Dealer 2-Year Rating

Overall Rating

2.1 / 5
Customer Service
2.2  
Friendliness
2.4  
Overall Experience
1.9  
Price
2.4  
Quality of Work
2.1  
Service
2.2  

Dealer Reviews

Show:  

Overall Rating

2.8  

4   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

They damaged my new car 2 times

By Bethlupi on 6/22/2017 at 5:37 PM. Helped by Ryan in service and Collison manager.

I have owned my 2016 Nissan Sentra for less then 7 months (december 9th 2016 to current June 22 2017) and it has been in their body shop 2 times for damage the dealership caused.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lying Crocks

By Jennifer Wallace on 5/27/2017 at 10:24 PM. Helped by TJ Brewington finance crock.

Nissan of Fort Worth TX is hands down the worst dealership I have ever experienced. Not only did I get lied to my face by 5 different employees from sales managers to finance mangers they pushed my deal through after I told them I didn't want the warranty. Told me I didn't qualify for 0% and it was a favor so I would buy their warranty that they tried charging me $3600 for. After day two and another 3 hours for this niggtmare. What they told me could not be done and took five minutes to redo. I'm so pissed that I take my contact and never once was I told take you or goodbye. Now after I'm home a be calmer I'm looking over the contract and these sorry xxxxx jacked my original price of Gap from $400 to $895. I know it doesn't seem like much but its the principle of the matter that they still after everything they did from the beginning. They Still showed nothing but greed and buyers abuse. I will be refunded the difference in the gap price.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible experience/deceptive

By Westtexasgal on 1/19/2017 at 6:33 PM. Helped by Mark Mefford, Brian Amason, Jamal.

*Buyer beware* Always ask for a cash receipt before handing anything cash over to finance managers. I thought I purchased a 2016 Nissan Rouge on October 1, 2016 and it turns out the finance manager pocketed my $3000 cash down payment and never turned in my application for credit. I pretty much drove a car off the lot for 2 months. No one made me aware of the situation till the middle of December when my first supposed car payment was approaching 12/30. Its not ok that I had to call the General Manager Mark Mefford to ask for clarification. He was completely insensitive and said "it happens". In a nutshell they didn't want to give me my money back unless I had a cash receipt. Yes, things were eventually resolved only because I had to contact the OCCC and opened up a case with Nissan Consumer Affairs. It is unfortunate that I placed my complete trust in a company with a good reputation to only be treated like I was the enemy for a thief they hired.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Totally Unprofessional

By Ashok on 1/9/2017 at 11:40 PM. Helped by Jesus, Michael Vu.

So! to continue with my previous review, here is what happened next. I bought new nissan rogue 2016, 3 weeks back. In addition to charging me 1427 dollars more than what we made a deal on, turns out the car has no state inspection as well. I did not know car dealers could sell you car without state inspection. I went in there today asked one of the service employee who himself admitted it is very very rare and was surprised that they sold a new car without state inspection. And this salesperson "Jesus" keeps telling us that we had the best deal with cunning smirk. And Nissan says, there is nothing we can do since the paper has already been signed. And on top of it, they have not even send us review as of yet.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Please read all the papers before you sign.

By Ashok on 12/31/2016 at 3:40 AM. Helped by Jesus De Los Rios, Micahel Vu.

I recently bought 'Nissan Rogue 2016 SV' 2 weeks ago. Since it was year end sales, the price was 19948. We tried to talked them down but they wouldn't. The salesperson named " Jesus rio " kept telling us that it would be final price including sales tax and title fee. But somehow after very long bargaining, we managed to talked them down to 19700. Thinking its a right price , both party where 'Okay' and was win-win situation, we went to paperwork. We signed everything without any delay. Unfortunately, we didn't look into numbers. Few days back, while I was going back to those papers just to make my financial plans, I happened to notice that they have added sales tax and title fee on to the amount we made deal on. So I called Jesus, the salesperson, told him about the blunders. He asked me to come over so that they can address the issue. So, we went today. We thought it wouldn't be much of problem because everyone on that day knew about the deal. But turns out, the issue can be only addressed by the manager named " Michael Vu " . Since he wasn't there, we waited for him. We were waiting and then Michael Vu storms in with some papers and rudely says " This is the deal we made, you have already signed the papers, Do what you can. Take legal action if you have to ! I don't care!" and leaves! I was in a moment of shock for few seconds. He didn't even bother to discuss about the situation. We trusted Nissan with papers and that was our blunder. Thought we were in better deal and both side were on win win situation. At least I thought so. They charged us US dollars 1427 extra. Horrible! Horrible!! experience!!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Quote or Advertised Prices

By Kingfo on 12/19/2016 at 10:30 PM. Helped by ....

Prices not honored, dealer options already added but claimed not in quote and wouldn't remove them. Sales would not compare models, mangers were horrible

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and Switch

By Michele on 11/22/2016 at 7:17 PM. Helped by Phil, manager and general manager.

Had a written quote and a verification phone call of bottom line cost and when I arrived they were not able to meet either quote and had several additional add on costs. After wasting 1.5 hours I left and bought my car with no hassle from a nearby Nissan dealer.

I would not recommend this dealer.

Overall Rating

2.6  

4   Customer Service
5   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Understated numbers

By zs1082 on 10/23/2016 at 2:33 AM. Helped by S.

I was advised it was ok to sign a contract that had fewer miles typed on it than what the odometer showed. I thought it was illegal but was told it's ok because that's how I'd get my warranty. Something is definitely wrong. To be nice I am not going to state the gentlemans name because I believe his actions reflect the entire dealership.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible!!!! STAY Away!!!!

By Mst on 10/10/2016 at 10:18 PM. Helped by Ryan.

Lied to me about the specs of the vehicle just to get a sale. Once I said yes to the deal, they moved on to my mom sitting next to me to buy a car. They completely ignored me th rest of the day. Didn't show me anything about my car. I hate my car! Called and told them they lied and said they would get back with me. Never did. Not even a month after I bought my car I got a nail in my tire (unrepairable) they offered no help. Told me I am just out of luck and can buy a tire from them. So I had to buy a new tire for my brand new car that had brand new tires on it. Customer service is HORRIBLE!!!!! STAY AWAY!!!!!!!! DO NOT BUY FROM HERE!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY!!!!

By Eballard on 6/18/2016 at 8:22 PM. Helped by Pete Ballard.

STAY AWAY FROM THIS PLACE!!!!! If I can give you any advice I would say run in the other direction! They sold me a vehicle that after ten days of owning it, it started having problems. I took it in and they swore nothing was wrong although there was no paperwork showing that they had even looked at the vehicle and was given the runaround the three hours I was waiting on it to be looked at. 3 months after owning it the compressor went out and one of the managers said they don't do thorough inspections on cars under $10,000 so it probably was overlooked before it was even sold to me. They still made me pay for the compressor even though it was sold without a thorough inspection and obviously had problems at the ten day point. They also sold a car to an employee telling her her apr was lower then it was just to make a deal. Very shady company!!!! They don't care about the customer just want to squeeze you for every penny!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Disappiontment

By Angelangel on 6/11/2016 at 7:41 PM. Helped by The dealership.

This dealership calls and calls to get me in to trade me 2014 Nissa. After I told them I'm happy with my car, they tell me to come in because they can get me in a 2016 with the same payments. So I agree to meet with them on a Saturday 6-11-16 at noon. They set up what they call a VIP meet with a code, yes a got an appointment with a code that they gave me. And said to me we will be waiting on me. Well I show up 5 Minute before noon, was meet by someone name Sam so I told him about my VIP MEET and give him my code. His guy had no idea what I was talking about or anything. And I'm suppose to believe I'm going to get a good deal. This dealership don't even remember calling me 3 times this morning or the VIP meeting they set up for me. I will NOT spend my money or my time anymore at this dealership. Beyond disappointed!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience/Salesman Andrew Sadowski

By missy2016 on 5/28/2016 at 6:13 PM. Helped by Andrew Sadowski.

I had a Fabulous experience AGAIN!!! Andrew Sadowski has been my salesman for my last 2 cars. He is an EXCEPTIONAL SALESMAN!! He is not only very courteous, BUT he is not pushy, AND Listens to what the customer wants. Your dealership is LUCKY to have such a Nice, Knowledgeable, & Courteous person!!!! I hope he is there for my next car purchase!! I have told all of my friends & family to Definitely request Andrew Sadowski, if they are looking to purchase a Nissan! Sincerely, Melissa Love

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Lories review

By mslorie on 5/5/2016 at 2:40 AM. Helped by Lu.

The people are very friendly, they were very helpful in making sure I got the car I wanted and I am pleased with everything they did for me.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Going back to MAZDA

By marie brown on 3/30/2016 at 7:35 PM. Helped by Joey Glubber.

My car was in for a paint defect...it was to be there for ONLY a few days... 2wks, later got my car back..>>With a BEAUTIFUL hail damaged hood>>> the car looks WORSE than it did before it went in! SHAME ON YOU NISSAN...ironically my previous car was a MAZDA and it sustained far more damage than this car and of course they did what any decent company would do they fixed it at their own expense!!! GOING BACK TO MAZDA

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Superior Service!"

By "Papa Mike" Goldberg on 2/24/2016 at 12:41 AM. Helped by Shade.

My service rep "Shade" has never let me down!!! He always greets me when I arrive, checks up on me while I'm waiting, and informs me what was done and what needs to be done in the future to keep my vehicle running well and my family safe.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Dissatisfied with Service Department

By Pepper dog on 1/16/2016 at 8:03 PM. Helped by Jesus.

I recommended Fort Worth Niisan to my daughter and several other friends as an excellent Nissan Delership to purchase a car. I did this because I had excellent service there after I purchased my vehicle and have always thought of them as a very good establishment. My daughter has a 2014 Nissan Sentra and it has some electrical issues. She brought it in for servicing and they have informed her that they will need to keep it for several days. However, you are on your own when it comes to getting a car to drive. Her car has an extended warranty and they don't have a loaner for her. In fact she went back today and the person did not even remember her from yesterday. I have never received this kind of terrible service at this Delership. They have a lot of new people who do not care about customer service at all. They are distant and uncaring! When I use to take my car in, I had a service rep (Ron ) who always made sure my needs were met. Obviously he is gone now!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By Prince1024 on 11/18/2015 at 4:57 PM. Helped by Lonnie Bell.

Traveled from Tennessee to purchase a vehicle based on reviews and reputation of staff. I had multiple phone calls with Sales prior to arrival and was always made to feel like a priority. The process had no hassle or surprises. I could not have asked for a better car buying experience. I was assigned Lonnie Bell as my salesman. He was extremely knowledge able and patient. I cant say enough about the finance staff as well. They went over my purchase line by line and worked hard to make sure I received the best possible deal. I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Service Dept is useless

By spawithlisab on 10/30/2015 at 3:57 PM.

Not going to waste your time or my time writing specifics , just know that 2+ months to resolve a Nissan recall, is ridiculous. I am still waiting on the last guy to call me back when the part arrives, but history shows its not going to happen. At least 3 other service persons have said the same thing.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By mariana flores on 7/30/2015 at 6:25 PM. Helped by Lonnie.

If anyone needs a car i recommend you go see Lonnie. Best service i could get. Gave me no hassle and had me out in my new car. Will definitely recommend family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car salesman

By Karen on 7/30/2015 at 6:18 PM. Helped by Andrew Sadowski.

I purchased my first Nissan in 2013 a Rouge. Loved the car. The salesman, Andrew Sadowski, worked very hard to get me into the car of my dreams. He was very kind and polite. I asked lots of questions and yet he never seemed to mind taking the time to answer them, so when I decided to trade in I went right back to him. I am now in an Altima. The experience I had with Fort Worth Nissan and with Andrew Sadowski has made me tell all my friends to go there to buy their next car and I know that at least three have. THANK YOU

I would recommend this dealer.