Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Call Tim Denton

By Matthew Powell on 9/29/2019 at 4:29 PM. Helped by Tim Denton.

We started looking online on Tuesday evening found what we were looking for and called the dealership Tim Denton Answered he delivered our new van on Thursday. It was that easy and hassle free. With a few text and a couple phone calls the deal was done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Wayne on 9/16/2019 at 7:17 PM. Helped by Nic peters.

Nic is amazing and will help you in every way possible. Service department is on point and amazingly helpful. Everyone should take notes from this service department and follow in their footsteps.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Service

By Mm on 9/9/2019 at 3:32 PM. Helped by Nic.

We had some issues with our explore we brought it to the Ford dealership on Russell we always deal with Nick because Nick is professional and helps us out with everything about our vehicles explains everything repairs why we need it what is it for where it’s at . I recommend this Ford dealership over other ones due to the explanation of the repairs and I’ll leave and show you what’s going on with the vehicle will bring it around and show you it to you. Also Nic will explain to you what needs to be done on the repairs first and then go from there to help out your budget and then get you set up as soon as possible. Thank you nic

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Tim Fenton

By jjaguar49 on 9/2/2019 at 1:18 AM. Helped by Tim Fenton and Veith ? (Dont remember his last name).

Tim Fenton was my sales person and did an excellent job of locating the type Ford truck that I was looking for and at a reasonable price. He was low pressure and answered all my questions. The whole processing of buying this truck went very smoothly thanks to Tim. I rate Him and the dealership nothing below Excellent. Would gladly do business with Tim the next time that I need to purchase another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tim Denton is on top of it

By stoney on 8/29/2019 at 6:48 PM. Helped by Tim Benton.

Tim was referred to me by my mother and step father. Let me tell you my step father is one man that is hard to impress. Tim won him over and I can see why. The car I wanted wasn't at the dealership but, they had one there in a couple days. Probably the least amount of time I have ever spent buying a car. In and out in half the normal time I have been through. Pricing was better than another dealership I went to. Tim you have my future business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!!!!

By Kwallace1912 on 8/21/2019 at 10:18 PM. Helped by Tim Denton.

I inquired about a truck I found online in the morning. Had me in that truck driving it home that afternoon. At the payments I wanted and the terms I wanted. Quick, easy, painless. This place is on point! Period. Tim Denton was an amazing salesperson!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing salesman

By AMR on 8/27/2019 at 9:51 AM. Helped by Tim Denton.

I first contacted them through their website. They were closed at the time I requested information but the next morning shortly after they opened I received a text from Stacy. She answered all my questions very quickly. The next day we went in and she sent us to see Tim Denton. In the last 16 years we have purchased 9 new vehicles and I will tell you this was the most enjoyable experience we have ever had. Tim answered all my questions and was extremely enjoyable to work with. He definitely got me in the perfect truck and I love it. highly recommend if you are looking for a new Ford go see Tim. You will not be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Easiest auto purchase I have ever made!

By John F. on 8/4/2019 at 6:21 PM. Helped by Tim Denton.

I heard about Five Star Ford from my nephew, who had recently bought a new truck there. He highly recommended them - not only for the way he was treated, but also for their pricing, which he said beat anyone in our entire area (the Florida panhandle) hands-down. I went on their web site and looked at new Ford Escapes, which is what my wife was interested in buying. Not only did I find her the perfect car in inventory, but at a really fantastic price. Longer story short, we drove up there and worked with Tim Denton on the sale. Neither my wife nor I could be happier. Tim definitely knows his business and was highly professional, courteous and outgoing during our visit. After we drove back to Florida, I got a text message from Tim asking if everything had gone well with the trip and if we were safely back home. I would highly recommend Five Star Ford if you are considering purchasing a vehicle. They batted a home run on our sale and it's definitely worth driving for a few hours to deal with them!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Dishonest Sales department

By Jpschu on 8/1/2019 at 3:31 PM. Helped by Stacy.

Horrible experience with the internet department. They are more concerned with making a sale than helping the customer. I was in contact with salesman fro several days and willing to make a deposit on a vehicle only to have them take a deposit from a different buyer even when I was ready to buy the vehicle the same day. After seeing the online reviews this is consistent with the experiences many other folks have had so despite the hassle I am glad to not have spent my money here.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service advisors

By Fred1971 on 7/12/2019 at 5:16 PM. Helped by Nick in service and he still has not called ba k.

They don't know what the xxxx they are talking about when it comes to Ford recalls. Have the paper work that clearly states what to do. And still trying to someway get money from me. I will never refer this dealership for nothing and I even purchased my truck from them. I own a towing company and will refer all my customers to Byron Ford or Perry Ford.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tim Denton - The best truck buying experience ever

By Steve H on 7/1/2019 at 10:05 PM.

I have been working with Tim Denton for a long time. Tim was always professional and extremely patient. His goal was to put me in the right truck and he did! Tim is a simply an honest person and a competitive salesman from another Ford Dealership told me she would buy a truck from Tim... I love my 2019 Ruby Red Platinum. Thanks Tim

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another "Done Deal" with Tim Denton!

By Amanda Akey on 6/26/2019 at 8:25 PM. Helped by Tim Denton.

Once again, the need was RIGHT NOW, and, of course, thought of just the super-salesman to help us...TIM DENTON...Made a call, and the inventory he had to match our WISH LIST began pouring in. Before we even got to to the lot--and his always busy desk--my husband had fallen in love with a bright red Nissan Truck..one owner...right price....loaded with everything he needed to finish his Government career at Robins AFB. Tim had it waiting, key in hand, all info, plus many other vehicles in our price range and requirements....This is the 2nd vehicle...but not the last one....that we have made but one phone call and driven home with the best pick for us....Expect great service and someone always being there to make it right if needed. I know we can continue to count on his integrity, willingness to take his time to respond immediately, and see his happy customers return, again and again. We'll be those customers!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Nick in Service Department

By Scuba on 6/19/2019 at 3:21 PM.

Nick in the Service Department is the Greatest. He helped me with reprogramming my blue tooth phone with F 150. Thanks again Nick. Bill C

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
4   Overall Experience
5   Price

Best service

By Briere,2019 on 5/13/2019 at 6:07 PM.

The prices at 5Star are better than Riverside Ford and our sales person Tom Hicks was wonderful. Was very patient with me cause I was not sure what to get. He offered us lunch and drinks. It was a very pleasant experience and I am very happy with my purchase. The bumper to bumper warranty that Five Star provides is the best I have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience I have ever had!

By JC on 5/6/2019 at 1:28 AM. Helped by Tim Denton.

From the front door to the car door of my new Ford Explorer everyone at Five Star Ford WR was awesome!! Tim Denton is the Best!! I will buy all my future cars from here. Military and family friendly above anywhere else I have gone...Thanks to all. Jeff C

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Happy Person ( Son of Magnetic Gurl)

By Magnetic Gurl on 4/21/2019 at 12:12 AM. Helped by Patrick Hoye.

All I can say and will Say is Patrick Hoye!!! He made sure my Mom was pleased as well as myself and it was no hassle or pressure.., Again Patrick Hoye Thank You so much Loving my Truck..,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasure to deal with

By kbanks! on 4/1/2019 at 4:45 PM. Helped by Nic Peters and T.J. Hisel.

I had to have my F-150 serviced and from the time I came in to the time I left Nic Peters and T.J. Hisel were outstanding. I would highly recommend to anyone if you need Ford service work done, take your vehicle to these guys, they will treat you like family!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant and professional...highly recommended!

By Joesredtruck on 3/31/2019 at 9:54 PM. Helped by Tim Denton.

Ask for Tim Denton. He knows his job, is not pushy and will do all he can to get you a god deal. Five Star needs to give him a raise! Thanks Tim!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Well Pleased

By Magnetic Gurl on 3/30/2019 at 4:19 PM. Helped by Patrick Hoye, Kenny Harris.

I first went in through the week I think a Wednesday to ask for Patrick, whom at the time came in was busy but he assisted me still...He sent me to his salesman Kenny Harris who Patrick recommended since he was very familiar with Ford Explorers... so we went out and drove and I was very impressed with the explorer... I came back Saturday of the same week and purchased the explorer... The salesman Mr Kenny is good and I would recommend again... along with Patrick

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By durenb on 3/29/2019 at 1:39 PM. Helped by Tim Denton.

I have been purchasing trucks from Five Star Warner Robins for many years. I have found them to be fair, accommodating and reasonable. I have used the service department from time to time and been pleased with the service, so much so, that I purchased the service agreement with my new 2019 F250. I figure that I am going to have it serviced some where, why not use the Ford experts. I would recommend Five Star Warner Robins for your next vehicle purchase. Ask for Tim Denton. He knows his stuff.

I would recommend this dealer.