Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Very helpful and thorough

By mertyl1954 on 7/21/2018 at 7:50 PM. Helped by Tillie.

Went in for an oil change. Waiting time was good. Informed me of what additional things that needed attention. Tillie was very knowledgeable and informative. Only thing they forgot to turn off the oil change light.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

My experience was good.

By ki4gnt on 7/21/2018 at 6:41 PM.

The sales person was excellent and I was able to get into the car I wanted with all the amenities that a car should have.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

The experience was OK but it could be better.

By ki4gnt on 7/21/2018 at 6:37 PM.

The sales person was excellent and I know that she did her best on everything she did. She got me set up in a way that no other salesperson had before.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service team

By Denise Voorhies on 7/21/2018 at 2:17 PM. Helped by I have also had dealings with shawna and she is an excellent sales rep. Very polite young ladt.

I have been coming to this location for about a year. Steve and Frank are awesome. Frank even puts up with my dumb questions lol. I left Karl Flammer to come to this location not only closer but the k knowledge these 2 Service Managers have is impeccable keep up the awesome work

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Blew up my motor

By Mike smith on 7/21/2018 at 1:50 AM.

The is the worst dealer I have dealt with in my life. No one in that store cares about anyone. My personal property has been stolen when being there for service, told me that they did not believe I wore Maui Jim sun glasses that cost 300.00. Then the stripped out the oil pan plug, causing all the oil to leak out on my way to work. That causing the turbo diesel motor to blow. Then they had my truck for almost 2 more months telling me they could not get parts. I call ford in Detroit Michigan and was told the parts were available. Then the parts started showing up. While they had my truck there they used my 2 batteries that where in my truck to run the filtration machine for transmission fluid and killed the batteries. I had to call AAA to get jump and had to buy 2 new ones. They would not pay for. The whole time telling me they did me a favor when they are the ones that caused the problem. The service manger TJ will lie to your face if you can catch him there, always out of town. The General Manger refused to come out and talk to me on 3 different occasions

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service, good price.

By Jgerjg on 7/20/2018 at 8:11 PM. Helped by Harris Wagner.

Good quick service, people very helpful. Got appointment quickly and work was done rapidly. Highly recommend dealership for any work you might need on your car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty service

By ROCKINRITA on 7/20/2018 at 6:08 PM.

Every time I come in to Ford at Port Richey my experience has been excellent and the service has been done in a timely manner. Steve Wollock has always taken good care of me and my vehicles, he is professional & exceptional. I will always bring my car here for service or repairs. Rita K.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Viv & Rich P on 7/20/2018 at 3:54 PM.

What a pleasure working with the salespeople Robert Wessel and Dave. They were patient with us while we tried to figure out what car was best for us. Robert answered all our questions and concerns. When we were ready to buy we were prepared with our down payment and I knew about how much my payment.s would be. Robert’s manager was great working with and getting us to closed on the deal. (Sorry I forgothis name ). Josh made the loan process smooth and easy. He explained everything to us and it was the easiest auto loan process we ever had. At the end when we were receiving our new car Robert and Dave took a few minutes to get us set up and explain things so we could get on our way. It was wonderful working with people who weren’t pressuring us as other dealers have tried. The staff we worked with were very professional and polite and if we are blessed to get another new car in the future, I would love working with all these same people again. You have the best dealership that we have ever dealt with in 20 years of living in Florida. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Car

By Terry R. on 7/19/2018 at 9:13 PM.

This was my first visit to this dealership. I just moved to Florida and had a leased car from out of state. I went in for an oil change and to see about buying out my lease. I walked out not only buying out my lease but also bought a new 2018 Fusion. Absolutely no pressure, my choice. The salesman Jeff is fantastic he worked really hard to get me what I wanted. Then on to finance, Josh, again was very patient explained every little detail. No pressure to buy extra warranties. I will definitely recommend these gentlemen and my next car will be bought here from them.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good if you prefer paying dealer prices on repairs

By Kbecraft78 on 7/19/2018 at 8:23 PM.

I go here for recalls and deals on oil changes. Major repairs are just way over priced. The staff is super nice and they are fast in the repairs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By MAGGIEC63 on 7/19/2018 at 2:04 PM.

Fast quick service. Very knowledgeable. Fixed. Within 2. Hrs. Very. Satisfied Will be back for. My service needs thanks mr Neal. Thanks again much Bob

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and in a timely manner

By Codytmontgomery on 7/19/2018 at 12:24 AM. Helped by Adennis stokes.

Adennis Stokes was more than enough help to me. He got me in for the price I was more comfortable with, he wasn’t always on top of things, He kept me updated and He even came in on his day off to make sure I was completely taken care of on the purchase of my new Truck. A great Dealership, everyone was very polite and willing to go above and beyond for me as a customer.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very happy with service.

By KOVSEN on 7/18/2018 at 8:45 PM.

I was very happy with my experience at Ford of Port Riches Steve always takes care of me quickly, and is always friendly and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

High quality, great service, right price

By MAWILSON59 on 7/17/2018 at 8:07 PM.

Ford of Port Richey is my go to service provider. They consistantly exceed my expectations and I make it a point to recommending them to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just what a customer expects. Very good

By LUIGI692 on 7/17/2018 at 6:46 PM.

Very good service and the professionalism of the staff was excellent timely information and adequate Lounge area. Thank you Lou Galambos. See you again at 50,000 miles

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Service

By danf6848 on 7/16/2018 at 8:24 PM. Helped by Greg ....but he was not listed above.

Greg did such a great job getting us the information we needed since we lived out of state (CO) to determine if we were going to make the purchase. When I flew in to finalize the transaction I couldn't be more pleased with the customer service with offering to pick me up from the airport and taking the time to I inspect the vehicle to ensure it was what we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What an amazing experience

By Alexander on 7/16/2018 at 6:29 PM. Helped by Benny.

I have been to different dealerships but never had such great customer service as here. Salesman Benny was excellent. Very polite and respectful. Making sure to look out for my needs and working them with his managers. Very friendly with my family and went over and beyond to assist me. The Sales Manager Michael What an amazing gentleman. Did not give up with the creditor and manage to assist me on what I was looking for. Not only was able to do that but made my wife happy on getting the car which really preferred to have. Not sure how he did it but was able to move the pieces in the right places.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By dfontenot1 on 7/16/2018 at 2:15 PM.

Steve my service advisor and my service at Port Richey Ford always meet my expectations! Thanks once again for great service! You'll continue to see me as a customer there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

😎Airbag recall

By GOAKLEY64 on 7/15/2018 at 6:43 PM.

Took my 2007 Mustang in for the airbag recall. The dealership was efficient in getting it completed. Our Service Advisor - Steve Wollak - did a great job of taking care of us.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Very good service with a very polite advisor.

By CADRSD79 on 7/15/2018 at 6:36 PM. Helped by John Kidd.

The only thing I would do before putting customer declined service on paperwork. Is make sure you offer the service before stating declined. Since I never declined anything. Only stated I was there for an oil change. Right rear tire pressure wasn’t checked due to it was lower then rest and should have been filled. I had to go and fill it after leaving from service appt, since it was at 23 psi and should have been at 32 psi. Not sure if puncture or valve leak. Not safe if I had done highway speed with it that low. Otherwise very happy. Thank you John. I appreciated your kindness and quick service. Your name is not listed maybe why no reviews. Have a great day!

I would recommend this dealer.