Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.6  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 ford explorer

By Nunez89 on 6/23/2018 at 5:27 AM.

Moe anda Russell helped us through out the whole process made it easy for us very satisfizo would definitely recommend to others thank hoy ford of upland

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Edwin 4 the WIN!!

By Tron - I fight for the users on 6/15/2018 at 6:26 AM.

Once the details of the car I wanted were shared over the phone, Edwin found the exact car requested! When I told Edwin what I wanted to pay, he got it approved! When I said I was working and couldn't come to the dealership til late, Edwin said he'd be there, no problem. When I arrived at the dealership, Edwin was there to greet me. I test drove the car. The deal was done, written up and waiting for me. I was out of there in less then an hour from the start of the paperwork process to the end. Speedy, fast, friendly service. Just the way I like it. That's how you get er done. Nice doing business with you. Thank you team Ford of Upland!! #Edwin4theWIN .#FordOfUplandWINNING

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Lester2018 on 6/13/2018 at 5:44 AM.

I just purchased a Ford Truck from Ford of Upland. Edwin Cardiel helped my wife and I. He provided excellent service. He was very knowledgeable and it was a pleasure to deal with such a professional young man. I highly recommend Ford of Upland for anyone looking to purchase a Ford vehicle. And, when you arrive at the dealership, ask for Edwin. He will treat you right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Trigger78 on 6/10/2018 at 11:11 PM. Helped by Ronnie, Mary.

I was really satisfied with everything, Ronnie did a great job , Jose , George, Russell everyone, they tried to make it happen and they did , one of the best costumer services that I ever had in my life, the owner was on the top of everything I'm very satisfied with the service and everything, definitely I will recommend this place for sure! Go to see Ronnie if you want a car !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and courteous!!

By Jabar714 on 6/10/2018 at 12:12 AM. Helped by J. Rodriquez.

Came in with Uber and drove out with a car. No haggling over price, Edwin listened to exactly what we wanted to pay and he was able to come very close what we wanted. Mr. Cardiel was extremely professional and was able to make my daughter and I feel extremely comfortable. Ford of Upland's team made everyone feel comfortable. Thank you ladies and gentlemen!! LMJ

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Good for a first time buyer

By Shan on 6/9/2018 at 3:35 AM.

Worked with me very well to put me in a car. Appreciate their patience for answering all my questions and getting me clear of the entire financing process..👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 FORD EXPEDITION

By joaanmustang24 on 6/5/2018 at 2:02 AM.

VERY HELPFUL WAS LOOKING A WHILE FINALLY FOUND HERE AT FORD OF UPLAND GOT AN AWESOME DEAL ALL THE TEAM WAS VERY HELPFUL AND KNOWLEDGEABLE THANKS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Ford Expediton

By Dennis 123 on 5/26/2018 at 9:08 PM. Helped by Paras Sahani.

Paras was great help, would recommend him and UPland Ford, go there if you want good deal and great help. Paras Sahani was the rep, and great help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2013 Ford Explorer

By Katie123 on 5/26/2018 at 10:50 PM. Helped by Paras Sahani.

I went to Upland Ford, our REP, Paras Sahani was great help. He showed us all the great benefits of the car, they fixed the car up for me, before i took it. I would recomend Paras & Zee if you need a new or used car. Ask for PARAS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

2015 ford fusion energy

By timhardcore on 5/21/2018 at 9:57 PM.

came in hoping to get a truck but walked out of the dealership with a fuel efficient ford fusion energy thanks to Moe and Jacob they helped me through the whole process happy and satisfied would recommend this place to everyone they do treat the customers like family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 ford fusion

By emy1800 on 4/28/2018 at 4:44 AM. Helped by moe.

Moe greeted us with a great smile and was patient with all our questions. him, Z and Christen were very helpful and gave us a really good deal. We got snacks, coffee and water while we waited and had some great conversations. Everyone was very sweet and in the end got a great deal on a great car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great !!

By Marthaannelly on 4/24/2018 at 6:39 PM.

Debbie was great !! She was so sweet and got us a great deal, I recommend you go to her whenever you want a good deal !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car dealership in California!!

By Kmorlet on 4/22/2018 at 3:43 AM.

Ford of Upland helped me buy my first car! They are incredible employees who truly care about their client! Accomadating and helpful, I’ll never buy a car anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Blessed.

By destinygee7 on 4/16/2018 at 5:13 AM. Helped by Alex Urbina.

I am so grateful to have bought my first car from this dealership. The vibes were so welcoming. This dealership has a family environment and will find what's best for you. Alex Urbina was very helpful in finding me a car that suit my income as well as my lifestyle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 ford mustang

By adriangv on 4/18/2018 at 5:15 AM. Helped by moe/edwin.

I'd give a 5 star rating for this dealership because both Moe and Edwin made me feel satisfied with the vehicle I purchased. I would highly recommend coming to this dealership 100%.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

2015 Ford Escaspe

By bt6413 on 4/17/2018 at 8:44 PM. Helped by moe/edwin.

From start to finish Moe, Edwin , and Christian went above and beyond to get the car. After dealing with an total lose safety was the top priority for the new car. The Ford Escape Moe showed me fit thr parameters perfectly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick & Easy

By DREEVES on 4/16/2018 at 12:04 AM.

Just bought a F150 from Ford of Upland today. The process was quick and easy. They went above and beyond to meet all my requirements. The whole process only took a couple of hours. I have now purchased 2 vehicles from this dealership and both experiences were very painless. Pricing was competitive with the other dealers and I never felt pressured. I will be recommending this dealership to friends and family. Thanks Ronnie & the rest of the staff at Ford of Upland!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Ford Escape SE

By Brimorganne on 4/15/2018 at 3:34 PM. Helped by Alex Urbina.

Initially, I came in to browse with my mom. We were immediately helped by Alex. He provided the best carbuying experience ever. He's patient and understanding. Plus, he really heard what I had to say about what features I wanted, the interior and exterior color, and helped with all possible financing options to best suit me. I ultimately left the lot, after four hours or so, with a new 2018 Ford Escape SE. I love it! Thank you Alex

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 FORD EXPORER

By daniel10 on 4/13/2018 at 11:13 PM. Helped by RONNIE SAUNDERS.

GREAT LOCATION TO COME AND PURCHASE YOUR NEXT FORD IF YOU ARE IN THE MARKET FOR ONE. RECOMMEND YOU SEE RONNIE. HE WAS VERY HELPFUL AND INFORMATIVE.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No, This Dealership Does NOT Treat Customers Like Family

By Peter Camacho on 3/27/2018 at 11:20 PM. Helped by Austin, Ash.

Buying a new vehicle can be a very stressful process. I know dealerships do their best at making sure that process is done with ease, all while making sure the customer is completely taken care of as well. Unfortunately, I was NOT one of those customers. My girlfriend and I originally came in on a Saturday morning with the intentions of trading in my Focus ST and purchasing a Focus RS (Which I did). The initial greeting went well, and staff appeared to be very friendly, but after that everything turned into a giant nightmare. To sum things up, I wasn't exactly satisfied with the trade offer I was given, and was about to leave the dealership since there were two other dealerships I wanted to visit in case things didn't work out at Ford of Upland (Villa Ford and Autonation Ford Tustin). My Focus ST was nicely modified by a Ford approved package (Mountune), as well as some cosmetic modifications, and I definitely didn't want to trade in my vehicle as-is (a lot of money was invested in the vehicle). I was originally told that I could have the parts taken off myself, and that's when I decided to leave to pursue my other options. However, I was stopped by sales manager Russell Schoenfeldt, who was going to speak to the used car manager about working something out. Russell came back and told us great news, that if I provided all the original (OEM) equipment (which I had), they (the dealership) would remove the parts on the Focus ST as an incentive to purchase the RS and make up for the loss on my trade in. I summed up what Russell told me just to make sure there wasn't anything lost in translation, and was assured that I would be getting all my parts back. In fact, everyone in the room (Eric, Austin, and Russell) were all very happy that we could come up with an agreement. The next morning, I delivered every OEM part to Ford of Upland. However, that agreement was far from met, and my experience has since been a stressful nightmare. As a customer, I held up my side of the agreement and purchased the RS through Ford of Upland. I patiently waited for the dealership to call me for when my parts were ready for pickup. That didn't happen. Days went by, so I decided to give the dealership a courtesy call on the matter. Ash, who was the person I spoke to on more occasions than one, didn't seem to have any knowledge on the situation. It was now over a week and no one was getting back to me, even after the calls. I knew something was wrong, so I decided to check out the dealership's website only to see the ST I traded in with all the parts still intact. I was furious, and immediately made calls to Russell about the situation. In fact, my girlfriend made calls first and was actually told, by Russell, that he didn't remember us. What!? I immediately called after that and explained that our agreement wasn't met and this wasn't okay. Russell assured me things would be taken care of and to give him time in sorting out the issue, so I did just that. Days continued to go by when finally I got a response back stating, "That was never the agreement." At this point, especially as a customer who fulfilled his side of the agreement, I felt extremely taken advantage of. One of the solutions I was given was to purchase my car back at its trade in value, to which I thought was absolutely ridiculous, especially since I rolled into a hefty new car loan for the RS. Finally, I refused to speak to Russell and went straight to one of the general managers, Josh Voth. Josh was informed on the matter, even before speaking to me, and explained to me that everything would be taken care of (not to speak to anyone else but him). Josh informed me that I wouldn't be getting the exhaust back, which at that point was okay so long as I got everything else back. I was told to give their service department time, which I agreed to. A week went by, and I received a call by Josh saying my parts were ready for pickup. I held off for the weekend since I have a busy schedule with work and school, and when I went to pick up the parts, a lot of them were missing. Also, all the original parts I provided were gone, so I asked Russell if I could speak to Josh, but was told Josh wasn't in and he would have him call me. I never received the call. As a result, I decided to fill out the survey I was given through email, rating them based on my experience and situation. A few days later, I received a call from Debbie who wanted to know more on the situation. I explained to her everything that happened, and was assured she would get back to me. Again, more days went by, so I decided to call her, only for her to tell me the Focus ST has been sold, with parts on it that I was supposed to get back. Yeah, talk about horrible customer service. In fact, I'm still waiting on a call (I guess it's a pattern there). Overall, I just cannot recommend Ford of Upland, not even a little bit. I hope no one is treated the same way I was. For a dealership whose motto claims to be about treating customers like family, I was treated in a way that was everything but that. p.s. The Focus RS was sold to me with an active recall, for which I had to take it in to another dealer once I found out the severity of the recall. Ford of Upland didn't have the parts to perform the recall, but Autonation Ford Tustin did, and unlike Ford of Upland, treated me with utmost respect. Autonation Ford Tustin is now my preferred dealership.

I would not recommend this dealer.