Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love this place!

By step47 on 11/30/2018 at 10:12 PM.

I'm usually stressed out when they see me because it means I've been in an accident. They ease my worries, and their efficiency and excellent communication makes the process go so smoothly. After taking my car to them over 7 years ago, I knew exactly where to go last month when my car was in an accident and again this month when we ran over debris in the road. They take so much guess work out of the process because of their experience. And, one wouldn't know they're so very capable and knowledgeable because they're so humble and genuine, never puffed up. Going to this place is like a spa for my car and will continue to be now that I know that they perform preventative maintenance. Crystal and Mike are totally awesome!!! And, those are just the people with which I interact. Obviously, they have to have awesome people who work on the cars (who I don't get to see) because my car is always perfect after coming from there, as if it's never been in an accident. Thank you, Williams Subaru of Charlotte!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and great people!

By Reviewer123 on 10/25/2018 at 7:27 PM.

Crystal and team went above and beyond for my car! I also appreciated the text message updates that helped keep me posted on the progress of my vehicle. I would recommend them to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service!

By subaru owner on 10/4/2018 at 2:06 PM.

We have had a worry free, easy experience with William Subaru. While visiting our son in Charlotte a deer hit the front end of the car. The car was not in a condition to drive the 4 hours home so we were forced to leave the car in Charlotte. Because the Collision Center was affiliated with a Subaru dealer we thought this was the best option. We worked with Crystal, primarily, who provided us with automatic updates and phone calls as needed. When I had to call I spoke with a couple of men in the Body Shop who were professional as well. The car was ready one week before the date we were given. We are so thankful for the work done, the kind staff and the reliability. We'd go back if necessary!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Collision Repair Work on my car

By B M Rice Lewis on 9/8/2018 at 3:07 PM.

Crystal Kiger, Collision Center Manager, at Folger-Subaru knows her job and is extremely professional. My car was damaged May 2017 and August 2018 and repaired just like new in less than 2 weeks. I am always greeted with utmost respect by the entire staff. Thank you, Barbara M. Rice Lewis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Incredible Williams Subaru

By Pedro3958 on 8/21/2018 at 12:08 PM. Helped by Mike - Collision shop.

New York to Charlotte on June 1 and June 2 I had car trouble‘s I search for a Subaru dealer and William Subaru came up. I contacted the dealership and they immediately responded told me to come in and then repaired my vehicle I was so gracious and so welcoming I was quite surprised. I have been back a couple of times because of other car trouble‘s but each time William Subaru at staff and everyone I encounter there was extremely professional absolutely welcoming andvery very fair. I have owned super rules for the last three decades while living in New York but I have never encountered such a wonderful, generous, professional, and welcoming dealership like William Subaru. I think you for your incredible service I deeply appreciate it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Service

By Vipp on 8/13/2018 at 7:56 PM. Helped by Marie.

From my first call to Williams Collision Center until the moment I drove away with my repaired Buick, I was treated with respect, a kindness, and a genuine friendliness which are rare qualities in our culture today. The necessary process that one must go through to effect an insurance covered repair was made easy and pleasant by Mr. Michael Fletcher. When I dropped off my car for repair, I felt comfortable and confident about the outcome. My high expectations were fully met. I highly recommend this fine company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Williams Subaru Service Dept.

By Mike Hwrris on 8/10/2018 at 6:10 PM.

I cannot begin to express how satisfied I am with Williams Subaru Service Department. From the time you arrive until you leave, everything is first class. Every employee goes out of their way to be nice and helpful. Every problem is taken care of immediately. Thanks you Williams Subaru!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Scheduled Service & Navigation Update

By Karl on 8/2/2018 at 3:02 PM. Helped by Arial.

From ease of scheduling with Teresa to the prompt completion of the service(Rob) plus additional time spent with Arial on media operations, everything was handled in a cordial and professional manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Amanda5678 on 7/2/2018 at 8:27 PM.

The collision center at Folger/Williams is amazing. My car was hit two years ago and Mike and the staff were great at helping me get through the process. When my car was hit again (just a few weeks ago) I knew that I wanted to return to Williams for the repairs. Managing conversations with my insurance and making arrangements for the car rental was much easier thanks to their help. My car also looks great. I can also highly recommend their service center for regular maintenance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Jennifer214 on 6/22/2018 at 7:27 PM.

I’ve used Folgers twice now and I am beyond pleased with the work they did. My car was fixed quickly and they were very willing to work with me. I had a complaint about the paint color and they fixed it immediately. The staff is very pleasant and kind. I would recommend Folgers to anyone looking to have their car repaired. My car looks better than before both accidents. I am beyond grateful to have found a center that really cares about their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By DwightD on 6/15/2018 at 1:22 AM.

I had my 30,000 miles check up and it was done with every one being very professional, from the time I drove in and met the Service Assistant. I will be returning for my next service also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service experience

By clanmac on 5/25/2018 at 12:28 AM.

I took my 2017 Outback in for service on a Saturday morning. Even though I didn't have an appointment, they worked me in and was finished in less than an hour.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 dodge charger left front fender repaired.

By bobbyf on 3/29/2018 at 4:40 PM. Helped by not sure, my paperwork is not front of me at this time..

when I brought my vehicle in for a estimate their was no pressure from the shop to repair and at the end he stated that he would like to repair my vehicle at my request.i like that and the repair was outstanding and the crew were friendly.i would highly recommend anyone to Williams body repair.thanks guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best and seamless buying process

By Mustang69 on 4/6/2018 at 11:27 PM. Helped by Jordan.

Best experience I have ever had in purchasing a vehicle. Brian, Jordan, Paul and John were extremely knowledgeable and didn’t give me the run around that I have experienced in the past. If you a Costco member that helped as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Make you feel special

By Sandra Bailey on 3/29/2018 at 1:58 PM.

I have done business with another dealership for over 40 years and always dreaded the day that I would no longer dealing with them. Last year I bought an Impreza at Williams Subaru, and from the moment I walked into the door, they made me feel special. I have taken my car to be serviced a couple of times, and completely trust them. They always seem to go "beyond" to make you feel at ease. I feel the same trust as I had at my old dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A great experience.

By SWeather on 2/5/2018 at 10:20 PM.

Had a dent repaired.. The pricing was very competitive and included a loaner car. The management was great with the customer service and status reports.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Professional and convenient

By GatorGirl704 on 1/24/2018 at 11:38 PM.

Great customer service in the service department. I recommend this dealer to anyone looking for a new car. Nice to see a female working in service department

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service!

By Mike Toohey on 1/23/2018 at 3:09 PM. Helped by Theresa.

My family is a Subaru family. I bought my 2017 Impreza there and haven't been happier. Anytime I need service, I call and Theresa gets me in without any problems! I get all my service done at Williams Subaru. I've been to other Subaru dealers in the area and they don't provide the level of service that Williams Subaru does. Also, they don't even come close on the Lifetime Warranty.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price

Management needs to get their act together

By Usedcarbuyer2017 on 1/22/2018 at 6:01 AM. Helped by Patrick Edmundson.

Called into the dealership to inquire about a used Subaru that I was interested in. Spoke with Patrick and he was very accommodating and helpful considering my remote situation. Everything was going well and I didn't see any red flags until we got to the vehicle price. The sticker price for this particular vehicle had been listed on the dealer's website as $24,744 so I inquired about the out the door price. The OTD price ended up being $3.4k higher! When I requested the price breakdown, the price (leaving aside the expected registration and state taxes) included a significantly bloated dealer fee and a $900 "security" fee. After further discussions with Patrick, we established that the "security" fee was simply data dots, which I can literally buy and adhere myself for $200. I told Patrick to take it out of the price because I didn't want the data dots and that's when things got ugly. Management had apparently dropped the price online far enough to get someone interested, but it was too low to make a profit off the trade-in. To correct this error, they made the "security" fee non-negotiable. When I protested, they removed the listing from the website and then relisted the vehicle almost $2k higher. Then management came back and offered to honor $200 under the original out the door price. I told them to meet my price or I'd go do business with someone else. And go do business someone else I did. Management, that vehicle is still sitting on your lot as of 1/22. And because you screwed up, I'm giving you a well deserved 1-star. Your actions were absolutely unacceptable and I refuse to reward shady tactics like a non-negotiable "security" fee. If it's an illegitimate fee, it needs to go into the sticker price - no exceptions. Buyer beware.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By Twill on 1/16/2018 at 10:56 PM.

Williams Subaru did a GREAT job on my Acura. My car looks brand new. I am very please with the job and their customer service. Thank you so much!!

I would recommend this dealer.