. Our salesman, Sion Lazar was informative and helpful. Never once did we feel pressured to buy over our budget. When we got to finance, Fred Smith was very friendly and answered all of our questions. We got to the dealership later in the evening and didn’t finalize our paperwork until 11:00 pm. Neither Sion or Fred made us feel rushed and Sion took the time to go over the truck with us even though it was so late. Best buying experience ever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

World-class customer satisfaction!

By RaveDrifter515 on 8/12/2019 at 2:52 AM. Helped by Daniel Farnes.

As soon as we were approached by Charles, I knew we were in very capable hands. From choosing the right cars that met our needs to letting us test drive our ideal choices, the overall experience was nothing short of spectacular. Five Star Ford Dallas deserves its five stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Aspenjohnbell on 8/8/2019 at 3:10 PM.

Joe Crawford and the folks at Five Star Ford were great. The experience was easy and efficient. I would recommend these guys for a new or used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and fast service

By Silben on 8/7/2019 at 2:50 AM.

The service provided by Becky was excellent, being able to get there and have all the paperwork ready saved me a lot of time. I really appreciate all the help provided by Five Star Ford team !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long Day

By Moon on 8/4/2019 at 6:56 PM. Helped by Lupita , Rene Galvan , Fred, financial representative.

Sales person was very informative and also very helpful. We were going in to test drive a Ford Edge only. And at the end of a long day we bought a new car! They gave us a good deal that we couldn’t refuse.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy from Becky and Daniel!

By Kim on 7/31/2019 at 1:06 AM. Helped by Daniel Farnes.

I had a rough experience the first time I went to Five Star Ford but I can honestly say Becky and Daniel changed that!! If you’re in the market for a new or used car contact Becky!!! She was great to work with!!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Didn't expect to buy anything, walkws out with a truck

By Dgold on 7/29/2019 at 7:06 PM.

Becky was great to work with! She was very knowledgeable and was able to answer all our questions. It was very hectic with the move to their new location but she was able to complete or transaction in as efficient a manner as possible! We also really appreciated how we never felt pressured by her, but she knew when to ask us the right questions!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Five Star experience at Five Star Ford

By chris1234 on 7/26/2019 at 2:22 PM. Helped by Esmeralda Garcia.

I recently purchased a 2019 Mustang GT California Special from Five Star. I had the distinct pleasure of working with Sion throughout the purchasing process. I had a very specific car in mind when I went into the dealer. He worked tirelessly to help me narrow down what my perfect car would look like, even though they didn't have one on the lot at the time. However, because Five Star has such a big network and great reputation, Scion was able to find the exact model and options I was looking for and perform a dealer trade. The entire process was very smooth. I had the pleasure of working with Esmeralda Garcia for the final finance portion of the purchase. She was extremely professional and very helpful. Lastly, Scion took the time to review all my manuals and help me set up my Ford Pass. During the set-up, we were unable to get the technology connected correctly. Michelle Larson was kind enough to help troubleshoot and fix the issue with a system reset. Overall the customer service at Five Star truly lives up to it's name - Five Stars!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, efficient, and customer friendly.

By Customer072019 on 7/25/2019 at 9:13 PM. Helped by Randy Owens.

I have gone here for service for the past five years and it has been a steady improvement each year but now they have really found their game. I worked with Randy Owens to schedule the visit and he met me the moment I arrived. He was prepared and everything seemed to work the way you always want it to. They have embraced continuous improvement as a way of doing business and it is really paying off.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The people here at Five Star Ford make it great!

By TStewartDallas on 7/22/2019 at 4:47 PM. Helped by David F., Lupita.

The people working here at Five Star Ford are wonderful. Friendly, fun, happy, and helpful. I just bought a new car for my wife and they could not have been nicer. They even fed me!

I would recommend this dealer.