Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.7  
Quality of Work
4.5  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Very Happy

By DDen on 1/19/2018 at 9:04 PM. Helped by Willard, Rob.

Rob Willard went above and beyond for us. He worked with us until we had the perfect fit. We have gotten several vehicles from Ford of Branford and will go back when we need a new one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect blend of personable and professional

By D Rutty on 11/30/2017 at 4:44 AM. Helped by James Filley.

Months before I purchased the vehicle I recieved a letter in the mail from Branford Ford. James Filley was the one who sent it. At first I thought it was a random mailer, but I was in the market for a Ford truck so I was curious. To my surprise, I found a little hand written note inside introducing himself and telling me hes available to help with anything i need. For 5 months that stuck with me while I searched daily for the right F150. Eventually the perfect truck came around on their website. As soon as I got there I felt like I was an old friend to everyone, like I had been there before. James was the perfect blend of personable and professional. The car buying experience was quick and painless. They even stayed way past closing time for me so I could drive out with my new truck that night. If these guys are willing to upset their wives by being home late just to satisfy my needs, then I can say with confidence that they truly care about their customers!! Haha, but all joking aside, this was without a doubt the best car buying experience I've ever had. I would recommend them to anyone in the market for a new vehicle, and will definitely be returning to them when I want to trade in for my next truck! Thanks to everyone there who helped that night. Cheers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership and customer service!

By Dan on 11/7/2017 at 5:52 PM. Helped by James Filley, Chris Prevosk and Marty.

Within the first five minutes at this dealership i felt like family. I walked in knowing exactly what i could afford and James, Chris and Marty made it happen without a hitch. The customer satisfaction didn't end at the sale either. The next day i noticed a tear in the door panel and contacted the dealership about it. They had the part ordered the next day and fixed as soon as i brought the car in, as well as looking at my brakes without question after i noticed a squealing sound. This dealership overall is the best that i have been to. Sales and Service departments have all made my experience here the best it could be. Ford of Branford exceeded my expectations with flying colors. Thank you to everyone at Ford of Branford who made my new purchase possible, i will most definitely be coming back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By wht1955 on 10/30/2017 at 11:57 AM. Helped by James Filley and Chris.

James Filley and Chris where very helpful with the purchase of my new F-350 truck. no pressure and they both took the time to explain all the details and answered my questions fully. I would highly recommend seeing James Filley if you are purchasing a new ford truck James is very knowledgeable with the product details to help you make an informed decision. Ford of Branford is a great dealership!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top knotch

By Mustang guy on 10/25/2017 at 3:54 AM. Helped by James, chris, Marty..

This dealerships winning attitude of putting the customer first is clear. They were fast, efficient, and at no point did I feel pressure to buy a car. James was an awesome salesman with a no bs straightforward attitude. Chris was fast and efficient with taking care of the finances, he even got me a lower rate than my credit union had quoted me at for the same term loan. Marty the manager also provided top knotch service and cut me an awesome deal on a leftover 2017 gt mustang convertible. I’d recommend this dealership to everyone. Also a shout out to tanner, another sales person who was very personable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A positive experience purchasing a car that fit our needs

By Fordowner2017 on 9/29/2017 at 11:57 AM. Helped by James Filley.

James Filley was and excellent and helpful salesman. He was extremely knowledgeable about the Escape model, and shared that information in a clear and concise manner. He made our purchase smooth and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

nothing but the best!

By 39jule on 9/24/2017 at 9:52 PM. Helped by Jin F.

Jim F is a friendly and honest salesman The truck was everything he said it was in above average condition. Again, nothing but the best!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

looked for used p/u for a while

By truck buyer on 9/21/2017 at 7:19 PM. Helped by james filley and Chris Prevosk.

Jim F is a friendly and honest salesman The truck was everything he said it was in above average condition. In looking for trucks I drove an hour to Branford Ford and didn't feel any pressure at all to purchase. Although I ended up leaving a deposit that day. All the paperwork was completed for me in a timely manor with there great staff. I would definitely purchase another vehicle from them again. thanks again, Rick K.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No high pressure sales

By Jim F-150 on 6/4/2017 at 9:40 AM. Helped by Rob Willard, Chris Prevosk, Andrea DeDominicis.

Spent well over a month corresponding by email and phone till Rob W. found the right vehicle for me. Very pleased with the professional attitude that we were treated with unlike other dealerships that I've delt with in the past. Thanks again, J McMahon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Personnel

By ejskinner on 5/13/2017 at 7:45 PM. Helped by Paul and Amanda.

Spent some time with Rob W in sales to iron out a few details about how things worked in my CMax. The time he spent with me went above and beyond the norm, for which I am used to. Every question asked was answered professionally as well as he comment, "I'll go over it as long as it takes. If you want to write it down or have me record everything I will." NOW THAT'S SERVICE.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Service Experience of my entire life by far

By weatherfox on 4/10/2017 at 6:25 PM. Helped by Brock, Bob.

Bought my car in to change my winter tires back over to summer. Told me a two hour wait, waited five hours. Finally I went to see what the problem was. They could only get one tire off, and they ended up scratching all my rims!! I drove home with three winter tires and 1 summer and scratched rims. They had me come back in the following Tuesday and leave the car. They said it would be ready Thursday, then they called and said Friday. Then I called and they said maybe the following Monday. Well it's Monday and the car still isn't ready. These people are clueless stay away!! Wrecked my car and they have absolutely no empathy.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gomez was a good salesman I recommend her to anybody

By Katie Cummings on 4/7/2017 at 1:08 PM. Helped by I name is Kelly Guseman.

Gomez was a good salesman I recommend her to anybody.to put a hitch on the car she was a good person she was very professional and her job and I just love

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By Drew2712 on 3/23/2017 at 2:05 PM. Helped by Sal Casa.

I have been a long time customer of Ford of Branford....the service is great ,attentive and pleasant. The management team is always looking to satisfy my needs or concerns

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for a job well done

By Steve164 on 3/8/2017 at 9:18 PM. Helped by Calixmarie Guzman, Chris.

From first walking in the door to the purchase, the service and attention Ms. Guzman and staff gave me was sufficient for me to feel comfortable in getting the car that would fit me thank u. GREAT JOB

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing staff very knowledgeable parts dept and sevice great

By ryanlinsley on 3/6/2017 at 6:36 PM. Helped by paul harris.

form parts to service the smell the look is quality all the first impressions I had flowing into my mind is greatness the staff and the physical representation of excellence in the building is far superior of other ford dealers I've been to. all the associates treated me with respect and dignity throughout my experience with them I thank them all for doing such a great job. keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A ford dealership that really "gets"it

By Lou mauro on 2/14/2017 at 4:19 PM. Helped by Rob williard and sales team, Sal and the service team.

Excellent sales expierence from rob willard and sales staff, quick email responses on questions, truck locate etc.. always felt they were on top of it... Sal and the service gang EXCELLENT...prevous truck'05 F150 297,000 miles, they always respected your time and got the truck back on the road quickly, sometimes i would wait for it when troble arose. I live about 25 miles away, there must be 7 ford dealerships closer to me, i would recommend this dealership to anybody regardless of distance..I never had to bring my truck back with an issue that they fixed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service - outstanding

By okokok on 12/31/2016 at 3:28 PM. Helped by Paul Harris.

Took my new Mustang to this dealership as my two local delership are not very good. I had them perform "the works" special which is an oil change tire rotation and overall check. My Car is still under warranty (bumper to bumper). I had them check a clunk I have been hearing in the drivetrain. It was during the holiday break. They performed " the works" but called me to ask if they could keep it to diagnose the clunk further. They kept it. researched the issue and previous work done at another dealership and located the issue and repaired it at no charge. IN addition they washed the car and sent in for the works rebate for me. They also put some gas in the car as well as my daughter left me with very little as I drove into the service bay. Why am I so happy? Busy week for them, yet they took the time to have a senior tech research and resolve the issue that other attempts by other dealerships could not resolve. They took the time to send in for the rebate and wash the car. Its called customer service that other dealers in my area should learn is important. I will drive an extra 20 minutes to go to Ford of Branford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Truck Buying Experience.

By Mark11 on 12/15/2016 at 2:33 AM. Helped by Robert Willard.

We purchased a Truck at this dealership 13 years ago and had a great experience then so we decided to drop in today for our current purchase. Great Ford Truck selection on the lot. Our Product Specialist, Robert Willard, was kind, relaxed and knowledgeable. Management was very proactive and exceeded our expectation in pricing our new vehicle. We left a few hours later in our new Ford Truck with exactly what we wanted. Thank you Ford of Branford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Readco on 10/28/2016 at 2:29 PM. Helped by Robert Willard, Josh Kestenbaum.

From the time I walked into the dealership everyone was approachable and helpful. A special thanks to Rob Willard in sales, he took excellent care in matching me with the perfect vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall fantastic experience

By Starchildjth on 10/14/2016 at 9:03 PM. Helped by Sal Casa.

I would like to thank Sal Casa in the service department for his excellent customer service. Before during and after my service experience at ford of Branford he was absolutely fantastic! I had to have a piece of equipment installed in the brand-new vehicle . The company that did this accidentally damaged the onboard computer. Sal and his team at Ford of Branford were fantastic. They worked relentlessly to resolve the issue and went above and beyond to get me up and running again.

I would recommend this dealer.