Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Give him a raise!

By Kinmy702 on 5/21/2019 at 10:15 PM.

Kevin was amazing in helping me pick out my new car! 11/10 would definitely recommend to everyone! He was very patient and very knowledgeable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience!

By Berkeley on 5/21/2019 at 9:46 PM.

We made an appointment with Thomas Bucca and he provided us with a variety of options as we were not sure what we wanted. He worked with us to narrow down our choice. That choice was perfect for us!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

always a pleasure

By jonelle on 5/21/2019 at 2:39 PM.

I have been with Dennis and Mercedes for many years. I feel so comfortable at the dealership and would always recommend Dennis as the best service adviser. Glad to always see his face!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Service

By Ehrich on 5/18/2019 at 2:53 PM.

It was a great service Jason always is very helpful. This is the only place to take a Mercedes. I like the way they greet yo also

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dennis Eich, Exceptional service at all times!!!

By Benz350E-2016 on 5/17/2019 at 6:52 AM. Helped by Al Doporto and Patrick (car wash).

Dennis Eich always exceeds my expectations as well as Al in the Valet and Patrick’s in Car wash section. Best staff ever. Dennis is very descriptive and explain very well the kind of service that needs to be done promptly. He’s always on top of everything. Hard working and trust worthy—can’t asked for anything more. He’s a godsend to me. In all the dealerships I’ve dealt he’s the best ! Very pleased and happy on day one. I’ve referred most of my friends to Dennis for service. He’s right on d money.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By Jon I on 5/17/2019 at 5:47 AM.

Danielle was exceptional and helped me all my needs. I came in for a service B and I heard a noise on my front left brake area. She had it checked out and it happened to be a rock that got caught up in there. I love the service and my car always comes out like when I first bought it. Definitely coming back here for all my services to my car....thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By MJ on 5/16/2019 at 4:17 PM.

Everyone at the dealership was very helpful and friendly. My salesperson, Shai Winograd was very professional and attention to details. Shai is the best. Great overall experience. I would definitely recommend them to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2003 C240 - The Mini Tank

By AlexP on 5/15/2019 at 8:20 PM.

As a customer for over 12 years I can honestly say Fletcher Jones Imports keeps getting better and better! Today I brought in our mini tank for a Schedule A Service and multi-point inspection. Ryan was very thorough as usual and even discovered that there were a few additional items that needed to be addressed. My vehicle was ready on time, clean and back in my garage before we even needed to use it. Keep up the excellent work. ~ Alex Peterson, One Loyal Customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Schedule A Service

By ellist70 on 5/15/2019 at 4:05 PM.

I always experience excellent service with Danielle Kerley! In fact everyone in the service department (i.e.the loaner vehicle) provided accommodating and quality customer friendly experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEW VEHICLE PURCHASE

By GLE450 on 5/14/2019 at 8:19 AM.

Incredible staff to work with. Very attentive to our needs upon purchasing our new vehicle. everyone was very friendly. Happy with our purchase. Will buy again from this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Schedule “A” Service

By 68GTO on 5/10/2019 at 4:40 AM.

Dennis Eich took care of us and provided 5 star service as usual. Never any problems with Fletcher Jones. Everything was explained in clear detail.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service for recall airbag

By Silly on 5/9/2019 at 4:49 AM.

Service was fast, dropped off my car said it'll be done by noon and it did. Everyone was friendly and accommodating. Pick up was easy too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Benz917 on 5/9/2019 at 4:49 AM.

Fletcher Jones on Sahara has an incredible staff. From beginning to end my experience was excellent. I would recommend this dealership to everyone. If you want exceptional service from buying to servicing your car this is the place to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By 77marisela on 5/8/2019 at 5:17 PM. Helped by Josh Sutton.

I always bring my car for service into Fletcher Jones Imports because of Josh Sutton. Josh has continually exceeded my expectations. He has a great attitude and excellent customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on 2008 ML350

By JMV on 5/8/2019 at 4:10 PM.

Always a pleasure dealing with Dennis Eich. He is always very friendly and knowledgeable about what service and repairs my car needs. I feel like he has my best interest in mind on all of his recommendations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AC Hose nightmare

By BHC on 5/7/2019 at 4:28 PM.

You wouldn't think that sourcing an A/C hose would take more than a day or two. Guess again, my ML350 needed one when my compressor needed to be replaced and it took a full month and a half to get it and install. The part had to be ordered from Germany(???). Deal with my extended warranty company who wouldn't authorize MB original parts therefore I had to pay out of pocket to get MB quality. Ridiculous as it may sound but I give kudos and thanks to my Service Adviser, Dennis Eich for hanging in there to the finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE BEST SERVICE WORK DONE RIGHT THE FIRST TIME FRIENDLY

By rudymd on 5/7/2019 at 6:09 PM. Helped by Kyle Kuroda service technician both work excellent together Dennis & Kyle Are An Asset To Fletcher Jones And Mercedes Benz.

THIS IS THE VERY BEST DEALSHIP STAFF IS EXCELLENT SERVICE MGR CURTIS IS GREAT DENNIS EICH AND KYLE KURODA DO EXCELLENT WORK AN ASSET TO FLETCHER JONES AND MERCEDES BENZ THEY KNOW THERE CARS HOW TO CARE FOR THEM VERY HONEST DEALERSHIP AND DENNIS KNOWS HIS MERCEDES AND HELPS EVERY STEP OF THE WAY WE NEED MORE PEOPLE AND DEALERSHIPS LIKE THIS WOULD NOT GO ANY WHERE ELSE AND MERCEDES BENZ DOES BUILD CARS THAT LAST THROUGH TIME KEEP UP THE EXCELLENT WORK THANKS DR R

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great

By r.e.sing@aol.com on 5/4/2019 at 6:48 PM.

Great sales and service teams here at this Dealership. They treat everyone with respect. I have been doing business here for over 22 years and I don’t plan on going anyplace else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Luckyleo on 5/4/2019 at 5:05 AM.

Dave Fast is a hard worker and he makes it a pleasant experience. I would recommend Dave Fast to anyone who owns a Mercedes. The car is running great and I appreciate it. Thank you Dave Fast and Fletcher Jones Mercedes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

QUICK PROFESSIONAL SERVICE

By jkaras7 on 5/4/2019 at 4:48 AM. Helped by Steven not sure of last name.

We were able to get a quick same day appointment as we were getting ready to take our RV out on a trip here in Nevada. The team at Fletcher Jones was very supportive and highly professional. They quickly understood our problem and were able to resolve it in a few short hours. Well Done! Thank you.

I would recommend this dealer.