Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unable to resolve a mistake the dealership made

By CindyShfr on 12/26/2018 at 10:48 PM. Helped by Service dept Wendy, salespeople Joyce and John, now I’m dealing with BBB.

the service dept is very unorganized and tell you ur getting one thing and then do another which unfortunately is a big problem when your going to be dealing with them for any warranty issues/service problems with the new car you purchased. I had a remote start put on my 2017 Edge Titanium that was told to me would be the exact same as factory direct including a new key fob so that it would all be on one fob not an extra piece so, I paid $556 and what I got was no different than what you get at the Dogpound in Uniontown for $150 my defrost doesn’t come on when started nor does my heated seats, nor did I get a new key fob I got an extra piece to hang off my key ring. After telling them I wanted a refund and it removed I first got the offer to have carpet cleaner 🙄and then a few weeks later they offered a $200 check but wouldn’t remove the starter (which is visably seen sitting in the top left corner of my windshield not as if it were factory direct and hidden obviously) so I refused that offer and after 3 1/2 weeks I had to file a complaint with BBB. We have bought 4 vehicles from Ford of Uniontown and there won’t be any more. Please educate yourself on the service dept of the dealership you choose, even asking all the right questions and writing down exactly what the service dept tells you including the cost they can still be super shady.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

quick service,

By clair1286 on 3/31/2017 at 7:14 PM. Helped by Dominic.Jeff ,Mike Kisten and all people that work there.

An all around great business to buy a new car. you can buy a car anywhere, it's how you are treated after you buy a car or truck that counts, and Uniontown Ford does that. They treat you like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership to deal with!

By Thomas Gilbert on 1/5/2017 at 1:46 PM. Helped by Rod Pierce, Dominic Carbone & Terri Shawley.

My first time purchasing from Uniontown Ford but it wont be my last! I searched for a Ford F-150 for over 5 weeks, trying to find the best deal for what I was looking for. The sales staff and management were very accommodating and made me the deal I couldn't find elsewhere. I am a Ford person and I recommend Uniontown Ford to everyone! Tom Gilbert, West Virginia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Purchasing Experience

By JKoval on 11/11/2016 at 11:12 AM. Helped by Robert Pierce, Joyce Firestone.

Was web shopping for a new van and appreciated the way their discounted web price showed immediately and up front what their discount consisted of. Another Uniontown area Ford Dealer's Web "Discount" included $4,000 of your own money and you had to click thru at least one page and scroll down to the bottom of the page and read the fine print to find this lil' detail (wow, the other dealer's "discount" includes applying $4,000 of my own money ??). I bought my 2016 Transit Connect at Uniontown Ford from Robert Pierce/Joyce Firectone and the experience was fantastic. No pressure, NO GIMMICKS, straight forward down to earth people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied with sales and staff

By Chris a gales on 5/21/2016 at 3:11 PM. Helped by Ruddy jim.

Very satisfied,would recommend this dealership to all my circle,thanks to all the staff especially ruddy and Jim the manager,thanks again for the excellent deal

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

I couldn't believe my ears

By FTX on 4/7/2015 at 7:48 AM. Helped by Owner.

First let me say I didn't realize Ford dealerships are independently owned and can choose to service your Ford or not. I recently moved into the Uniontown area and attempted to establish regular service on my 2014 Ford F150FTX. I didn't buy the $73K truck in Uniontown but I didn't think that mattered to get professional service performed on a Ford vehicle. I just wanted an oil change and tire rotation at their "Quik Lube" but was told I had to make an appointment. The soonest available appointment was 6 days later. Since I had to make the appointment I also asked them to look at the KC driving lights that come installed on the FTX package. I was told they didn't work on aftermarket stuff but after I explained I bought the truck new from Ford with the lights I thought it was settled. 6 days later I'm back BUT I was never scheduled so they will try to fit me in and they refused to look at the lights. I just replied "I won't argue, I'll just call Ford customer service" thinking that the Ford dealership had to work on them if I bought them from Ford. Well bottom line, while I'm on the phone with Ford, the service manager said the owner is now refusing to work on your truck so take the truck back to the dealership you bought from and get the help out. Really....Get the help out! Although Ford heard the whole exchange, it's still their right not to serve me. Unbelievable! How did I become the bad guy

I would not recommend this dealer.