Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience!!

By Diane on 9/15/2019 at 1:39 PM. Helped by Rob.

Robbie was positive and personal...answered every question . We couldn’t be happier or more confident with the preowned car we purchased!! Everyone at the dealership was professional

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Auto butler

By HOFFY on 6/19/2019 at 1:22 PM. Helped by Brett.

Just got my 2018 CRV with 51,000 miles back from Folsom Lake Honda. I had them run it through the only Auto Butler in the Sacramento area. It looks awesome! Brand new! Brett was awesome!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Customer

By Tom on 2/11/2019 at 2:28 AM. Helped by Idris Yonisi and all sale manager.

We went to this dealership for a Honda Accord Sport. We test drive it and negotiate a deal thinking it's the car we tested drive. Once we reach a deal we came out and the manager and salesman switch up the car, gave us a different car. I told them that if I knew they were playing dirty business deal I wouldn't waste my time. They play it off like they didn't know what was going on. This dealership is dirty and they play dirty business. Who know how many people they had scam due to the dirty negotiations pratice they play on me. I highly do not recommend this dealership for anyone. This process was also through Costco car program and at the end of the deal they play dirty negotiations business, switch up the car and didn't inform me anything about what their dirty business trick they were gonna do. The deal was agreed by me and the dealership and then we come to find out they try to play us for a fool. I complaint and requested to talk to the managers and all the employees try to avoid me because they knew they try to pull a dirty business deal but it didn't go according to their dirty plan!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Seashell on 10/14/2018 at 12:11 AM. Helped by Matt and Manny.

Matt was awesome, professional and great to work with. Because we were getting late in the evening he even washed my car and personal reviewed the process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional and knew their product well

By vivace1 on 10/8/2018 at 10:29 PM. Helped by John Fuqua, and the Finance manager.

I was looking for a bit of a hard-to-find vehicle (not many made and I wanted a specific color). They spent weeks finding me the car I wanted and really hustled to search for it all over Northern California! When they did find it they got it in my hands right away, for a good fair price. I can't say enough good things about this dealership. I have had bad experiences in the past with others but that was not the case with Folsom Lake Honda. Recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Ray Ray on 9/28/2018 at 6:36 PM. Helped by Mike Palombi.

Went in for minor service. Mike Palombi took care of my car and turned it around quickly. Car was done before I can finish my coffee. I asked for military discount and Mike even did better! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By BhG4 Rider on 10/1/2018 at 9:40 PM. Helped by Argh... i forget!.

This is the about the 17th time i've been to your location and every time your staff has been exceedingly kind and helpful. Yes, i would highly recommend Folsom Lake Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Mrd2120 on 9/28/2018 at 4:00 AM. Helped by Jermaine Davis.

This was a great experience for me. I was very nervous and the crew made me feel comfortable and valued. I will always buy my cars from here as long as Im in the area

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Outstanding Service

By ConanTheBarbarian on 9/30/2018 at 9:53 PM. Helped by Brett Hoskins not sure about the Technician.

Are car needed a lot of work. The tech finished it all early. The Service Manager explained in detail what are options were and also walked me thru on my vehicle pointing out their findings.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Shopping Customized to one’s Lifestyle

By Z on 9/30/2018 at 6:11 PM. Helped by Ben Henry, Ben Kasko.

First off, my hats off to Ben H. for working with me and my difficult life schedule. With two toddlers and a job that keeps me constantly engaged, the traditional in-person experience was not going to work for me. I knew what I wanted, and Ben helped reach that goal with a price that was fair and a shopping experience/presentation that was top notch. Everything that was discussed in e-mail communications was EXACTLY how it was presented when it was time to sign the paperwork. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car purchase

By Colleen123 on 9/30/2018 at 5:20 PM. Helped by Phillip, financier with buzz blond cut.

Phillip made sure my payment was affordable and had the car I was looking for in stock. Clean facility with welcoming employees. The finances who took care of me was very personable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By elaine on 9/29/2018 at 11:33 PM. Helped by I don't know their names.

Your good service is why I come from the Bay Area. You treat people very nicely. Everyone is nice. Your work almost always takes less time than stated and your prices are always competitive . Concord Honda is Nasty to the customers. Walnut Creek Honda is nice but always, always too busy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department is top notch

By Dayton on 9/28/2018 at 3:48 PM. Helped by Lynn.

The service reps are really good at listening to my concerns and asking the right questions. I was not discounted for being a woman (BIG WIN) and my discription of the issue was resolved Smoothly! I feel like the team is committed to placing themselves in my shoes. Thank you for the great experience, team!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience from beginning to end!

By LuvDogs on 9/27/2018 at 11:39 PM. Helped by Jimmy Tracy Steve.

Our Internet Sales Rep, Jimmy was the best! He was knowledgeable, friendly, and we never felt rushed. From Jimmy to the Sales Manager, to Finance, everyone was a pleasure to work with in the purchase of our 2018 Honda CRV Touring. We are optimistic that our future service needs at the Dealership will, likewise, be a pleasurable experience! Thank you Folsom Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Battery replacement.

By PBinFolsom on 9/26/2018 at 8:30 PM. Helped by Fame Bell.

Quick service with great help from Fame Bell. I was also able to use my Costco discount which makes the decision to use the dealer that much better.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

excellent would buy another car there

By mark h 1968 on 9/26/2018 at 3:43 PM. Helped by nick , Curtis, Dwayen.

Excellent service, good price . We were in and out in a couple of hours and got exactly what we wanted. Would recommend to family or friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By cc on 9/25/2018 at 8:23 PM. Helped by Can’t remember names..

I lost my keys. Ibrought the spare out to be reprogrammed. Turns out it only needed new battery. I bought another key while I was there. The whole service was quick, easy, and I got a freecarwash??The people who helped me were very pleasant and answered all my questions patiently. Thankyou??

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Efficient!

By brockmang211 on 9/25/2018 at 6:21 PM. Helped by Mike.

My first service on my car was fast and efficient! I was in and out in about 40 minutes. Can't ask for more than that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Customer Service

By gcbatch on 9/24/2018 at 11:38 PM. Helped by Mandy & John.

Mandy is always great to work with. I stopped by and she needed to order the part and John called me the next day to let me know it was in, that Mandy was off for the day and he would take care of everything. Both of them were terrific and provided prompt and excellent customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and Sales Assoc truly cares

By BhG4 Rider on 9/22/2018 at 11:04 PM. Helped by Argh... i forget!.

The sales Associate truly cares and wants you to have a great experience. Highly recommend this car dealership. Super clean, and staff truly seem to care

I would recommend this dealer.