Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great experience

By Duptj on 8/14/2019 at 8:39 PM.

Dealt with Michael Fraser on the purchase of my wife's new Edge. Easy, relaxing transaction. I'll see you for my new Ranger shortly .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

NO PAIN NO TYLENOL

By Mac124 on 8/12/2019 at 11:00 PM. Helped by KYLE WILSON.

From the moment we sat down at Kyle Wilson's desk until we drove our new car off the lot, Kyle LISTENED to what we wanted and DELIVERED just that. Kyle made our car buying experience PAINLESS. __ Actually fun We would ,for sure, recommend Ford of Londonderry and of course.KYLE WILSON to anyone we know looking to purchase a new car. Bob & Arleen MacFarland

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazingly Friendly and Attentive staff

By Djay1066 on 7/27/2019 at 8:45 PM.

I was forced to purchase a new vehicle due to an accident, and I have dealt with another local Ford dealership in the past that made me hate dealerships. That was until I decided to give Ford of Londonderry a shot. I looked up the new inventory online on a Friday night and found 2 vehicles that interested me. I sent the request for more information at 8:30 PM and by 8:30 the next morning Terry from the online division sent me everything I needed. we emailed back and forth that morning and decided to set up an appointment to look at the car. I arrived and Terry introduced me to Bob Morissette. Bob was on the ball with getting the keys for the vehicle and offering a test drive. I more wanted to just look at the car, since it was the same model as my last (just newer) so I knew how it drove. Having to deal with an insurance company for the payoff on my old vehicle was a pain, but Bob & Roger Tallini (and Terry Wendorf) made the entire process painless. I am proud to say the Ford of Londonderry is my dealer of choice in the area. They know how to treat a customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob made it easy

By rjsmith6801 on 7/19/2019 at 1:59 PM.

I found a 2017 Ford Fusion Energi online and made an appointment to see it. Devin introduced me to Bob Morissette. Bob was fantastic he took me through the car and we went on a test drive that was varied so you got the feel for the car in different road conditions. We negotiated a fair price and I drove the car home that afternoon. I highly recommend Bob he will treat you fairly without the high pressure sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bruce was very pleasant and helpful it was a great experienc

By Bruins40 on 6/24/2019 at 10:04 PM.

I have to a few dealership in the past and they always pounced on you before you get out of your car.It was so nice not to have that happen when we visited Londonderry Ford. Bruce made my visit very comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Non Pressuring excellent experience!

By cjnolan on 6/17/2019 at 1:50 AM.

I inquired about the vehicle through an online third party vehicle search service. The eprice that was provided had no hidden fees and after speaking with Devin L'Heurex (internet Sales Coordinator) numerous times through email, I decided to take the 3hr drive to the dealership. Prior to my departure, internet sales manager Jeff Brunini reached out and informed me that the truck was still available. He answered all the questions I had and I provided him with the details of my trade in. Upon arriving t the dealership, I was greeted by Raul Pereira, who treated me very professionally and in a non-pressuring way. This non-pressuring experience led to my purchase of this new beautiful F150. This is my 5th new F150 and 8th new Ford Vehicle since 1990. Ford of Londonderry has continued my confidence in Ford and I hope to remain a loyal Ford customer for the new 30 years, Thanks to everyone at Ford of Londonderry, for providing me with such a great non pressuring and satisfying experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great shopping experience for 2016 Honda CR-V

By LocalYokels on 6/11/2019 at 12:48 AM.

Bob was an excellent, helpful sales associate who we dealt with during our 3 visits. He showed us the Honda CR-V which we first viewed online, opened the car for us, and offered a test drive during our first visit. Upon returning to the dealership for a test drive, he immediately pulled the car out for the test drive, He accompanied us and wanted to make sure we got it on the interstate for a higher speed ride along with the back streets of Londonderry. He had gone the extra mile by Googling the 3rd-party remote starter that came with the car and showed us how to use it. Both Bob and his manager were very transparent about the price of the vehicle and the value of our trade-in. A reasonable, low-pressure concession was made to get the price down to a point we felt comfortable with. As residents of Londonerry, we felt good buying locally and they appreciated selling locally. Our 3rd visit was to pick up the Honda which was nicely washed and detailed inside and out, and provided with a NH state inspection. The finance manager Roger was fully prepared to provide us an auto loan at a reasonable rate through a local bank that we are members of. He quickly stepped us through all documents that needed signing and clearly explained each one. All 3 people that we dealt with for our purchase congratulated us, emphasized that we contact them with if any issues or questions arise, and offered us to make use of their full service department. Ford of Londonderry is a very professional auto dealership whose emphasis is on customer satisfaction. We highly recommend them to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great shopping experience!

By MelbaFuller on 6/4/2019 at 12:43 AM.

We purchased a 2019 Ford Escape from Londonderry Ford with no stress, no pressure, no regrets! Raul Pereira was so helpful in helping us find exactly what we were looking for and Roger was helpful in closing the deal. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Aweson F-150 Purchase

By Waynegel1 on 6/3/2019 at 8:02 PM.

Michael was great to work with offering the ultimate in service and review of my new F-150. He too the time to walk me through the features and show me how to use the on board electronics and sync system. - Great with follow up and providing very courteous service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Experience

By Matt5521 on 5/30/2019 at 9:27 PM.

This was my first visit to this dealership. I had the Check Engine Light on and my car was running rough. I called another dealership that's a little closer to me 4 times but was never able to speak to anyone and I left a message but never received a callback so I decided to try Ford of Londonderry. I got through on the first call and set up an appointment to get the issue diagnosed. I had thought it was going to be spark plugs or something routine like that but it turned out to be a much bigger and more expensive issue (camshaft phasers). Howard explained the issue clearly and there was no pressure to get the work done. The thing I really appreciated was that the notes about the diagnosis were clear and detailed so I was easily able to research the problem and talk to some relatives who are auto mechanics. They all told me that the diagnosis was solid and the price quoted for the repair was quite fair. A couple of weeks later I decided to get the work done. Howard set me up with a loaner vehicle for the duration of the repair which was several days because the whole engine needed to be removed. I was kept in the loop the entire time and was not once even mildly inconvenienced. When I came to pick up my car the final price was right on point with the quote so there were no surprises. I don't know who the Technician was that did the work but he did an awesome job. The car runs so smoothly now I can't even tell if the engine is on or not. That was the most expensive car repair that I've ever done and yet it was the most positive experience that I've had at a repair shop. I'll be getting all my future work done there and I recommended the place to my dad for his F-150.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership

By Hotwheels on 5/30/2019 at 12:33 PM.

Purchased a 2016 Explorer from them, it was such a easy stress free sales experience the staff was amazing to do business with from start to finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike found the perfect vehicle at the right price.

By Carsnob on 5/19/2019 at 6:34 PM.

Mike,'thanks for finding a needle in the haystack! It's the perfect vehicle for my work and I am really enjoying how functional it is. Steve

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased an F150 from Mike Frasier

By patmich67 on 5/18/2019 at 12:16 AM.

Purchased an F150 from Mike Frasier. We love the truck and Mike was wonderful to work with. The process was easy and never felt pressured. This is our 4th vehicle from Ford of Londonderry we love going there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and hassle free

By 14stang on 5/12/2019 at 11:52 AM.

Great dealership! I bought my first car here from Michael Fraser. He was very kind and set me at ease. Everyone kept it a very simple and easy process!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Usede Truck Purchase

By alvino951 on 5/2/2019 at 11:20 PM.

I needed a truck and was told to give Dave a call who asked me a few questions and soon got back to me with a truck that I could afford...went to take it for a test drive and met Mike who explained all the features and worked out a price with Dave and soon I was meeting with Roger who made financing the truck one of the easiest experiences I've had and left the dealership glad I had chosen Ford of Londonderry to buy my vehicle...Very friendly , easy going and made sure everything was perfect with my new used truck..will highly recommend to all well worth the trip to check them out for a vehicle..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Quick and Efficient Experience

By pkw9 on 5/2/2019 at 9:17 AM.

Raul was great! He and his team has made it easy and efficient to purchase another car from Ford of Londonderry. We have purchased 3 cars here, all with Raul. Thank to all and recommend Raul and the Ford of Londonderry team. Also spoke with Howard in Service after approx. 2000k and he was very helpful! Pete

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Extremely personal service

By Dan in Derry on 5/1/2019 at 5:16 PM.

Working with Daryn (this was our 3rd car purchased from him) is always a breeze. His 20 years of auto sales experience shows with his careful listening, applicable recommendations, hard hustle, and no pressure attitude. With our most recent purchase, we had called ahead to let him know we were coming in to look at something. He had it ready to go for us right when we arrived, and had us out on a test drive just a few minutes after arriving. With our prior purchases, he has sent follow-up notes to ensure we remained happy, as well as (hand written) anniversary letters on the date of the purchase. When we next need another car, our family will be returning to Daryn, guaranteed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle. Quick & painless sales experience

By SeasonedSVTGuy on 4/25/2019 at 5:42 PM.

I found the car I wanted through the internet. Bob instantly sent me the information I requested and quoted a great price. Roger did the financing at a very attractive rate. We drove from Central MA for this car. We were in and out in maybe 30 minutes. No wasted time - painless...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Return Customer

By Nhbuckeye on 4/22/2019 at 1:19 PM.

This was my second truck purchase from Londonderry Ford. My go to guy is Bob Morissette. He is the kind of man that helps you buy a car as opposed to sell you a car. Returning business is the highest compliment I can give him. If you don’t have a salesman you trust then go see Bob.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Three stooges are better mechanics

By Reggie Petto on 4/8/2019 at 12:33 PM.

Absolute laughable incompetence by the service/body shop departments. They scratched my vehicle during a service, they tried to fix it 3 times and on the last attempt, they damaged another part of the vehicle. Other than an oil change, which at this point I would even let them attempt, stay away. I am amazed at people today who do a terrible job, step back and say, "yeah, that's good enough".

I would not recommend this dealer.