Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nail in tire. Tire had to be replaced.

By pam.brown51 on 10/2/2018 at 5:58 PM. Helped by Sonja Noel.

Sonja Noel took excellent care of me and my car (2018 Infiniti Q50). She took me in right away and got the tire replaced immediately.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistent, excellent service!

By bob27 on 9/23/2018 at 2:52 PM.

I recently moved to Sanibel Island from NE Ohio. I have owned several Infiniti's and had developed a great relationship with the dealership and service department in Beachwood, Ohio. I was concerned that I wouldn't be able to find that same kind of comfortable, reliable relationship with a new dealership. Those concerns were immediately resolved when I called for my first service appointment at Fort Myers Infiniti. When I called, I was directed to Rick Libby. Rick immediately recognized what I needed, found an appointment that worked with my schedule and reserved a loaner vehicle. From start to finish, Rick provided proactive, comprehensive communication and customer service. There was never a moment that I was not aware of the status of my vehicle. My first experience with Rick and Fort Myers Infiniti could not have been any better. Each appointment since then has been just as good, with best-in-class communication, service and follow-up. I wouldn't ever think of taking my vehicle anywhere else and would highly recommend Rick Libby and the Fort Myers Service Department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By DM1116 on 9/7/2018 at 7:24 PM.

Service is always fast, loaner always available. I am always kept up to date on status of vehicle and everything was done in a timely manner.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of a 2017 GT350

By Nvrquit on 8/29/2018 at 2:38 PM.

I was very pleased working with Andy over the past year looking for the type of vehicle I was looking to purchase next. His professionalism and listening skills are above reproach. I will continue to use Infiniti as my first choice when looking for a new vehicle,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service

By Tracey68 on 8/23/2018 at 6:01 PM.

Outstanding service. Staff are always helpful always amazing service. I never have a problem booing my car in for the time that works for me. They communicate through the day with up dates and always returns calls.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great experience, fantastic car!

By FlaBetsy on 8/22/2018 at 6:46 PM.

We found Andy to be knowledgeable about the Infiniti models. He worked hard to get us the deal that we wanted and came through in the end. He was friendly, helpful and courteous at all times. We love our car and have nothing but good to say about our experience with Andy in Fort Myers Infiniti.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience

By Infinity girl on 8/22/2018 at 5:53 PM. Helped by Sonja and Franchesta.

Totally professional and informative! Even the gentlemen receiving me as well as bringing my car back to me all cleaned and repaired. All my questions were answered without condescending tones. I know nothing but they did not make me feel bad

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Andy is a titan of industry! Great dealership.

By 3rdInfiniti on 8/22/2018 at 2:36 PM.

Andy is very knowledgeable and attentive. He's focused on ensuring a straightforward and enjoyable experience for his customers. He and the other staff members of Fort Myers Infiniti so an amazing job! Thanks to them, I’m on my third vehicle from their dealership and have zero regrets.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price

The dealership to definitely visit!

By Jim on 7/14/2018 at 4:41 PM.

I found this car on the internet. I then had chat sessions that became phone conversations and I usually do not get that far. The conversation was such that we went to look at the car. The employees at Fort Myers INFINITI Are the best I have dealt with by far. I will go back for my next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By BobbieB on 7/13/2018 at 7:09 PM.

I was very impressed with my visit to Fort Myers Infiniti. So impressed, that I got a car on my first visit. My salesman Armin Gackic was extremely courteous, knowledgeable and efficient. He was very professional and friendly and left a great impression with me. The entire experience was well above average. I would recommend them without a doubt. Thank you Armin!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star Service Advisor

By JeffBX on 7/8/2018 at 6:59 PM. Helped by Sonja.

Sonja was the best service advisor I’ve encountered here so far!! Her knowledge, understanding, friendliness and attention to detail was superb!! Please make sure you keep her!!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Smooth and painless

By Daniel on 7/2/2018 at 5:53 PM.

Everything went smooth and painless once management agreed upon my purchase price. Andy was fantastic and very helpful. They also have great coffee. Will return in the future to work with Andy again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever

By Jamie on 6/27/2018 at 6:11 PM. Helped by Francesca, Sonja.

Armin made the experience very easy and fun. Great follow through without pressure. Kept all promises and have been treated wonderfully by everyone at the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No waste of time

By ZORAIDA GUZMAN on 6/25/2018 at 5:33 PM. Helped by Sonja N Noel.

In less than 10 minutes I had my loaner car and in less than a hour the service was complete. Sonja N. Noel was excellent!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our sales rep

By Suanne on 6/22/2018 at 3:24 PM.

I just want to say that I have been in contact with my sales rep, Armin Gackic for 3 years now and he has always helped me out. He has given me exceptional service every time. I really appreciate him and Infinity is lucky to have him there.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great car buying exoerience.

By Jmpmpa on 6/21/2018 at 3:39 PM.

Andy and Angela made my experience wonderful and a pleasure. The whole process went very smoothly. I would have no hesitation it recommending either one or them to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Salesman was great

By June2018purchase on 6/18/2018 at 3:31 PM.

Andy was extremely helpful and knowledgeable. It is a business of course, so finance dept initially tried to get me to finance through Infiniti financing at an unacceptable rate. I was literally walking out the door when they got a conveniently well-timed and significantly lower rate through a credit union. Can’t blame them for trying though. Overall price was fair and the salesman Andy was top notch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfection.

By Touzey on 6/12/2018 at 5:35 PM.

I was very satisfied with my service experience. On a scale of one to ten it was a twelve. My service advisor Rick, did everything he said he would on a timely basis. I will always get sevice here

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By Ginalk on 6/5/2018 at 11:25 PM. Helped by Adriana, Sonia.

Thank you Sonia and Adriana. You both did an excellent job. It was great from the ease of dropping the car off, picking up the rental, using my coupons for discounts as well as getting my car picked up. It was dropped off beautifully clean as always.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Win412 on 5/16/2018 at 4:01 PM.

This is my 4th car I bought at fort myers Infiniti they treat me like family very friendly and professional especially Armin Gackic highly recommended.

I would recommend this dealer.