Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.1  
Price
4.5  
Quality of Work
4.4  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5th car from the dealership

By Happy again on 10/17/2018 at 12:52 AM.

Both Alix and Fernando made this a no stress process. Both listened to what a wanted and they got me the car I wanted equipped as I wanted. They answered all my questions about the car and the satellite radio transfer. The financing was simple and easy. Best of all, I didn't expect to get the car for 4-5 days but they surprised me by getting me the car that night. 5 stars all around!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F350 Truck

By F350 on 10/15/2018 at 5:06 AM.

All the staff was very helpful throughout the whole process. Great customer service made the car buying experience very easy. Sean was a great salesmen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Explorer ♥️

By Blanqui2018 on 10/10/2018 at 12:23 AM.

Is my second Ford and I Will always choose Ford. 😌 Sean was great!my daughter and I love our new Ford! ?? Comfortable, fast and elegant!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Ramosur on 10/9/2018 at 8:17 PM.

Alix was very pleasant to work with. We never felt rushed to make a decision. Even though we did not specifically go to this dealership to purchase the Toyota Corolla, she fought for the price point we wanted and ensured we were well taken care of. Alix is definitely an asset to have as a part of your team and she provided excellent customer care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience :)

By LariatGuy1970 on 10/9/2018 at 5:30 AM.

Tarik was more than helpful, he not only got me an amazing deal on my new F-150 but he also called me multiple times afterwards to make sure all of my questions were answered and so he can schedule my first service appointment. I will deffintely recommend my friend and family to purchase a vehicle from him at Gosch Ford Escondido! Thank you Tarik!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Expertise Not of This World

By Eagletalon the Sovereign on 10/7/2018 at 5:23 PM.

Tarik Kulosman demonstrated that he can make a sales experience truly special. I have been waiting for the 2019 vehicles for months and I finally got my hands on the new Fusion Hybrid yesterday. There were roadblocks to this purchase every which way one can imagine, yet Tarik hustled and intelligised a pathway to the promised land. Yes, a new Ford vehicle! When you need a new car, please call upon Tarik to walk you to your new Ford. This is a salesman that has been selected by the divine to fill American freeways with Ford cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They really worked with you to get the right price.

By Tpalomera on 10/7/2018 at 4:15 PM. Helped by Tom and Mike.

If you buy a car here they never pressured you into buying. They just provided you with the information you needed and offered any assistance in the right payment plan. I appreciated that the most. I went to 15 dealerships before buying here. I'll be back!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Bought A Ford Focus

By Juanc2010 on 10/3/2018 at 11:36 PM. Helped by Joel (In Finance).

I wanted to rebuild my credit and I called the dealership, and Tarik was so helpful in everything. I really appreciate everything he did for me. After filing for bankruptcy, I thought I would never be able to get a car, he made the process simple and I felt comfortable. They worked with my budget and my monthly payments. Will be coming back, once I have better credit to get another vehicle !!!! Thank you Tarik!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

New truck purchase

By Shawnp62 on 10/3/2018 at 9:02 PM.

Overall, we are very happy with our recent new truck purchase. Our salesman, Tarik, was very helpful, informative and understanding; he did not try to pressure us in any way. Our only little complaints are two minor points: first, since they were bought out/being taken over by Gosch Ford of Temecula, there has been a little confusion among management and staff with the paperwork and a few other details of our purchase. Second, our only real complaint was with the "closer" who tried to hard-sell us the extended warranty, theft protection, and Scotchgard packages.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Service Department is AWFUL

By Sdanbury on 5/14/2018 at 6:04 PM. Helped by Shon Craft and Josh Irvine.

I am rating Ford of Escondido (1) star but would give 0 stars if they would allow. Service Department is absolutely terrible. I have never written a review (good/bad) before, but due to these circumstances I felt like I needed too. I purchased a new F-350 diesel truck on 1/30/18. There was a scratch on the mirror when I bought it, it was noted and I informed them that I would replace at its first service. I had an appointment and took my truck in for its 1st service (purchased Maintenance Plan,) the mirror replacement (under contract,) and a Tire Pressure Sensor error. To make a very long story short, service was AWFUL, I had to call in everyday to find out why my truck was not done, was given a different story every day. By Thursday I was fed up and I spoke to the Service Director, Shon Craft. I again, told them the several different stories that I was receiving, the last in which, they had to order a part that would not be available until the following Tuesday. He was very rude, not helpful at all, mentioned that there was a part in Costa Mesa, but they had already ordered the part so too bad. I told him I would pick it up and he refused. This man should not be in any position to be a manager, as he did absolutely nothing to help rectify the situation. After a very frustrating call, I asked him to call me with an update tomorrow, he had the nerve to tell me “no” he would call me when the part arrived. I reported the dealership to Ford Motor Company and filed a case. The representative could not believe what the dealership had put me through. She said that the case was filed and that a manager would contact me, to date, no one has called. I picked my truck up today to find the mirror was not replaced and notes said “No blemishes Found noted, Blem Walk Around” by Anthony Moccia. I also contacted the general manager, Josh Irvine, and nicely left him a message regarding some of the Service Departments issues and never received a call back. I could go on and on with additional situations that the Service Department has put me through, but I won’t. I am ONLY writing this for the people (the everyday consumer,) save yourself the nightmare and go ANYWHERE else. A formal complaint will be filed with BBB as well.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding, honest and friendliest Auto dealership.

By Ed’s on 1/9/2018 at 6:53 PM. Helped by Sean sweeny-sales....Phillip-sales Manager..Robert Finance.

This was quite honestly the most pleasant Auto dealership I have ever been to. From Sean the salesman to Phillip the sales manager to Robert from Finance dept. They all went out of their way to ensure that I received the best deal and that I was content with the level of service. Sean and Phillip even followed up subsequent to the sale, to make sure I was satisfied. This experience has made me a return customer to Escondido Ford. Thank you. Edgar Diaz

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Johnti683 on 1/2/2018 at 11:20 PM. Helped by Mehdi, Phillipe Horn.

Mehdi was great and Phillipe made me feel comfortable during the sales process. This is your requirement for volume and adds no value to may assessment of your facility.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fun,exciting afternoon

By Bev4026 on 12/30/2017 at 6:54 PM. Helped by Allen Kessler.

It was great. Allen was great to work with and was able to answer all my questions. It was s fun afternoon. Also the lady that did all the paper work was very nice and professional

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Good prices

By Camacho on 11/29/2017 at 11:17 PM. Helped by Christina, Alberto.

Good prices. Friendly and helpful attendants. Nice showroom. We are pleased with our purchase. The process was speedy and clear. The attendants were knowlegdeable and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marcia Stewart

By Marcia Stewart on 12/1/2017 at 3:02 AM. Helped by Phil, Jay and Luann.

Phil. Jay and Luann all great ! Very easy to work with, and responsive to all my questions. I will refer friends to them Marcia Stewart

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Fix one thing and damage another

By Mat143 on 11/29/2017 at 7:39 PM. Helped by Trevor Schultz.

I brought my car in because the check engine light was on, they are unable to diagnose it until The third visit and drop off, they did fix the problem, but when I picked my car up, the rear bumper has damage done to it, service manager says it's not their problem

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford of Escondido

By Emily87 on 11/12/2017 at 7:54 PM. Helped by Reginaldo Carter.

Very pleasant car buying experience. They had awesome customer service and didn’t pressure us into purchasing anything that didn’t meet our needs/wants. Would definitely recommend for future buyers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very awesome service

By Viktor on 11/9/2017 at 10:10 PM.

I like everything about the dealership it’s a very good service very good people working thereI would recommendAll my friends and family I think my opinion about this dealership it’s one of the best for dealership in San Diego

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Hector2017 on 11/1/2017 at 4:53 PM. Helped by Robert Hooks.

I purchased a Raptor from Robert Hooks and he went above and beyond to accomplish the purchase flawlessly. I definitely will recommend this dealer and Robert Hooks just got himself a loyal customer for life...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience as usual

By CarPro on 10/26/2017 at 1:32 AM. Helped by Jay Garcia.

Escondido Ford always gives me the best deals and they don't play the usual games like most dealers. My sales manager Jay Garcia really went above and beyond! I drive over 100 miles to purchase my vehicles from this dealership and I am never disappointed.

I would recommend this dealer.