Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Slimridge on 1/20/2019 at 9:22 PM. Helped by Jerry Forhecz.

Relaxed, comfortable consumer experience with knowledgeable, friendly staff. Dealership worked quickly and efficiently to help me select a vehicle that fit all my needs. My wife also owns an Infiniti and we are so happy with her vehicle we decided to get another.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looked for an infinity to lease in my price range.

By Mary at heritage bay on 1/18/2019 at 12:24 AM. Helped by Tom Hite.

Tom came up with an SUV in my price range, color, and it was on the lot so I could take it home today. He was terrific. I test drove it & really liked how it handled. He bought out my current lease & I took it home. Very happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and competitive

By DavidM on 1/12/2019 at 7:53 PM.

Kevin Higgins is a rare sort of person who will honestly tell you what he can and cannot deliver and actually mean it. I asked for very competitive terms and Kevin was upfront with his best offer. I am glad to have worked with him even though this is not the closest Infiniti dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kevin Higgins - best ever

By srhfish on 1/8/2019 at 6:31 PM.

Kevin Higgins and Francesca Zupancic = terrific to work with. 100% customer oriented. Respectful, knowledgeable, detail oriented, value-driven, responsive, great listeners. We entered the dealership and based on Kevin's outstanding focus and tenacity, we got exactly what we wanted with zero hassle. Francesca made the wrap up easy, quick, very pleasant, low key, painless. This is why we love Infiniti. So look out Lexus, BMW, Audi, Jaguar..... Fort Myers Infiniti rocks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales people Very pleasant experience

By Mimi on 1/2/2019 at 4:40 PM. Helped by Jerry forhecz.

Very professional staff. Very friendly pleasant atmosphere Makes leasing a car very easy with no pressure to the buyer. Like doing business with this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, friendly service

By Gigi on 1/3/2019 at 6:13 PM.

Kevin was my salesman and he was so helpful throughout our entire car buying experience. He answered our questions efficiently and made sure we were happy before, during, and after the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By Blakealee0903 on 1/2/2019 at 4:50 PM.

Both Connie and Larry did a fabulous job! Best buying experiencing that I have ever had. I will highly recommend this dealership! What a pleasure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Customer Service

By Loyal Cuatomer on 1/1/2019 at 5:52 PM.

Kevin our Salesman is always just a phone call away. He is truly an exceptional Salesman. I would consider myself a tough negotiator on my deals but Kevin goes far and beyond to always make the Deal work and his Customer Service Quality is exceptional. This is the 4th Time we Lease from Fort Myers Infinity and my 2nd Vehicle from Kevin. Sincerely, Loyal Customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Musi2291 on 1/1/2019 at 1:24 AM.

Very kind, willing to go above and beyond flexible to meet customer needs. Patience working with our budget and sticking with the figures. We love Infiniti and can definitely say we enjoy this dealership, Kevin was very nice and so was his coworker.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

High Expectation

By Kendall18 on 1/1/2019 at 12:39 AM. Helped by A lady who prepared my financial closing documents wasn’t the extra mile as well..

Yesterday afternoon, I was contacted by a very close family member who was at the Fort Myers Infinity Dealership trading his past Q-50 leased vehicle for a new one. He expressed the lengths at which his Sales and Service professional Kevin Higgins had gone to make his purchase and transition painless. He said it might be a good time for me to investigate year end options. I was introduced to Kevin and felt quite at ease with his knowledge of the vehicles I viewed and expressed interest. To the point, my expectations were exceeded with the execution of his quick streamlining of the closing of my new vehicle. The following day, professional Service follow-up once again. I strongly suggest and endorse Kevin Higgins to conduct and expedite your next vehicle. Happy New Year!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long and smooth

By Brian on 1/1/2019 at 12:29 AM.

Kevin did a great job of following up and strived to earn my business. I went to 3 different dealerships, and not one sales person followed up. Also the ability to work with me to get the payment I needed was critical.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales performance.

By KAYE on 12/28/2018 at 9:35 PM.

This is the second car with Kevin, and he has again proven to be an excellent source of information and sales assistance. With this vehicle, he was able to provide assistance in overcoming some issues.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Great buying experience

By Np89 on 12/28/2018 at 6:37 PM.

Kevin Higgins provided me with a great buying experience at Fort Myers Infiniti. He was patient, knowledgeable and efficient. Kevin worked hard with his coworkers to make sure my needs and wants were met. I appreciate all the help I received while there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my car!

By PJ G on 12/27/2018 at 4:09 AM.

Kevin helped my dad and me find a car, and it's perfect! Everyone was very nice and helpful- wonderful experience all around. I named my car Dee Dee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great buying experience.

By rchrus on 12/27/2018 at 12:15 AM.

I had a great buying experience with these guys. They always make it easy for me. Just the way I like to do business. For anyone who is looking for a great deal on a quality vehicle I would definitely choose these guys.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

High Quality Service!

By my3men on 12/26/2018 at 9:19 PM.

I went into the dealership to simply kick tires. Kevin went above and beyond my expectation for level of service. He displayed the upmost professionalism. He found the car I wanted, in the color I wanted and with the features that were important to me. That was enough to get me to purchase the vehicle. He trully has an outstanding dedication to making his clients happy! Most of all, it was somewhat within my price point. :) Would definitely go back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and attention

By Franky on 12/22/2018 at 4:13 AM.

I never went in the dealer with an intention of getting an infiniti. l've owned all types of cars , trucks and luxury vehicles but the attention and service that Kevin from ft myers infiniti gave me was priceless. Kevin went as far as locating the exact color and options I wanted and was able to get me within my financial needs. Ft myers infiniti gained a customer for life. Just had a child and I'm already looking into an SUV but I wont go anywhere else. GREAT JOB and EXCELLENT CUSTOMER SERVICE.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No pressure.

By Jafvette on 12/21/2018 at 4:47 AM.

Great price, no pressure is the way you want to be treated at a dealership. Salesman was able to pick the right car at the price range we wanted to be at.....good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Such a wonderful experience!

By Abatista36 on 12/21/2018 at 3:08 AM.

Walking into Infiniti dealership I wasn't sure what I was looking for, but I did know I was going to be purchasing a brand new vehicle. Kevin Higgins was soo helpful. He went above and beyond to finnd the perfect vehicle that best suited me. I didn't feel pressured or rushed and the final price was exactly as negotiated. Purchasing with fort myers Infiniti dealership I was gifted a year of free oil changes. They definitely provide outstanding and professional service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

AMAZING customer service!!!!

By msosa462 on 12/20/2018 at 9:40 PM.

This is the second QX60 we lease from Kevin Higgins at Fort Myers Infiniti. He makes the car buying process so easy and it’s a great pleasure working with him each time! Kevin answered all our questions going above and beyond while being so attentive to detail. He personally delivered our second QX60 right to our door and we couldn’t be happier! Thanks again Kevin Higgins and the Infiniti team!

I would recommend this dealer.