Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.4  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Great Service

By Taylor on 9/18/2017 at 11:32 PM. Helped by Dan Chrystler.

My husband and I recently bought a RAV4 from this location and everyone was extremely friendly! If you are wanting to purchase a Toyota vehicle, I would definitely recommend this location!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly atmosphere

By Caddyboy84 on 6/13/2017 at 7:12 PM. Helped by Danielle.

Everybody was more than helpful. I will definitely bring my car back. The service was great. I will tell all my friends about Flow Toyota

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great

By Sue Butts on 5/26/2017 at 8:17 PM. Helped by Dan, new finance guy that's been there 3 months, can't think of his name.

Super great. We went in to buy one car & bought 2 that we found. We will surely direct people that way. We have a used Corolla we bought there when it was Toyota West & still have it.

I would recommend this dealer.

Overall Rating

4.7  

4   Friendliness
5   Overall Experience
5   Quality of Work

flow Toyota statesville

By Golfguy7373 on 5/23/2017 at 9:51 PM.

Great service. Friendly staff. They were professional & on time. I would buy from this dealership again. They even had good popcorn. This is the second car I bought from them. Tom D. Summerfield

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My visit to this dealership was amazing! 5 stars!

By truckgirl98 on 5/8/2017 at 4:04 AM.

My visit to this dealership was amazing! Everyone was friendly. I'm definitely telling all of my friends and family about Flow Toyota! Be sure to see David when searching for your next vehicle purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our experience with Flo Toyota, Statesville, NC

By williemae review.com on 4/27/2017 at 2:55 AM.

We were greeted by a young man, Cipri Negrutiu as we entered the dealership. He was very pleasant, very polite, and very knowledgeable about the vehicle we were going to buy, a Toyota Prius. He made sure were comfortable as we waited during intervals of negotiations and was never pushy. His maturity and mannerism made you want him to have the sale. I was proud to have met him. We did buy the car and he was very helpful in syncing our cell phones to the vehicle plus our navigation app. So pleased to deal with Cipri.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

we are very happy about the experience

By Jeannie on 4/27/2017 at 12:12 AM. Helped by Ciprian Negrutiu.

The saleman is very friendly and knowledgeable about the cars he is selling and at the same time is very helpful. I wish all saleman are like that

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Poor customer service

By Caroline E Gibson on 4/24/2017 at 2:45 PM.

I was scheduled to view a specific car at 5 P.M. and when I arrived to see the car, they were in the process of selling the car to someone else. I received a text at 4:15 asking if I was still coming and I replied "Yes, I am on the way" and they said "Great." I arrived around 4:30 and Joe told me to come back in about 30 minutes because he was with a client, which was fine. However, I did not realize that he was in the process of selling the car to someone else. Around 5 when I returned, I became aware of what was going on. The car had been sitting on the lot for 70 days with no interest until the day I came. Also, this was the second person of the day that was waiting for financial approval. The first person was denied. Long story short, the customer was approved and walked out with the car. I was livid. I had now just driven 2 hours round trip for no reason whatsoever. The dealer had texted me at 4:15 which was most likely right when he was showing the car to someone else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price

Bought new car with no hassles

By Statesville lander on 4/5/2017 at 5:27 PM.

Excellent experience very good cooperation with my schedule we defenetly recommend FLOW TOYOTA to family and friends. I will go to this dealership for my future services and acquisitions

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Oil change n inspection

By Nett on 3/24/2017 at 8:45 PM. Helped by Na.

I was there for 2 1/2 hrs. I only had an oil change n inspection done. I ask the lady for compliment car wash n vacuum. She say no problem. I am waiting for my vehicle. She tells me to exit the side door. I goes 2 my car I was like REALLY..... I called back n address my issue. The service manager ask me if I could come back. I say tomorrow. Hopefully it will be taking care of it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly exceptional!!!!!

By Lucian on 3/24/2017 at 5:22 PM. Helped by John.

John and Son always takes great care of me. They go above and beyond every time I get a car from there. They really know how to take care of their guests. I will always recommend them. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By KGillis27 on 3/3/2017 at 3:41 PM.

Every single employee I encountered at Flow Toyota went above and beyond to ensure my experience with them was satisfactory. I would recommend them for both sales and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My New Car

By Dave&Linda on 2/22/2017 at 5:15 PM. Helped by Mike Buchan.

We did all our research before we stepped onto a dealership. We knew what we wanted, what we didn't want, color, options, you name it. And we didn't want any salesperson "helping" us. We went to Flow Toyota Statesville (based on our research) on Sunday of Presidents Day weekend and found it closed. We're from CA and so this was a shock but no worries gave us the opportunity to peruse the lot un-bothered by any "annoying salesperson". We found the car(s) we liked and were ready to return the next day to "do the dance"... we thought. When we arrived on the lot the next day we saw 2 salesmen and at first they left us completely alone. Then after a while one of them approached us and we were like, oh boy, here we go. But he was very nice, not pushy and most importantly, very knowledgeable. As we walked and talked we noticed a car we didn't know about because it was outside of our search. However, through the knowledge of Michael Buchan we left with that car. A model we hadn't even considered. We are so very happy that he approached us that day. We feel like our meeting Michael Buchan and purchasing our new car with his help that day was fortuitous- meant-to-be. It felt more like dealing with a friend than a salesperson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatest buying experience ever!!

By dkurfees on 2/4/2017 at 2:27 AM. Helped by Cipri.

Cipri at Flow Toyota did an amazing job talking care of me when I purchased my new 2016 4Runner that 4 days later I went back and bought a 2017 Camry from him . Very professional and treated you like family even after the sale. Cipri went above and beyond. I have never had a sales experience like that. Everyone involved from Cipri , Joe and Mike was beyond amazing. Thank you all again especially Cipri , you are awesome and I look forward buying from you guys again and again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made buying a car easy

By Very happy customer on 1/27/2017 at 2:40 AM. Helped by Mike Buchan.

I made one visit to Flow Toyota of Statesville and bought a new Sequoia. I met with the salesman, the credit manager, and the document provider, and all made the buying process easy. I bought my car there because I was given a good and fair deal in a very short period of time. I would recommend to my friends to buy their next car from Flow Toyota of Statesville.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new car

By toolmanRobert on 12/29/2016 at 1:59 PM. Helped by Dan Chyrsler.

the very best experience ever in buying a new vechicle... Everyone was so gracious,they saw to our every need and was sure we had what we needed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Terry787 on 12/9/2016 at 12:18 AM.

I have bought Toyota vehicles from this dealership for the past 8 years, The coustmer service has always been second to none, the staff has always treated us like family not only during the deal but after the deals are completed. I will highly recommend and always buy my vehicles from Flow Toyota.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

We had a great experience.

By Proud Prius Owner on 11/12/2016 at 1:23 AM. Helped by Joe Zahran, Danielle Foster.

Joe Zahran, our salesman took plenty of time to show us all the details about the Prius. He did a great job. We were impressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior customer service

By DLo on 10/24/2016 at 11:07 PM. Helped by Cipri Negrutiu, Brenda (exchange manager), Shawn ( Service Manager) Danielle (Service).

Referred by a friend, quickly realized this was a good decision. Relaxed atmosphere, responsive and professional. We felt we could trust the staff, they had a genuine interest in meeting our needs. Even got a guided tour of the Service Area to ensure we knew the layout and location of the waiting area. Well worth the 90 minute drive to the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a good experience

By Shane-marie harris on 10/16/2016 at 12:52 AM. Helped by Ciprian Negrutiu.

I had a very good experience at Flow Toyota today. The salesman Ciprian was awesome and very willing to help. He was willing to listen to my wants and needs and very helpful in trying to find what I was looking for. My experience was great. Even though I didn't buy and still looking I will be back when I decide.

I would recommend this dealer.