Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.5  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New Car Buying experience

By linw07 on 6/21/2019 at 12:49 AM.

I used the USAA car buying service in order to purchase a new 2019 Lexus RX 350. The service and ease in use of the car buying service was simple and fast. What made the car buying service even better was Wally's and Corinna's exceptional service, patience with the process in purchasing the vehicle. I received vehicle selections and pricing minutes after I made my initial selection from Corinna. Wally explained and answered all my questions in detail, and made the car buying experience extremely pleasant. Car buying is not what it use to be and both of them made buying a new vehicle from Flow Lexus a pleasure. I hope to work with both of them in the future, and I will recommend Flow Lexus to service my new Lexus sales. Thanks Wally and Corinna.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience

By NAGNER on 5/9/2019 at 4:07 PM.

I love bringing my car to this dealership. Service reps are always great to work with! They always truthfully let me know what’s going on with my vehicle and let me know of any recent recalls. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

EASY AND ENJOYABLE

By DW on 4/18/2019 at 2:59 PM.

I MADE A SPUR OF THE MOMENT PURCHASE WHEN I TOOK MY OLDER LEXUS IN FOR SERIVCE.. BILL PARDUE DID AN EXCELLENT JOB OF WALKING THROUGH THE FEATURES ON THE NEWER LEXUS WITH ME AND MAKING SURE I WAS COMFORTABLE USING THEM. IT WAS A GOOD EXPERIENCE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By LSMARION78 on 3/26/2019 at 11:32 AM.

This was the best car buying experience we have ever experienced! We were made to feel like we were the only people who mattered in the dealership while we were there. Mark called to check in on us after we had the car for several days. We will definitely recommend this dealership to any of our friends looking for a vehicle!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By BOB1025 on 3/18/2019 at 8:09 PM.

Great service experience -v always friendly. Wonderful waiting area that is always comfortable. Susi Todd is always professional and helpful - a pleasure to deal with. Prompt and efficient

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Service

By RJCB2007 on 3/18/2019 at 7:58 PM.

We took our 2017 Lexus RX350 into the Winston Salem dealership for a recall. Russ Miller handled our service call, and scheduled our visit. He gave us an estimated time of just under 2 hours and was right on the money.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Red Lexus

By JKPOLIVKA55 on 3/18/2019 at 12:43 AM.

Russ is my service guy and he got me in and out in less than two hours. All went well and they washed it too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Passenger Air bag recall repair

By JAZZNURSE on 3/17/2019 at 3:41 PM.

Loved Chris, my service rep, who assisted me and was very professional and great to work with. The repair was completed within the stated amount of time with extra's added, such as recommendations to keep my car in best condition, car wash, fill-up and fluids checked as part of the great service. I most definitely recommend this company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By CURTIS.CARRICO on 3/15/2019 at 3:14 PM.

Great service and facility. Will come back for sure. Lounge is very comfortable and nice. Thanks for a wonderful experience and interaction. Will recommend Flow.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my car & service rep😊

By TARIEILBECK on 3/14/2019 at 4:50 PM.

Our car has performed perfect since bought and our service rep has been the best...would recommend Lexus as car of choice over all our cars owned in past!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service as always.

By PETER.CROSS on 3/14/2019 at 3:42 PM.

I know getting excellent service is as easy as giving Susi a call to set up my appointment and set expectations. Thanks for another painless service experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Good service for airbag replacement

By PATINS72605 on 3/13/2019 at 10:46 PM.

Great service for airbag recall. We were given a car to drive while ours was being worked on. Nice to have our car filled with gas and washed when we picked it up.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Russ is a gem

By ORNDORFF on 3/13/2019 at 4:48 PM.

Russ always treats us incredibly well, and is a big reason we are on our second Lexus. We appreciated the loaner car as well. Thank you Russ.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Lou on 3/13/2019 at 3:49 PM.

Got my recalled airbag changed with a free car wash and clean. I love free car washes! Was loaned an awesome car so i can save time. My gas was refilled and airtires checked. Russel was awesome! I highly recommend you for your excellent services. Keep up the good work!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

This was just a State Inspection, but I was well pleased.

By BGWADDLE on 3/12/2019 at 9:46 PM.

I have been well pleased in the past, this was done in a timely manor, but a state inspection has little to talk about.(no repairs needed)

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Friendly and thorough

By MissA on 3/12/2019 at 6:57 PM.

Prompt and pleasant greeting from Susi. Scheduled maintenance explained along with estimated time requirement. Nice waiting area. Once maintenance was complete, service was outlined and questions answered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

40,000 mile checkup and recall

By SBPHARR on 3/12/2019 at 4:03 PM.

Always get great service at Lexus. Our concerns are always answered . The staff and technicians are very knowledgeable about their products. We have owned several Lexus cars and SUVs and have been completely satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous, efficient, customized to my individiual needs

By JEANMARIE on 3/12/2019 at 12:13 PM.

The most effort I have ever extended is to place a phone call or an email. Everything else is handled to accommodate my specific needs and requests. In my experience, this Lexus dealership raises the bar and consistently delivers. Allow me to add that I bought my car "sight unseen" via the expert coordination and support of Corinna Conaway. She gives new meaning to the phrase "going above and beyond. "Effortless" is an understatement!"

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By DEBRAERHART on 3/12/2019 at 2:50 AM.

We always have such great service here. The employees are so friendly! They are also very knowledgeable. We would definitely recommend them. Always a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By SHUBHAMISHRA on 3/12/2019 at 2:17 AM.

I brought my Lexus in to have recalled airbags replaced. Susie Todd was very professional, courteous, and had a loaner ready for me very quickly. It was a very efficient appointment.

I would recommend this dealer.