Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VIP Treatment

By Loves Fords on 7/24/2017 at 8:04 PM. Helped by Megan Drew.

I bought my Escape over a year ago and every time I bring the car in for an oil change they treat me like a VIP. It is easy to come in using the Quick Lane and Megan took care of me right away last week. She even remembered me from my last visit. It took very little time and I was back on the road. I didn't mind waiting because I enjoy looking at the cars in the showroom while my car is being serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Very Best We've Ever Worked With!

By Sarah T. on 7/17/2017 at 8:58 PM.

We stopped in at our local Fairfield Ford Dealership thinking about trading in our Edge. When we walked in, we were immediately greeted by a friendly sales manager, Bryan Rice. Bryan took his time showing us different models on the lot and listened to what we wanted and needed in a next vehicle. He answered all of our questions and made the buying process smooth and easy. No matter what question or scenario we threw at him, Bryan always had an option for us to consider. Having a selection of options made our final decision easy and clear. He is knowledgeable, trustworthy, and has a great sense of humor. He went above and beyond during our time at the dealership and we will always go back to Bryan Rice in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 2014 ford f150

By Ken Whitmire on 6/20/2017 at 8:54 PM.

Awesome crew there, great sales lady Ann.. felt at home and best deal around.I looked within a 100 miles and this deal wad the best of them all.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

good for oil changes, not so good for real issues

By Dan M on 4/14/2017 at 10:53 PM. Helped by Courtney (I think).

Had electrical issues where all in cab controls froze up. Couldn't even adjust volume of radio or turn on headlights gauges didn't register at all. Radio stayed on after truck was shut off, so I disconnected power from the battery to reset the computer. Truck controls came back up fine, but the re was a check engine light on. I read the code (with my own handheld code reader) but didn't clear it so the service department could advise me, code was P2560, which I believe translates to "low coolant level", I checked the coolant level and it was right in the middle between max and min. So I drove it in to get advise as to whether it was a glitch or actually valid, what should be a 5-15 minute assessment. The service writer asked if I wanted to leave it or schedule an appointment, I said I wanted an answer as to whether it was an issue or not, the service writer then stated they were really backed up and wouldn't be able to get to it for 4 days, do I want to leave it or schedule an appointment? Wrong answer. These guys are clueless and aren't even willing to check with a tech for a simple answer and to reset a code.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Searching for a used F-250

By Christopher Johns on 4/2/2017 at 4:06 PM.

My wife and I had been in the market for a used F -250. I made a call to Fairfield Ford and Brittany answered. She let me know what she had and we came down. She had the truck ready for us to take on a test drive. She was extremely helpful and had a no pressure positive attitude. After the test drive we sat down and talked price. She showed us everything and made the experience simple and easy to say yes. My wife forgot the check book so Brittany followed us home so we didn't have to drive back. Amazing service and I will absolutely reach out to her for our next need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

excellent service writer, car was ready as promised

By ljb on 4/2/2017 at 5:36 AM.

Excellent service writer, car was ready as promised. the only issue was no loaner car available and as a Lincoln owner no car was available while car was in for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great prices and best sales experience in the Bay Area!

By Bonjour21 on 4/2/2017 at 1:56 AM.

Recently I was in looking at a new Lincoln MKZ, Brittany was my sales person and she made the process simple and easy. I ordered my New Lincoln and was given an expectation of three months for delivery, no big deal. To my surprise my car was delivered in a little over 30 days. This was not only extraordinary, but Brittany made sure to keep me in the loop on where my vehicle was in the process and when it would be available to purchase. Very happy Lincoln custimer!!!! Will purchase from her again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Well Worth My Time

By Rubydooby on 4/1/2017 at 10:48 PM.

Brittney has given me the best experience at this dealership. There isn't anyone else I would ask for other than her. I will be sure to refer my friends, family, colleagues to her for sure. She took the time to help me build the perfect Lincoln I wanted! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Benny Maldonado does it again!

By dalew74 on 3/31/2017 at 8:18 PM.

Time and time again, Benny has come through for me and my loved ones. I have bought numerous vehicles from Benny and each and the personal service has been top notch. No hassle, no pressure, all pleasant car buying experiences. I cannot speak for all salespersons at this dealership, but Benny is top tier. Ask for him by name, you will not be disappointed. Thank you once again Benny, I will be back for my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third car bought from Benny M

By davidlewexperience on 3/30/2017 at 8:20 PM.

My big thing whenever I'm buying something is how I'm treated. Whether it's a big screen TV at Best Buy, food from a restaurant, or a car from a dealership. Customer service is very important. And Benny M makes my family feel like family. Even my two year old likes seeing Benny. That being said, we bought a used Ford Explorer, payments less than $200. Couldn't have been happier. We'll see you for the next car.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Overall good experience

By Erika Chang on 3/30/2017 at 12:04 AM. Helped by Sunny.

Our salesperson Sunny was great, however the dealership did not place our order for 2 weeks. Car did come in under the 16 week time frame.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service!

By Hudson.kim22 on 3/26/2017 at 7:46 PM.

Bryan Rice is amazing! I was buying a car for the first time and he helped me in every way imaginable. Answered all of my questions and he wouldn't stop until every detail was complete. He had honesty and integrity while helping me buy the car and go through all of the tidious paper work. I would recommend him to anyone buying a car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Time well spent

By Kdub on 3/25/2017 at 4:31 PM. Helped by Mark Byrd.

Mark was very nice and professional. He made us feel like we were the only customers there, and made sure we left with the SUV we came to purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best service ever

By Ray Ramirez on 3/23/2017 at 7:11 PM.

brittney was the best she was experienced she knew what she was talking about and then some. go see her to be treated amazing! thanks so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman.

By red lincoln 44 on 3/18/2017 at 2:44 AM.

Ngawang was very helpful and worked very hard to make us happy. Wanted a certain color and he worked very hard to find us one with the options we wanted. We have a beautiful car with the options we wanted and are very happy. Wonderful experience. Thank you, Brian and Patti Kelly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What The Truck (in a good way)!!!!

By EyeTaporco on 3/14/2017 at 8:56 PM. Helped by Mark Byrd, Nikki Rau.

My husband and I have been in the market for a truck for about 2 months now. After extensive research and multiple grueling trips to different dealerships, Ford Lincoln of Fairfield is what caught our attention. From start to finish the sales people were easy, attentive to our needs, super friendly, and most important empathetic to the fact that we had our 2 1/2 year old daughter with us every time we came in. (My daughter loves their kids playroom) Mark Byrd is the wonderful young salesman who had assisted us in weeding through Ford's huge selection of F150's and was instrumental in helping us come to a final decision. Even after the sale was all said and done Mark Byrd along with Nikki Rau went above and beyond to address ALL of our needs and concerns in regards to our brand new truck. Much love to Ford Lincoln Fairfield. When looking into one's "TRUCKING" needs this place comes highly recommended in my book!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pre-owned honda.

By susan rau on 2/28/2017 at 9:57 PM. Helped by Nikki Rau, Aaron Simms.

I just purchased my 2011 honda civic from Ford Fairfield. Nikki and Aaron assisted me and did fantastic. we picked the car out ahead of time and finished everything else up in about an hour and a half. two thumbs up!!!!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Easy, quick and friendly

By bonnijc on 2/27/2017 at 6:39 PM. Helped by Mark Byrd.

I purchased my Ford Flex from Mark Byrd. He was awesome and great to work with. Very happy and I love my new car! Than you Mark!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy Customer

By famvenegas on 2/27/2017 at 3:34 AM. Helped by Mark Byrd (excellent).

I have been interested in purchasing a new car, but I wasn't sure exactly what I wanted other than a family car. I googled different car dealerships and was surprised to see the amount of positive reviews at Fairfield Lincoln Ford. I now know why this dealership has such a good rating. Our salesman, Mark Byrd, was great! He answered all our questions and gave us time to mull over exactly what we wanted and the "finance guy", Dwight, really looked for the best interest rate for us. We are very happy that we took a look at Fairfield Ford Lincoln.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Customer Service

By JoT on 2/26/2017 at 3:45 AM.

Nicole Martinez was very attentive and took the time to answer all my questions and concerns. She went above and beyond to make sure that I was pleased throughout the deal. She even followed up the next day to see how I liked the vehicle and if I had any additional questions. Great job Nicole!

I would recommend this dealer.