Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
2   Quality of Work

Excellent Salesman-Christopher Sanderson & Management

By Dblumbee on 5/2/2019 at 3:20 PM. Helped by Christopher Sanderson.

We brought a 2018 Mazda CX 5 in July of 2018 and had been smelling a funny smell since then up until last week we took our vehicle back to dealership and after they did there inspection found that we had a oil leak in our motor which Mazda Corporation agreed to put a brand new motor in it. My husband had a fit and Flow Mazda of Fayetteville Management went above and beyond in helping us get a 2019 CX 5.....our salesman Christopher Sanderson was awesome. Everyone was awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Stephenie on 4/16/2019 at 1:37 AM. Helped by Jenni Koch, Rob Kringel.

Flow Mazda was the only dealership of many contacted while I was deployed that would take a deposit to hold a vehicle for me. Rob Kringel responded immediately to the request and patiently waited until my return which took several months. The car was beautifully prepped for delivery and Jenni Koch picked me up from home to get my Mazda3. She was wonderful to work with and went out of her way to ensure I was happy and comfortable with the sale. I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific customer service

By JLMonroe on 4/4/2019 at 1:43 PM. Helped by Kristy.

We had several recall items that needed to be handled and they did it all in one day! They even did a full service check which I did not expect. You will probably see me again in the future ... they definitely earned my busines! I was treated like a King and left feeling great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By Greg on 4/3/2019 at 8:25 PM. Helped by Steve, Nick.

Our sales consultant, Steve Wu, went out of his way to ensure a successful new car purchase which included picking us up from Raleigh and driving us to the Flow dealership. Steve was very helpful as well as knowledgeable about the vehicle and he even assisted us with obtaining the best value car insurance. I am very happy with my Mazda6 and I would definitely recommend Flow to any prospective buyer. Without doubt the best car buying experience I have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By Hminus2505 on 2/14/2019 at 5:07 PM. Helped by Lokesh, Nick Parikh.

I've worked for car dealerships in the past (not Mazda) and was sooo impressed with the way they handled my car buying experience. I would definitely recommend the dealership to anyone in the market for a vehicle, espically if this will be your first vehicle! They made me feel so comfortable and were not pushy AT ALL! I really appreciate all of your hard work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3 time buyer and happy!

By Marlene03 on 1/24/2019 at 2:54 AM. Helped by Jenni, Nick.

Me and my husband have purchased 3 cars from Flow Mazda in Fayetteville. Nick and his staff have treated us like family. Very open and upfront with the prices, financing and any rebates. What really made us keep coming back was the fact that Nick was willing to go the extra mile to find my Mazda 6 in a specific color, trim level and the right payments! He paired me up to a sales person, Jenni Koch who is so dear to me now and has exceeded just your typical car buying experience. She made sure my car was detailed to perfection and that all the paperwork was done correctly!! Jenni didn’t treat me or my family as just a buyer but a friend with valid interest in regards to my purchase and what I wanted. Honestly we’ve purchased over a dozen cars all over as a army family and this I the one dealership you can just relax, test drive and make a sound purchase from. I recommend you give Nick and Jenni a chance prior to purchasing from another dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cradle to grave, the best dealership to work with!

By RobS. on 1/21/2019 at 1:08 PM. Helped by Mark Huggins, Nick (General Sales Mgr.).

Many thanks goes out to Nick (General Sales Mgr.) and Mark (Sales) for another awesome vehicle buying experience from Flow. The entire staff is so courteous and knowledgeable. I do my research at home beforehand, and I'm blown away of the level of detail the staff knows about the product. You can clearly see they believe in the Mazda brand. The purchase of this 2018 Mazda 3 GT is the fourth vehicle purchased in a little over two years from Mark. As picky as I am, they continue to impress me every time. I highly recommend Flow Mazda to anyone looking for a deal in a new or pre-owned vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By AndyR. on 1/9/2019 at 4:26 AM. Helped by Mark Huggins, Nick (Manager).

Went to Flow Mazda to solely look at what was available with their end-of-year sales. My sales associate was Mark Huggins. Mark did a sensational job and is very knowledgeable explaining vehicle specifications. He went above and beyond to ensure I received the best deal. Hassle free. Mark did such a great job that I returned with my wife the following week who also purchased her own Mazda from Mark. Professionally done who I highly recommend! Great job Flow Mazda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service. Start-to-Finsh.

By Soso on 1/2/2019 at 1:31 AM. Helped by Eddie and the Service Department.

I schedule a recall service on my mazda cx-5. I was late for the appointment so I call on my way to the place and I was welcomed and re-scheduled same day an hour late. Upon getting there, my information was ready just by giving my last name. I was in and out in less than 30 minutes. Before I bought my car, I was working with Eddie who went out of his way seraching for the exact car I needed and in my budget. Eddie is professional and a really nice person. Thank you all at Flow Mazda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People

By malletti8933 on 10/24/2018 at 5:59 AM. Helped by Jenni Koch.

Jenni is great and she and all the gang went out of their way to help me get exactly what I was looking for in my first brand new car. Thanks guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fit me in

By Darren123 on 10/19/2018 at 1:34 AM. Helped by Kristy Bonsignore.

Flow Mazda went the extra mile to get my car serviced even though I arrived on the wrong day! Not only did they fit me in, they got me serviced in record time. They are always courteous and honest, no extra cost or hidden agendas. I have had my car serviced at Flow for the past 18 months and they are without a doubt the best car care dealership I have dealt with in over 30 years of while ownership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

God sent

By bss001 on 10/9/2018 at 12:51 AM. Helped by Eddie Shaw and Finance Manager...

This was my second car from Flow in Fayetteville. The personnel was very helpful and made my experience fun... Many thanks to Eddie Shaw and management. Bev Swinnie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience

By lsrivas92 on 9/4/2018 at 11:33 PM. Helped by Christopher Anderson.

They gave great price based on feature I wanted compared to other dealers. The offer was great compared to the Mrsp value. Most important didn't try sell me something above my pay range.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Please with new Mazda CX-5

By Dsgg40 on 8/26/2018 at 6:30 PM. Helped by Eddie Shaw.

The professionalism and approach of the Flow team to include Eddie Shaw and Nick P the manager as well as Stockton all were grant. I have spent many hours there and didn’t seem like I was purchasing it seemed like I was gaining an experience. My Mazi2 has evolved into a bold and confident Maschine with a nicer color and excellent features that will definitely will enhance my traveling anywhere. Thank you Flow. I love my Mazi 2 CX5.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Mazda Dealership

By Salt1 on 8/14/2018 at 11:58 PM. Helped by Service Department.

Flow Mazda really cares about their customers, customer satisfaction, and is the best Mazda dealership I’ve dealt with while serving in the military and being the owner of three Mazdas. If you’re new to Fayetteville and looking for a car, go to Flow. I’ve bought a Mazda 6 there and get all three of my cars serviced there. Excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Experience

By Princesa on 7/26/2018 at 2:37 PM. Helped by Anna Sessoms and Nick Parikh.

This was my first purchase of a Mazda and I couldn't be happier with my experience. They treat you like a person and do not flock you like overwhelming vultures ready to attack when you arrive. Anna and Nick listened to what I wanted, found me the exact car I wanted and worked with me. It was very easy and a very pleasant experience. I definitely recommend them for your next car purchase. I love the vehicle and it's a great deal for the money. Thank you Anna and Nick!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kenny Cummings

By encore2018 on 6/25/2018 at 1:07 PM. Helped by Kenny Cummings.

I am so happy I purchased my 2018 Buick Encore from FLOW. This is my first purchase of a brand new car and Kenny Cummings made my experience great. He made my son and I feel at ease and welcomed. I am so thankful God allowed my son, Ricardo and Kenny Cummings to help me through the purchasing process of my Encore. So, if you are looking for a new or used vehicle, I encourage you to try FLOW and ask for Mr. Kenny Cummings. You will not be sorry!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Timely and effectively

By Mazdagirl1 on 3/4/2018 at 6:16 AM. Helped by Anna Simmons and Robert Tyner.

Anna had everything ready. Kept me posted and was efficient and on point with what she stated she would do. They took care of recalls and did the full circle service, which I didn't expect. Glad to have had such good service. I feel confident going back, again. Now, I don't have to travel 2 hour for great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Mazda CX-5 Grand Touring

By YEAH.right.88 on 2/7/2018 at 4:22 AM. Helped by Jennifer.

Was in and out quickly without any hiccups. Professional and knowledgable staff. Traded in a vehicle and bought a new one. They gave me a very fair price on the trade in (above Kelly Blue Book). Overall, very impressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very recommended to a friend

By Mher18 on 1/31/2018 at 12:17 PM. Helped by Mark & Nick.

Flow Mazda gave me what I need for a car and when my papers was on process, they provided me a courtesy loan car for free which is a big help to my every day travel. Thank you flow Mazda (Fayetteville), thank you nick & mark.

I would recommend this dealer.