Dealer 2-Year Rating

Overall Rating

2.1 / 5
Customer Service
2.1  
Friendliness
2.1  
Overall Experience
2.1  
Price
2.1  
Quality of Work
2.1  
Service
2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service here is needs to do better

By 828 Transportation on 2/20/2018 at 4:51 PM.

I transport cars an took myg truck in for service an that was on a Thursday an it's Tuesday an I still don't have my truck or they didn't give me a loaner so I been out here in L.A. without transportation not to mention I cant even go to work!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Kenney Kabanga is a ...

By Jefftola on 9/11/2017 at 10:09 PM.

Purchased 2016 Explorer from Kenny Kabanga. He handed me two key FOBs for the keyless entry system. I left. 4...yes, FOUR... days later the car was stolen from my driveway. Police checked my keys. One was from a Mustang; not the vehicle I purchased. Kenny said he put one key in the glove box and doesn't know where I got the Mustang key from. The sales manager said Kenny did not follow company procedures. That was the luckiest car thief on the planet. Imagine walking down a random suburban street and finding a new unlocked vehicle with the key in the glove box...amazing! The car was returned 2 weeks later, wrecked after a police chase. The thieves escaped. Their lucky streak continues...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience!

By ariarvi1 on 8/23/2017 at 6:23 AM. Helped by Isaac M. Rae.

I came here to buy my first car. The sales person was crazy nice. He made sure I knew the car and liked it. He made sure the we were on the same page the whole time and never surprised me. Great experience. I'd recommend this place for sure.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Unethical practices

By Armymom17 on 4/29/2017 at 4:00 PM. Helped by John Gonzales.

I came in to test drive a used Ford Fusion I found online. Received excellent service from John Gonzalez. I test drove both a used and new Fusion. I asked for a comparison of deals for both cars. I was told they would have to run my credit. The very pushy sales manager came back with a ridiculously high rate for the used vehicle and kept pushing me to purchase the new Fusion running back and forth to his manager changing the pmt amt and terms but refused to quote me a rate. I declined the offer and left. A few days later I received a letter from Golden 1 credit union stating that a loan application had been submitted on my behalf for 26k. I never applied for this loan and I did not authorize Ford to do so on my behalf. I spoke to the manager who informed me that it's standard practice to submit an application in order to quote the best rates. I have never heard of such unethical practices. I will never do business with Ford.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jedi Mind Tricks

By Rated on 3/6/2017 at 4:16 AM.

Joe and Fidel in parts are some smart vatos, they always knows what's up with the parts I'm looking for. They straight representing with that technical knowledge.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolutely horrible lying crooks

By Mason123 on 9/23/2016 at 4:38 PM. Helped by Anthony.

Do not bring your car here, I have a brand new Ford Mustang and they will refuse to replace the bumper due to manufacture problems. They will lie and tell you it was impact, when there is no damage whatsoever, they only care about money, will promise one thing and then lie about it. Sal is the absolute worst employee there, the service department will not accommodate you, especially after spending $30000 on a new car. Never come here.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

By Mia2016 on 9/20/2016 at 4:21 AM.

I went in & we had settled on a deal that would work for me, the sales person kept getting up & bringing me back different figures when he was willing to give me a better price that worked for me from the beginning & all of a sudden the price kept going up & up....terrible customer service....I will not recommend this dealer ship, the worst ever....& their sales managers are greedy & awful ...they couldn't make an extra $3000.00 off of me so I walked out...for a difference of $3000.00...talk about greedy.👎🏻👎🏻👎🏻👎🏻👎🏻

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Every employee is in a different planet!!

By M U on 8/6/2016 at 11:17 PM. Helped by Michael Alvarez.

Never ever buy or maintain from this dealer, totally the worst service. Visited to get my car fixed, instead got an oil leak. When I told them they ignored the issue and denied but mentioned it in the report. After a third visit they confessed that their technician did not notice it written and now I have to visit again since they don't have all parts (so typical). If you value your time find another dealer, what a waist it was to invest in them.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

customer service is the best

By christine on 3/22/2016 at 2:33 PM.

I purchased my car at Montebello because of the fantastic service department at Montebello. Raudel is one of the best there for every problem that comes up. They are 5 star always. This is my third ford purchase but first time at Montebello. I was not pleased by the sale itself and the many things that went awry. The service department however is excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

short and painless

By yschwenck on 7/9/2015 at 10:28 AM.

We purchased a Ford F-150 with Eco-boost last month. Nizar helped make the experience as painless as possible. Let's face it, buying a car can be a miserable and time consuming experience. The team at Ford of Montebello were straight forward, kind, and made the experience so great that we will definitely purchase from them in the future.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Nizar helped the process move along quickly

By erica on 6/25/2015 at 3:53 AM.

I came in knew what I wanted had the paperwork done quickly. They were very attentive to what I wanted in a truck. Didn't try to sell me things I didn't truly needed. Very satisfied customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Kenny Kibanga

By Kathy S. on 6/2/2015 at 11:15 PM.

I've spent a lot of time car shopping and it wasn't until I went to Ford of Montebello that I actually felt I could buy a car and not get ripped off! Thank you Kenny Kibanga for taking the time and having the patience to help me find the perfect car with all the specs I requested!! You have truly gone above and beyond!!

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

A nightmare that wont end

By na1s2012 on 5/26/2015 at 5:09 AM.

Purchased a used vehicle that turned out to be faulty and not in good condition have not gotten any help from the service department or upper management. The vehicle broke down on us twice in one week. Dealership wont cancel my contract due to the vehicle not being in good condition. They sold us a lemon and they wont even address the situation. The only two people that have been in contact with us and have been helpful have been frank and Freddy. Dont purchase a used vehicle at this dealership

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Adviser

By MontebelloClient on 4/23/2015 at 8:07 PM.

I have been bringing my car to Ford of Montebello for a number of years now and Miguel is the best one there. He is always very friendly, knowledgeably, and always provides me with status on my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By ana96 on 10/6/2014 at 4:51 AM.

I recently purchased by first car with the great help of Mr.Alvarez! He was extremely helpful, knowledgable, and friendly. His hospitality and customer service makes you feel very comfortable. He is very direct and makes sure the customer is pleased. I would definitely recommend asking for Alfred Alvarez. Thank you once again for the outstanding service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Franchise player of sales

By cenveoone on 9/23/2014 at 2:19 AM.

Dear Mr Peter Villarreal, you defined the word Professionalism from the time I walked in until the time I drove away in a new car! Ive been to many auto dealerships in my lifetime and this is the first time I felt at home not rushed please Mr Johnson take your time make sure its what you want and what you can afford Peter you took your time with me and I want you to know that when it was time for me to leave l not only drove off the lot with a new car I also had gained a new friendship your follow up calls my gosh you really do care! Dear Ford of Montebello, Please take care of Mr Villarreal as he will be your Franchise Player in sales he's a true knowledgeable example for all your sales reps to follow that will keep me comming back! Thankyou Peter! JOHN JOHNSON

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By rudygu on 9/9/2014 at 3:36 AM.

My wife and I recently purchased a vehicle with Mr. Alvarez and we were very satisfied with his superior customer service. Mr. Alvarez is well informed when comes to sharing the current Ford technologies on the vehicles. Further, he was extremely helpful in explaining the process and ensuring the customer was comfortable. Again, thank you, Mr. Alvarez for your superior customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ups and Downs

By yanira6969 on 9/1/2014 at 4:21 AM.

First I wanna thank Mike sales manager for listening to my inquires and making sure that the job got done rapidly and efficiently. Two thumbs down to Raudel service advisor he was un professional always coming up with excuses not providing with the proper paper work and always running away from customers. Thanks to James and Gordon for making things happen .This is a good place to purchase your car and get service done they work with you to make your visit a good experience .I really recommend this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great salesman

By Anjali on 8/4/2014 at 1:48 AM.

Came in twice to buy a car and with Alfred's helped we have happily walked away with two brand new cars. I'd definitely recommend Alfred when coming to this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Great Dealer!!

By bettysui1 on 6/12/2014 at 4:34 AM.

I just brought a car from Peter like a month ago, and his service is very outstanding! He discuss with us about a lot of useful stuff we need to know for have a car, and been extremely patient to us. Also, he helps us a lot on get the best deal for us. That is why we give him full credit on his service. Thank you Peter!

I would recommend this dealer.