Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good car buying experience

By Scooter21 on 10/15/2018 at 9:36 PM.

Our car buying experience with Folsom Lake Hyundai went very well from start to finish. Our salesman James P. Trenner was knowledgeable and pleasant to work with! The negotiation process was by far the best experience we have had so far in all of our car buying outings....and there has been quite a few! Also, a gentlemen by the name of Mike Nelson was also easy going and helpful in the process. We have had good follow up and follow thru with the dealership especially from our salesman James Trenner. The selection of cars and the overall aesthetics of the dealership made this an overall pleasant experience. We would buy another car from this dealership and recommend them to our friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Outstanding experience!

By Sheryl D-H on 9/4/2018 at 11:26 PM. Helped by Mike Nelson.

We were treated so well - everyone was friendly and easy to work with - we didn't feel pressured - even though we bought more car than we expected - we love our Kona! It is just right for us - not too big - but has the safety features we want and need - and it's comfortable. We're very happy that we walked in to Folsom Lake Hyundai that day.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great experience!

By Shaun O on 9/2/2018 at 1:24 AM. Helped by Mike Nelson.

Everyone we engaged with were friendly and kind, especially Sheetal. She was very helpful, made us feel comfortable and treated us with respect. I appreciate that they place an emphasis on good customer service.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Nice and easy. Great sales person and fiance dept.

By Dennis Chock on 8/23/2018 at 11:10 PM.

Great people, very easy for leased vehicle. Sales person was excellent. Sales people were very accommodating and answered all questions regarding the vehicle, use and additions.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Only one star as you can't have none.......

By igotpoorservice on 8/15/2018 at 7:58 PM.

I've been to all three Hyundai dealerships in Sacramento Area (Sacramento, Roseville and Folsom). All three experiences have been bad.... come to find out it looks like the same person is president at all three. Guess it should come as no surprise. Had my 2009 Santa Fe in their shops like 6 times in the past year just trying to get it to pass smog. They can't get the car to pass, this time it's currently at 30 days and counting in the shop with no progress. Worst part is I have to call and ask for updates. The whole process and each visit has been just a bad experience, all three dealerships seem to be clueless when it comes to customer service. Dealing with these folks has certainly left me with a bad taste in regards to Hyundai.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST CUSTOMER SERVICE FROM A DEALERSHIP!

By hstephens92 on 8/14/2018 at 10:23 PM.

This was BY FAR the absolute best dealership I have been to! We were checked on every step of the way, they made sure we were comfortable while waiting AND they had us in and out super fast. Everyone was pleasant and very helpful with our car buying process. They made it a breeze! We will definitely be going to them when purchasing our next vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Zero Pressure and Extremely Friendly!

By BrianH on 7/30/2018 at 10:02 PM.

I typically don't leave reviews, but my experience at Folsom Lake Hyundai was so good I decided to. James Trenner was my point of contact when I arrived and he helped me through the entire process. The entire team worked extremely hard to get me what I was looking for because I came in being very picky about what I was looking for. I ultimately left the lot with a car that I love and a good feeling the quality companies still exist.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very easy to do business with.

By Tinkerbell123 on 7/19/2018 at 1:05 AM.

I had a good experience. I love the car. I did want to go home and think about it for the night. I don't like to rush into my decisions. I felt pressured to decide right away. Overall it worked out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best service ever!

By Jdellar2112 on 7/15/2018 at 6:42 PM.

Gabriel was great from the start! he listened to our needs, concerns and was extremely Knowledgeable about the vehicles we looked at.There was no pressure and his only concern was to get us in the car that made sense for us. We settled on the vehicle at a very price and he sent us on our way to finance. I have bought many cars before and the finance portion is always the least fun. it usually takes a long time and the details are often explained poorly or rushed. Michael was awesome! He got us in and out in a very timely manner and explained all the details in way that was very easy to understand and painless. He seemed genuinely interested and we felt like he wasn't just going through the motions. When the transaction was complete, instead of the long form one usually gets, Michael handed us a USB drive with our docs, smiled, thanked us and off we went with Gabriel to check out our new ride. I absolutely recommend Folsom Lake Hyundai, Gabriel, Michael and the whole team to anyone who is in need of a great car and service. Josh

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Great experience

By Vantiki on 7/14/2018 at 8:05 PM.

Reall good experience. Nice people, low pressure. We found a great used car at a good price. We'd definitely work with this dealership again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Glad I went with Folsom Hyundai

By Jameyers 8449 on 7/9/2018 at 2:17 AM.

We originally went down to Vacaville to buy a car. They had great deals and we were excited to be purchasing a vehicle. That immediately changed when we walked in the door. The trip was a disaster. The people were mean and basically chased us, with their attitudes. On our way back we decided to stop by Folsom lake Hyundai. Best decision ever. Gabe our sales associate was awesome. He made ya feel welcome and it showed. Totally recommend this place to anyone looking for a car. Gabe was great the whole staff was great. Excellent time at Folsom Lake Hyundai.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

2017 Hyundai Santa Fe

By red1 on 7/6/2018 at 7:08 AM.

I had a great experience. The salesperson Sheetal was very kind and informative. The deal was made without much stress with Samlesh. I feel I got a good deal but I didn't like that I asked my interest rate three different times and was not given that information. It wasn't until closing that I was told that I would get a better rate if I bought the service contract. I still wasn't told the rate. I was told that he could drop the rate to basically pay for it. I should of said no but I didn't.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Easy to deal with.

By Derek on 7/4/2018 at 12:51 AM.

Wish my cup holders were cleaned and a full tank of gas would’ve made it that much better. But other than that it was super easy to deal with and low pressure sales which I like. Definitely recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Transaction, Fast and Easy!

By Roubique on 7/3/2018 at 5:13 PM.

I would definitely purchase another vehicle from Folsom Hyundai! Ask for May, she’s a breath of fresh air. Very knowledgeable and NOT pushy. Everyone from the Manager to the Finance Guy were professional, Friendly and Fast!!!! We got everything we wanted and then some. We LOVE our new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

For Sam and Sheetal, Folsom Lake Hyundai

By pats625 on 6/30/2018 at 9:34 PM.

My son, David, and I want to thank you for a great experience in buying a new 2018 Accent . You took so much time in answering our questions honestly...you were very professional but not pushy..I am so happy with my new car and would recommend to my friends to see you when they are in the market for a new Hyundai...thank you again....Patricia Sobol

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easiest and fastest car buying ever

By Shannnntastic on 6/25/2018 at 12:35 AM.

We came in looking for a specific truck that we found online and were on edge about it. We ended up buying it and were just so happy with our purchase. Fisrt of all, when Bart, our dealer, welcomed us in, we told him our conserns, what we’re lookig for, and asked him what he can do to help us. He completely sold us on the truck..for being a Hyundai dealer, we were so impressed with the knowledge and help he gave us. Not only that but he was just a genuine, real, and caring person, we really enjoyed talking with him in the downtime he had while signing. He and his boss crunched numbers and genuinely tried to get us the best deal. Couldn’t be happier with the purchase and deal we agreed on. If you’re looking in the area for a dealership, we completely recommend Bart as a dealer.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great customer service

By Mel on 6/18/2018 at 3:17 AM.

Great experience!! I went in not expecting to get a new car and I did! They worked with me and I was happy with it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional sales/ finance personnel

By Shirl the customer on 6/17/2018 at 2:50 PM.

Very professional and not too pushy sales person, Jim Trenner, who seemed genuinely interested in finding right match for what customer was looking for. I was also very impressed with the finance guy, Michael Sharp, who explained the different insurance options and allowed me to make best decision to meet my future needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new Veloster!

By DonnaZenz on 6/16/2018 at 11:31 PM. Helped by Solomon Bartkovsky..

The other night my husband and I decided to find a used car for me. My 2002 Honda Civic had just died (again), so it was kind of a necessity. We met Solomon Bartkovsky and he made a list of used cars that fit my budget. We test drove a really cute white Veloster and I was sold on it but when we went back into the showroom, the beautiful new red Veloster was just too enticing. Solomon showed us the car and was very courteous and knowledgeable. We decided to get the new car and I couldn’t be happier! Overall, the experience was just perfect! We would definitely come back and ask for Solomon or tell our family and friends to check out Folsom Lake Hyundai if ever there is a need for help in finding a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My New Ioniq

By SacScotty on 5/24/2018 at 4:14 PM.

We got a great deal on a new Ioniq Hlybrid. Our salesperson, May, was fantastic. Knowledgeable about the car and financing options. This was an outstanding experience. We highly recommend this dealership, and May, our favorite salesperson. Ed, in finance was great too! He explained everything clearly.

I would recommend this dealer.